Rated 4.2 out of 5 by 313
Rated 1.0 out of 5.0 by Kosmozoo Disaapointment
Overall the hotel was OK, going through a lot of remodeling, but everyone has to at some time. Customer service was very poor. As a business traveler the first impression i get every morning with the hotel staff is at breakfast. This hotel does not put the time and resources into making that an enjoyable experience. I was there 4 days, (originally scheduled for 7), left after 4 because lack of customer service. Shift manager did come out and speak to me about my experience, but by then the damage was done and I had decided to move to another hotel. This hotel needs to understand that sometimes the little things, mean the most to business travelers.
July 31, 2015
Rated 4.0 out of 5.0 by KCee16 Good accommodations in the suburbs
High quality bed linens and towels, good climate control, comfortable beds, clean bathroom, good sized fridge and better than average in-room coffee makers, along with free parking. 15 minute ride into Central Vancouver on the light rail; large mall nearby. The location is definitely "out there" though. Should be better lobby area once construction is finished. Breakfast has more choices than many hotels, though like all these hotel breakfasts, fruit selections are a little slim. Cinnamon rolls are a nice touch, as is the pancake machine. Spacious and bright new breakfast area, but even so, it can get tight in there when the place is busy. Pool is small but warm. Some clerical errors, spotty Wifi service, and the ongoing construction prevented it from being as top-notch as it could have been. Overall, though, it's a solid choice for those on a budget who prefer to save money by staying in the suburbs.
July 29, 2015
Rated 5.0 out of 5.0 by cloudslayer High Price, but Great Breakfast
Even with pre-paying discount the price per night was quite high compared to what I typically am used to paying for a holiday inn. Lobby and main areas were under renovations but staff was excellent. Highly recommend taking advantage of the breakfast as the staff were very friendly and there were lots of fresh and yummy choices. Our family loved it. Cleanliness was good for the most part though there was a spoon in the middle of the floor when we got in.
July 28, 2015