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Rated 4.1 out of 5 by 162 reviewers.
Rated 4.0 out of 5.0 by Room Concern The sink stopper did not retract. Forced to use hands in dirty water to empty sink. The room carpet was loose and bunched. Tripped a couple of times. Noisy Construction going on for first 3 days of stay (during the day) July 5, 2013
Rated 5.0 out of 5.0 by Great Service Great OK ! Comfortable Location and good Parking. The great Service ! Comfortable bed. June 30, 2013
Rated 5.0 out of 5.0 by Great Stay Hotel was quit and relaxing, close to shopping and all amenities. Great stay! June 20, 2013
Rated 5.0 out of 5.0 by Family Friendly This was our first trip to Vancouver with kids and it was a great treat to stay in this hotel. It is very close to to the train and we took it straight to downtown. The train ran every 3-5 min but was so quiet we never heard it. It is right next to the mall that gave us food and shopping choices. It had a pool and laundry facilities that were very reasonable. Overall the kids and wife had a great time, that is all that matters in my book. The only downside was it was a little difficult to find, but once in we had a great time. June 16, 2013
Rated 4.0 out of 5.0 by It's great place for business trip and family vacation. My family recently stayed one night at the hotel. We're extremely satisfied with overall services. We would stay at it again for a future trip to Vancouver, Canada. June 16, 2013
Rated 4.0 out of 5.0 by Three drawbacks but would stay again When we were there, the Skytrain across the street decided to waterblast their stairway at 3:00 a.m., blasting us out of sleep immediately and keeping us that way until they finished. One day we stayed in, so put out the "do not disturb" sign. The next day we went out, so made sure not to have the sign out, but housekeeping didn't clean the room. The pillows were garbage. All that being said, the room was clean, the continental breakfast excellent, the value good, and the location so convenient for our needs, that we would stay there again. June 8, 2013
Rated 5.0 out of 5.0 by 57Denise Never a problem with my stay, staff are always helpful and courteous. Quiet and clean and feel very safe as I travel alone. Thank you. June 1, 2013
Rated 5.0 out of 5.0 by Always a comfortable and pleasurable stay When staying at the Holiday Inn Express in Metrotown Burnaby for business I feel very comfortable and safe and able to do my work. I get a wonderful nights sleep due to how quiet the hotel is. The staff are always very helpful and a pleasure to deal with. June 1, 2013
Rated 5.0 out of 5.0 by my second home holiday inn burnaby metrotown is where my family and me always stay, regardless of where we going. hospitality, and comfort is like home, besides sky train, buses and mall are within walking distance. Very convennient location. May 26, 2013
Rated 5.0 out of 5.0 by Great location Our recent stay at this hotel was really good. The hotel was very easy to find and the free underground parking was a real bonus! Other than a view of a roof top, the room was very spacious, clean and quiet. Being next to the mall was great for sure, as we both needed a couple of things and it is only a minute to walk over to the mall entrance. The major grocery store is open before and after the other stores open and close and they have just about everything! We were only across the street from the sky train station and only about 20 minutes to get downtown. We will stay here again for sure! May 26, 2013
Rated 5.0 out of 5.0 by Excellent stay Everything was just what we needed. Simply an excellent stay May 18, 2013
Rated 3.0 out of 5.0 by Good hotel but stay away from this room We have stayed here a few times and the beds are great and rooms are generally nice. However if they ask if you want to stay in the "Skylight" room.... SAY NO!!!! The room felt like a prison cell. Very tiny room and the "skylight" is actually a window which is 12 or 13ft up on the wall. As in it starts at the 12ft mark. You feel so trapped and the window is so high up that it feels as if you are locked away in a prison where they have a window so high up that you can't escape and just to tease you with some light. If there was a fire you wouldn't be able to get out as the window is so high up and no way to get to it. I am not sure it is actually legal to have a room like that. Nice hotel but stay away from the "SKYLIGHT" rooms!! May 16, 2013
Rated 5.0 out of 5.0 by Right across from skytrain station Comfortable bed and room. Close to Metrotown Mall, good restaurants, and skytrain station. The staff was very helpful and responsive to our requests. May 16, 2013
Rated 5.0 out of 5.0 by Great place to stay and central to Skytrain A great hotel that gives to access to everything that Vancouver has to offer and some of the best shopping in BC. May 6, 2013
Rated 5.0 out of 5.0 by Great Location Great central location. Close to many places to eat. April 28, 2013
Rated 5.0 out of 5.0 by great hotel I stayed here two weeks in a row. Enjoyed the hotel both weeks. Staff was very friendly. April 24, 2013
Rated 5.0 out of 5.0 by great hotel. nice and quiet Had a great stay. Even came back the next week and stayed again. April 17, 2013
Rated 1.0 out of 5.0 by don't ever stay at this property ....DIRTY HOTEL This property is filthy dirty the management does not care how he maintained his property that was cobwebs growing in two of the bedrooms that it was very unhygienic. when we requested the manager to address itemsThe manager (Linda) who was on duty did not care one bit additionally There was a power outage in the whote hotel , in a room was dark for several hours and she was very in competent to be able to handle the situation on hand refusing to cancel our reservations after a major fuss and putting up a fight she reluctantly agreed to cancel the reservations and let us out of our room I do not recommend anyone to stay at his property it stinks you do not get value for your money do not ever stay at this property April 11, 2013
Rated 5.0 out of 5.0 by Great Hotel Great Holiday Inn to stay at, couldn't ask for a better location (right next to the largest mall in area). Staff was very nice & helpful, clean room, oversized breakfast area with great selections. Would stay here again if we make it back to this area!!! April 5, 2013
Rated 1.0 out of 5.0 by Terrible wheelchair accessibility I stayed at this hotel once before and explained some of the issues and was told it could be rectified for my next stay. I made my reservation over the phone explaining I required a toilet to be changed in the wheelchair room for safety reasons (this is a 10 minute job and a $5 dollar wax ring) I requested that if it could not be done that I was to be contacted asap so I could make other arrangements. Well I arrived having not been contacted figuring the change was made. It wasn't so I attempted to get it rectified by speaking with several staff at the front desk not only was I spoken down to but one staff member was giggling at the conversation I was having with the other staff member. He told me they couldn't make the change and didn't know why I wasn't informed. I then spoke with someone who said they were the Sales Manager who went so far as to tell me it was illegal for them to make the change which is untrue and in fact their designated wheelchair accessible room would not pass code for accessibility requirements. So not only was my request belittled but I felt I was as well. This was the worst experience I have ever had while traveling and I do quite a bit for business and pleasure. April 2, 2013
Rated 5.0 out of 5.0 by Great Accommodations Just got home from a 4 nights stay at the Holiday Inn Express - Metrotown and it was great! The room was relaxing and clean, the staff were helpful the location just could not be beat! Will definitely be staying here again! March 26, 2013
Rated 5.0 out of 5.0 by Good hotel Hi, the staff were friendly, clean and quite hotel. Easy parking underground too. Breakfast is good but wish it starts at 6AM instead of 6:30. If you are in town for business and have to leave early 6AM is the way to go. This was my second stay in this holiday inn so if I did not like the first time I would not be coming for a second :-) Not too far from down town. Good choice as hotel. March 22, 2013
Rated 5.0 out of 5.0 by great room and service the front desk staff were very helpful and friendly. February 28, 2013
Rated 5.0 out of 5.0 by Consistently great experience As a business traveler, it's important that I know what to expect when I arrive at my hotel. HI Express Metrotown is convenient to my clients, gives great service, and has consistent quality. February 27, 2013
Rated 5.0 out of 5.0 by Great location Nice hotel in a great location near shopping and public transit with nice service February 25, 2013
Rated 5.0 out of 5.0 by Excellent 'home away from home' Close to my client, comfortable, and lots of appropriate amenities nearby. February 19, 2013
Rated 5.0 out of 5.0 by Great service and relaxing stay The staff at this hotel are great. Love the smiles and generosity and going the extra mile. Always relaxing and quiet rooms, highly recommended. February 7, 2013
Rated 5.0 out of 5.0 by Clean and comfortable, close to shopping and transportation We arrived late after travelling all day. The clerk at the desk greeted us and quickly checked us in. My husband was attending an off-site course the next day and she was knowledgeable of the area and answered our questions regarding the best way to get there. Our room was very clean and we enjoyed the king bed with the fresh linens. The bar fridge was handy for our wine and cheese and I appreciated the free Wi-Fi. While my husband was attending his course the next day, I was able to shop at the adjacent Metrotown Mall. We dined that evening at a nearby restaurant, then took the Sky Train the next day to Granville Island. It was so convenient to use and nice to not worry about driving in the City and parking. Everything we needed was "in reach" and the hotel was easy to find. We will definitely use this hotel again. February 1, 2013
Rated 5.0 out of 5.0 by Great location, helpful staff The location of the hotel was perfect for my work in Burnaby and visit to Vancouver city. The staff were freindly and very helpful. Would definitely stay again. January 27, 2013
Rated 5.0 out of 5.0 by Great location, helpful staff The location of the hotel was perfect for my work in Burnaby and visit to Vancouver city. The staff were freindly and very helpful. Would definitely stay again. January 27, 2013
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