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Rated 4.2 out of 5 by 484 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Great hotel and great service, what more could you want... September 14, 2014
Rated 4.0 out of 5.0 性价比很高 离机场很近,打车过来大概16$.前台服务人员很热情,风趣. 忘带牙刷很快就给我解决了.房间很舒服,早餐一般. September 11, 2014
Rated 5.0 out of 5.0 by Great hotel Although I only stayed there one night it was a great stay & we had a bigger room with two king beds and one of the most spacious hotel rooms I have been in. It was a sweet suite. Loved all the amenities in the room and the breakfast was great. The view of the bay was also great. We wish we could've stayed longer. Highly recommend this hotel. September 8, 2014
Rated 5.0 out of 5.0 by Great airport location Stayed here befriended heading out on flight the next morning and it was just what I was looking for. Clean, great staff and close to airport. Can grab a walking/ running trail right out the back of the parking lot and nice 3+ mile out and back along the water. Only complaint was wifi, though it may have been my room location, connection wasn't very consistent. Otherwise terrific stay. Nice that there's a restaurant adjacent to the hotel in same parking lot. September 7, 2014
Rated 5.0 out of 5.0 by Comfortable room and nice food amenities Wonderful surprise with great amenities that differentiate hotel from others. Welcoming staff, with evening fruit, snacks, juice and iced coffee, to greet guests. Clean, quiet, well-appointed room with comfortable bed. Desk on rollers and adjustable chair was conducive to work, and also when enjoying yummy Rueben sandwich from SF-based restaurant next door while watching TV. Wide breakfast selection of hot and cold items including Greek yogurt. Ample parking and free shuttle to SFO. Directly across freeway from Burlingame that offers variety of restaurants and shopping options. Overall, a great hotel choice! September 6, 2014
Rated 4.0 out of 5.0 by EXCELLENT SERVICE After a 11 hour trip from Asia, it was such a great comforrt to be welcomed warmly by the front desk staff. The hotel is clean and bed comfortable. Breakfast choices can be improved a bit but overall, it is a great hotel to stay especially if you are between flights. Shuttle service was great too and drivers are helpful. September 4, 2014
Rated 5.0 out of 5.0 by Best hotel on the SFO airport area We've been staying at a different name hotel whenever we are in SF. But this time we decided to stay at HOliday Inn Express and we did hot regret it. It was very positive experiences. From the front staff to the dining and housekeeping they all go out beyond to make our stay very comfortable. The only negative side of our stay is their Business Center. They have two computer and we have to wait for almost half an hour (30minutes) and have to leave to print our boarding pass. They should limit to 5 minutes the use of the computers. Or designate one computer to print boarding pass. Other than than we would highly recommend the hotel. September 2, 2014
Rated 1.0 out of 5.0 by Bad Experience Checked in and it turns out they issued us a room that another couple occupied. It was very embarrassing walking in on a another couple. The rest of the time there, my wife was paranoid that the same thing would happen to us. She never completely felt comfortable. The front desk was not very apologetic and I had to request the front desk to call the room to apologize. September 2, 2014
Rated 5.0 out of 5.0 by HIE SFO Nice hotel near the airport. If in the area it is convenient to get to the airport especially if you have an early flight. September 2, 2014
Rated 4.0 out of 5.0 by Know what you're being charged for! The online booking and confirmation went without any problems, the room was reasonably clean and up-to-date but the front desk staff failed to advise me of any further charges to my credit card. Got my money's worth but wasn't prepared for the "INCIDENTALS" charge to my credit card. I don't care what it's for but I want to be informed of ANY charges to my credit card. For this reason alone, I will never stay in another Holiday Inn. And no, this was NOT my first stay. September 1, 2014
Rated 4.0 out of 5.0 by Great location, good value I've stayed at this location several times and it's always a good experience August 31, 2014
Rated 5.0 out of 5.0 by Beautiful views, BART ACCESS nearby, quiet The view of the bay was incredible and changed with the tides. Despite being close to the airport...it was so quiet. We had a lovely time and I would stay there over and over again. August 30, 2014
Rated 5.0 out of 5.0 by Comfortable room Great room that included a Microwave and refrigerator. Front desk staff were great to meet and greeted you with a smile. Mary, Camille, Emily, Karla, and Sarah were great. Also, Mike if maintenance was needed would provide great service. Joe also was very courteous and asked how I was doing during my stay. August 30, 2014
Rated 5.0 out of 5.0 by Lobby and room The lobby remodel provided a great presentation of what the newly remodeled rooms would be like. Looks great. Each member of the Front desk staff were great during my stay. (Mary, Emily, Camille, Karla, and Sarah) Gail helped me revise my reservation and was very helpful. August 30, 2014
Rated 4.0 out of 5.0 by Nahe Flughafen, direkt an Bayufer,gute Frühstücksauswahla Gut für Städtetrip San Francisco und Weiterfahrt. Hotel liegt Nahe Flughafen Start u. Landung gut zu beobachten, direkt am Bayufer. Verbindung zur Stadt mit Hotel Shuttle zum Flughafen von da an öffentliche V-Mittel, Pool an sonnigen Tagen gut zu nutzen, Zimmer sauber und angenehm. Klimaanlage leider nicht wirklich abschaltbar für die Nacht ! Frühstück für amerikanische Verhältnisse sehr gut und ausreichend. Besonderheit : Kaffee/Tee u. Äpfel auch tagsüber vorhanden. PC für Internet Recherche steht in der Lobby zur Verfügung. August 28, 2014
Rated 5.0 out of 5.0 by stay, park Nice hotel, convenient to the airport. Front desk friendly and helpful. Would like gluten free/organic options for breakfast. August 28, 2014
Rated 5.0 out of 5.0 by Great place for business travel! The staff is friendly, professional, and accommodating! The rooms are comfortable and a great value for the money! August 27, 2014
Rated 4.0 out of 5.0 by Good service, clean, new Good clean well serviced hotel. I would return. They could improve the bed and breakfast menu and area August 25, 2014
Rated 5.0 out of 5.0 by Great location and nice view Traveling to San Francisco for vacation we decided on this hotel because of price and the comfort and service that HIE hotels offer. Since we had a car it was really easy to get to SFO and it didn't take that much time (20 minutes to A T August 24, 2014
Rated 5.0 out of 5.0 by Friendly Staff I needed a thick marker and packing tape to secure a box for travel home. The desk staff were more than happy to help. August 24, 2014
Rated 5.0 out of 5.0 by Left my heart there! What a wonderful property you have there! Made to feel wanted as a guest, and that doesn't always happen when you travel! Would not only stay here again, but have told my travel office at work to book ALL of us there when in San Francisco! August 22, 2014
Rated 5.0 out of 5.0 by clean, comfortable and friendly We enjoyed our stay in the clean and comfortable rooms and lounge areas. The breakfast was great with many different choices. All of the staff was courteous and caring, they made you feel as if you were at home. There was easy access to the freeway and is located near many restaurants. August 21, 2014
Rated 4.0 out of 5.0 by Convenient, nice view from bayside and responsive staff The rooms are well equipped and have been updated, except for the carpets. Also there are no safes in the rooms. We stayed here twice, and preferred the Bay Area side. It is very convenient to San Francisco if you take the courtesy bus to the airport and then the BART. The staff are very responsive is answering questions and providing supplies(e.g. extra hangers) . The central areas could use some updating and refreshing, especially new and cleaner carpets. While the breakfast areas are small, the breakfast staff are friendly and helpful. August 21, 2014
Rated 5.0 out of 5.0 by As always , amazing experience Love the new look !!!! As always , the room was very clean. Home away from home. Mary , very professional , yet friendly and caring. Thank you Mary for your help....keep smiling August 19, 2014
Rated 5.0 out of 5.0 by Excellent! I had an excellent stay. I stayed in the Queen junior suite, it was clean, roomy and affordable. Staff was friendly and made me feel welcome. I will definitely stay at Holiday Inn Express I the future! August 19, 2014
Rated 3.0 out of 5.0 by Breakfast This hotel was pretty good. Rooms were clean. Counter staff was excellent! But....the hot breakfast food provided was absolutely horrible. Uneatable. Quite a disappointment, but we got over it. August 18, 2014
Rated 5.0 out of 5.0 by The friendliest staff in town! In addition to the great accommodations and affordable prices, the staff at this hotel is the nicest and most attentive in town. They always welcome me on my repeat visits and attend to any need I may have in a timely and professional manner. For a frequent traveler like myself, the personal touch makes all of the difference in the world! August 18, 2014
Rated 5.0 out of 5.0 by beautiful design Beautiful motel with everything you need and want. Fabulous stay. August 17, 2014
Rated 4.0 out of 5.0 by A Nice Place to Stay The staff is very friendly and the amenities are very good. The room is clean and modern. There were a couple of things I did not like. The doors in nearby rooms bang loudly when closed. I was placed near the fitness center which I do not recommend because of the traffic and noise of people going in and out. I also am not crazy about the big pillows. Everything else was very good. August 16, 2014
Rated 5.0 out of 5.0 by Total great experience From the Cheerfull front desk, to remodeled rooms w/ comfortable beds, quiet area even though close to SFO we always look forward to our business or pleasure trips to this HIE. Good variety of choices for breakfast ( yes fresh fruit and yogurt , cinnamon rolls always! A must on your list to stay if your in the area! August 15, 2014
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