Rated 3.7 out of 5 by 167
Rated 5.0 out of 5.0 by MichaelJF2013 Rooms updated and comfortable
This property is in the process of a major redecoration. Room have been nicely redone. Lobby and restaurants are still in process. The staff is always friendly and accommodating. It is my place of choice when in San Mateo for business.
May 25, 2014
Rated 4.0 out of 5.0 by Superstar JL Recognizing long time customer
I just wanted to take a moment and recognize the exceptional service provided at my most recent stay the evening of 4-26-14. I stay at Crowne Plaza Foster City CA frequently. The staff is usually polite in general. However, on this occasion I was very appreciative that the check-in agent (Rich) a 30-ish African American male noticed me in line. By the time I got to the counter I barely had to say a word. He knew my name -- he knew my room preference, location, floor and that I don't like adjoining rooms. The fact that I was tired made this experience quick and to the point. I just want to commend "Rich" and thank C.P. for recognizing me.
Keep up the good work and please allow Rich to be a model for the type of employee you hire now and in the future.
May 1, 2014
Rated 5.0 out of 5.0 by RdWarrior100 Great location, comfort, experience
I stayed a night at the Foster City Crowne Plaza and was extremely happy with my stay there. The hotel looked really good from the outside. The common areas were classy, clean and bright. The hotel foyer was very inviting. The service was great. The food in the hotel restaurant was great. I had a fantastic Jalapeno burger and garlic fries which I loved. The restaurant staff didn't do the usual greeting and seating. I was left to wonder whether to seat myself or not, but after I sat myself down, I got good and quick service. The rest of the hotel experience was great. The room quality, view and bathroom etc were great. Overall this is a great place to stay and the price was good. I'd recommend it for anyone visitng Foster City.
April 27, 2014
Rated 5.0 out of 5.0 by selim20 Daniel the manager
Was greeted by Daniel the manager Saturday night. He treated me like a member of his own family. He made my stay at the hotel a very positive experience. He was friendly and informative and answered all my questions. Get this guy a cape! he is a superhero for crown plaza
April 24, 2014
Rated 3.0 out of 5.0 by JCTbone Bring earplugs
Nice property. Clean rooms and recently renovated. Nice service. But loud. And not the construction. The was a party with loud music that permeated the whole property. The aggregation continued with lukewarm water for the really early shower. Hope It will be better when construction is done.
February 28, 2014
Rated 4.0 out of 5.0 by Cindy66cindy Great hotel the club has no seating
The hotel is great but if you're interested in going to the club you better get there and hour early most of the tables are reserved for parties there are only a few tables left for patrons that have not reserved a party. We love the club but when you get there when it opens and there are no tables available there is something wrong.
February 12, 2014
Rated 4.0 out of 5.0 by Ashton22 Highly Accommodative
The room I was originally given was far from the gym with a faulty TV remote. Being rushed in the morning, I packed my stuff and went to the front desk. Seeing I was in a rush the person at the front desk said she would accommodate my request and to simply leave my bags and head to work. When I returned? Got the room I wanted with bags already there. It's great when people make things easy...thank you!
February 10, 2014
Rated 4.0 out of 5.0 by ella16 comfortable bed..
Overall.service ,location, food and comfort very good to excellent.
February 5, 2014
Rated 4.0 out of 5.0 by LindaB79 Good Location and Very comfortable
We had a great experience. Located near various shops and food. (Walking distance)
Rooms are clean and comfortable. Staff friendly and helpful.
My main complaint was the food was too expensive.
Sunday Champagne brunch $29.00. Breakfast Buffet was $16.00
We wanted to go to the bar to watch the football game, cover charge was $10 which included only a beverage. For that price it should of included appetizers.
January 22, 2014
Rated 5.0 out of 5.0 by LH11 Overall Pleased
Came here for an overnight getaway for my husbands birthday. The rooms was very nice. We went to the Bistro and danced. Was pleased with the array of people and ages of those who were there. (we are 40) Enjoyed coming back to the room and comfort. Had the buffet the next morning and it was awesome! But I just wish we would have gotten our moneys worth =/. Overall I as very pleased with the whole stay and will definitely do it again.
January 8, 2014
Rated 5.0 out of 5.0 by Golden44 Great updated room
This rooom has been updated since our stay last year. We stayed for the New Year's gala which included a dinner and next day buffett.
January 5, 2014
Rated 5.0 out of 5.0 by Miabella Friendly staff. Comfy bed
Was really impressed with everything. Exceeded our expectations. Would definitely stay at crown plaza foster city again.
January 4, 2014
Rated 3.0 out of 5.0 by chris1959 rude staff member
A member of your staff was really rude when i was checking out.
She does not have a customer service attitude.
January 3, 2014
Rated 2.0 out of 5.0 by George571 Fair Service
There are a lot of options in this area as far as hotel and honestly I would not recommend this one. Was never greeted once arriving to hotel and saw very few staff members. The staff was ok, but have receive much warmer service at other hotels. Had to ask for robs in a hotel that offers a pool and hot tube. Limited free internet service which found to be frustrating. Limited information for the surrounding area. Found lots on San Francisco but not staying there.
Overall a far hotel but sadly I would not recommend this hotel unless a necessity.
January 3, 2014
Rated 4.0 out of 5.0 by Bajad Quiet, clean room and great service
The only item that I would mark this hotel down for is security. There really is none. Anyone can walk in to any part of the hotel and most corridors are accessible to the outside and do not even require walking through the lobby. Otherwise it was great, clean, comfortable and a really nice staff.
December 22, 2013
Rated 5.0 out of 5.0 by RudyC Great Service and Staff
Very enjoyable experience, fantastic staff...my place to stay whenever I'm in Foster City/San Mateo.
December 16, 2013
Rated 5.0 out of 5.0 by Barbeegirl47 Great property
Stayed Friday thru Sunday. From Jeannie at the front desk checking us in to our checkout everyone was very friendly, knowledgeable, and efficient. The room was spotless...and I am VERY picky! We ate the breakfast buffet and there was a great selection including lox and bagels and staff making made to order omelets. Location is great. Lots of shopping and restaurants within walking distance. Close to SFO but away from SFO noise. Highly reccommend! We will stay here again!
December 9, 2013
Rated 3.0 out of 5.0 by Jacob51 Window curtain does not block sunlight
This is my worst experience in term of window curtain. A good hotel room should have a good light blocking window curtain, so the you can not tell whether it is day or night.
I am sensitive to light. I did not get any good sleep because I was wake up early by the sunlight, even if the curtain covered the entire window. A light blocking layer is needed.
December 8, 2013
Rated 5.0 out of 5.0 by Gb60 Great customer service
I was at the crowne plaza for my brother's birthday bash. The front desk helped me not only on getting items to my room, but they made sure everything was comfortable in our room. All questions about eating, shopping, and site seeing we're excellent!
Pleasant personalities, great smiles so you never felt you could not approach anyone with any concerns.
I will be back again.
December 6, 2013
Rated 3.0 out of 5.0 by steve95129 Good value
We have been staying at Crowne Plaza for our annual church retreat for few years now. The hotel has been updated in the recent years and our experience staying there has been good in general. The staff was courteous and the room was clean with generous space. I asked for a room at a higher floor facing the court yard in order to get some quality rest in the night.
Unfortunately this year there were some construction activities in the neighboring rooms. The carpet in the corridor was dirty and did not appear to be cleaned daily. Although the windows are double paned but the music from the bar could be heard until 12AM. Next time I will probably try a different room facing the street.
December 4, 2013
Rated 4.0 out of 5.0 by Pears61 Comfortable clean room
Everything was as expected. Two little niggles however, the room was very stuffy and we couldn't get the AC to work correctly. I only had bran flakes for breakfast with a glass of orange and was charged for a continental breakfast. I did bring it to the waiters attention but was told it was correct. With that in mind we walked to a local diner the next morning. It wouldn't put me off staying again as the hotel was extremely clean, comfortable and and convenient.
December 3, 2013
Rated 5.0 out of 5.0 by JCTbone Great Place
It is a fantastic location if you happen to need the middle of Foster City! The hotel is undergoing renovation but they are making quite an improvement, too.
The bar scene is "happening' for a hotel bar.
It was also fun to leave the hotel one morning with it all decorated for Thanksgiving and return with Christmas all set up!
And they have a good, convenient courtesy shuttle from SFO...awesome.
December 3, 2013
Rated 1.0 out of 5.0 by TechTeacher Don't watch Football at the Sports Bar!
My general stay was fine except for the parking was a hassle. Had to park at the businesses across the street. The next day was NFL Sunday and had a few hours before catching a flight. They tough-ted the fact they will show every game. They did but on a TV that had no seating and had to watch at a very bad angle. When I asked to have the game move to another of the 15 TVs I was rudely brushed off by the manager. Then the game was delayed due to weather so when the second games came on Management turned off the game at half so they can show the same game on at least 10 TVs and couldn't spare the little TV I was watching. The sports bar management has soured my view of this hotel and will never go there again on business!
November 21, 2013
Rated 3.0 out of 5.0 Noise Control
Your staff excellent, room gorgeous and emmaculate! Noise in the hallways really bad. My husband and I got little sleep.
November 7, 2013
Rated 4.0 out of 5.0 by rhill6 Good location. excellent service. tired rooms
This crowne plaza was in a good location for a quick weekend in the Bay area. The lobby was nice with a charming koi pond. We did not use the pool - but it looked well maintained. The service was excellent and they recognized my IHG status level. :-)
The Saturday brunch in the main lobby was EXCELLENT and provided with room due to status. Sunday's brunch looked even better but alas we had another commitment. Monday's executive level breakfast area and food choices were a disappointment- but the service was very good. The room had a few issues: the plugs for the sink and tub were non-functioning. We didn't tell the front desk- but my husband climbed under the sink and fixed it. I do always LOVE the spa for your feet that is at all crowne plazas.
All in all- we will probably strongly consider it in the future.
October 25, 2013
Rated 5.0 out of 5.0 by dplsys Favorite Hotel in SF Area
Convenient Location, close to businesses, shopping, activities. It has an Awesome Sports Bar which is frequented by both travelers and locals.
October 9, 2013
Rated 5.0 out of 5.0 by Berliner Crown Plaza San Mateo
was a good stay and a good alternative to SF and easy to drive to SF
October 9, 2013
Rated 2.0 out of 5.0 by youaskedme not too good
way overpriced. tired rooms. water stains/damage in bathroom. holes in walls. hotel needs remodeling. slow internet.
October 6, 2013
Rated 5.0 out of 5.0 by Carlo344 Great Front Desk Staff Attitude
I was very impressed with all of your front desk staff. They had a great/friendly attitude and helped me feel comfortable. I had numerous questions about finding different places, restaurants, places to walk - and they were very helpful with all of them. It was this group that helped make my stay a pleasant and comfortable one.
October 5, 2013
Rated 4.0 out of 5.0 by Nicole06 Good overall experience
My overall experience was a good one except the Clubhouse Bistro. My room was very clean and comfortable. The lobby was beautiful (especially the waterfall and Koi pond.) The maid service was friendly and helpful, but where things took a downward turn was dinner and drinks. The staff of Clubhouse bistro seemed overworked and overwhelmed. A few of them seemed annoyed and one was even rude. The bar was very understaffed and I can easily see how tempers can get short. I was there for a conference so I really didn't have time to go elsewhere for meals. I think if they were staffed better the overall experience would've been much better. The breakfast buffet was amazing and the service was fantastic! We all loved the omelet station. I wish that restaurant had been open for dinner. I would've liked to see the bar in the lobby open as well. It had a much nicer atmosphere. It also made me very nervous that I was unable to locate the stairs at any point in my stay.
October 2, 2013