Rated 4.4 out of 5 by 77
Rated 4.0 out of 5.0 by DCWill Comfort and cleanliness
My preferred choice for visiting my extended family in the Bucyrus area. I just wish they'd had the famous cinnamon rolls--and to be honest, the breakfast selection could have been improved. But everything else was perfect.
February 24, 2015
Rated 5.0 out of 5.0 by Cougars LB Clean, comfortable and friendly
Very pleased with our stay - we were able to relax and rest.
February 18, 2015
Rated 5.0 out of 5.0 by lkl2015 Comfortable and clean
Comfortable and clean, we routinely stay in this hotel when visiting family in the area. We would have liked to have a lounge where we could have met with other family members to relax during the severe snowstorm at the time.
February 18, 2015
Rated 5.0 out of 5.0 by Joe Pa excellent manager
manager had shortage of staff due to bad weather.
Jumped in and did everything from breakfast to extra towels for kids in pool
February 13, 2015
Rated 2.0 out of 5.0 by senork Sparse service and rude afternoon & evening personnel
Upon arrival late Monday Night I was presented with a "Questionnaire" asking whether I would like to voluntarily "waive the room service"...in order to save money money for the owner?
In other words, a voluntary "down-grade" without anything in return? There was no explanation by the hotel clerk.
Other than the above, I would say that the breakfast was OK, rooms were clean and there was a swimming pool which I did not use.
The hotel does not have any "pantry" to but things like water, juice or microwaveable food. That was a problem for me as I was very hungry and it was bitterly cold outside. Most likely I will not return to this property.
February 9, 2015
Rated 5.0 out of 5.0 by dewuser Good stay... Only one issue...
We stayed overnight just passing through on a much longer trip. The staff was very helpful and friendly from the moment we checked in until the moment we left the hotel. We arrived late, but were recognized as an IHG Rewards Member immediately and provided with an expedited check-in. The room was clean, comfortable, and quiet, and the beds were MUCH better than most hotel beds. We enjoyed a good night's rest, which was essential when traveling with a newborn on a 16-hour trip. We only had one issue, and that was with the breakfast. The juice machine wasn't set right because the juice tasted watered down, and we had a container of milk that was completely spoiled (chunks and all). The date on the milk hadn't passed, so the milk wasn't expired. I chalked this up to a random occurrence. Having working in hotels for over 8 years, I understand that things like this happen from time to time. I brought this to the attention of the front desk staff (a person who I assume was a supervisor because she had been working when I arrived and was there when I departed at 11AM). She quickly apologized for the issue and offered a discount on the room and additional IHG Reward points (which I declined, because as I noted, I worked in hotels and I understood the situation). One other thing of note about our stay: the entire staff was friendly from the front desk staff, to the breakfast attendant, to the housekeeping staff. I have never seen a more courteous and helpful staff in any hotel I have been in. The housekeepers even offered assistance with our luggage. They obviously have a quality service culture that has been engrained in each of their employees. I would definitely recommend staying in this hotel, and should I ever be through the area again, I will stay with them again myself.
December 20, 2014
Rated 5.0 out of 5.0 by BiggBobby Good place
Very happy with my stay at this Holiday Inn, Nice staff, clean rooms and a great location.
December 11, 2014
Rated 2.0 out of 5.0 by grandma susan cold pool
do not stay if you plan to use the pool. it isn't heated enough anyway, but the past 2 visits, it hasn't even been heated to the lowest company standard. the staff will argue with you and swear you are wrong.
November 27, 2014