Rated 4.1 out of 5 by 384
Rated 5.0 out of 5.0 by mexi56 Weekend getaway
We found the room very comfortable, modern and clean. The location was fantastic except it would have been nice to use the pool but it was closed.
The staff were all excellent complete with the Manager also being very friendly and accommodating.
November 23, 2015
Rated 5.0 out of 5.0 by Alberta49 Breakfast
The staff in the breakfast area were exceptionally friendly and made sure everything was okay, and if there was anything else that was needed.
November 18, 2015
Rated 5.0 out of 5.0 by DebbyZ Comfortable, clean and friendly
Rooms are very clean.
Bed/bedding are comfortable.
Hotel staff is extremely friendly and helpful.
November 16, 2015
Rated 4.0 out of 5.0 by Stevenn85 Metrotown Business meeting
I found the hotel to delivery on all it promised but could use some TLC from the maintenance staff but staff overall were very friendly
November 12, 2015
Rated 3.0 out of 5.0 by MotoMomLee Poor staff service, trip saved by calling customer service
I was very disappointed with the staffing and their service at this hotel. They did not address my concerns rather had me call into the Holiday Inn customer service department to fix. It was fixed by customer service but should have been onsite without the middle man. No ownership of situation or how to fix on hotels side.
The rooms were clean but there was construction going on outside the room and it was noisy and hard to access hotel. Our vehicle did not fit in the underground parking and we had to go a couple kms away to park in paid parking lot. The pool was not heated and was outside making it impossible to use, not what it was advertized as.
November 10, 2015
Rated 3.0 out of 5.0 by Siyaye Breakfast
I enjoyed the breakfast set up, the variety of choices and the staff was very helpful.
November 9, 2015
Rated 5.0 out of 5.0 by trekpilot Trek Pilot
The hotel was fine and located next door to the Metro-Town Mall.
November 7, 2015
Rated 5.0 out of 5.0 by RonInOttawa Burnaby Holiday Inn Express
Overall a great place to stay - clean, comfortable, efficient and functional all around with a good hot
November 7, 2015