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Rated 4.1 out of 5 by 91 reviewers.
Rated 5.0 out of 5.0 by Great Experience When Visiting Family in Burlington First stay and really enjoyed the accomodations. very clea. December 13, 2013
Rated 4.0 out of 5.0 by Poor communication We stayed at this hotel on the way to see family. We requested a late check out that morning and was granted until 2pm so our son could nap. After that point housekeeping stopped by 3 times and the front desk called the room twice despite the do not disturb sign on the door and front desk knowing about the situation. We later asked what was up and were told it was protocol to call when house keeping tells them someone is in the room past checkout. This makes no sense to me if they knew we were checking us at 2.the room was great, a bit smaller but it was an overall good experience. December 6, 2013
Rated 5.0 out of 5.0 by Elon Homecoming Had a great experience, staff was very polite and efficient. Loved getting the cup with some Elon information inside the room. November 14, 2013
Rated 5.0 out of 5.0 by Homecoming 2013 Tough week-end as many adults & children on premises for Elon homecoming. Never the less the facility was adequately staffed, rooms were cleaned promptly, halls were quiet after hours and the breakfast was great for a Continental. Good Job !! November 13, 2013
Rated 4.0 out of 5.0 by Great location and comfortable bed We were in town for a wedding. This was an excellent location because it was very close to the highway as well as close to shopping, restaurants, and even a movie theater. November 6, 2013
Rated 5.0 out of 5.0 by Great experience! Helpful staff, very friendly and thoughtful. I came in late due to being on a road trip and I felt safe being a woman in my own. Thank you! October 7, 2013
Rated 5.0 out of 5.0 by ALL GOOD We were delighted to stay at the Holiday Inn Express, Burlington. We were on the way to Rome, GA from Kitty Hawk, NC and weren't sure where we'd stay for the night. We found the Holiday Inn Express to be the perfect location. Overall experience was excellent. We didn't partake of the breakfast but it looked good. We did have some coffee for the road and it was fresh and hot. Thank you for such great service. September 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed, great service, and able to relax i stay frequently at this location and the staff are always friendly, the rooms are always clean, and the halls are quiet. it's a great plays to relax and feel at home September 13, 2013
Rated 5.0 out of 5.0 by Straightforward & Relaxing Staff were straightforward and didn't waste your time being overly courteous, but were very professional and handled any matters very quickly and efficiently. This would be great for business (as I was on), or a family. Rooms are comfortable, and had excellent amenities such as mini fridge, morning papers, FREE Wi-Fi, and FREE breakfast, not just a bagel either, but hot food as well. Overall, it's a simply clean, comfortable, quiet hotel! Highly recommend! David P. Western NC September 9, 2013
Rated 1.0 out of 5.0 by Fuller Reunion Staff there was wonderful, very eager to assist. Breakfast help was a little overwelmed. Said she was the only one and food was not being replenished in a timely manner. September 7, 2013
Rated 5.0 out of 5.0 by Great experience overall We have stayed at this property 5-6 times since our children began attending Elon University last year and it our #1 choice in the area. The staff is excellent, the rooms are very clean and comfortable and the breakfast is very good. The little touch of giving out bottles of water at the front desk is nice. I would highly recommend this hotel to anyore staying in the Burlington / Elon area. September 1, 2013
Rated 5.0 out of 5.0 by Excellent as always........ I stay here a few times a year when dropping off and picking up my daughter from Elon University and I am always very happy with the accommedations. The rooms are clean and comfortable, and the breakfast options are plentiful. Good wifi, good TV channel options etc, etc, etc. There is no reason to stay anyplace else.....!! August 30, 2013
Rated 5.0 out of 5.0 by Recommend every Time. Great location, clean rooms and friendly staff. If its passing through town or stopping at Elon, HI Express Burlington is a place that works every time. August 29, 2013
Rated 3.0 out of 5.0 by Acceptable for quick visit Rooms were clean and beds were comfortable. Our room was next to the elevator and we found it quite noisy. Lower your expectations for the breakfast. Stick with cereal, toast and yogurt. Eggs, YUCK! We would definitely stay again. August 27, 2013
Rated 5.0 out of 5.0 by Excellent experience I was in town to help my son move into his college dorm at Elon. He had a a sudden onset of appendicitis and the staff was most helpful in directing me to the hospital, extend my stay day-to-day and once my son was released from the hospital after surgery, they were very accommodating and giving. The kitchen staff was particularly helpful. August 21, 2013
Rated 5.0 out of 5.0 by Friday Night Last Minute Stay Staff was very helpful and accommodating. It is right next to one of the chain steakhouses so very convenient for a limited service property! August 20, 2013
Rated 2.0 out of 5.0 by Poor service and mistakes Used points and reserved room with two beds went there they gave me a handicap room with one bed. They said they were sold out and don't know why they confirmed it. Also, was charged $20 and when I went to desk the unpleasant associate said that the girl last night messed it up and she will take it off but won't show for a few days. This threw my account in negative and charged $35 fee. I stay in Holiday inn's about 50 times a year never had worst service. August 11, 2013
Rated 1.0 out of 5.0 by Disappointed with management Still baffled with this one. We picked up a coupon for a dicounted rate when we crossed into NC, and drove until midnight to reach this particular hotel. Upon arrival, I couldn't find the coupon and with a sleepy family in tow, just wanted to check in and go to sleep. I presented the coupon the next morning before we checked out, and the front desk staff said they didn't have the authority to apply the coupon but they would get the manager to do it when he was on property. I noticed a few weeks later that no credit had been issued, and contacted the manager. His position was that since the actual coupon wasn't presented at the time we checked in, he wasn't going to honor it, even after I explained the late-night arrival situation. Unbelievable. I can't fathom why he would lose a platinum-level guest over a small discount. I won't be going back! August 8, 2013
Rated 5.0 out of 5.0 by Friendly Staff, Spotless Room & Great Value This was a stopping point between Atlanta GA and Hampton VA. All hotel staff were friendly and made us feel at home. Room was super clean and comfortable. Would highly recommend this hotel to my friends and family. Room at Holiday Inn Express Burlington was nicer than a major chain hotel in downtown Atlanta -- and for about 1/2 the cost! August 3, 2013
Rated 4.0 out of 5.0 by Great place for those visiting Elon University I stayed here overnight on a Sunday with my son for a prospective student visit at Elon the next day. Staff was super friendly (front desk, housekeeping), breakfast bar was well stocked and attended to, eating area clean, room was clean and in good repair, plenty of parking. All in all, it was a very nice experience. Our only challenge was getting the room to be the right temperature. Other party who were traveling with us had the same challenge. August 2, 2013
Rated 5.0 out of 5.0 by The only place I stay when visiting Elon I appreciate feeling welcome when I stay at a hotel and I have felt that way each time I travel to the Burlington Holiday Inn Express. The staff is very accomodating and friendly. The building and rooms are new and clean. And for visiting my daughter at Elon University, the location is the best. It truly is the only place I stay when in Burlington . July 27, 2013
Rated 5.0 out of 5.0 by Reasonable Price & Nice Accommodations Room was very nice and reasonably priced. Breakfast was good and was well managed by a capable staff July 6, 2013
Rated 5.0 out of 5.0 by A Great Place To Stay We were only there overnight but were made very comfortable. The reliability of the Holiday Inn Express properties was constant. July 3, 2013
Rated 1.0 out of 5.0 by Poor Management A coworker and I stayed there under a $25 per night gift card program. Upon check-in on Sunday, I asked the front desk if the gift cards will be available Friday morning during our check out and I was told yes. Upon Friday morning checkout, the front desk did not have the cards. We told they were locked in the manager's office. Shortly after, we were told that they would have to go get them and that person will return in with them within 30 mins. Needless to say, the person who was suppose to get them never got them. I returned to the hotel prior to leaving town to retrieve our cards. I met with the manager who said he was in meetings all morning but it was amazing that he was available when I asked for him. He told me that he would mail them but I told him I didn't trust him on doing that. He left the hotel and returned within 30 mins with our gift cards. The gift card incentive was the only reason we stayed there. July 1, 2013
Rated 5.0 out of 5.0 by home away from home i stay at this hotel frequently and i always enjoy my stay..the rooms are always clean and the building is always quiet..its also located between a great breakfast restaurant as well as a great dinner restaurant...Joe (manager) and richel (front desk) make a dynamic duo...i look foward to my next stay...also they have a full breakfast bar inside June 19, 2013
Rated 1.0 out of 5.0 by Not clean at all - Poor service Entire property needs cleaning and updating. Many things including key card slots and laundry equipment in poor repair. Front desk staff poor, mostly talking on personal calls about 'hanging out' instead of working. I asked for prompt maid service on Sunday AM. Maids came to my room last at 2:30 PM. Said they had not been told. I asked to speak with manager around 12 Noon Sunday, got no response. I would not recommend this location to anyone. June 16, 2013
Rated 1.0 out of 5.0 by very poor hotel not up to Holiday Inn Express standards Very poorly managed property. Front desk people mostly talk on personal phone calls, saying they were just 'hanging out' instead of working. Entire hotel seem sticky and unclean, especially breakfast and computer areas. One of the worst HI hotels in memory June 15, 2013
Rated 1.0 out of 5.0 by Poor fulfillment of promotions Failed to acknowledge promotional offer for Visa gas cards. Had to return to hotel several times to receive the cards. Very inconvenient, poor service by staff. June 14, 2013
Rated 5.0 out of 5.0 by JUST LIKE COMING HOME As a John Wayne Impersonator I travel a lot. One thing about HIX is they are pretty consistent and makes me feel like im at my home away from home. Always clean, with the little extras that make my stay special. I love the Priority Club greeting with a sack that has a free bottle of water and a snack. Thank you for making my job easier. G.H. June 11, 2013
Rated 2.0 out of 5.0 by Unclean Room We stayed two nights at your hotel. Upon arrival we were pleased with the amenities and the condition of our room. In needing to leave very early Sunday morning, we expected, as is normal, that upon our return we would find our room cleaned and refreshed with beds made, trash taken and fresh linen left at the least. To our extreme displeasure, we arrived later that evening to a room that hadn't been touched. In notifying the front desk, we were only offered another room which would have entailed transfer of several travel items that had been unpacked the previous night at that late hour. We asked if it was possible to have someone come up to clean our room and provide fresh linen at that time. We were told we could come down to the front desk to get towels and no one was available to clean the room. Therefore, exhausted from our day and ready for a comfortable evening we now could not enjoy, we were inconvenienced to go downstairs to get towels ourselves and were left to stay in the unkept room. This is not the reason we paid the high room rate we did for our Sunday night stay. We could've come home to a clean bed with fresh linens and not had to pay for it. It was not our normal experience with Holiday Inn Express and really put a bad taste in our mouths for future hospitality needs. What a waste of money. June 2, 2013
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