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Rated 4.2 out of 5 by 313 reviewers.
Rated 1.0 out of 5.0 by Disaapointment Overall the hotel was OK, going through a lot of remodeling, but everyone has to at some time. Customer service was very poor. As a business traveler the first impression i get every morning with the hotel staff is at breakfast. This hotel does not put the time and resources into making that an enjoyable experience. I was there 4 days, (originally scheduled for 7), left after 4 because lack of customer service. Shift manager did come out and speak to me about my experience, but by then the damage was done and I had decided to move to another hotel. This hotel needs to understand that sometimes the little things, mean the most to business travelers. July 31, 2015
Rated 4.0 out of 5.0 by Good accommodations in the suburbs High quality bed linens and towels, good climate control, comfortable beds, clean bathroom, good sized fridge and better than average in-room coffee makers, along with free parking. 15 minute ride into Central Vancouver on the light rail; large mall nearby. The location is definitely "out there" though. Should be better lobby area once construction is finished. Breakfast has more choices than many hotels, though like all these hotel breakfasts, fruit selections are a little slim. Cinnamon rolls are a nice touch, as is the pancake machine. Spacious and bright new breakfast area, but even so, it can get tight in there when the place is busy. Pool is small but warm. Some clerical errors, spotty Wifi service, and the ongoing construction prevented it from being as top-notch as it could have been. Overall, though, it's a solid choice for those on a budget who prefer to save money by staying in the suburbs. July 29, 2015
Rated 5.0 out of 5.0 by High Price, but Great Breakfast Even with pre-paying discount the price per night was quite high compared to what I typically am used to paying for a holiday inn. Lobby and main areas were under renovations but staff was excellent. Highly recommend taking advantage of the breakfast as the staff were very friendly and there were lots of fresh and yummy choices. Our family loved it. Cleanliness was good for the most part though there was a spoon in the middle of the floor when we got in. July 28, 2015
Rated 5.0 out of 5.0 by Very pleased Was very pleased with our stay. Would recommend to anyone. If I have the opportunity to stay in the community again I will definitely be staying here. Staff was very friendly and helpful. Just an overall great experience. July 28, 2015
Rated 5.0 out of 5.0 by Stay was great. We were in Vancouver for a granddaughters wedding. Not being familiar with the area we relied on the front desk for help in finding a church and country club. They were very helpful at all times. There is remodeling going on for this building but it was not a hindrance to our stay. July 24, 2015
Rated 3.0 out of 5.0 by 便利なホテルだが、現在工事中 ��トロタウンの駅からすぐ目の前のホテルです。 メトロタウンのモールともすぐ横と立地には、便利だと思いました。 しかしながら、ホテル全体がリノベーション中の為、フロントなど工事が行われています。 ビジネスで外出中の時は、良いですがホテルに滞在している場合は朝から工事の音が聞こえます。 部屋は綺麗に掃除してありました。 July 23, 2015
Rated 1.0 out of 5.0 by Under Renovation The hotel was undergoing renovation, but seemed to be charging for rooms at the same rate as a brand new hotel. The lobby was completely torn apart, the rooms were noisy during construction. I would give the hotel staff 5 stars for their friendly attitude, but the value for the price paid was way off. July 23, 2015
Rated 5.0 out of 5.0 by Great Stay as Always We were there for a concert at the Queen Elizabeth Theatre. Great room renovations, very comfortable stay, and could not have been easier to take the Skytrain right across the street to and from our concert. Free parking is a great bonus, and the breakfast is wonderful. Staff always very friendly and helpful - what's not to love????? July 23, 2015
  • 2015-08-03T11:45:56.587-05:00
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