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Rated 4.1 out of 5 by 118 reviewers.
Rated 5.0 out of 5.0 by Great Stay Love this HIE as we have stayed here several times now. First class service, comfort, pool, and the location next to a huge mall is very convenient. Highly recommended. July 21, 2014
Rated 5.0 out of 5.0 by Excelentes vacaciones... :) Excelente servicio y atención, muy confortable la habitación, el precio es muy bueno, facilidad para transportarse al centro de la ciudad, Definitivamente volveré a hospedarme en este hotel. July 20, 2014
Rated 2.0 out of 5.0 by Metrotown HIE (E is for Expensive) I travel ALOT! And I usually don't post too much, but the cost and problems I had at Metrotown HIE, was not worth the high cost or or closness to my customer. Not including that there was alot of construction going on around the hotel, that didn't bother me. but the WIFI was poor as well. On the bright side the staff at the front desk was great. July 18, 2014
Rated 2.0 out of 5.0 by Group will never stay here again Location and front desk staff are great. Hotel is dirty, elevators, door locks, didn't work properly. Rates for groups are way more that other higher rated hotels in the area. July 13, 2014
Rated 3.0 out of 5.0 by Bed was comfortable Might stay at this hotel after all the construction is completed. I believe a CREDIT is due after having to put up with all the noisy activity and construction! Room charges way to high as a result and am not very happy as I had a Granddaughter that was there to race in a International Track Meet. July 13, 2014
Rated 5.0 out of 5.0 by Great staff The front desk staff, housekeeping and the evening security officer were very friendly and helpful. July 11, 2014
Rated 3.0 out of 5.0 by Bad communication This is by far the worst stay ever with IHG - Holiday Inn. Reservation was initially for 2 Queens and made request for an upgrade for King Suite. Upon check in, was welcomed with the surprise that room was unavailable due to ongoing rennovation. Was even told that no request was even received on their end (Holiday Inn). There was no communication from IHG or Holiday Inn prior to check-in that the room will not be available. Reservation was made for that location just for that King Suite. Incurred extra cost as I could have stayed @ Bridgeport - Richmond, BC closer to airport. July 11, 2014
Rated 3.0 out of 5.0 by Great Location but hotel needs work This hotel has a great location but is in the process of being renovated. Our bookings were lost or not correct for a number of our group. The rooms were comfortable but the elevator was the slowest I have ever seen. Trying to find the stairs through all the construction was challenging and often we found ourselves out on the street as many of the doors were kept locked. The garage parking was also under construction so you needed to be careful coming in and out. July 8, 2014
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