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Rated 4.1 out of 5 by 417 reviewers.
Rated 4.0 out of 5.0 by Comfortable Comfortable, parking was limited. Need more parking for guests. AC was weak in our room. January 2, 2014
Rated 4.0 out of 5.0 by Great hotel but... We love this chain of hotels and specifically the one in Burlingame was no exception, but two things marred our stay in December. 1. The lights started malfunctioning at 5 am and turned on inexplicably while we were all sleeping. They came on again at 5:25 and 5:27 before the attendant came and solved the problem. 2. The beds were so soft that we kept rolling into each other and I got a stiff neck the next day. Otherwise, very clean, friendly staff, great breakfast. January 1, 2014
Rated 5.0 out of 5.0 by Great location and value The value for the room and amenities was really good. I had a recently renovated room on the bay side and it met my needs quite well. Comfortable bed, good internet speed, quiet, punctual shuttle to and from SFO, apples (and cookies) and coffee in the lobby...all good. If I were to ask for something it'd be a chair where I could put my feet up without putting them on the coffee table. I missed the breakfast as my flight was really early, but normally an 0500 start time would be great for me as I usually try to catch early flights. December 30, 2013
Rated 5.0 out of 5.0 by Great Staff and great location I visit this Holiday Inn Express once a month for business. I feel very comfortable staying here and the staff is very accommodating. The hotel is newly remodeled with a fantastic view of the bay. For those who do not like staying in downtown San Francisco, this location is perfect. It is an easy drive to San Francisco and San Jose. I highly recommend Holiday inn Express San Francisco Airport South. December 30, 2013
Rated 3.0 out of 5.0 by Noisy fan in room First time having a room on the 3rd floor and being a very light sleeper, was kept awake by what I assumed was roof fans which were noisy all night. Would stay here again but never again on the third floor. Have stayed on the 2nd floor which was a great experience. A quiet renovated room which was very comfortable. December 15, 2013
Rated 5.0 out of 5.0 by Comfortable Bed, WIFI and friendly staff Stayed here when my flight was cancelled(twice) due to the weather. Picked the location because it was near the airport and it had a free shuttle. The hotel was very nice. Prior to coming, stayed a hotel that was not so good so I did not get any sleep. Slept like a baby at Holiday Inn Express. The room was clean and the nearby restaurant is good. December 15, 2013
Rated 5.0 out of 5.0 by Nice, clean and comfortable! This was a very enjoyable stay. Camille was wonderful. We requested a room with a bay view and she took care of us. The room was clean, comfortable, newly renovated and everything worked as it should. I've always been a big fan of watching airplanes takeoff and land so it was enjoyable having that view. I didn't mind at all hearing the low sound of the planes engines. We had easy access to the freeway and downtown was just 15 minutes away. The complimentary breakfast was good and the snacks in the lobby were great. I definitely give this hotel 2 thumbs up! December 13, 2013
Rated 3.0 out of 5.0 by Undergoing Rennovations This hotel is in a decent location, has fairly comfortable accommodations, and has a friendly staff. That being said, it is currently undergoing renovations and this has affected the hotel. My room did not have a functioning heater for either night of my two night stay. This was during cold weather at the beginning of December. The hotel responded by taking some off of the price of my room. I appreciate their responsiveness. I would stay at this location again once they have finished renovations. December 13, 2013
Rated 3.0 out of 5.0 by Look elsewhere Thanksgiving visit cold outside (48F) heat would not work in room fan would not turn off when I tried to engage heat kept blowing cold air desk clerk didnt seem to care "push fan button until you see enviro-it will go off eventually" Breakfast not up to standard of other HI Express I've stayed December 6, 2013
Rated 5.0 out of 5.0 by Great Experience We were down there for a Niners game and decided to stay at this hotel. The Staff was very friendly and helpful. The room and overall the hotel was very clean and presentable. December 5, 2013
Rated 5.0 out of 5.0 by Plan on becoming a IHG loyalty member! Out first experience w/ Holiday Inn Express was in Seattle. We enjoyed our stay so much that when we needed accommodations for San Francisco my first thought was Holiday Inn Express. It was the best choice! The hotel is clean and comfy. They're currently renovating and updating which is all the better. It is conveniently located right near a freeway on/off ramp. Continental breakfast was amazing! A quality HOT meal to start the day. 24-hour coffee station, complimentary cookies at night, a convenient fitness center, nice firm bed, TWO pillows per person, and Bath & Bodyworks complimentary toiletries! We definitely plan on going back! December 2, 2013
Rated 5.0 out of 5.0 by Great location and view Loved the view and close to fwy. We will stay here next year for daughters VB tourney December 1, 2013
Rated 4.0 out of 5.0 by NM Traveler new renovation and breakfast items help improve one's stay at this location ... it was overdue location great for business customers who have accounts south of San Franciso Only action item, couldn't get an answer why my Priority status was acknowledge as Gold when I am Platinum November 20, 2013
Rated 5.0 out of 5.0 by Excellent recently remodeled room! Newly remodeled room was very comfortable and relaxing. This location provides an upscale feel compared to many hotels in this price range. November 18, 2013
Rated 5.0 out of 5.0 by Great Service and Courteous staff Great place to stay. Make it a point to stay in this hotel, when in CA. Its a place wherein the staff are courteous. The new makeover is an added bonus. November 17, 2013
Rated 5.0 out of 5.0 by Love YOU guys BUT I have stayed at this hotel about 25 times and have enjoyed the room and services provided and the staff especially the manager Mary and assistant Leyla. They are wonderfully gracious hostesses. But since the renovations have given a new and brighter face (well appointed ) The cost is being increased to cover the expense of remodeling which is perfectly logical. But The number of hotels that I have to stay when I am traveling, some 30 days at a time. I have to conserve my out of pocket expenses. If I were going for 1 day or a couple of days it would be great. But The International traveling I do, is just getting out of hand.and getting hit with the going rate just isn't going to cut it. I have to keep my lodging some times 6 hours in a room, traveling alone, it just isn't worth it to me. For an airport hotel it's . great. But, I would recommend the hotel especially since the improvements are in process of beautifying the property. November 15, 2013
Rated 5.0 out of 5.0 by Home Away from Home This particular Holiday Inn is not only aesthetically pleasing as the layout is gorgeous but the staff are incredible! They worked hard to meet all my needs and looked genuinely happy. The location is perfect! Easy access to transportation, great food and morning walks by the waterfront! I felt so comfortable and well looked after, especially with the complimentary water bottles and breakfast! Thanks Holiday Inn! I can't wait to come back!!! November 15, 2013
Rated 5.0 out of 5.0 by Great overall experience Had the opportunity to stay in one of the newly renovated rooms , wow exceeded my expectations . The staff were excellent as usual . Variety and freshness of Breakfast was excellent . Overall November 11, 2013
Rated 5.0 out of 5.0 by New look The new rooms look great! Karla and Michelle at check in were very welcoming and friendly November 11, 2013
Rated 4.0 out of 5.0 by San Fran Sara .and her colleagues were very professional and helpful. The hotel is still under some renovation. but all the staff (maids breakfast and front desk made for a welcome and pleasant experience November 5, 2013
Rated 1.0 out of 5.0 by Issues Staying at this Location Normally I find Holiday Inn Express as a great place to stay and am a Platinum member. This one is different and may be due to the fact that it is an Independent and not part of the Franchise. So they have the name but not the quality. My first stay had someone already in mu room when I tried to enter it. I went back to the desk and they said that was inmpossible but there was the person. My second stay resulted in a unforgivable issue. I made a Wake Up and made sure that my room number was taken down correctly but I never got the call. Whe I called in the morning and ask why, i was told that I didnt have a request. There are very few things we really count on in a hotel and not having to worry about a wake-up call is at the top of the list November 3, 2013
Rated 5.0 out of 5.0 by Great Staff! I stay here several times a month. The front desk staff is awesome and they know me by name. I stayed in the newly renovated rooms this last trip and they are lovely! November 2, 2013
Rated 5.0 out of 5.0 by Great room and wonderful service! I was upgraded to a suite and was pleasantly surprised and happy. My room was large, comfortable, relaxing and the bed was heavenly. Customer service was great, at check in to check out. I used the shuttle and so convenient to rental car return and in the morning to the airport. I will be back! October 31, 2013
Rated 4.0 out of 5.0 by Great and helpful staff, front desk and maids The hotel is on the waterfront but there are storage containers on the first floor blocking the view of the water. October 31, 2013
Rated 4.0 out of 5.0 by after hour service The frontdesk staff was VERY friendly in terms of helping me with hot water for the instant noodles after mid night since I was still adjusting the time zone difference! GREAT service! October 30, 2013
Rated 5.0 out of 5.0 by Our "go to" place when traveling SFO This was probably our 8th or 10th time at this property. We do the park and fly package when traveling out of SFO, and it works well every time. The staff, room and breakfast are always excellent. Reliably good value, thus our repeat stays. Everyone, from the front desk staff to the shuttle drivers seem upbeat, welcoming, and the breakfast choices are great - substantial, fresh, with fruit, yogurt, eggs, rolls, etc., it just does not get better - a little crowded, but you can understand why. We'll be back! October 28, 2013
Rated 3.0 out of 5.0 by city trip San Francisco Hotel was okay for a city trip. Breakfast was a bit limited for us Eureopean people. Nice that there was a big (free) parking lot and free wifi . October 26, 2013
Rated 5.0 out of 5.0 by Unbelievable Our stay was incredible. Since the begging. The lady that book our reservation by phone was amazing, our check in was super, check out super, house keeping was super. In few words all the employees were amazing. Thanks so much!!!!!!! !! October 23, 2013
Rated 5.0 out of 5.0 by Great pre departure rest and laundry facility. Stayed night before early morning flight home. Desk clerk was very helpful with boarding pass issue. Early 5 a.m. breakfast hit the spot and laundry facility enabled us to pack clean clothes. Love HIE travel/park convenience. Our car was parked at another HIE during our 2 week vacation. Their shuttle service was great. October 23, 2013
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