Rated 4.0 out of 5.0 by leeleigh Nice if you can get there
The Holiday Inns around the San Fran airport are numerous, and the names are sometimes similar enough to be quite confusing.
Once you get there, the room is comfortable and clean, and wireless access was reliable and easy. The hotel has a fitness area, and a "business center", and a pretty good breakfast set up, with reasonable hours.
Good value for what you pay; but access to the actual city is about a 30 minute taxi ride. I heard others say they went to the airport and caught the BART; taxi fees pretty high from this location.
November 15, 2012
Rated 5.0 out of 5.0
by GCK1 Great location & View
Location was perfect! We walked both directions on path along the bay!
Value was excellent for the area,.
Staff were very accommodating & hard working.
Good food, I personally like more fruit options.
Clean & inviting.
Bathrooms could use exhaust for steam & a little more elbow room :)
November 10, 2012
Rated 5.0 out of 5.0 by Naturelovers Warm and friendly staff
From the minute we walked in, the staff was friendly and helpful. They went above and beyond to make sure we were comfortable. Beautiful views and great value.
November 6, 2012
Rated 3.0 out of 5.0 by Whistlingjack A mixed bag
The property did not meet up with what I expected. The pictures are not what you get when you arrive. Except for the staff I would have moved to another motel. My stay lasted 3 days. The first day like I said i would have moved to another facility. But, I didn't come to SFO to sleep in a bed so the trip ended up OK.
The rook was clean and well kept which is the base line. On problem I had every night is that the fitted sheet slipped off of the upper corner and as a result I slept on the mattress pad most of the night.
October 29, 2012
Rated 3.0 out of 5.0 by OctoberSanFran2012 HOTEL PERSONNEL AT CHECK IN
1. Hotel personnel at check-in conveyed a poor attitude at best.
2. Only (1) phone in the room was operational.
3. Vending machines were not conveniently located although Hotel room book indicated on all floors.
4. Internet description of rooms were.... Pool View and Bayside. Although Bayside room on the first floor had zero view of the Bay, which was misleading for the higher rate. View was of vehicles in the rear parking lot.
5. Parking lot undergoing construction, with parking not convenient to hotel location.
6. TV was not operational at check in.
October 27, 2012
Rated 5.0 out of 5.0 by Dusty24 Great SFO AIrport Hotel
From the very polite shuttle driver who picked us up at the airport, through our check in experience, and up until we left after having a lovely "hot" breakfast the next morning, our stay at this Holiday Inn Express was perfect.
October 27, 2012
Rated 1.0 out of 5.0 by Sysdes HVAC Issues
Hotel had no HVAC working. Not only was the air conditioning not working, there was no way to introduce fresh air. Last time we stayed there the boiler broke and there was no hot water. We were not even informed of this when we checked in both times. This hotel has serious infrastructure issues and is an unreliable choice for your travel plans.
On the positive side, the staff is very friendly and tried their best to make the best of the situation, but they can't make a guest comfortable if the hotel itself lets them down.
October 21, 2012
Rated 2.0 out of 5.0 by MatureBusinessTraveler You get what you paid for
I use my reward points to stay this Holiday Inn. The staff was very accommodating in upgrading us to a suit from a standard room. When we got to our room the furniture in the suit was stained and passé. If this was the best they had I would hated to think what a standard room was like. We originally thought we would spend a second night, but decided to check out the next morning. I look like hotel needs to do some major renovations. I definitely think there is not standardization between one Holiday Inn and another. This is the second one I have stayed at in San Francisco area in last six month and the standard of quality is definitely lacking. Both of these were older needing some major renovations.
October 19, 2012
Rated 3.0 out of 5.0 by sweets Comfortable bed, not great service
The lady at the front desk was not very welcoming. She didn't really pay attention to our needs. She wrote the wrong room number and when we came back she just laughed and corrected it.
I have stayed at many Holiday Inns and this was the poorest service I have recieved.
October 12, 2012
Rated 1.0 out of 5.0 by Eric2 Rooms down at heel and in need of remodel
Hotel is down at the heel. Furniture in the rooms is beat up and in dire need of replacement. Scuffs, scratches, chips, etc. Mattresses are broken down and pillows are lumpy. This hotel is not up to typical Holiday Inn Express standards. Lighting in room is harsh with an awful mixture of harsh daylight energy efficient bulbs and soothing soft white CFLs. Hotel would be 100% better if they used soft white warm bulbs, replaced furniture and got new mattresses. I can't figure out the problem, furniture doesn't look old, but boy is it beat up.
October 5, 2012
Rated 5.0 out of 5.0 by Debbie12 comfortable room and excellent service
During our visit to San Francisco we found the Holiday Inn
Express suited all our needs in a superior way-price, breakfast, free parking, easy access to the city via the hotel shuttle and Bart. The rooms were comfortable and spacious. A delightful stay!
September 28, 2012
Rated 4.0 out of 5.0 by Richey Very good hotel but disturbed by noisy guests
This is a well-presented and comfortable hotel. The staff were courteous and helpful. It is very conveniently sited for an overnight stay after a long flight.
However, our enjoyment of the first night of our vacation was reduced by being disturbed by noisy, possible intoxicated, and thoughtless guests in the corridor outside at 1.30 in the morning.
September 23, 2012
Rated 1.0 out of 5.0 by travelers2 not worth it
We waited over 30 minutes for a shuttle from the airport to arrive at the hotel. We are priority members, that didn't do anything. The floors were unvacuumed and the rooms kind of dingy. We were told to eat next door, food took forever and they did not have a Thursday night NFL game there so we went back to our hotel. It didn't have it either. We had to walk across the street to another hotel to watch it. The coffeemaker is one of the small ones with paper cups, yuk. To top it off no hot water to shower with either, really? Staff knew about this but was like oh well. Not a great experience. The only relaxation, if you can call it that, was it was sunny out so we sat by the pool for an hour and listened to traffic.
September 20, 2012
Rated 4.0 out of 5.0 by CP303 Shuttle service
We stayed a week. The shuttle service was great! The room was clean. Also, we enjoyed the water bottles left in the room.
September 13, 2012
Rated 5.0 out of 5.0 by PellaGuy Great Location
I love SF. I can't wait to move there! This hotel is a great choice if you are visiting this beautiful city. Very clean hotel.
September 1, 2012
Rated 1.0 out of 5.0 by Rich1122 Gross and old!
Worst Holiday Inn Express I have every stayed at! I always choose Holiday Inn Express because they are clean modern and safe! This location however was none of the above! Will seriously consider other hotels in the future from now on!
September 1, 2012
Rated 3.0 out of 5.0 by Christophe We had to leave at 4:30AM to catch a plane and it was not possible to prepare a breakfast for us.
We had to leave at 4:30AM to catch a plane and it was not possible to prepare a breakfast for us.
I asked the reception the day before to just prepare something for us. They refused...
August 31, 2012
Rated 5.0 out of 5.0 by Lee55 Excellent value
Eberything you need and want in an airport hotel and more!
August 29, 2012
Rated 1.0 out of 5.0 by Huddy Great location
We have stayed many times at this hotel with park-and-fly.
We travel with a disabled adult son and it always works out well.
The whole staff is excellent and courteous.
July 23, 2012
Rated 2.0 out of 5.0 by Jewel97 Small rooms
The rooms at this hotel were small. There was not enough storage space (drawers and closet space) and the beds were not too comfortable. There doesn't seem to be enough parking at this hotel. One night we had to drive around waiting for a spot to become available. I expected more for the price. I would definitely not stay at this hotel in the future.
July 23, 2012
Rated 2.0 out of 5.0 by MeJax Quiet room
Arrived early am and room requested (2 beds) was not available. Only option was a double with a pull out sofa. Had to make the sofa bed. Sofa stained and not comfortable sitting on. Only plus was room was quiet
July 21, 2012
Rated 5.0 out of 5.0 by Johnnykid Staff
The Staff were excellent and very helpful, park and fly save a good deal of money also.
July 18, 2012
Rated 3.0 out of 5.0 by Piggy28 Front desk staff is not helpful
The room's carpet is quite old. The staff who serving the breakfast are very nice and friendly. The reason I chose this hotel is close to the airport, otherwise I won't stay here again.
July 15, 2012
Rated 3.0 out of 5.0 by Carolyn Staff
Front desk staff were excellent. The cleaning staff were not. We were there for 6 nights. Our room was not vacuumed at all while we were there. Bed was made and trash emptied. That was all. There were glass doors upstairs with fingerprints on them all week. We had saved soda cups to put our nighttime ice and soda in. They consistently threw them away every day. Other hotels did not. In the beginning, the ladies stocking the kitchen did not keep up with replacing food. When you tried talking to them, they looked at you blankly. They did not understand English and spoke very little. By the end of the week, the kitchen was kept a bit better because several people complained
July 15, 2012
Rated 5.0 out of 5.0 by DGRW1 Nearly perfect
Couldn't stay for breakfast as our flight was 1:35 am.
Everything was wonderful including the park and fly experience.
We deeply appreciate the generosity and kindness of the management and staff.
We will be back!
July 11, 2012
Rated 3.0 out of 5.0 by Evangelina Convenient to SFO Airport
This hotel location is very close to the San Francisco Airport, and the free shuttle service is a nice plus. The Hotel itself could use some sprucing up but on the other hand, perhaps it is tired-looking because of its popularity. I did not really enjoy the breakfast here, it seemed hurried and not up to par with the other Holiday Inn Express hotels where I have stayed, previously. There is NO room service for late night arrivals, either and the only restaurant within walking distance REFUSES to deliver. Too bad.
July 11, 2012
Rated 4.0 out of 5.0 by storyteller Great stay, park, and fly location
This was our third time to stay and fly out of SFO. Will continue to stay here for our major flights.
July 10, 2012
Rated 4.0 out of 5.0 by hanzo close to airport
good location for transit-purpose. convenient for next destination.
July 10, 2012
Rated 4.0 out of 5.0 by DanL49 Older, but clean and comfortable
Only stayed one night, but the hotel was nice and quiet. Comfortable and clean rooms, and a good breakfast.
July 10, 2012
Rated 5.0 out of 5.0 by KarenG convenient to airport
This was a great option for easily getting back to SFO while wanting to keep our car. The room included parking which often adds quite a bit if not included. The restaurant that was nearby was great as well. Would stay again if needing to be close to SFO.
July 10, 2012