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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: VANCOUVER
  • Distance From Hotel: 9.0MI
  • Local time zone: GMT-07:00

Check In: 4:00 PM Check Out: 11:00 AM

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 19
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:3
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English
  2. French
  3. Korean
  4. Chinese

Pet Policy

Pet Policy

Designated pet rooms for small pets under 20 lbs, based upon availability. Reservation must be made directly with hotel.
Pet fee amount  25.00  CAD  per night

What's Nearby

What's Nearby

Attraction:
Metropolis at Metrotown Shopping Centre
Distance From Hotel:0.0KM
Attraction:
Skytrain to Downtown Vancouver, etc.
Distance From Hotel:0.5KM
Attraction:
Area Golf courses
Distance From Hotel:2.0KM
Attraction:
Burnaby Village Heritage Museum
Distance From Hotel:2.5KM

Parking

Parking

  • Car Parking Available
  • COMPLIMENTARY Valet Parking while the underground parking undergoes renovations. Starting October 21, 2013 until mid-December, 2013. Overheight parking available.

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Hotel renovated inFebruary 01, 2009
  • Total number of rooms:100
  • Total number of suites:1
  • Total number of rooms with only one bed:47
  • Total number of rooms with only double beds:52
  • Total number of non-smoking rooms:100
  • Total number of rooms for the physically challenged:3
  • Executive floors
  • Executive rooms
  • Interior corridor
  • Total number of floors:6
  • FEMA Property Number:CANADA

Burnaby Hotel near Vancouver is adjacent to Metropolis at Metrotown

Stay Smart when you visit Burnaby and choose the 100% smoke free Holiday Inn Express Hotel Vancouver Metrotown. Our Vancouver area accommodations are directly adjacent to Metropolis at Metrotown, the largest shopping complex in British Columbia with over 400 stores. The Metrotown Skytrain Station is directly across the street and that means easy access to YVR, Cruise Ship terminal at Canada Place, Rogers Arena & BC
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Burnaby Hotel near Vancouver is adjacent to Metropolis at Metrotown

Stay Smart when you visit Burnaby and choose the 100% smoke free Holiday Inn Express Hotel Vancouver Metrotown. Our Vancouver area accommodations are directly adjacent to Metropolis at Metrotown, the largest shopping complex in British Columbia with over 400 stores. The Metrotown Skytrain Station is directly across the street and that means easy access to YVR, Cruise Ship terminal at Canada Place, Rogers Arena & BC Place.

Our hotel's location is ideal for corporate guests looking for Greater Vancouver accommodations close to companies like BC Hydro, Telus, and the many Business Centres in Burnaby. For meetings, we have over 5,000 square feet of meeting space, with catering and A/V equipment available.

Leisure visitors will find our location extremely convenient. The attractions in Vancouver, such as the Capilano Suspension Bridge, Granville Island, Gastown and Stanley Park, are minutes away.

You will enjoy all the excellent amenities we offer at our hotel. There is free gated underground parking, a year-round, heated, outdoor pool and sun deck, as well as a fully renovated and expanded fitness centre. Start your day with a free breakfast buffet in the newly renovated breakfast bar and relax during the day in the new Guest Lounge. Every room is equipped with a refrigerator and microwave. For the best hospitality in Vancouver, Stay Smart at our Burnaby, BC hotel.

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Features
- Our Burnaby, BC Hotel's location, directly adjacent to BC's largest shopping complex Metropolis at Metrotown, can't be matched. Located in the heart of Burnaby, the hotel is close to many shops, restaurants, entertainment, and business parks. There is a SkyTrain station and major bus exchange immediately adjacent to the hotel.
Announcements
Metrotown is a busy area for construction. There are several projects around the hotel and new shops, restaurants and attractions coming! We will be undergoing room renovations in phases until
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Announcements
Metrotown is a busy area for construction. There are several projects around the hotel and new shops, restaurants and attractions coming! We will be undergoing room renovations in phases until November 2014. We apologize in advance for any inconvenience. Our driveway area will be closed from September 15 to October 15. Pick up and drop off for the hotel will be on the parking level only.
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Guest Reviews

Rated 4.0 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 by As expected Love Holiday Inn Express because you get standard free internet and free breakfast. Good location and free shuttle to cruise terminal (princess). Exactly what I asked for, and received. That's why I book HIE over and over. June 12, 2014
Rated 5.0 out of 5.0 by clean rooms and great staff very accommodating staff right from the front desk to the cleaning personnel. June 11, 2014
Rated 5.0 out of 5.0 by My new home base whilst in Vancouver I thought I would try this location because of it's location which made it easy for me to visit customers that are spread out around Vancouver. I was worried about the traffic noise because it is located right on Hastings--but I didn't even notice. The hotel was very clean and the rooms were nice--with excellent internet service and fitness room. Many restaurants to walk to......... As an added bonus, there were a lot of people staying there that were going on a cruise--so everyone was friendly and happy. June 9, 2014
Rated 5.0 out of 5.0 by holiday inn we stayed there because my husband is undergoing radiation therapy at the cancer agency and it was reasonably price and easy to get to the BC cancer agency only 15 minutes away June 8, 2014
Rated 5.0 out of 5.0 by Hard to find at first, but worth it! The reception staff was very welcoming and helpful. She explained where everything was, which was good for an out-of-towner. Great location for various restaurants and grocery stores. Within walking distance to the coast and mountain views and different parks good for walking or playing with dogs/kids or picnicking. June 7, 2014
Rated 2.0 out of 5.0 by no pool We chose the location because we were attending a meeting at this location, that was convenient. They don't have a pool. It was nice to have complimentary breakfast, wifi, and free parking. Our bathroom shower wasn't cleaned, it had hair in it. The carpet is in poor condition. The heating/cooling was hard to figure out but it worked. June 4, 2014
Rated 2.0 out of 5.0 by Front Desk With the problems that we had at the property we will not be staying here again. We have stayed here in the pass when we cruise out on Vancouver. I am also a travel agent and we not book this property for any of my clients. June 4, 2014
Rated 3.0 out of 5.0 by Comfortable bed but bad experience I had high expectation from the brand. Upon arrival we saw there were no standard toiletries (hand soap, shampoo, shower cap, etc.). That is something that someone would expect from any hotel. Getting it fixed was not trivial, even though eventually fixed after expressing how disappointed I was. Then I realized that the bathroom exhaust fan not working and every time we took shower it just fogged up the bathroom. The room we were in had too much road noise (I would expect a better noise proofing). I did a mistake of not checking if the hotel had a pool and disappointed to find none. I was expecting Pool from this brand. Now on to the good things: Bed and pillows were super comfortable. Wireless internet worked great. Breakfast was great and up to the expectation. June 3, 2014
Rated 3.0 out of 5.0 by Good room, helpful staff, great breakfast but little sleep We were very pleased with the check in and front desk staff, all so helpful, staff went out of their way to provide directions and information. The room was a good size for a family of four and the breakfast buffet had lots of choices both hot and cold. The negative experience was that we chose the wrong night to stay there due to a rave party at the PNE. The party continued afterwards in the hotel from 1:30am onwards and culminated in a fire alarm and a flood. Staff tried to help but it appeared there were not enough security or administrative staff to deal with this kind of night. April 24, 2014
Rated 5.0 out of 5.0 by Great Stay Thanks for the wonderful stay. I really appreciated the breakfast included in the price. Also I had an excellent sleep. March 10, 2014
Rated 5.0 out of 5.0 by 2nd stay Holiday Inn This was out second stay in this Hotel. Overall a very good stay...if you're sensitive to noise then make sure to ask for a room facing the back. Overall very friendly staff and service was great. We will stay there again. March 6, 2014
Rated 3.0 out of 5.0 by Decent hotel There was nothing remarkable about this hotel. It was in a location that was conducive to my activities and that was the only reason why I stayed there. February 12, 2014
Rated 5.0 out of 5.0 by Very helpful staff and comfortable bed On arrival we were cheerfully greeted by Jenina at the front desk. We have all traveled extensively the world over for years and have found helpful hotel staff at many locations but we all agreed that Jennina was outstanding and quickly rose to the top of our list. There was nothing too small or too big for Jennina, she willingly assisted us with our every need, and as we had no car and required assistance using public transport, believe me, there were many questions. We were wondering if this was a one time and one person occurrence but over the next three days we realized that all the staff at this location went far above the standard average; cheerfully answering questions, finding information and items we requested. We did not get to meet the manager during our stay but believe that behind exceptional staff there must be an exceptional manager. February 4, 2014
Rated 5.0 out of 5.0 by Quiet Space with Great Beds We stay here when visiting family in Vancouver and have found it impeccably clean and quiet. The breakfast area is always well maintained and the variety of foods very good. The front desk staff are always pleasant and helpful. Secure, free parking is definitely a bonus. Our only wish is that the rooms be equipped with fridges and microwaves. February 1, 2014
Rated 3.0 out of 5.0 by Comfy bed, good value We stay at this hotel frequently as the location is very convenient for us. My only disappointment this time was not being recognized as a club member even though they had me registered as such. We observed that Other guests received complimentary water and snack and discounts at local restaurants. . January 16, 2014
Rated 3.0 out of 5.0 by Parking Included Updated Holiday Inn Express with underground parking included. Smallish narrow room with kitchenette. Was disappointed that as an Gold IHG member there was no acknowledgement at checkin, nor bottled water or other perks like I usually receive at other Holiday Inns I stayed at that week. Overall good inexpensive room for downtown Vancouver. January 14, 2014
Rated 5.0 out of 5.0 by Great Service I would definately recommend this hotel. I found the staff to be more than helpful and friendly. Wonderful experience indeed. January 12, 2014
Rated 5.0 out of 5.0 by Christmas decorations We were here on Christmas day. We felt so much at home with the hotel's christmas decorations. Our family had a nice time taking our family pictures in the hotel lobby. We came back to stay on new year's day. Thank you. January 8, 2014
Rated 5.0 out of 5.0 by helpful staff We had a really good time staying at this hotel. The staff were all very friendly and helpful, from the reception to housekeeping services as well as those in charge of the breakfast. We love the convenience of the location, the free parking, complimentary breakfast and the comfortable beds. Thank you. January 8, 2014
Rated 5.0 out of 5.0 by Excellent as always The location (so important) in proximity to both vehicle and public transportation; free shuttle between hotel and cruise ship terminals and security of the property is only one of the many positives for my scoring this (again) all excellent. December 22, 2013
Rated 3.0 out of 5.0 by Great location We chose this hotel based on location and it met our needs. We enjoyed our stay but were concerned that the underground parking isn't secure from the lobby access. We came in from a walk and went through the lobby straight down to our vehicle. The only room key swipe required is when you access through the car park. We signed out of our room prior to 6 am and the night staff was obviously tired, the young man did not thank us for staying, invite us to return or wish us safe travels. We feel this was a one time occurrence and plan to return. December 11, 2013
Rated 4.0 out of 5.0 by Comfortable beds-we slept well; Great Breakfast The beds were exceptionally comfortable. The internet was fast as our teens(3) enjoyed gaming together. The room was clean and inviting. The air was fresh and circulating. There was no stale smell. The room lacked a refrigerator and the carpets needed to be stretched or replaced. The toilet sounded loud when being flushed. The breakfast was great. There was a nice selection of items to choose from. One suggestion that I would make for breakfast is to have hot chocolate and/or mint tea. November 22, 2013
Rated 5.0 out of 5.0 by One nighter Overall good experience, too late for breakfast, sorry I didn't partake. November 15, 2013
Rated 1.0 out of 5.0 by terribleroom Room is like a jail cell - blank and looks out onto a blank concrete block wall. October 16, 2013
Rated 3.0 out of 5.0 by Noisy stay! We arrived at this hotel about midnight after traveling from Seattle on the Amtrak train. Our taxi dropped us off, and we were checked in. Upon arriving in our room, we thought the window was open because the room had so much traffic noise. But the window was not open, the room was just very, very close to the extremely busy road. We tried to get a different room, but the desk clerk said they were full and could not switch us. It was difficult to get any sleep. Luckily the traffic slowly died down, but I would not recommend any of the rooms that have windows close to East Hastings. We were able to take the hotel shuttle to the cruise port the next day, so that was a nice plus at least. October 5, 2013
Rated 3.0 out of 5.0 by Nice People ,,very dirty shower The staff were very nice and the Hotel for us was located in a great place. But twice I asked for the shower walls to be cleaned. There were real long hairs all over the walls. This was kinda to bad. I don't like to complain so it put me in a weird spot when it dident get cleaned. I have business there next month and I am on the fence about going back because of that. But staff were very nice. Petri October 5, 2013
Rated 5.0 out of 5.0 by Super comfortable, spacious room We brought our 13 year old grandson with us to a show at the Pacific Coliseum. We stayed in a two room suite on the 3rd floor. With a mini kitchen, a king size bed, and a foldaway couch, there was ample space, so he had a semi private room (an important consideration at that age) . The hotel is wonderfully located across the street from the PNE and a 2 minute walk from the Coliseum. In addition, it is is in close proximity to some very good Asian food. The only negative was a tear in the carpet between the rooms, but other features more than make up for this minor issue. The Exercise room is good, but it's too bad that there is no Spa, Sauna or Hot Tub. Overall, very good value for money. September 24, 2013
Rated 4.0 out of 5.0 by Good overall We enjoyed our stay at this hotel. Rooms were clean and comfortable and the staff was friendly. September 23, 2013
Rated 4.0 out of 5.0 by Caution Great hotel - just what you would expect from Holiday Inn Express. As with previous comments the only downside is the distance from the city centre and the run down, scary area you have to pass through. We started to walk, realized it was too far but could not find a taxi. No change for bus as we'd just landed. Very kind bus driver let us travel for free as she didn't want us walking through the area. Hotel is in very nice residential district though. Front house staff were all very friendly and hotel has good views of mountains. September 12, 2013
Rated 4.0 out of 5.0 by great hotel and great staff over all its amazing from housekeeping to front desk.. September 11, 2013
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Holiday Inn Express Metrotown Hotel Exterior
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Holiday Inn Express Metrotown Hotel Exterior Holiday Inn Express Metrotown Entrance Holiday Inn Express Metrotown Lobby Entrance Holiday Inn Express Metrotown Lobby Lounge Holiday Inn Express Metrotown Front Desk Downtown Vancouver - a short Skytrain ride away Metropolis Mall at Metrotown
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