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Rated 4.1 out of 5 by 57 reviewers.
Rated 5.0 out of 5.0 by Customer Service I continue to stay at this property because of the continual quality customer service. I have always had a pleasant experience while checking in on the night shift. The young lady who checked me in at approximately 1200 midnight was most professional and extremely pleasant. The hotel experienced water issues requiring shutting off the water. Though this was a slight inconvenience, the hotel manager "Joe" was most appologetic and willing to accomidate me anyway possible. Also, Joe and Misty were extremely thankful for my military and Chaplain Corps service. The breakfast bar area continues to also be the positive trademark for the hotel. Again, this is a nice hotel with a most incredible staff. Very Respectfully, February 23, 2014
Rated 2.0 out of 5.0 by Poor front desk service The desk clerk wasn't very professional. The desk clerk didn't reconnize I was a priority club member. Very rude. January 14, 2014
Rated 5.0 out of 5.0 by Awesome staff and nice room I recently stayed at the Holiday Inn Express in Burlington. The staff was awesome and very friendly. The decor in the guest room was really nice and comfortable. I highly recommend this hotel and will definitely visit again when I am passing through. December 31, 2013
Rated 5.0 out of 5.0 by Great Stay Service worker at the desk was exceptional! She was very professional, knowledgeable and I enjoyed getting information about the area. December 19, 2013
Rated 5.0 out of 5.0 by Great Experience When Visiting Family in Burlington First stay and really enjoyed the accomodations. very clea. December 13, 2013
Rated 4.0 out of 5.0 by Poor communication We stayed at this hotel on the way to see family. We requested a late check out that morning and was granted until 2pm so our son could nap. After that point housekeeping stopped by 3 times and the front desk called the room twice despite the do not disturb sign on the door and front desk knowing about the situation. We later asked what was up and were told it was protocol to call when house keeping tells them someone is in the room past checkout. This makes no sense to me if they knew we were checking us at 2.the room was great, a bit smaller but it was an overall good experience. December 6, 2013
Rated 5.0 out of 5.0 by Elon Homecoming Had a great experience, staff was very polite and efficient. Loved getting the cup with some Elon information inside the room. November 14, 2013
Rated 5.0 out of 5.0 by Homecoming 2013 Tough week-end as many adults & children on premises for Elon homecoming. Never the less the facility was adequately staffed, rooms were cleaned promptly, halls were quiet after hours and the breakfast was great for a Continental. Good Job !! November 13, 2013
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