Rated 1.0 out of 5.0 by AnonymousTraveler Room and Overall State of Hotel Very Disppointing
The property is in desperate need of repair. Hallways were very dark, room had a slight odor, heating/cooling and internet didn't work. Linens seemed clean but thread worn. It was so bad that I didn't spend the night and booked at a different hotel down the road. I rarely stay at HEI's and this experience reaffirms why.
I would not recommend this hotel and am working with my corp travel agent to get it removed from our recommended list.
BTW - front desk staff was very nice but hotel really needs to be updated.
May 14, 2013
Rated 1.0 out of 5.0 by 98BYT unpleasantly shocked
Holiday Inn use to mean cleanliness, comfort and quality! This particular hotel is one of the dirtiest and most outdated hotels that I have ever had the misfortune of staying in. I was traveling alone when I stayed there (thank God) and am a military man who is used to less than "Nice" conditions sometimes but this place is sad and disappointing. I will have to say I was embarrassed when I saw all of the foreigners standing in line to check in because I knew they were being handed a key to a room that was well below what we are use to when we chose the name Holliday Inn, at least back in the day. The breakfast was ok and the staff was friendly but aside from that, this place should be avoided at all costs. Oh yeah, the police type crime scene yellow tape blocking the stairs in the lobby was a nice touch too~
Great job Holiday Inn :(
May 12, 2013
Rated 4.0 out of 5.0 by storyteller First choice for park and fly
Priority club benefits and reasonable rates. Long term parking rates are better than car park rates. This is my number choice when flying out of SFO.
May 10, 2013
Rated 1.0 out of 5.0 by TKwith Already someone checked in the rooms
When I checked in this hotel, the front man gave me first room key (room #126). When I opened the room 126, someone already in this room. Then I went back front, then he gave me next room key(#216). When I opened the room 216, someone already inside the room. I went back again.... and again....
Totally, three times it happened, then the front woman checked the room #125 before I go there. Then I can go inside the room.
The management the room is the one of the most important thing in the hotel business. However, they couldn't.
I will never go back this hotel and will not recommend to my friends.
May 7, 2013
Rated 5.0 out of 5.0 by FPHK Great Location
Great location. Close to the airport. Overlooks the Bay. Not noisy at all. Staff is great. Very nice lobby area. Easy to get into San Francisco either by driving or public transportation.
May 2, 2013
Rated 2.0 out of 5.0 by Zscott Room was ok
Room was ok but bathroom out dated. Hallways felt dingy. Food left outside of rooms were still there in the morning.
May 1, 2013
Rated 5.0 out of 5.0 by Jimbo13 Great value
efficient hotel staff, nice rooms, airport transport efficient, nice fresh air from Bay a bonus
April 28, 2013
Rated 4.0 out of 5.0 by QmanScituate OK Place.
The room was great! I guess if I had to find fault I would say that the fact that there was some construction taking place and worn carpet threshold would be something to note. Also on my second night there, when driving around back to look for a parking spot, there were a bunch of young people hanging around a car sorta having a mini parking lot party. Made me a little nervous about leaving my car back there.
With that said I can say that when I stay at a hotel I understand that I am not at home and that maintenance has to be done periodically so I still think that it is an ok hotel.
Thought it was a little pricey for being an airport hotel compared to some of the other hotels I stayed at but again it was a nice stay.
April 24, 2013