Rated 4.1 out of 5 by 429
Rated 4.0 out of 5.0 by Mary Ellen Very welcoming staff
Holiday Inn Express is a great value. They offer service to and from the airport, plentiful breakfast menu, and a walking trail behind the hotel along the bay. This time we stayed with our adult daughter so we had three in our room and the room was really set for two, but they did not charge us extra.
January 23, 2014
Rated 5.0 out of 5.0 by Ted777 Convenient and Practical
Karla did a great job checking me in. I received a complimentary upgrade from a junior suite to the executive suite. My suite was recently renovated, and it looks great. The decor in the suite is modern and tasteful. It was on the top (third) floor. There is a separate bedroom and a view of the Bay, including the SF and Oakland skylines as well as a panoramic view of the airliners landing and taking off at SFO. This hotel is conveniently located close to SFO, Millbrae BART, and great bayside recreation trails and parks. There is a great restaurant on site called Max's, and they can deliver to your room if you like. There is a nice fitness room and an outdoor pool. My executive suite was huge, with a large wet bar with fridge, sink, and microwave. It also had a table with chairs, desk with chair, big sofa bed, sitting chair, and huge plasma TV with HDTV channels. There is a brand new sophisticated environmental control system with a color LCD control panel from Honeywell. The bedroom also has a huge plasma TV, and the large king bed is comfortable. The bathroom is large with a long rack for hanging up your clothes. I was super impressed with the fact that they serve a very extensive breakfast at 5AM even on Sunday morning, which I find to be very customer-oriented, since many people need to get to the airport early in the morning to catch their flights. There is also free parking. The lobby is large, with floor-to-ceiling windows to the bay and stairways leading to catwalks to the second and third floors. There are also large bowls of fresh fruit in the lobby. This hotel exemplifies the goal of Holiday Inn Express to be convenient and practical. I also liked the availability of bonus point packages. I also liked the choice of welcome bonus points or an amenity bag. There is also a free shuttle to SFO.
January 23, 2014
Rated 3.0 out of 5.0 by bbrandon 3209 so,so
Beds were extremly hard and absolutely no water pressure,and noisy.A little pricey for the quality of room even being in SF ,I switched hotels after two nights,and normally I stick with holiday inn
January 17, 2014
Rated 4.0 out of 5.0 by Expert CC Clean room. Excellent breakfast!
The room was reasonably priced. I wasn't particularly enthralled with the quality of the room. However for the price it was worth the value. Breakfast was great. It was a quick night to stay before our flight in the morning. Price value was there.
Only complaint was the shuttle didn't run on time.
January 15, 2014
Rated 5.0 out of 5.0 by Mr Surber Great place to stay
The staff here is very helpful and do their best to make the experience a relaxing one. Will stay there anytime.
January 13, 2014
Rated 3.0 out of 5.0 by DongBeiHu Good for transit
Close to airport with a shuttle. Good for a transit.
January 9, 2014
Rated 5.0 out of 5.0 by Hamish T Everything you can want and more!
I have stayed here several times but it keeps being a more and more enjoyable experience. There is a fine restaurant on one side and on the other side a place where you can rent a car without the hassle of the rental car place at the airport. The staff are obliging, the rooms clean and airy, the TV large and there is a fridge and a microwave should you need them. The free breakfast is served starting really early for the early bird flights. The airport transport operates on time every thirty minutes.
January 6, 2014
Rated 4.0 out of 5.0 by Arganon I would come again....
worth the Money! very friendly People and nice rooms etc.
sure it is a Holiday inn express, but one of the good ones.
my gf stayed there a while ago and was happy too.
January 5, 2014
Rated 4.0 out of 5.0 by World_Traveler2013 Excellent Value and Convenient Location
My family (wife and teenagers) and I stayed here for three nights on vacation. We chose it because we drove from Southern California and we wanted to spend a couple of days sightseeing San Francisco without paying outrageous overnight parking fees at many hotels and garages downtown. The complimentary shuttle service to the airport and its BART (subway) station was excellent, as we left the car parked for free at the hotel and visited many of the tourist places in downtown San Francisco by subway, street car and cable car. Breakfast was well stocked and starts early enough (5 am) to be able to catch a bite before heading out to the airport if you have an early flight. The airport is only 5-10 minutes away. Room was clean, comfortable, and quiet overlooking the bay side.
January 5, 2014
Rated 5.0 out of 5.0 by TeacherU Friendly staff, great price
Thanks to friendly staff (especially Sarah at check-in), free parking, breakfast, shuttle to BART, and nice clean rooms, this is our favorite place to stay when visiting SF. Can't beat this place!
January 4, 2014
Rated 5.0 out of 5.0 by DDzzz From the time I entered the lobby, the service and bedding were as I was at home. Thank you.....
Thank You, so much for the service and comfort your staff gave to me and my family. This is the first time in my travels that I had received, EXCELLENT SERVICE and RESPECT..... Thank You..... The Diaz Family.......
January 3, 2014
Rated 5.0 out of 5.0 by fbreit Clean, Comfortable, Convenient
This was a great value for the dollar. We got a newly renovated room that was quiet, clean, and comfortable. The free breakfast had a lot of variety - more so than I've seen at other hotels. The staff was very helpful.
January 3, 2014
Rated 4.0 out of 5.0 by MC777 Comfortable
Comfortable, parking was limited. Need more parking for guests.
AC was weak in our room.
January 2, 2014
Rated 4.0 out of 5.0 by Burbank Great hotel but...
We love this chain of hotels and specifically the one in Burlingame was no exception, but two things marred our stay in December.
1. The lights started malfunctioning at 5 am and turned on inexplicably while we were all sleeping. They came on again at 5:25 and 5:27 before the attendant came and solved the problem.
2. The beds were so soft that we kept rolling into each other and I got a stiff neck the next day.
Otherwise, very clean, friendly staff, great breakfast.
January 1, 2014
Rated 5.0 out of 5.0 by Slowtwitch07 Great location and value
The value for the room and amenities was really good. I had a recently renovated room on the bay side and it met my needs quite well. Comfortable bed, good internet speed, quiet, punctual shuttle to and from SFO, apples (and cookies) and coffee in the lobby...all good. If I were to ask for something it'd be a chair where I could put my feet up without putting them on the coffee table.
I missed the breakfast as my flight was really early, but normally an 0500 start time would be great for me as I usually try to catch early flights.
December 30, 2013
Rated 5.0 out of 5.0 by Morg_zak Great Staff and great location
I visit this Holiday Inn Express once a month for business. I feel very comfortable staying here and the staff is very accommodating. The hotel is newly remodeled with a fantastic view of the bay. For those who do not like staying in downtown San Francisco, this location is perfect. It is an easy drive to San Francisco and San Jose. I highly recommend Holiday inn Express San Francisco Airport South.
December 30, 2013
Rated 3.0 out of 5.0 by CaroleQ Noisy fan in room
First time having a room on the 3rd floor and being a very light sleeper, was kept awake by what I assumed was roof fans which were noisy all night. Would stay here again but never again on the third floor. Have stayed on the 2nd floor which was a great experience. A quiet renovated room which was very comfortable.
December 15, 2013
Rated 4.0 out of 5.0 by MOE10 GOOD SERVICE
THKE LADY AT THE FRONT DESK WHEN I CHECK IN WAS EXELLENT, KNOWLAGEGABLE AND HELPFULL
December 15, 2013
Rated 5.0 out of 5.0 by Y1003CHTX Comfortable Bed, WIFI and friendly staff
Stayed here when my flight was cancelled(twice) due to the weather. Picked the location because it was near the airport and it had a free shuttle. The hotel was very nice. Prior to coming, stayed a hotel that was not so good so I did not get any sleep. Slept like a baby at Holiday Inn Express. The room was clean and the nearby restaurant is good.
December 15, 2013
Rated 5.0 out of 5.0 by CT311 Nice, clean and comfortable!
This was a very enjoyable stay. Camille was wonderful. We requested a room with a bay view and she took care of us. The room was clean, comfortable, newly renovated and everything worked as it should. I've always been a big fan of watching airplanes takeoff and land so it was enjoyable having that view. I didn't mind at all hearing the low sound of the planes engines. We had easy access to the freeway and downtown was just 15 minutes away. The complimentary breakfast was good and the snacks in the lobby were great. I definitely give this hotel 2 thumbs up!
December 13, 2013
Rated 3.0 out of 5.0 by Joe707 Undergoing Rennovations
This hotel is in a decent location, has fairly comfortable accommodations, and has a friendly staff. That being said, it is currently undergoing renovations and this has affected the hotel. My room did not have a functioning heater for either night of my two night stay. This was during cold weather at the beginning of December. The hotel responded by taking some off of the price of my room. I appreciate their responsiveness. I would stay at this location again once they have finished renovations.
December 13, 2013
Rated 3.0 out of 5.0 by hawkeye914 Look elsewhere
cold outside (48F)
heat would not work in room
fan would not turn off when I tried to engage heat
kept blowing cold air
desk clerk didnt seem to care
"push fan button until you see enviro-it will go off eventually"
Breakfast not up to standard of other HI Express I've stayed
December 6, 2013
Rated 5.0 out of 5.0 by Janet2387 Great Experience
We were down there for a Niners game and decided to stay at this hotel. The Staff was very friendly and helpful. The room and overall the hotel was very clean and presentable.
December 5, 2013
Rated 5.0 out of 5.0 by Jusamee Plan on becoming a IHG loyalty member!
Out first experience w/ Holiday Inn Express was in Seattle. We enjoyed our stay so much that when we needed accommodations for San Francisco my first thought was Holiday Inn Express. It was the best choice! The hotel is clean and comfy. They're currently renovating and updating which is all the better. It is conveniently located right near a freeway on/off ramp. Continental breakfast was amazing! A quality HOT meal to start the day. 24-hour coffee station, complimentary cookies at night, a convenient fitness center, nice firm bed, TWO pillows per person, and Bath & Bodyworks complimentary toiletries! We definitely plan on going back!
December 2, 2013
Rated 5.0 out of 5.0 by Pamsmitty Great location and view
Loved the view and close to fwy. We will stay here next year for daughters VB tourney
December 1, 2013
Rated 4.0 out of 5.0 by NMTraveler01 NM Traveler
new renovation and breakfast items help improve one's stay at this location ... it was overdue
location great for business customers who have accounts south of San Franciso
Only action item, couldn't get an answer why my Priority status was acknowledge as Gold when I am Platinum
November 20, 2013
Rated 5.0 out of 5.0 by Matix3 Excellent recently remodeled room!
Newly remodeled room was very comfortable and relaxing. This location provides an upscale feel compared to many hotels in this price range.
November 18, 2013
Rated 5.0 out of 5.0 by santolovesu Great Service and Courteous staff
Great place to stay. Make it a point to stay in this hotel, when in CA. Its a place wherein the staff are courteous. The new makeover is an added bonus.
November 17, 2013
Rated 5.0 out of 5.0 by EmperorDawei1 Love YOU guys BUT
I have stayed at this hotel about 25 times and have enjoyed the room and services provided and the staff especially the manager Mary and assistant Leyla. They are wonderfully gracious hostesses. But since the renovations have given a new and brighter face (well appointed ) The cost is being increased to cover the expense of remodeling which is perfectly logical. But The number of hotels that I have to stay when I am traveling, some 30 days at a time. I have to conserve my out of pocket expenses. If I were going for 1 day or a couple of days it would be great. But The International traveling I do, is just getting out of hand.and getting hit with the going rate just isn't going to cut it.
I have to keep my lodging some times 6 hours in a room, traveling alone, it just isn't worth it to me. For an airport hotel it's .
great. But, I would recommend the hotel especially since the improvements are in process of beautifying the property.
November 15, 2013
Rated 5.0 out of 5.0 by GeckoEtsu Home Away from Home
This particular Holiday Inn is not only aesthetically pleasing as the layout is gorgeous but the staff are incredible! They worked hard to meet all my needs and looked genuinely happy. The location is perfect! Easy access to transportation, great food and morning walks by the waterfront! I felt so comfortable and well looked after, especially with the complimentary water bottles and breakfast! Thanks Holiday Inn! I can't wait to come back!!!
November 15, 2013