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Rated 3.6 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by Fantastic staff & room! Family get-together went smoothly. Helpful staff. Nice spacious suites & regular rooms. Clean & comfortable. January 1, 2014
Rated 5.0 out of 5.0 by Great Stay! Great stay, great staff members! would highly recommend this property if traveling in the Burlington Iowa area! Very clean and cozy rooms, had a great night's sleep! wonderful breakfast. December 13, 2013
Rated 5.0 out of 5.0 by nice rooms clean rooms, nice beds, very quite place to stay, staff very friendly, good breakfast, over all a very good place to stay December 12, 2013
Rated 5.0 out of 5.0 by Clean - Well Maintained - Friendly Staff Great condition, clean rooms and common areas, friendly knowledgeable staff December 8, 2013
Rated 5.0 out of 5.0 by Over all great stay Comfortable bed, great in room jaccuzzi, nice hot water for the jaccuzzi and the shower, clean rooms and facility. Pretty quiet while there, which was nice! December 5, 2013
Rated 4.0 out of 5.0 by Room okay but great bed The room was okay...we were there one night. We chose this hotel because it was on our route and included free breakfast. There was no acknowledgement of our Priority Club membership at check in and no special parking area. The room was clean and the bed was very comfortable. The bath tub floor was really high and when you showered, you almost reached the ceiling....also had high countertops which looked like they were placed over top of the existing counters. So this appeared to be an older hotel that had been remodelled. It wasn't as nice as some of the Holiday Inns where we stayed on this trip, but was clean and comfortable. Breakfast could be improved with a new egg dish. November 15, 2013
Rated 3.0 out of 5.0 by Uncomfortable bed and heater malfunction Not the greatest experience. Staff very friendly and hotel was clean. Bed very hard and heater did not work properly. November 1, 2013
Rated 5.0 out of 5.0 by Great place for a nights rest! Stayed here about 8 years ago and had a great stay! Still an excellent place and would recommend it to all!! November 1, 2013
Rated 2.0 out of 5.0 by BEGINNING TO BE RUN DOWN Hotel is beginning to look worn and carpets are beginning to be worn. The couches in the suites are very uncomfortable to sit on and are tacky and stained. The smoking area for smokers is right outside of the lobby entrance door so when you enter and exit, you get bombarded with the smell of cigarette smoke. I am considering staying elsewhere when I come to Burlington. Really disappointed. October 28, 2013
Rated 4.0 out of 5.0 by Comfy beds The front desk staff were very helpful & pleasant. They even found us a non-smoking room when we had booked a smoking room due to availability. Rooms staff did a great job & checked with us daily to see if we needed service. Hot Tub needs service but was tolerable for old achy joints. October 28, 2013
Rated 4.0 out of 5.0 by Great Location Great location and very nice hotel- breakfast needs more selection-pool area dark-the rooms shake for some reason-lamps vibrate???? Usually get a drink and a snack being a priority member but just got bottle of water. October 23, 2013
Rated 4.0 out of 5.0 by CJ My stay at Burlington was very enjoyable due to the fact that the service and comfort that I received at your hotel. The people and employees were very helpful, cordial and friendly. I would recommend this hotel to all my friends and co-workers if they ever travel to burlington. Thank You all for everything. September 20, 2013
Rated 3.0 out of 5.0 by Room had some issues, but still decent property overall I was in one of the suites with the jacuzzi tub. The room overall was fine and things like the hotel noise level were fine too. Breakfast was the typical HIX offerings, though the pancake machine was broken at the time we were there. The staff was courteous and let us store our luggage behind the counter for the day since we were too early for check-in and had a full day planned. My big problems were the "fit and finish" of the room. The light fixture above the tub was hanging out of the ceiling, dangling by the wires. The hot water in the sink didn't work. The bathroom vent fan made a horrible racket. I knew the hotel was full so I didn't bother asking for a different room. At checkout, my bill reflected a significantly higher rate than my reservation shows, so I'll be waiting to see what rate I actually get charged. I commented on this and was given a different sheet that shows the reservation rate, but still has the higher final number. Overall, the hotel is a pretty decent property but the room could use some maintenance. I certainly don't remember having any problems the last time I stayed here. September 4, 2013
Rated 5.0 out of 5.0 by This is where I will stay from now on.... Checkin staff was EXCELLENT. The man who checked us in was very nice and helpful. Checkout staff was "ok". Nothing exactly wrong with the front desk in the morning but she surely wasn't overly pleasant either. The room was clean and modern. The price was average. I will definitely stay at this hotel when I visit Burlington again. Compared to the others in the area, this one is by far the best. August 28, 2013
Rated 1.0 out of 5.0 by Hotel Smoke free room on smoking floor - horrible smell No personality check-in Late breakfast @ 7:00 A.M. - could not use. NEVER again August 25, 2013
Rated 4.0 out of 5.0 by Noisy on Weekends I have stayed at this Holiday Inn Express many, many times as I have visited friends and relatives in the Burlington area. Some of the hotel staff and I have exchanged greetings as we see each other in the hallways and at breakfast. Here is what I have learned about staying here: If there is a soccer tournament, or baseball tournament at the "REC-PLEX", you may want to stay at a different hotel in another area. Also, it seems that weekends and holidays you will find a more rowdy group. My last stay was no exception, we were in town for a wedding and stayed two nights, Saturday and Sunday. At 1:30 in the morning people were still coming down the halls, talking loudly and yelling goodnight to each other. August 22, 2013
Rated 1.0 out of 5.0 by Not a good choice Check in was suppose to be at 3:00 and our group was to be at an event at 5:00. Could not get into rooms until 4:35. Poor front desk customer service given the circumstances. Once we got into the rooms the rooms had a bad odor, It was suppose to be smoke free and it smelled of smoke. We were in a King suite.. not enough towels and no bedding for the sleep-a-bed. Breakfast was below average. Will not stay again and will not recommend. August 12, 2013
Rated 1.0 out of 5.0 by Will never stay again I would not recommend this hotel to anyone!! Check-in took 15 minutes because there was nobody at the desk. When the person did come down to greet me, she was not friendly at all. The room was cold despite my attempts to change the thermostat, and there was a strange odor in the room. Will never stay at this location again. August 5, 2013
Rated 1.0 out of 5.0 by Unempowered/rude Front Desk staff - unhonored reservation price Upon check-in I was presented with a form to sign with an incorrect rate. When shown the confirmed reservation cost, the front desk staff was uninterested in honoring the rate and said that any change would require a manager to approve who would not be available until 8AM the next morning. A 7AM departure inhibited any further discussion. The front desk attendant was unempowered to make any changes and uninterested in doing so. July 30, 2013
Rated 2.0 out of 5.0 by Not what it used to be We have stayed at this Holiday Inn Express for some years as we have family in Burlington. The property has gone down hill and we found that the staff members weren't up to the former managements standards. As an example, the cleaning people park in the spaces closest to the front door and hang out by their cars smoking. Everyone whether you want to or not get to share their smoke break as you approach the doors. We also felt as though we were a bother to the front desk staff. We will choose somewhere else next time. July 29, 2013
Rated 4.0 out of 5.0 by Wrong Holiday Inn with prior review. My restaurant problems with locked doors were @ the Coralville Holiday Inn, not the Burlington location. Sorry. Too many days on the road. July 29, 2013
Rated 4.0 out of 5.0 by Free breakfast not possible. I had a $10.00 coupon for being a platinum member, but the restaurant doors were locked around 7 o'clock. Did not get to use the coupon or eat breakfast. There is a chance they forgot to unlock the doors from the hotel section because there was a parking lot entrance also. Heard the chef overslept, but all involved should have been more organized like unlocking the door. July 29, 2013
Rated 5.0 out of 5.0 by Quiet and great service Visiting my family and had a great stay over the 4th of July. Everyone was great and will stay here again. July 22, 2013
Rated 3.0 out of 5.0 Great Customer Service From the time I checked in to when I was leaving the staff was very helpful and friendly. The breakfast was mediocre as the sausage felt like rubber and the eggs tasted like nothing. They did have an automatic pancake machine which produced 2 pancakes in less than 2 minutes (I thought it was pretty neat). June 16, 2013
Rated 5.0 out of 5.0 by Great Place We arrived by bicycle and our bikes were welcome in our room. Rain prevented us from leaving after the first night, staff made it work so we could stay in the same room. Pool and spa were great. Hotel was full and sounded like it was almost every weekend. Nice places are popular. May 31, 2013
Rated 5.0 out of 5.0 by Excellent stay Great overall experience. Excellent hotel, helpful staff, very nice stay. May 26, 2013
Rated 4.0 out of 5.0 by Nice Hotel Clean rooms, good price, nice breakfast, great front desk staff, good location May 24, 2013
Rated 1.0 out of 5.0 by Dirty Rooms The cleaning person clearly did not clean the room that I was given. There was used birth control devices in the bathroom upon entering the room. They granted us another room, but the staff was not the least bit apologetic. They were not particularly concerned about what we discovered. I would not stay here until they get their act together. May 14, 2013
Rated 1.0 out of 5.0 by Wrong room and no water pressure I booked a king suite and was given a room with 2 queens. There was no apology from the staff. Just "They overbooked us so I gave you 2 queens rather than a king. They do that to us all the time. I don't know why. There is no water pressure. I had a co worker in another room who experienced the same thing. The shower gives that shrill noise due to no water pressure. You literally have to hold the lever up while you are showering or it goes back to bath water. February 19, 2013
Rated 5.0 out of 5.0 by Service makes the difference This is a good property, in a nice location, and continues to be well maintained. There are other hotels in the area that are comparable. What sets this hotel above the competition is its staff. In particular, front manager Will stands out as a superb representative for Holiday Inn Express. He is welcoming, friendly, accommodating, and just downright helpful. Because of him, we'll be back! February 15, 2013
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