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Rated 4.3 out of 5 by 132 reviewers.
Rated 2.0 out of 5.0 by Nice hotel but no A/C in the room It was 20 degrees cooler outside than in my room and when I brought it up to the front desk clerk in the morning her response was "ok" never said sorry about that or can we do anything Wasn't looking for anything but not the customer service I expected April 6, 2014
Rated 5.0 out of 5.0 by Execellant customer service Every aspect of the motel was very professional every thing such as customer service , cleaning staff and breakfast attendants . Entire portion of the building that we visited was very clean. The rooms were very clean and beds were very comfortable and excellent value that's why we added a extra night to our stay March 12, 2014
Rated 5.0 out of 5.0 by Bathroom too small for 2 people We always stay at Holiday Inns because we know we'll get a good night's sleep and clean rooms. We were disappointed with the bathroom size in this location; there was no space to even hang the towels or enough counter space for two people. Other than this we had a comfortable stay. March 8, 2014
Rated 4.0 out of 5.0 by Great location, comfortable rooms, great staff The Holiday Inn Express Burlington is very conveniently located just off of Interstate 40, close to many restaurants and shops. The staff is excellent; very friendly and helpful. Rooms are very clean and comfortable (King room is spacious, has a great workstation area). The property is well maintained. Breakfast items and dining area are convenient. March 7, 2014
Rated 1.0 out of 5.0 by Repost I am writing a review again having it condensed because IHG did not like the first attempt. FYI I have been a IHG Platinum member for over 5 years to put it plainly this is not a good hotel for a mired of reasons 1) Poor management the internet stopped working and I called the front desk twice with no help provided the next day internet still did not work. I called IHG the next day and they promised the manager would call me and discuss and the manager never called me 2) Worst breakfast I have ever had - so bad I went to a Panera bread and paid for breakfast and got WI Fi that worked. They had very few items to choose and IHG when are you going to get rid of the paper bacon its not good 3) Shower had little pressure for hot water by the time I found out I was done March 5, 2014
Rated 5.0 out of 5.0 by Love staying here! The staff are friendly and helpful. The management are especially great! Thank you for helping us with our meeting and multiple room stay. We will definitely be back. March 1, 2014
Rated 4.0 out of 5.0 by Mr Requested wake up calls only received 1 out of the 3 nights I stayed here also wasn't receving my little gift package as a gold member but other than that perfect March 1, 2014
Rated 5.0 out of 5.0 by Customer Service I continue to stay at this property because of the continual quality customer service. I have always had a pleasant experience while checking in on the night shift. The young lady who checked me in at approximately 1200 midnight was most professional and extremely pleasant. The hotel experienced water issues requiring shutting off the water. Though this was a slight inconvenience, the hotel manager "Joe" was most appologetic and willing to accomidate me anyway possible. Also, Joe and Misty were extremely thankful for my military and Chaplain Corps service. The breakfast bar area continues to also be the positive trademark for the hotel. Again, this is a nice hotel with a most incredible staff. Very Respectfully, February 23, 2014
Rated 2.0 out of 5.0 by Poor front desk service The desk clerk wasn't very professional. The desk clerk didn't reconnize I was a priority club member. Very rude. January 14, 2014
Rated 5.0 out of 5.0 by Awesome staff and nice room I recently stayed at the Holiday Inn Express in Burlington. The staff was awesome and very friendly. The decor in the guest room was really nice and comfortable. I highly recommend this hotel and will definitely visit again when I am passing through. December 31, 2013
Rated 5.0 out of 5.0 by Great Stay Service worker at the desk was exceptional! She was very professional, knowledgeable and I enjoyed getting information about the area. December 19, 2013
Rated 5.0 out of 5.0 by Great Experience When Visiting Family in Burlington First stay and really enjoyed the accomodations. very clea. December 13, 2013
Rated 4.0 out of 5.0 by Poor communication We stayed at this hotel on the way to see family. We requested a late check out that morning and was granted until 2pm so our son could nap. After that point housekeeping stopped by 3 times and the front desk called the room twice despite the do not disturb sign on the door and front desk knowing about the situation. We later asked what was up and were told it was protocol to call when house keeping tells them someone is in the room past checkout. This makes no sense to me if they knew we were checking us at 2.the room was great, a bit smaller but it was an overall good experience. December 6, 2013
Rated 5.0 out of 5.0 by Elon Homecoming Had a great experience, staff was very polite and efficient. Loved getting the cup with some Elon information inside the room. November 14, 2013
Rated 5.0 out of 5.0 by Homecoming 2013 Tough week-end as many adults & children on premises for Elon homecoming. Never the less the facility was adequately staffed, rooms were cleaned promptly, halls were quiet after hours and the breakfast was great for a Continental. Good Job !! November 13, 2013
Rated 4.0 out of 5.0 by Great location and comfortable bed We were in town for a wedding. This was an excellent location because it was very close to the highway as well as close to shopping, restaurants, and even a movie theater. November 6, 2013
Rated 5.0 out of 5.0 by Great experience! Helpful staff, very friendly and thoughtful. I came in late due to being on a road trip and I felt safe being a woman in my own. Thank you! October 7, 2013
Rated 5.0 out of 5.0 by ALL GOOD We were delighted to stay at the Holiday Inn Express, Burlington. We were on the way to Rome, GA from Kitty Hawk, NC and weren't sure where we'd stay for the night. We found the Holiday Inn Express to be the perfect location. Overall experience was excellent. We didn't partake of the breakfast but it looked good. We did have some coffee for the road and it was fresh and hot. Thank you for such great service. September 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed, great service, and able to relax i stay frequently at this location and the staff are always friendly, the rooms are always clean, and the halls are quiet. it's a great plays to relax and feel at home September 13, 2013
Rated 5.0 out of 5.0 by Straightforward & Relaxing Staff were straightforward and didn't waste your time being overly courteous, but were very professional and handled any matters very quickly and efficiently. This would be great for business (as I was on), or a family. Rooms are comfortable, and had excellent amenities such as mini fridge, morning papers, FREE Wi-Fi, and FREE breakfast, not just a bagel either, but hot food as well. Overall, it's a simply clean, comfortable, quiet hotel! Highly recommend! David P. Western NC September 9, 2013
Rated 1.0 out of 5.0 by Fuller Reunion Staff there was wonderful, very eager to assist. Breakfast help was a little overwelmed. Said she was the only one and food was not being replenished in a timely manner. September 7, 2013
Rated 5.0 out of 5.0 by Great experience overall We have stayed at this property 5-6 times since our children began attending Elon University last year and it our #1 choice in the area. The staff is excellent, the rooms are very clean and comfortable and the breakfast is very good. The little touch of giving out bottles of water at the front desk is nice. I would highly recommend this hotel to anyore staying in the Burlington / Elon area. September 1, 2013
Rated 5.0 out of 5.0 by Excellent as always........ I stay here a few times a year when dropping off and picking up my daughter from Elon University and I am always very happy with the accommedations. The rooms are clean and comfortable, and the breakfast options are plentiful. Good wifi, good TV channel options etc, etc, etc. There is no reason to stay anyplace else.....!! August 30, 2013
Rated 5.0 out of 5.0 by Recommend every Time. Great location, clean rooms and friendly staff. If its passing through town or stopping at Elon, HI Express Burlington is a place that works every time. August 29, 2013
Rated 3.0 out of 5.0 by Acceptable for quick visit Rooms were clean and beds were comfortable. Our room was next to the elevator and we found it quite noisy. Lower your expectations for the breakfast. Stick with cereal, toast and yogurt. Eggs, YUCK! We would definitely stay again. August 27, 2013
Rated 5.0 out of 5.0 by Excellent experience I was in town to help my son move into his college dorm at Elon. He had a a sudden onset of appendicitis and the staff was most helpful in directing me to the hospital, extend my stay day-to-day and once my son was released from the hospital after surgery, they were very accommodating and giving. The kitchen staff was particularly helpful. August 21, 2013
Rated 5.0 out of 5.0 by Friday Night Last Minute Stay Staff was very helpful and accommodating. It is right next to one of the chain steakhouses so very convenient for a limited service property! August 20, 2013
Rated 2.0 out of 5.0 by Poor service and mistakes Used points and reserved room with two beds went there they gave me a handicap room with one bed. They said they were sold out and don't know why they confirmed it. Also, was charged $20 and when I went to desk the unpleasant associate said that the girl last night messed it up and she will take it off but won't show for a few days. This threw my account in negative and charged $35 fee. I stay in Holiday inn's about 50 times a year never had worst service. August 11, 2013
Rated 1.0 out of 5.0 by Disappointed with management Still baffled with this one. We picked up a coupon for a dicounted rate when we crossed into NC, and drove until midnight to reach this particular hotel. Upon arrival, I couldn't find the coupon and with a sleepy family in tow, just wanted to check in and go to sleep. I presented the coupon the next morning before we checked out, and the front desk staff said they didn't have the authority to apply the coupon but they would get the manager to do it when he was on property. I noticed a few weeks later that no credit had been issued, and contacted the manager. His position was that since the actual coupon wasn't presented at the time we checked in, he wasn't going to honor it, even after I explained the late-night arrival situation. Unbelievable. I can't fathom why he would lose a platinum-level guest over a small discount. I won't be going back! August 8, 2013
Rated 5.0 out of 5.0 by Friendly Staff, Spotless Room & Great Value This was a stopping point between Atlanta GA and Hampton VA. All hotel staff were friendly and made us feel at home. Room was super clean and comfortable. Would highly recommend this hotel to my friends and family. Room at Holiday Inn Express Burlington was nicer than a major chain hotel in downtown Atlanta -- and for about 1/2 the cost! August 3, 2013
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