Rated 4.3 out of 5 by 87
Rated 4.0 out of 5.0 by Jackiecatwoman Renovated and Clean (with Capital!) room
The room and service are excellent, except the bed is a bit too soft for my back issues.
February 26, 2014
Rated 4.0 out of 5.0 by saltnew1 reasonable
Rooms are a good size, I personally do not like paper or plastic cups so the provided cups bug me. However the staff is friendly, quick to respond to any concerns and just generally helpful. All interactions with front line staff were good to excellent. The breakfast is marginal. The quality of the hot breakfast items is well below MacDonalds standards. Coffee is good, muffins were not fresh. Fruit was good. The gift for priority club members seemed a little tacky.
The construction could have been a real problem but with the free valet parking and the construction shutting down early it was actually quite unobtrusive. Noise was only a factor during the day and seemed to be done be 4 pm.
This hotel is old and dated but the location and staff more than make up for it.
February 11, 2014
Rated 2.0 out of 5.0 by Monchito7 Filthy
We were a group of 6, each with our own room and we all agreed the rooms were dirty. Two of us had a very bad heating system. The front desk staff was helpful and that's the only positive.
February 6, 2014
Rated 5.0 out of 5.0 by Alfredo99 Very nice accommodation
My wife & I had a great 2 nights at the Metrotown HI in Burnaby. A very nice facility with underground parking only a few minute's walk from the mall.
January 10, 2014
Rated 5.0 out of 5.0 by Yogibear15 A Great Experience
I cannot think of a single negative about this hotel. It was a very pleasant experience. The parking garage was undergoing construction but they provided free valet parking. It was very convenient and fast. This location is in central Burnaby and near shopping, restaurants, and public transportation.
January 8, 2014
Rated 2.0 out of 5.0 by HockeyDad327 Small Double Beds, Disfunction TVs & Construction
This property has had superficial upgrades but if you look close you can see it's age and the out of date facility. They obviously cut corners when they did the last update to the facility. The rooms have two Small DOUBLE beds which are not comfortable for two sleeping adults to sleep on together. The TVs that we had in the two rooms we had were both dysfunctional. One TV was constantly pixelating and losing the signal the other would not turn on and had to be constantly rebooted to get it to turn on.
They were remodeling the hotel and adjoining property during our stay and the parking garage was shut down. They were using a valet service for guest cars which increased the cost of our stay.
The breakfast service was about average compared to other hotels of this class that we have stayed at. The wife and kids swam in the pool and said it was warm even though it was outside. The exercise room was nice and clean.
For the price, I would look at other hotels in this area before staying here.
January 2, 2014
Rated 1.0 out of 5.0 by jmra worst stay
heater is not working
portable heater provided is also not working (they have portable heater ready which for me means usually centralized heater does not work)
false fire alarm at 1am and took around 30 mins to turn off (could not get enough sleep)
tv not working
the front desk does not really care (maybe because we only stayed for 1 night)
discounted $20 off the bill for the inconvenience caused...for what?
January 1, 2014
Rated 5.0 out of 5.0 by coopsonly Great value for your money!
Huge, very clean room. Excellent, helpful staff. Great breakfast each morning. Very comfortable beds. Shopping right next door at Metrotown Mall and just steps away from the Sky train.. Would definitely recommend this hotel to all my friends and family.
December 22, 2013