Rated 4.0 out of 5 by 363
Rated 4.0 out of 5.0 by Mitch_M I’ll be back next trip.
Have stayed at HIESFO before, during and after the renovation. They have done a great job.
Staff is friendly and helpful. If you get up early, the sunrise is spectacular.
One suggestion is, add power ports to the tables in the lobby so people won’t have to stretch their power adapters across the walk way. Another is – pay a little more attention to sweeping the stairways.
Also, it’s nice that you have added the pantry but, a $1.50 for a can of Pepsi (!). That comes out to $9.00 a six pack.
The WIFIs bandwidth and signal strength could use a little work. Connection speed dropped to 2MBPS a number of times and when streaming music, there is a lot of buffering. Signal strength alternated between 20 and 30% and my PPTP to home network dropped out a number of times.
All in all, A Good place to stay and I’ll be back next trip.
March 10, 2014
Rated 5.0 out of 5.0 by Kglewton Great stay.
We usually stay a block away at the Crowne Plaza when we're in the Bay Area. Decided to break our habit, mostly for the free parking. Seems like this place was a different chain, now being converted to HIE. Work is still going on but was not an inconvenience at all. What has been refurbed is really very nice. Our room was nicely done, comfortable, clean, modern. The cleaning staff were exceptional and seemed to go out of their way to make sure we were happy. Lobby and breakfast area are much nicer than most HIE breakfast rooms. Breakfast was typical so met expectations. Coffee seemed better than most HIE locations we've used. We're Platinum IHG members so have had a lot of coffee in a lot of their hotels. WiFi seemed a bit slow but not a huge problem. Front desk staff were really outstanding. On a rainy afternoon I jokingly complained because their late afternoon DELICIOUS, warm cookies were not out earlier in the day. We were leaving for the afternoon and would miss the cookies. The nice lady at the desk said not to worry, she would take care of us. When we got back around 9pm that night she saw me come in and called me over to give me the 4 cookies she had saved for us. Now that's attentive. That's how you exceed expectations. If you want a comfortable, reasonable hotel near SFO, give this one a try. I don't think you'll be disappointed. We'll be back.
March 10, 2014
Rated 5.0 out of 5.0 by Sarah224 Love this place
I love coming here when having to travel to the area. It is a nice location and provides sweet little extras, literally. They provide cookies and coffee every evening and the lobby is a great relaxing area to sit and enjoy it. The breakfast is awesome and is a great way to start the day with news, or just sitting and looking out the window at the view. It isn't to far of a walk to many shops and restaurants in Burlingame. I honestly, will come back here just to relax. It is perfect for a nice quiet get away. The staff is so helpful and very courteous. I had absolutely no problems here and they exceeded my expectations above and beyond. I felt very welcomed; it was a home away from home.
March 7, 2014
Rated 5.0 out of 5.0 by andre159 Excellent Experience & Location
I don't normally take the time to write reviews, but I was very pleased with our experience and stay at the Holiday Inn Express at San Francisco-Airport South.
The staff was very friendly and accommodating! They took the time to answer all of our questions and offered great advice and recommendations about the area!
The room was clean and comfortable and the water view was an extra bonus! They also had travel size Bath & BodyWorks products in the bathroom.
The location was also perfect! We wanted to explore the area, but were hesitant to drive downtown as we have never been to San Francisco before. Lucky for us, we could utilize the free airport shuttle from the hotel to the international airport stop where we could hop on the BART (train transportation) that took us to the city!
Also, this hotel had the cheapest rates we could find in the area without sacrificing comfort/cleanliness. And the complimentary breakfast was the best I have ever seen! The variety of offerings was amazing - cereal, bagels, fresh fruit, biscuits and gravy, coffee, juice, scrambled eggs, sausage - they even have a fresh pancake machine.
I would recommend this location to anyone visiting this area based on overall experience, location, and value! I know if we ever visit again this will be our first choice.
March 2, 2014
Rated 5.0 out of 5.0 by The LG's Great location/near airport
We decided to try this hotel over one we have previously stayed at several times. We found this one to be roomier, very clean, excellent and far more varied choice of breakfast foods, larger selection of close restaurants to choose from for dinner the night before our flight, and very quick shuttle ride to airport. We have no doubt our pick up to return to our car will be prompt also. That has always been a problem with our previous hotel. Getting a shuttle to our car has been a major frustration. If this hotel has good pick up service, they will win us over!
February 27, 2014
Rated 5.0 out of 5.0 by Chauntz Great sleep. Close to airport
Stayed the night before a flight slept great short shuttle ride to the airport
February 25, 2014
Rated 5.0 out of 5.0 by Chauntz Great airport hotel
Shuttle was on time, easy access to airport. Staff very friendly and helpful. Will be back.
February 24, 2014
Rated 5.0 out of 5.0 by Don P Great Experience
Excellent location for an early flight from SF. We used the hotel shuttle to the airport to catch BART into the city. Runs every half hour. Full breakfast was very good. Staff was friendly and accommodating.
February 23, 2014
Rated 5.0 out of 5.0 by GlenM An excellent SFO hotel!
I had the opportunity to spend several nights at this hotel on two occasions recently. They are undergoing a major renovation. Fortunately I was in a newly renovated room each stay.
I thoroughly enjoyed my stay both times. All of the people who work there are friendly and willing to go the extra mile. I loved the breakfast as well as the nightly cookies and milk. Also, there is complimentary coffee and apples/oranges etc. throughout the day.
If you decide to stay here, be sure to eat at Max's. Wow...what a wonderful lunch and happy hour.
I highly recommend this hotel to all tripadvisor travelers!
February 22, 2014
Rated 5.0 out of 5.0 by Erlynne Excellent Overall
I am very impressed as to the quality of service, breakfast, facilities, cleanliness and comfort. I've never put a review on any of my stays for the past 10 years but this location deserves a recognition. A pat in the back for excellent customer service for front desk staff ( Emily, Michelle, Camille & Bryan ). They went above and beyond to make my stay pleasant and comfortable. I don't think I will ever go back to Crowne Plaza when I'm in Sfo but will definitely go back here.
February 20, 2014
Rated 5.0 out of 5.0 by Ken@CaseIH Front Desk
I would like to say a Thank You to Sarah at the front desk. She is very good at her position. Friendly, kind and willing to help!
I have stayed at this location in the past and came back for a couple reasons. As you get the upgrade for the property completed you will have a really nice location.
Thanks again Sarah and the rest of the team at your location!
February 19, 2014
Rated 5.0 out of 5.0 by CORRLINES very nice and quite
very nice and quite
they do have late airport pickup service despite the airport pink slip guys saying otherwise!
February 17, 2014
Rated 4.0 out of 5.0 by Kymberli WHAT A FIND
I travel to the bay area extensively and usually stay at a different IHG hotel. Unfortunately the hotel I usually stay at was booked, but the reservation agent was able to get me into this one. There was a warning that this hotel was under reconstruction. The work was performed during hours where it did not affect the quality of my stay. The staff here was great.
The only down side was the light on the thermostat was way too bright, but then again I am overly picky when it comes to light sensitivity.
Having to be away from home for six days is never easy, but the crew at this hotel made it a great experience.
February 15, 2014
Rated 5.0 out of 5.0 by southsidegirl Staff & View
Upon check in I was greeted by Sarah, who was both extremely pleasant & professional. Throughout my stay, the staff was very accommodating and friendly. I always enjoy when I can get a view of the Bay. I love watching the airplanes take off & land. It is a great way to clear the head and forget about work for awhile.
February 12, 2014
Rated 2.0 out of 5.0 by Chris9876 Lobby and room looked nice, not so the aisles and elevators
First impression when getting into the lobby was: oh nicely renovated, but that quickly turned into a disappointing walk to my room through dirty aisles and a disgusting elevator. The room itself was nice again, however the internet reception and speed was really bad.
Front desk staff not really up to customer service: first they gave me room keys for the wrong room at check in, and on check out they weren't able to address my request for fixing the billing address in a quick and easy manner.
Even though the hotel is conveniently located and close to the airport, I will avoid staying here in the future.
February 11, 2014
Rated 4.0 out of 5.0 by PaulN27 Overall experience
Place is nice with a great view of the bay and a nice walking path adjacent to the bay. Very peaceful and tranquil setting. Staff are very friendly and courteous.
February 9, 2014
Rated 5.0 out of 5.0 by 62dolls On Business
Very nice property, front desk, very friendly and breakfast bar staff very nice. Will return again
February 7, 2014
Rated 4.0 out of 5.0 by Margie42 Comfortable bed and very friendly staff
The staff was wonderful. The hotel was being renovated and they put me in one of the new ones. Told me in advance the times work would be going on. had my best sleep.
February 6, 2014
Rated 5.0 out of 5.0 by Ted777 Practical and Convenient
I received a complimentary upgrade to a junior suite on the top (third) floor with queen bed. The corner suite had a great view of the SF skyline, Oakland skyline, the SF Bay, SFO, and Coyote Point. There were French Doors to the bedroom, and the living room had a wet bar with sink, refrigerator, and microwave. The living room also had a sofa bed and atrium area. The bathroom was large. I received an amenity kit with water and chocolate truffles. I like the availability of bonus point packages and the extensive free breakfast starting at 5AM, even on a Sunday morning (very convenient and unique in the industry). The free shuttle to SFO and the free parking are convenient. I liked the fresh fruit in the lobby. The lobby area has three stories of floor-to-ceiling windows looking out on the bay. The suite had flat-screen TVs in both the living room and bedroom with HDTV channels. There is a well-stocked pantry in the lobby. There is a nice fitness center and an outdoor pool on the lobby level. There is a Max's restaurant on site. There are miles of nice walking trails along the bay. I walked to Coyote Point (very nice park) and back, about 2.5 miles each way. The hotel is undergoing a renovation, and the renovated rooms are very nice. In addition to the renovation, the hotel is currently working through some issues regarding the interface between its internal computer systems and Holidex Plus, the IHG reservation system. The refrigerator in my suite made intermittent noise, but luckily it can be turned off using the knob.
February 5, 2014
Rated 5.0 out of 5.0 by CT Travelers great room, great price
Just needed a one night stay, bed was sooo comfortable, and room was just fine. We stayed in a non-renovated room, and while it was not new, was perfectly adequate.
February 5, 2014
Rated 2.0 out of 5.0 by IBMer Night audit treat guest like dog
The first time I stayed at the property the experience was fine but on the final night I waited for the hotel shuttle to come pick me up at SFO for 1 hour and 33 minutes. I called to make sure the shuttle was making its rounds after 30 minutes of waiting and the front desk assured me it was. Ultimately, I was given a ride by one of the neighboring hotel shuttles.The staff made no attempt to apologize or follow up with me after the event.
I stayed at the Holiday Inn in San Mateo the next week but the gym and location didn't work as well for me.
When I returned to this property the following week, the night audit staff recognized me but made no attempt to apologize or address what had happened. I finally brought it up and was told that the driver was not making his rounds that morning and had been spoken with. Still no apology.
February 3, 2014
Rated 5.0 out of 5.0 by JTR27 Will visit again and again
In our 5 visits last year, we were treated as warmly as members of their family. The staff, Sarah, for one I saw the most was always welcoming, professional, and eager to ensure all was going well with our stay.
The breakfast had lots of excellent options, including healthy choices. Service was always prompt; the restaurant was lean, and the food quality was always as we would serve at home.
Thank you, JTR
January 27, 2014
Rated 4.0 out of 5.0 by Ale714 Getaway to SFO
We had an overall good experience the breakfast was delicious and the staff were friendly and helpful. Beautiful bay view, comfortable room we got the King room with the view. Close to busses and trains if you have no car. I would recommend this hotel if its for business purposes because it is further away from downtown but close enough to go and visit SFO if your visiting the city. I would say the pool is unappealing its big but unattractive to use this would be my only downfall to my stay.
January 24, 2014
Rated 4.0 out of 5.0 by Alstan One nighter
Staff very professional and accommodating. Helpful with ones needs. Helped with printing boarding passes. Courteous and eager to serve.
January 24, 2014
Rated 4.0 out of 5.0 by Mary Ellen Very welcoming staff
Holiday Inn Express is a great value. They offer service to and from the airport, plentiful breakfast menu, and a walking trail behind the hotel along the bay. This time we stayed with our adult daughter so we had three in our room and the room was really set for two, but they did not charge us extra.
January 23, 2014
Rated 5.0 out of 5.0 by Ted777 Convenient and Practical
Karla did a great job checking me in. I received a complimentary upgrade from a junior suite to the executive suite. My suite was recently renovated, and it looks great. The decor in the suite is modern and tasteful. It was on the top (third) floor. There is a separate bedroom and a view of the Bay, including the SF and Oakland skylines as well as a panoramic view of the airliners landing and taking off at SFO. This hotel is conveniently located close to SFO, Millbrae BART, and great bayside recreation trails and parks. There is a great restaurant on site called Max's, and they can deliver to your room if you like. There is a nice fitness room and an outdoor pool. My executive suite was huge, with a large wet bar with fridge, sink, and microwave. It also had a table with chairs, desk with chair, big sofa bed, sitting chair, and huge plasma TV with HDTV channels. There is a brand new sophisticated environmental control system with a color LCD control panel from Honeywell. The bedroom also has a huge plasma TV, and the large king bed is comfortable. The bathroom is large with a long rack for hanging up your clothes. I was super impressed with the fact that they serve a very extensive breakfast at 5AM even on Sunday morning, which I find to be very customer-oriented, since many people need to get to the airport early in the morning to catch their flights. There is also free parking. The lobby is large, with floor-to-ceiling windows to the bay and stairways leading to catwalks to the second and third floors. There are also large bowls of fresh fruit in the lobby. This hotel exemplifies the goal of Holiday Inn Express to be convenient and practical. I also liked the availability of bonus point packages. I also liked the choice of welcome bonus points or an amenity bag. There is also a free shuttle to SFO.
January 23, 2014
Rated 3.0 out of 5.0 by bbrandon 3209 so,so
Beds were extremly hard and absolutely no water pressure,and noisy.A little pricey for the quality of room even being in SF ,I switched hotels after two nights,and normally I stick with holiday inn
January 17, 2014
Rated 4.0 out of 5.0 by Expert CC Clean room. Excellent breakfast!
The room was reasonably priced. I wasn't particularly enthralled with the quality of the room. However for the price it was worth the value. Breakfast was great. It was a quick night to stay before our flight in the morning. Price value was there.
Only complaint was the shuttle didn't run on time.
January 15, 2014
Rated 5.0 out of 5.0 by Mr Surber Great place to stay
The staff here is very helpful and do their best to make the experience a relaxing one. Will stay there anytime.
January 13, 2014
Rated 3.0 out of 5.0 by DongBeiHu Good for transit
Close to airport with a shuttle. Good for a transit.
January 9, 2014