Rated 4.3 out of 5 by 67
Rated 3.0 out of 5.0 by Delta123 NO hot water !
Stayed for 2 nights. The breakfast was a bonus. The staff was friendly. However, we woke up on the second morning of our stay to find that there was no hot water. When the front desk was contacted, we were told that the hotel had been over sold and that they had a few sports teams staying in the hotel. They said that the maintenance personnel had been contacted and was attempting to increase the boiler pressure (?) and that we should wait for a little while. We went and had breakfast and returned only to find that nothing had changed. Upon check out, when I voiced my concerns, I was offered an apology but was told nothing could be done about it and that they could not offer me a reduction in the rate that I had paid. For this reason, I would not recommend this hotel.
December 3, 2013
Rated 5.0 out of 5.0 by Anonymous22445 Great Hotel
We stayed for two nights from Vancouver, B.C. We had a great experience. The staff was very friendly and helpful. The pool and hot tub were a great relaxation after a long day. We paid a great rate for a king suite with a jetted tub. Overall an awesome experience and would definitely stay again next time we stay in Burlington!
November 20, 2013
Rated 4.0 out of 5.0 by bear55 CeeCee
Your evening front desk person (CeeCee) was absolutely wonderful! Give her a raise!! She should own the place!!
She was so nice, helped us with every question we had, great directions to get to places. helped us with cabs.
Only thing wrong, you are on the wrong side of the highway, hard to find, 1 vehicle in our party was lost for 1 hour!. in the dark!
Google directions make it look like the road runs directly across or under the 1-5 to Cascade Mall.
November 15, 2013
Rated 5.0 out of 5.0 by Traveller2013a Excellent Visit
Firstly a thank you to CeCe for making us feel welcome and ensuring we had everything we needed.
The suite was fine, a bit overfull with furniture, I didnt need 3 different tables...
The room was super quiet even with the air con on and given we were not far from the freeway.
The breakfast was a bit of a zoo, too many people, too small an area where the food was. Supply was a bit random, never having everything available at the same time..
November 13, 2013
Rated 5.0 out of 5.0 by jenkev Overnight in Burlington
My husband and I stayed 1 night at the Holiday Inn Express Burlington, and it was a very pleasant experience. The woman who checked us in was friendly and helpful. The room was clean. The bed was comfortable. What more can anyone ask for?
October 30, 2013
Rated 5.0 out of 5.0 by Bill1968a Shopping Trip From Canada
We have stayed here before and find the hotel to be in a great location, close to everything and yet very quiet.
Lobby is bright and clean and the staff welcomes you, and check-in is very fast and the rooms are all ways ready on time.
Beds are comfortable as are the pillows. Rooms smell clean and the bathrooms are well stocked with fine products and towels that actually dry your skin.
Pool area is clean and the hot tub has separate controls for both water jets and air jets and lots of towels.
Breakfast had a large selection and the staff constantly cleaned and checked that trays where full. Oh coffee is available all day.
We will stay here again definitely!
The cinnamon rolls in the morning are the best.
October 29, 2013
Rated 4.0 out of 5.0 by RYJM Nice, clean, comfortable and convenient place to stay.
We found the staff to be friendly and courteous. The room was clean and the beds comfortable. The breakfast was very well presented and of good quality with the exception of the automatic pancake maker. A very minor point but the pancakes although they tasted pretty good we're quite tough and chewy, not recommended as a choice. The lady preparing breakfasts was very pleasant and did a good job with the bacon, eggs and sausage.
Overall we recommend it and will return for another stay.
October 26, 2013
Rated 5.0 out of 5.0 by Ken777 Excellent location
Easy access off of I-5. Even though the location is right beside the interstate it was very quiet and easy to get a good nights sleep.
October 22, 2013