Rated 4.1 out of 5 by 110
Rated 5.0 out of 5.0 by cardinalfan14 Comfortable bed and great service
We enjoyed our stay. Location was convenient for our purposes.
June 25, 2014
Rated 4.0 out of 5.0 by GoDucks* Visit from California-Great location
Hotel was nice-Great location near mall and train/bus station. Room was fine, comfortable and clean. I little noise from construction, but not doing sleeping hours. Staff seemed friendly and accommodating. Valet parking was temporary, and not inconvenient at all. Parking structure opened our last day of stay. If you plan on being out all day, seeing all Vancouver has to offer, I would definitely choose this hotel. Walking, using train and buses is recommended.
June 25, 2014
Rated 2.0 out of 5.0 No lights? No Wifi? Construction? Why wasn't I told at booking
I have explained this earlier in the questionnaire. Please review my assessment and get back to me
June 23, 2014
Rated 2.0 out of 5.0 by First BC Good
It was my first ever trip to Vancouver and we decided to select this hotel due to its location next to the shopping mall. When I made the reservation and inquired about any ongoing construction on the property I was told that there is some neighboring construction is going on and will not affect my stay. Upon my arrival, I was told that they are having their parking garage construction work and I will have to valet park (hotel was taking care of it). Since they were parking my car 2-3 blocks away they told me it might take upto 20mins for my car to arrive if I need it. I miss having direct access to my car when I need it specially travelling with kids. Anyway, then the hotel informed me that they only have one elevator available as the other one is being upgraded and it will take longer time during the morning
June 16, 2014
Rated 2.0 out of 5.0 by wina13 Not bad but not great
Chose this hotel specifically because of location and proximity to business meetings the following day. Was unprepared for the renos and construction in the area. Had I known that in advance I may have chosen alternative accomodation.
The room was fine - nothing special but absolutely serviceable. Definitely clean.
The bed was GREAT but the pillows were ridiculously small (12" square to be exact) and lumpy.
June 16, 2014
Rated 4.0 out of 5.0 by BRKRJD Great staff
Difficulty sleeping due to loud skytrain passing by; Slow internet; Otherwise, convenient parking and friendly staff
June 15, 2014
Rated 5.0 out of 5.0 by Donny7 Bathroom, breakfast
impressed with the bathroom cleanliness and the ability to order something you may have forgotten ex: toothpaste. Breakfast was a plus for me because I do not care for sugar filled items, or cereals with sugar. I loved the scrambled eggs and bacon. The staff were friendly at the desk. I have no hesitation in recommending this Holiday Inn to anyone, business or otherwise. My stay was relaxing and comfortable.
June 13, 2014
Rated 5.0 out of 5.0 by cityblue30 A pleasure, as always
Excellent location, clean, and comfortable. I have stayed here multiple times, and will continue to do so.
June 12, 2014
Rated 4.0 out of 5.0 by Macka Convenient and comfortable
Good size room, comfortable chairs and bed. Nice bathroom and shower.
Staff friendly, helpful and efficient. The buffet breakfast provided good selection and pleasant environment.
One negative to the room was the air conditioning unit - the Harman Coolware Protector unit was noisy and made for an interrupted sleep.
June 9, 2014
Rated 3.0 out of 5.0 by spring hockey mom HOTEL STAY
We knew coming to the hotel that there was construction inside and outside the hotel only because I read some of the reviews prior to arriving there was not mention on the website, would have been nice to know prior. We were okay with there only being 1 elevator as we could take the stair at times, but there was times when the wait was long. Our first impression of the staff was wonderful as the gentlemen who checked us in was very friendly after that it was non existent, the front desk the next day could not tell us if there were any good restaurants and did not seem to know the area very well. Staff would enter the elevator and just stare and their clipboard. The breakfast staff were the most unfriendly people I have ever seen, not one was happy ( they all looked like they hated their jobs) on all 3 occasions we were there. We only had our room cleaned once as by the time we returned in the afternoon they still had not gotten to it, and the following day we asked at the front desk if ours could please be done in the morning as we would return by noon it was still now done, it was not done again till late afternoon. Overall the Hotel was nice but staff and service could use some work.
June 4, 2014
Rated 5.0 out of 5.0 by LanaC17 Our Stay Was Excellent!
From the moment we walked through the front doors until we checked out our stay was Excellent.
The staff was so friendly, welcoming and attentive without being intrusive.
Everything about our room was awesome; it was clean, the beds were comfortable and the size of room afforded a space for the kids to play.
Breakfast was amazing, there was something for everyone and in a family of 5 very particular eaters that is really quite an accomplishment!
The location was perfect! A minute or two walk to Metrotown Mall and easy access to main roads for a short drive to downtown Vancouver.
Thank you Holiday Inn Express Vancouver-Metrotown for a wonderful and memorable experience!
We Highly Recommend! A++++++
April 11, 2014
Rated 3.0 out of 5.0 by Heartache Rennovation Surprise
I was not told upon booking that the hotel was undergoing renovations. I feel that there should have been a discount on the rooms as a courtesy for noise and inconvenience. I am unable to use an elevator and I explained that I would require a room on the lowest floor to use stairs. I was unable to attend the breakfast on the second floor unless I took an elevator, therefore I did not have the breakfast. The mattress on the bed was very soft and myself and my husband both had a low back ache the next morning. I will not return to try this hotel until all the renovations have been completed. Thank you
April 10, 2014
Rated 1.0 out of 5.0 by Guelph Metrotown
Hotel was newly renovated.
Bed was comfortable.
Breakfast was good.
Only occasionally had hot water, very annoying.
The internet signal was intermittent and not reliable even after several phone calls to the internet support and the use of a "guest bridge". I was there for work so I needed a reliable internet signal.
April 7, 2014
Rated 4.0 out of 5.0 by roadtriplover not happy with oversized vehicle parking options
the parking for oversized vehicles was pretty far away and I had to walk back in the rain and cold and it was quite a schlep. the front desk trainee was trying really hard and helped a lot with providing me wiht options for delivery food for dinner. This was the first hotel I stayed in with the 2 beds separated into different rooms which is a great idea.
I didn't like the breakfast being served on a different floor than check out...I'm not used to that so I didn't get breakfast.
March 30, 2014
Rated 4.0 out of 5.0 by schnyder just ok this time
Have stayed at this location many times and it has always been very good. This time was ok as the construction going on was quite bothersome. It would have been nice to know about it when booking may have chosen to stay elsewhere on this occasion. Jackhammering began both mornings about 8am :(
March 23, 2014
Rated 4.0 out of 5.0 by Jackiecatwoman Renovated and Clean (with Capital!) room
The room and service are excellent, except the bed is a bit too soft for my back issues.
February 26, 2014
Rated 4.0 out of 5.0 by saltnew1 reasonable
Rooms are a good size, I personally do not like paper or plastic cups so the provided cups bug me. However the staff is friendly, quick to respond to any concerns and just generally helpful. All interactions with front line staff were good to excellent. The breakfast is marginal. The quality of the hot breakfast items is well below MacDonalds standards. Coffee is good, muffins were not fresh. Fruit was good. The gift for priority club members seemed a little tacky.
The construction could have been a real problem but with the free valet parking and the construction shutting down early it was actually quite unobtrusive. Noise was only a factor during the day and seemed to be done be 4 pm.
This hotel is old and dated but the location and staff more than make up for it.
February 11, 2014
Rated 2.0 out of 5.0 by Monchito7 Filthy
We were a group of 6, each with our own room and we all agreed the rooms were dirty. Two of us had a very bad heating system. The front desk staff was helpful and that's the only positive.
February 6, 2014
Rated 5.0 out of 5.0 by Alfredo99 Very nice accommodation
My wife & I had a great 2 nights at the Metrotown HI in Burnaby. A very nice facility with underground parking only a few minute's walk from the mall.
January 10, 2014
Rated 5.0 out of 5.0 by Yogibear15 A Great Experience
I cannot think of a single negative about this hotel. It was a very pleasant experience. The parking garage was undergoing construction but they provided free valet parking. It was very convenient and fast. This location is in central Burnaby and near shopping, restaurants, and public transportation.
January 8, 2014
Rated 2.0 out of 5.0 by HockeyDad327 Small Double Beds, Disfunction TVs & Construction
This property has had superficial upgrades but if you look close you can see it's age and the out of date facility. They obviously cut corners when they did the last update to the facility. The rooms have two Small DOUBLE beds which are not comfortable for two sleeping adults to sleep on together. The TVs that we had in the two rooms we had were both dysfunctional. One TV was constantly pixelating and losing the signal the other would not turn on and had to be constantly rebooted to get it to turn on.
They were remodeling the hotel and adjoining property during our stay and the parking garage was shut down. They were using a valet service for guest cars which increased the cost of our stay.
The breakfast service was about average compared to other hotels of this class that we have stayed at. The wife and kids swam in the pool and said it was warm even though it was outside. The exercise room was nice and clean.
For the price, I would look at other hotels in this area before staying here.
January 2, 2014
Rated 1.0 out of 5.0 by jmra worst stay
heater is not working
portable heater provided is also not working (they have portable heater ready which for me means usually centralized heater does not work)
false fire alarm at 1am and took around 30 mins to turn off (could not get enough sleep)
tv not working
the front desk does not really care (maybe because we only stayed for 1 night)
discounted $20 off the bill for the inconvenience caused...for what?
January 1, 2014
Rated 5.0 out of 5.0 by coopsonly Great value for your money!
Huge, very clean room. Excellent, helpful staff. Great breakfast each morning. Very comfortable beds. Shopping right next door at Metrotown Mall and just steps away from the Sky train.. Would definitely recommend this hotel to all my friends and family.
December 22, 2013
Rated 5.0 out of 5.0 by Orange39 Good Hospitality
Friendly Staff and Clean room. I will come back here again!
December 6, 2013
Rated 4.0 out of 5.0 by adc204 Great location
Hotel is located next to Metrotown Mall. Close to shops, restaurants and a supermarket. Good variety of breakfast items.
December 3, 2013
Rated 3.0 out of 5.0 by VanHx Over all experience
I wasn't happy that I didn't have access to my car on my own with out a valet bring it up. I wasn't happy that I got a dent in my front fender. I wasn't happy that the oil trap was falling off. I wasn't happy that the place bumbled when ever the jack hammers were being used. The hallway was rather cold. On the first night was I trying to be in with all my things I was having a very hard time loading them, was I have a pulled muscle, and the two people at the front counter they didn't look up when the front door opened and offered to help me. After that the staff was very nice to have available. The TV service, it was nice to have a big screen but was it HD? The list of the channels were incorrect and there was no guide to the channels available and what was on at the time. Not everyone wants to watch movies all the time, if not at all. In the bathroom, the shower curtain was too short. All the items in the room was nice to have but the bottles were rather narrow making them to hard to use. The bed was nice but a little too soft for me. Directions to the gym and dining room wasn't there to give direction to where they were. When I put the "Do not disturb" sign on the door handle I wasn't happy that every morning a letter was put under my door about the cleaning services. What a waste of money when those letters were put under my door when I left the sign out to leave my along. Hopefully most of this will be gone after the construction.
December 1, 2013
Rated 5.0 out of 5.0 by OTTAWAG Friendly and Helpful staff
I found this to be a lovely stay and the room was clean and tastefully decorated. Lobby is small but elegant. Convenient location and very helpful staff as well as tasty breakfast.
November 24, 2013
Rated 4.0 out of 5.0 by PCfromUC Convenient location
The nearby area is under construction. Thus, it is a little hectic to get in and out especially you have a car. However, the temporarily complementary valet parking solved all those problems. Room is nice and clean. The heater/AC unit is quite noisy. We need to turn it off in the night to get some good sleep. But I am not so sure this would work when the temperature outside is getting colder in the winter month.
November 18, 2013
Rated 4.0 out of 5.0 by hotelguest1234 Comfortable rooms but a lacking breakfast
Service was great, everyone was friendly and helpful. Our room was comfortable, clean and spacious. The one thing lacking was the breakfast. The baked goods and cereals were good and a decent selection was offered however the prepared food such as pancakes, sausages, scrambled eggs and hash browns were not great. However the breakfast was free so it is hard to complain too much!
November 6, 2013
Rated 5.0 out of 5.0 by Sli007Gr Really Impressed
My husband who is a IHG rewards member made this reservation for me,my daughter and granddaughter at the Holiday Inn Metro Town in Burnaby. When we checked in we received a room upgrade and the reservation rate was reduced by ten dollars.The room was very bright with comfortable beds with nice linens, fridge and microwave added to the convenience of stay..Buffet breakfast was great with lots of hot and cold choices that made a nice start to the day..When we arrived we learned the parkade was under construction.and that Holiday inn had provided valet parking somewhere else.This worked really well and getting car returned took very little time. .Checking out early to get some shopping done before the actual check out time the Holiday Inn was nice enough to look after all our suitcases until we were ready to leave. This stay was so nice and we were made to feel so welcome all I can say is Really Impressed and we will be back. Thanks to All
October 29, 2013