Rated 4.3 out of 5 by 78
Rated 4.0 out of 5.0 by adc204 Great location
Hotel is located next to Metrotown Mall. Close to shops, restaurants and a supermarket. Good variety of breakfast items.
December 3, 2013
Rated 3.0 out of 5.0 by VanHx Over all experience
I wasn't happy that I didn't have access to my car on my own with out a valet bring it up. I wasn't happy that I got a dent in my front fender. I wasn't happy that the oil trap was falling off. I wasn't happy that the place bumbled when ever the jack hammers were being used. The hallway was rather cold. On the first night was I trying to be in with all my things I was having a very hard time loading them, was I have a pulled muscle, and the two people at the front counter they didn't look up when the front door opened and offered to help me. After that the staff was very nice to have available. The TV service, it was nice to have a big screen but was it HD? The list of the channels were incorrect and there was no guide to the channels available and what was on at the time. Not everyone wants to watch movies all the time, if not at all. In the bathroom, the shower curtain was too short. All the items in the room was nice to have but the bottles were rather narrow making them to hard to use. The bed was nice but a little too soft for me. Directions to the gym and dining room wasn't there to give direction to where they were. When I put the "Do not disturb" sign on the door handle I wasn't happy that every morning a letter was put under my door about the cleaning services. What a waste of money when those letters were put under my door when I left the sign out to leave my along. Hopefully most of this will be gone after the construction.
December 1, 2013
Rated 5.0 out of 5.0 by OTTAWAG Friendly and Helpful staff
I found this to be a lovely stay and the room was clean and tastefully decorated. Lobby is small but elegant. Convenient location and very helpful staff as well as tasty breakfast.
November 24, 2013
Rated 4.0 out of 5.0 by PCfromUC Convenient location
The nearby area is under construction. Thus, it is a little hectic to get in and out especially you have a car. However, the temporarily complementary valet parking solved all those problems. Room is nice and clean. The heater/AC unit is quite noisy. We need to turn it off in the night to get some good sleep. But I am not so sure this would work when the temperature outside is getting colder in the winter month.
November 18, 2013
Rated 4.0 out of 5.0 by hotelguest1234 Comfortable rooms but a lacking breakfast
Service was great, everyone was friendly and helpful. Our room was comfortable, clean and spacious. The one thing lacking was the breakfast. The baked goods and cereals were good and a decent selection was offered however the prepared food such as pancakes, sausages, scrambled eggs and hash browns were not great. However the breakfast was free so it is hard to complain too much!
November 6, 2013
Rated 5.0 out of 5.0 by Sli007Gr Really Impressed
My husband who is a IHG rewards member made this reservation for me,my daughter and granddaughter at the Holiday Inn Metro Town in Burnaby. When we checked in we received a room upgrade and the reservation rate was reduced by ten dollars.The room was very bright with comfortable beds with nice linens, fridge and microwave added to the convenience of stay..Buffet breakfast was great with lots of hot and cold choices that made a nice start to the day..When we arrived we learned the parkade was under construction.and that Holiday inn had provided valet parking somewhere else.This worked really well and getting car returned took very little time. .Checking out early to get some shopping done before the actual check out time the Holiday Inn was nice enough to look after all our suitcases until we were ready to leave. This stay was so nice and we were made to feel so welcome all I can say is Really Impressed and we will be back. Thanks to All
October 29, 2013
Rated 5.0 out of 5.0 by rob1000 Service Excellence
I must say that the staff at this property were outstanding. Always advising what was happening as there was construction with the parking garage. The Hotel even offered Valet Parking at no charge for the inconvenience.
October 27, 2013
Rated 5.0 out of 5.0 by outlaw123 excellant
Can't say enough of this hotel ,will be staying other Express Inns from now on . The breakfast was more than I expected ,spent two hours sitting there eating and having pleasant conversations will guest and family . Even told the cook the food was excellent . The location is perfect as the LRT is across the street so excess to downtown if you need to visit the city at and not worry about driving or a expensive cab ride back
October 22, 2013