Rated 4.3 out of 5 by 66
Rated 5.0 out of 5.0 by Jon R T Great hotel and great price
My family and I found a coupon at a rest stop on the way to Buford. We pulled up and the hotel was very nicely kept on the outside and clean.
When I went in we were treated with the up most respect and friendliness. The deal they had in the book was honoured with out a problem. The room was in a great location and was huge. It was clean with everything you needed was there for a family of two adults and two little boys.
I inquired about the area and was given the information about restaurants to eat at on what type I was looking for. Also was informed of where the good malls were and Wal-Mart was around the area cause the second day we were just relaxing until our friends were home from work.
We would definitely stay there again and recommend it to anyone.
August 15, 2014
Rated 5.0 out of 5.0 by Platinum2008 Friendly, Comfy and Convenient
Lodged at this hotel June 4-5, 2014. Great stay! The front desk clerk and all of the staff made us feel welcome and appreciated. Judy and Rosa served a delicious breakfast with a good variety of hot and cold foods and kept the buffet fresh and the area tidy. They also patiently answered many questions about the area. This location is very close to the Mall of Georgia and numerous restaurants. We will definitely stay here again.
August 13, 2014
Rated 2.0 out of 5.0 by RTR014 Worse than normal
I am a frequent business traveler and I stay in Holiday Inn Express hotels often. This one could not pull up my profile from my Priority Club number, and couldn't seem to give me a firm rate quote. When I arrived in my room, there was a distinct musty smell and the AC was not working properly. Otherwise, this hotel met all of my expectations. Next time, I will choose other accommodations in this location.
August 10, 2014
Rated 5.0 out of 5.0 by Riab62 Comfortable bed and veryclean
The hotel was very nice and clean. The clerk at the front desk found my Holiday Inn honors number because I forgot to use it when I made my reservation. My overall stay was very good and I will come back.
August 3, 2014
Rated 2.0 out of 5.0 by krwest001 Could be a nice hotel
When I made the reservation, I reserved 2 rooms that were next to each other because we had kids/young adults traveling with us and wanted our rooms close since the hotel does not have adjoining rooms. I also called on the morning that we were checking in to ensure that our rooms would be next to each other. I was told by the staff that they would do their best and put a note on my reservation. Upon check-in, our rooms were on 2 different floors, not adjacent as requested. The next issue that we had came up at night when we were ready for bed. We pulled out the sleeper sofa and it had dirty sheets on it. I went to the front desk and was told that I was supposed to notify the front desk upon check-in that we were going to use the sleeper sofa. She then proceeded to give me a mesh bag containing sheets and a blanket to put on the sleeper sofa. I was shocked as I have never heard of having to change the sheets myself in a hotel in which I am a paying customer. Needless to say, we did not use the sleeper sofa. The next morning, I explained the situation to another person at the front desk and she confirmed that their policy is for the customer to notify the front desk if they plan to use the sleeper sofa so they can give the customer the mesh bag containing sheets. She further stated that Housekeeping does not touch the sleeper sofa. Besides these issues stated above, the room, pool, and breakfast were nice. Just notify the front desk and plan to change the sheets yourself if you are using the sleeper sofa.
July 31, 2014
Rated 5.0 out of 5.0 by Gene mac Great staff made things comfortable
I was in a "handicapped room" and was very comfortable
and able to move around easily. It was difficult to move
the wheelchair bound onto the toilet but can;t come up
with a solution unless a assistance bar across the front
of the sink table. But overall we made it and cleanliness
was excellent and well lit. Would stay again.
July 25, 2014
Rated 4.0 out of 5.0 Quality Hotel
it's always nice to stay in a hotel that is depicted in the online photos. this holiday in express is clean and well located, not too close to the Mall of Georgia and not too far away. the 24hr QT gas station right across the street is great and the driveway entry/exit isn't congested. also, a professional and polite staff.
July 18, 2014
Rated 5.0 out of 5.0 by Leovtech Great Hotel And Great Staff
This is my second stay here every time I go to Suwanee for work. The hotel is very clean and the staff is very friendly and always willing to help to answer any questions. I would like to mention your font desk staff by the name of Joann. I needed some information over the phone and she was more than helpful in providing me the info I asked for. I would recommend this Hotel to my friends and relatives anytime. A great place to stay.
July 12, 2014