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Rated 4.1 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 by Hotel Review I have stayed in many over the years with kids in sports. For the most part the stay was good and the location was super convenient being right beside a mall with a food court and a grocery store was wonderful. Some things that I think could be better: The service in the breakfast area was great when the Russian lady (blonde with a scowl) was not around. When she was there she made it very difficult for many of us and the kids. The construction started really early in the morning (many mornings before 7 am we were hearing some banging noices) The elevator took a long time to move and sounded as though it needed work All in all we really enjoyed our stay - we liked the ladies that cleaned and maintained the fourth floor they were very friendly, you did a great job helping us with our laundry difficulties and the pool being outside was awesome. The service from the main desk was also good and they were willing to help with any task. Thank you August 14, 2014
Rated 3.0 out of 5.0 by Stay was just ok, but handy to amenities. I stayed here because I had stayed here before with relatives, and had a nice stay. I found the room this time quite small. I was a little concerned because I could not lock my door (no latch) on the inside. There was constuction going on, so at 7:00am right outside our window we had hammers and saws going off. I realize that you have to do renos at some point, but that was kind of disappointing, waking up that early on a holiday. I found the breakfast lacking. The muffins were dry, and not much choice of bagels. The turkey sausage was also dry. I was there at 8:30, so not at the end of breakfast time. Also the fire alarm went off about 10:00pm, so that was nerve racking, having to get dressed and head down the stairs to outside. I realize that isn't something the hotel has control over (and nice to know the alarm system works) but, once again, not a very relaxing stay. August 12, 2014
Rated 3.0 out of 5.0 by Good Value For what we paid for our 5 night visit we received good value for our money. The room was clean and fresh. Comfortable for our needs. Additional towels were requested and provided very quickly. My only complaint was the breakfast quality. Food was average continental breakfast of cereals and stale pastries. The 'hot' food options were not like any of the other Holiday Inn's my family has stayed at. I would suggest enjoying cereal for your stay or budget for breakfast out. Besides breakfast I was very happy with the hotel. It is attached to the mall which provided excellent opportunities for supper. It is close to the Subway for ease into downtown Vancouver. August 7, 2014
Rated 4.0 out of 5.0 by Good hotel The breakfast was complimentary and well stocked. The rooms were clean, despite the ongoing construction, my room was quiet. August 7, 2014
Rated 4.0 out of 5.0 by celebration Location was near Sky Train and Mall so easy access to travel and shopping. Variety of restaurants in the area. Room had 2 balconies/patio areas. We could see sun rise on one and sunset on the other. Small kitchen area with table. Two sinks in the bathroom were an appreciated surprise. A/C had some issues but hopefully they have been resolved. The hotel is undergoing some updates and workers are very respectful. The breakfast area was awesome - well stocked, well managed and excellent seating area. Newspapers were easily available. Easy to celebrate with family members in such an accommodation i.e. roomy area within our room and balconies/patio areas as well as in breakfast area. Staff was consistently friendly and accommodating ex. even took the time to take a family picture for us. August 6, 2014
Rated 4.0 out of 5.0 by Good and friendly staff Staff members were Good and helpful. They were always there with a smile. Neat and clean place for stay. Some Improvements that I recommend - Rooms needs to be freshened up, breakfast food quality needs to improve. August 4, 2014
Rated 4.0 out of 5.0 by Great location Next to sky train and mall as well as a number of places for food. Hotel is undergoing updates but staff is very respectful. The two decks with our room allowed for us to enjoy breakfast with sunrise and evening with sunset all with our family. Black out curtains were excellent both for light and heat. Two sinks in bathroom were greatly appreciated. Staff was friendly. Fellow in breakfast room was very attentive to monitoring and replenishing food items as well as clearing tables. Newspapers were easily assess able when coming for breakfast. August 4, 2014
Rated 5.0 out of 5.0 by Great location Ideal location to Metropolis at Metrotown shopping mall. A lot of construction going on in the area but the staff went out of their way to make the stay comfortable. A nice pool area and enjoyed the fact the pool was outdoors. The breakfast room had lots of choices for breakfast. The hotel is directly across from Skytrain and a Bus Loop which makes it very convenient for sight seeing. You can access Skytrain and be downtown in 20 minutes to all the great choices for dinner and drinks. July 27, 2014
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