Rated 3.8 out of 5 by 231
Rated 5.0 out of 5.0 by bmal Never disappointed
Your hotel has always been a great place to stay when flying in or out of SFO. The rooms are always very clean and fresh. The breakfast is great!
October 12, 2013
Rated 4.0 out of 5.0 by Marisa01 great new room and helpful staff
the new room was very beautiful, every thing was great. mary domingo reception was very helpful and nice. shuttle to airport. good price, great value.
October 11, 2013
Rated 4.0 out of 5.0 by Nelli06 Close to the airport.
Best Motel breakfast at our trip! Even a fitnessroom and a outdoor pool.
October 8, 2013
Rated 2.0 out of 5.0 by X5invader Very Poor Experience
After a 45 minute wait for the shuttle, I called the hotel, and was told to take a cab. We waited over an hour for the shuttle to pick us up at SFO. Driver had an attitude he didn't care how long anybody waited.
The hotel is a very old HI property, room was in very poor condition, would not recommend this location to anyone.
October 6, 2013
Rated 4.0 out of 5.0 by mlcg Burlingame Express
Check in staff was little rude and not welcoming. All other experiences were helpful, friendly and relaxing.
October 4, 2013
Rated 2.0 out of 5.0 by 3257 dirty bathroom
I was extremely disappointed in the hotel. The bathroom was dirty, especially the tub.
October 4, 2013
Rated 4.0 out of 5.0 by ScottEV Solid Hotel Near the Hotel and in Proximity to SF
In general, this is a good option if you don't want to pay for a downtown hotel. I was in town for work and some fun and I really thought the location was excellent. I was 5 minutes from the airport and 25 minutes to downtown (depending on traffice). The renovated rooms are nice, the breakfast is great, and the wifi worked well. I did read a lot of negative reviews on the construction going on, so I suppose that could be a problem if you are near the construction, but I didn't really run into any issues with that. I assume that is winding down. I did hear a few drills, but it was in the afternoon. The in person service was average at worst, not excellent, but I wasn't expecting that. I did email a request to them and their service was above average. As a runner I also like being by the bayside trail so I could get a view of the bay and airport while running. In the end, this is a good value in a very expensive city. I would recommend this hotel and stay here again.
October 4, 2013
Rated 5.0 out of 5.0 by PamC Great service
Once again the service was great and as always I look forward to my return trip.
October 2, 2013
Rated 4.0 out of 5.0 by TravelBoy2000 A very, very nice stay!
From the front desk to the ladies which staffed the breakfast bar, everyone was bright, friendly and upbeat. It was a pleasure to be greeted by a staff which was putting so much energy into their work, Thank you!
September 23, 2013
Rated 5.0 out of 5.0 by Angelscamper Quiet rooms and a breakfast view
Even though hotel is near the freeway, the room facing the freeway was quiet. View of SF Bay is close to the breakfast area, giving a pleasant sunrise view. Bay trail is fairly convenient.
September 22, 2013
Rated 5.0 out of 5.0 by Cara66 Cara4
Great location....great bed......great staff...wonderful restaurant next door...very convenient.....would recommend....
September 21, 2013
Rated 3.0 out of 5.0 by Winehoppers Not for tall people!
The hotel is close to the airport so it's convenient. The night staff was nice however the morning staff was lazy and cold.
I'm 5'8" and barely fit under the shower head. You cannot go to the toilet until you get in the bath and close the door. Bath is waaayyyy too small.
I guess for the price it was okay but certainly there could be comparable hotels in the area for the same or less price.
September 20, 2013
Rated 5.0 out of 5.0 by Dust26 Outstanding customer service
My wife and I recently stayed at Holiday Inn Express San Francisco Sourh. This was the last Hotel stay before we flew home. The customer service here was beyond compare. Sarah and Leila were so accomadating. They did an excellent job !
September 9, 2013
Rated 2.0 out of 5.0 by kc390 Worn and Dated.
The hotel seems very worn and dated. There are many places where the paint is chipping off. The carpets are very worn and dirty. The lighting in the hallways is dim. And it feels dungy. I would not recommend this hotel. The breakfast was very good. The front desk was very friendly and courteous. The room I stayed in was clean but the rest of the hotel was not. The carpet in my room was worn. The carpet in the hallways was dirty and worn. The overall feel was more like a 1 or 2 star hotel.
September 9, 2013
Rated 3.0 out of 5.0 by Tactical86 Value & Location Not Worth The Disturbance!
I'll preface this refer by stating I usually stay at this facility because of its value, customer care/service and location... That said, on this particular stay I was not alerted to the fact the facility was undergoing a renovation... When I arrived and throughout my stay, I had to consistently dodge workers and deal with loud audible noise during the day... What I did receive for my inconvenience was foam ear plugs -- really!
It would have been appropriate actually expected to receive some form of notification the renovation was in progress and; therefore, allowed the option of looking for an alternate site prior to finalizing the booking...
I also noticed the business portion of the facility has been relocated to the main lobby... The issue is people on the PCs now experience those who are waiting perched over one's shoulder gawking at their screen...
The good news is the staff was sensitive to the renovation process and did what they could...
September 8, 2013
Rated 2.0 out of 5.0 by passingthru2 close to airport
We stayed one night in order to make an early flight out the next morning. It is very convenient for that and they do offer a shuttle service. However, my husband was to take the shuttle back from the airport late that night after dropping off our rental car. He had asked where the pick up and drop off was for the shuttle (two different floor/areas) before he left the hotel and was supplied a schedule. However, in the end it turns out we were told the opposite location and in the mean time he had missed a couple runs and it made for a later night than expected. The hotel did look pretty good on first observation and the people were nice. I did notice in our bathroom some sort of paint/sealant pealing off an area of the tub surround for probably at least a 2 foot square section. I did mention it at the desk on checkout, expecting them to have been aware of it from a maid, but it didn't sound like they knew so maybe it was never reported earlier. I also was a bit disappointed that we did not receive any welcome package for being a rewards customer as generally they give something upon check-in. In general, yes we probably would stay here again, simply because of it's location and having once been here so that we would know what to expect as far as the airport pick up/drop off.
September 6, 2013
Rated 3.0 out of 5.0 by Kaveh Bad Cancellation Policy
Very unhappy with your cancellation policy. Unable to contact any manager at the hotel. Will not stay at any Hilton hotels again.
Mold in the bathtub.
Very uncomfortable beds. No elevator.
Front desk very polite and helpful..
September 5, 2013
Rated 4.0 out of 5.0 Great stay
Even though at the time of our stay this hotel was going through renovations, you would never have known it. The staff and crew did an amazing job. Plus this is right on the Bay facing the incoming landing strip of SFO and has wonderful views. It also is adjoined to the most amazing restaurant, Max's, which will deliver right to your room.
We will be staying here again!
August 29, 2013
Rated 4.0 out of 5.0 by don557 Excellent location and usual great amenities
This location enables you to reach the airport and a number of the peninsula towns (Milbrae, Burlingame, San Mateo) in addition to the city very easily. The hotel is being renovated at this time but has all the usual great amenities. The only problem I found was that my room was located next to the hallway door that opened into the central glass/lobby area (there are two on each floor) and the door banged each time it was used - very loud inside the room, especially when sleeping.
August 28, 2013
Rated 2.0 out of 5.0 by 07Mom Checked in to a dirty room
Took our kids to visit San Francisco. After a 4 hour drive we arrived around 9pm. Nice girl at front desk. Told us she only had ground floor room left. OK. Opened the door to the room. Beds made. However, 2 opened water bottles and room keys were left on the table. How did they get in after it was cleaned?
Then we went in the bathroom. Clean towels left, but empty shampoo and conditioner bottles left on tub, soap used on counter, toilet roll had been used (not folded fresh). So, EWWW!
Called front desk and they apologized and offered to send us Starbucks cards. What? Should have given us first night FREE.
Half the shutters were broken. The bathroom does not have a fan, so all the ceiling paper was coming off and the tiles had mold in the corners. Gross.
Night maintenance guy was so sorry, said he didn't clean it but offered to clean it anyway. Told him kids had to get to bed, so no time to clean room again. Gave us gift cards to Max's Restaurant next door, but they don't open til 11am, so we skipped breakfast that day.
Following morning, breakfast offerings were not bad, but ham was stone cold and sausage patties were greasy. Eggs were congealed. Dining room too small, people spilled out into lobby, which was also full, so were forced to eat in our room on the bed.
Very poor facility. Overpriced for motel room quality. Only bonus I will give it is that is is only 30 minutes from downtown.
August 27, 2013
Rated 4.0 out of 5.0 by Joe105 Overall experience
The airport location is great, the rooms are large and clean and the staff helpful. The site next to the bay provides access to a relaxing walk and the fitness room is adequate.
August 22, 2013
Rated 3.0 out of 5.0 by Maryette Good Service
It was a nice stay. I couldn't ask for more. The only thing I was not impress was the toilet, it was hard to flush. You need to hold it down until it will completely flushed. Window blinds needs updating. Need to add at least two or more washer & dryer. It was a long wait to do laundry especially if someone was using both washer & dryer.
August 21, 2013
Rated 2.0 out of 5.0 by jjjl dirty pillows
The pillow covers were old and looked dirty (although they were washed)
Elevator was broke. No signs posted. Manager knew they were nor working.
Bathroom also had old stained towels. Appeared that management did not want to send $ on new towels or covers.
August 21, 2013
Rated 4.0 out of 5.0 by GrayCat Be aware of room location
As a frequent Holiday Inn traveler, I always put "upper room, quiet location" on my reservation request. 99 times out of 100, I get that. This is a lovely hotel, very comfortable, very clean, and super helpful and polite staff. I would have given them 5 stars if it were not for the boom-boom pop music room noise playing late into the night. Suggest you do not accept a 2nd floor room anywhere near the lounge! I wouldn't have if I'd known. Still, this Holiday Inn gets a big "thumbs up" and I would stay there again on an upper floor!
August 17, 2013
Rated 1.0 out of 5.0 by Bharat62 Over priced
This hotel should not be part of the Holiday Inn brand. Very very disappointed with the quality. Currently undergoing refurbishment but the current standards are so low I am surprised that it has a Holiday Inn branding. Paid way over for this hotel. Staff very helpful. I would not give his hotel more than a two star rating let alone part of a 4 star chain.
August 17, 2013
Rated 4.0 out of 5.0 by pfpro Quick-in and out
Stayed here because I had an early flight out of SFO. Was pleased and surprised that I was welcomed as an IHG rewards club member with 2 bottles of water and some snacks. If you would have to buy from the hotel convenience store, it probably would have been a $10 value. Staff was good enough. Lobby is super-cool/modern. Rooms were remodeled and acceptable. Shuttle ran on the dot. I caught the 0441 shuttle. I was up early, so I made it down to the lobby at 0415 hoping to catch the 0411 - I guess it was "long gone". Shuttle saved a $20 cab fare. I would stay here again.
August 13, 2013
Rated 5.0 out of 5.0 by Cigar Five star
Every visit to this location is pleasurable , relaxing, and satisfying.
Those three elements plus the professional service you receive for the minute you arrive. The front desk, Karla, and Lela give it their all to ensure your stay is complete in all areas. Questions answered, problems taken care of. Consistency, every visit. That is what puts this location above the rest.
And, you cannot leave there in the morning without enjoying the best, and in all of my travels and visits with the IHG group this continental breakfast is the best with variety and quantity along with consistency. Variety is the operable element here.
Simply the best.
August 8, 2013
Rated 1.0 out of 5.0 by graceie5 Do NOT STAY HERE WHILE UNDER CONSTRUCTION!!
I checked into the hotel the last week of July, 2013 and The Holiday Inn Express is my hotel of choice when I travel. During my three day stay I ended up in three different rooms due to the construction going on. The first room had no view of the Bay, which I had paid extra for. The second room ended up being directly under a room that was under construction and the paint smell was so overwhelming I had to request a room change.
It is in an ideal location for the casual traveler, you take the hotel bus that goes to the San Francisco airport every half hour, to go to the Bart (commuter train) station and you're right in downtown San Francisco.
The breakfast is wonderful- everything from eggs to pancakes, fresh fruit to yougart. Ymm.
The pool is very iffy, it's outdoors and faces the main street, and the water didn't look very clear. In my three days there I never saw anyone use the pool.
I would re-evaluate this hotel after the renovations are over!
August 7, 2013
Rated 2.0 out of 5.0 by flower03 Great breakfast but dated room
Good located hotel, easy access to San Francisco vacation spots... room was very outdated and old, broken window coverings and view was horrible off the side of the pool to some back of a building. Bathroom is way too small! lots of noise during the day because of the renovations, asked in advance for adjoining rooms with our other reservation but they did not have it for us, neither did we have top floor as requested. For a IHG member I question what benefits we really do get...
August 2, 2013
Rated 4.0 out of 5.0 by Elchahuiztle Hotel looks great after remodeling!
I liked what they have done to the main lobby and the common areas. The hotel has a new modern look that's nice and elegant.
This hotel is a great alternative to any of the hotels in the city.
Short drive to downtown SF, free parking, free breakfast, free green apples, and affordable rates!
July 29, 2013