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Rated 4.1 out of 5 by 396 reviewers.
Rated 5.0 out of 5.0 by Excellent customer service !!!! Was very impressed with AMY at front desk who assisted me on check in. She was very Courteous & Professional. My room was very clean and I totally relaxed in my comfortable bed. Variety of items in Breakfast Buffett were amazing, well displayed. My checkout also was very smooth, Sarah was very friendly and Thanked me for my stay and invited me to visit again !!! Looking forward to my visit. May 3, 2014
Rated 5.0 out of 5.0 by Great hotel stay Most definitely will stay there again. This is my fifth stay and had the same excellent service, food and value since the start. newly remodelled, as well. May 2, 2014
Rated 5.0 out of 5.0 by Great place to crash while waiting for a plane The hotel was terrific. One of the less expensive places in the area but really nice. Clean, comfortable, and accommodating. May 1, 2014
Rated 4.0 out of 5.0 by Nice but ... Nicely located, nice rooms and decent "Express" breakfast. Nothing for the "healthy" at heart, but cholesterol alley and certain death! Problems: very weak internet and had to wait 45 min for the shuttle. April 29, 2014
Rated 4.0 out of 5.0 by Friendly staff Staff was attentive and friendly. Quick check-in, airport shuttle driver was punctual to the minute, although they only run once per 30 minutes. Would recommend for anyone with an early morning flight out of SFO. April 29, 2014
Rated 4.0 out of 5.0 by Pleasant place to stay in spite of surroundings This is a "typical" airport hotel. The location get both plus and minus ratings. The hotel offers its service with great routine and obviously large flows of guests. The problem with hotels like this is that there is not much to do, other than try to watch the messy TV programs of America, a blend of continuous commercials, shows and shouting, or read or work on your Computer. The breakfast is more or less OK in the series of the American tradition, cereals, sweet things to eat and spreads on bread that does not taste anything special. Fortunately, there was a really good dinner restaurant 20 meters from the front door. April 28, 2014
Rated 5.0 out of 5.0 by Convenient location - great for travelers! I am always impressed with Holiday Inn Express, but when this hotel told us they opened breakfast at 5am for those of us with early flights, I was blown away. I've never seen that done before. And sure enough, at 5am even the hot breakfast items were out and ready for us. The location is convenient with a quick free shuttle ride to the airport, a restaurant right out front, and Advantage Rental Car right next store. I recommend this property especially for travelers. April 28, 2014
Rated 5.0 out of 5.0 by Very good renovation As always the personnel is always attentive and they recall past guest. However, your choice for breakfeast used to be better. It is still good but not better than other HIEX. Other wise I would recomend it to anyone else. April 28, 2014
Rated 5.0 out of 5.0 by Exceptional staff After arriving late from two long flights-- one an international-- the staff greeted us wonderfully and nothing was too much trouble . As one of our cases was delayed containing toiletries Sarah provided us with all our needs and Emily contacted the airline for us to check the status of our bag . The following morning Zeke checked again for us and we were given a map to explore San Francisco . Gayle gave us the suitcase on return to the hotel and we must say the staff were exceptional . The whole hotel experience was wonderful and set us up for a great two weeks in the States . April 27, 2014
Rated 3.0 out of 5.0 by OK but not sure I would stay there again: Rooms very old need some upgrades to be done. Was not there long enough to eat at the restaurant next door, shuttle service at night very slow waited a good 1/2 before pick up. April 26, 2014
Rated 5.0 out of 5.0 by nice stay I stayed at this hotel for total 3 nights Apr 12, 18 and 19. It is a nice clean hotel, it is very close to airport but I did not hear any noise at all. the room and bathroom is clean, hotel staff is nice and very helpful. the breakfast is very good too. the only inconvenience is that if you drive to the hotel without a good GPS then you may take a while to get there even though you can see it from the highway, April 24, 2014
Rated 5.0 out of 5.0 by Comfortable Rooms What a great place to stay. Bed very comfortable and the room included microwave and refrigerator. As usual, the staff are all welcoming and ensuring all hotel needs are met. Mary, Camille, Emily, and Mike) April 23, 2014
Rated 4.0 out of 5.0 by Excellent staff! The front desk team was very professional and helpful at both check in and check out. The property is in the midst of a renovation; my room had been completed and was very nice - modern look and feel. Conveniently located just south of the airport and adjacent to 101 which made it easy to visit customers. Noise was not an issue and had a restful night's sleep. April 22, 2014
Rated 4.0 out of 5.0 by Excellent location off Bayshore drive Like most Holiday Inn Express hotels, you get great value and a very decent room. Of course you give up some luxuries, like a bar and fitness room, but a free shuttle to and from the airport is nice. Save your money for going out to a great restaurant and enjoy your stay. April 20, 2014
Rated 5.0 out of 5.0 by Comfortable Rooms Besides the great staff at the front desk (Camille, Karla, Emily) Mary, and Mike, the rooms are comfortable with all the amenities needed including Microwave, Refrigerator, and flat screen tv. April 19, 2014
Rated 4.0 out of 5.0 by Convenient location, and great service. A+ hotel, easy to get to the parking lot from any of their rooms. Very well worth every dollar. Friendly staff. Rooms are very clean and comfort. Thank you, Holiday Inn Express at San Francisco-Airport South. See you soon! April 18, 2014
Rated 5.0 out of 5.0 by Great Stay Close proximity to San Francisco attractions and Airport. Nice open lobby and welcoming staff. This hotel offers great views of the bay and includes access to excellent jogging paths. April 18, 2014
Rated 4.0 out of 5.0 by Great Hotel. Just ignore poor front desk skills. So, Great hotel, great location, the room is kept very clean, wifi consistently works well,and the lobby breakfast area in the morning is kept clean and well stocked. I've been staying here for business when I'm in the Bay going on 2 years now and this hotel always has what I need for a good night's rest, to get some work done, and to fuel up in the morning with breakfast and coffee. But whenever I come, the front desk is regularly staffed by these young kids who tend to be more interested in their phones than the customer, and they don't pay a lot of attention to detail to checking you in. So spend a little extra time with the children checking in and checking out to make sure your bill is correct, and then just stay away from the front desk and forget that part of your trip, as it can be annoying, and you'll enjoy the rest of your stay just fine. April 15, 2014
Rated 4.0 out of 5.0 by good service staff was excellent, overall the room was nice, food was good and well-stocked during breakfast, fruit and cookie treats with iced tea and iced coffee in the afternoon was above expected April 13, 2014
Rated 5.0 out of 5.0 by Great Service Staff is friendly and make you feel comfortable. Nice area, easy to get to places. April 10, 2014
Rated 5.0 out of 5.0 by Another great stay Thanks to all the friendly staff for another enjoyable and comfortable stay! Love the renovated facilities. April 9, 2014
Rated 5.0 out of 5.0 by Great Service I stay in hotels more than 50 times a year and this hotel is on the top of my list. Very Clean the staff made me feel at home and they were very pleasant April 7, 2014
Rated 5.0 out of 5.0 by Great views, Nice renovotations Great location, great views of the bay, close to SFO, friendly staff, nice amenities. April 6, 2014
Rated 4.0 out of 5.0 by My Stay As with all the Holiday Inn Express hotels I regularly stay at, this one was also a good place to stay. In particular, the staff were all great...very attentive and courteous! The 'only' thing I'd suggest changing are the pillows...they seem small and a little hard, but over all, it was a very good nights stay. April 4, 2014
Rated 5.0 out of 5.0 by Great hotel, convenient, clean Perfect hotel, great service, good location, clean April 2, 2014
Rated 5.0 out of 5.0 by Great HIX stay Thanks again - we had a great stay. The renovated rooms are great, the staff was great (front desk, housekeeping, breakfast). Common areas are in great shape, check-in/out was easy, shuttle from the airport was prompt. Very comfortable room & bed. No major issues whatsoever. If I had to pick a couple of things to improve on, they'd be very minor - a soap dish at the bathroom sink would be nice, and it would be great if there were more outlets on the desk including a USB charging port (the two outlets on the lamp are great - but the more the better!). April 1, 2014
Rated 5.0 out of 5.0 by Clean and decent size room I was impressed with the quality of the hotel based on the price April 1, 2014
Rated 5.0 out of 5.0 by Nice hotel, very close to airport, free shuttle service from/to airport We were tired and didn't have any problem with being close to the airport (noise) after traveling from the east coast...we were exhausted and slept very well. There's a comped shuttle to provide transportation back & forth from the airport, which was convenient for us. The hotel staff was friendly, the hotel was clean, our beds comfortable & the breakfast was better than most of the HIE breakfasts, providing choices of meats, eggs, breads & fruit. The price was high, but I guess they can get away with that with their proximity to the airport. Taxi was costly going into town from the hotel. March 24, 2014
Rated 5.0 out of 5.0 by Great spot Just far enough outside of the city to not have to deal with the traffic, but close enough to drive in and grab some great food and see the sights. March 24, 2014
Rated 4.0 out of 5.0 by Great Alternative Great alternative to higher priced hotels down the street. Was here for a conference at another hotel and this hotel was cheaper than the host hotel with better amenities. A little dirty outside, but they are doing renovations. March 20, 2014
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