Rated 4.0 out of 5 by 72
Rated 2.0 out of 5.0 by TravelingMike644 Poor service
The check in was no good the lady was short and acted like she was doing me a favor. Couldn't answer any questions (no big deal) and didn't offer to help look stuff up. I stayed at 4 consecutive holiday inn properties this trip and this one was the worst.
October 16, 2014
Rated 5.0 out of 5.0 by tspi48 Very nice hotel and breakfast
Would stay again. Nice clean, comfortable and the breakfast was wonderful.
October 13, 2014
Rated 2.0 out of 5.0 by David770 Great staff but noisy and annoying heater/AC unit
My stay was a matter of extremes. The staff and everything that was in their control was excellent. Unfortunately, the quality of my stay was ruined by the lousy design of the heating and air conditioning unit in the room. Even when the thermostat control was turned off, the fan in the unit would turn on about every 15 to 30 minutes and was very loud. It made it difficult to watch TV, watch training videos, etc. Getting to sleep and staying asleep were even more difficult.
Since the unit was hard wired into the electrical system and the power switch on the unit itself was disabled, there was no way to silence the annoying fan.
My apologies to the staff but I can't recommend this hotel to anyone that wants a good night's rest.
October 9, 2014
Rated 5.0 out of 5.0 by Yellowstone2014 Great Service
Sandy at the front desk was amazing! From the time of our check-in to final check-out Sandy made sure we were happy and comfortable with your room and stay.
September 28, 2014
Rated 5.0 out of 5.0 by JJ970 Nice hotel, not quite clean
This was a very nice, comfortable hotel in a great location. Far enough from the freeway to be quiet, but still have easy access. We stayed in a two room suite, which was very roomy and nicely appointed. The bed was very comfortable, there was a large bathroom, an area with a small dining table and chairs, microwave, refrigerator and large counter. The living room had a sofa, large tv and desk. There was an electrical outlet desk-height - I don't know why other hotels don't do this! Overall, the room and hotel were great. With one exception - it was not quite clean. The floors still had food - candy and crumbs in every corner. We had to clean the refrigerator before using and the bathroom sink. It was the not the worst we have seen, that is for sure, but needed a good thorough cleaning.
September 24, 2014
Rated 4.0 out of 5.0 by wombat willie Wombat willie
Overall good, new facility. Hallways were stagnant, needed better ventilation.
September 22, 2014
Rated 4.0 out of 5.0 by Olli_S Comfortable rooms and beds, poor eggs, great pancake machine..
As experienced before, nice, clean and comfortable double Queen bed rooms, breakfast eggs as in other Holiday Inn Express hotels pretty poor, but pancake machine very much appreciatedd by everybody in our family
September 14, 2014
Rated 5.0 out of 5.0 by PetDocinSF Buffalo stay
All was as expected from HIE. Will continue to stay at HEI
September 14, 2014