Rated 4.1 out of 5 by 85
Rated 5.0 out of 5.0 by Tim3333 Excellent
Everything about this stay was perfect. The service and team are outstanding definitely will return to this hotel.
Highly recommend and the best hotel I have stayed in. Well done to the team at a Burnley. An extremely happy Yorkshire couple looking forward to seeing you again very soon. Perfect!
February 12, 2014
Rated 4.0 out of 5.0 by refrig engineer Friendly staff
Arrived back from work late one night and night shift guy Alan took the trouble to cook a meal for us. What a great guy, not often do staff go to that much effort. Usually point to a vending machine
February 3, 2014
Rated 4.0 out of 5.0 by haworth nice HIE
Had a nice stay in this HIE. Clean and comfortable. Good location for the Pendle area, Ribble Valley, Bronte country. Just off the motorway but difficult to figure out how to access the hotel.
February 3, 2014
Rated 5.0 out of 5.0 by on1knb Large comfortable rooms in quiet location
Have added to my favourites as a good overnight stay. Well kept property with friendly staff and free (quick) internet.
January 31, 2014
Rated 1.0 out of 5.0 by wob79 Knackered bed and noone willing to do anything about it
We stayed overnight at the burnley holiday inn express and the bed was terrible. You sat on the edge and just ended up rolling into the middle. This made for a night of lots of tossing and turning and very little sleep as we kept trying to move out of the dip.
In the morning we reported the issue to the receptionist who said "we know about this problem and we might be replacing the mattresses in the rooms as we've already done the ones on the third floor. Perhaps next time you should book on the third floor."
Now, we specifically requested the lowest available floor as we are not fans of lifts. When we explained this to the receptionist she suggested we should ring up to see if they've changed the mattress next time before we book ?!?!??!?!?! Clearly we won't be booking again as it was a horrendous experience and we were not shown an ounce of sympathy and not given any assistance or option to speak to a manager.
Breakfast options were very limited even though we were told it was served until 10.30am, they closed the doors at 10.15, so you couldn't get anything after that time. Gave it 2 stars for being included in the room price.
Terrible place to stay over. NOT RECOMMENDED.
January 31, 2014
Rated 3.0 out of 5.0 by meandhim2004 Could have been better...
The saggy bed that rolled us together all night didn't do our backs any good. Blood stained linen was incredibly off putting and no bath in a family room seems ridiculous to me! The disinterested and dismissive member of staff we mentioned it to strengthened our resolve to never return.
Breakfast was okay with a good selection. Some fresh fruit would have been nice too.
I know its a budget hotel but you'll get a far better room and service from the Premier inn so I'd choose that 1 st every time.
January 29, 2014
Rated 4.0 out of 5.0 by oiseau71 An excellent small hotel
This hotel is situated in a great location for walking in both the Yorkshire Dales and the Ilkley area.The staff are always very helpful and do their utmost to make your stay memorable.The beds are coimfortable and the bathroom is well appointed.The breakfast is adequete with plenty of choice.I can definately recommend a stay at this hotel
January 15, 2014
Rated 4.0 out of 5.0 by Yasmin28 Comfortable stay at the holiday inn express
The hotel was very peaceful, clean and comfortable. The room had all the facilities and amenities we needed for our stay. We had breakfast included and their was a good variety, however we stayed for 5 days so their could of been a few different things each day so you don't get fed up. The dining room and breakfast area are very clean and tidy. The staff are well mannered and polite but they are not very informative. I do feel that a note in the rooms with breakfast times would be helpful as weekdays, weekend and New Year's Day times are all different so just a little reminder wouldn't go a miss because the use signs on the front desk to notify you of breakfast times are not enough especially if you are not in the hotel all day. Overall our stay was very nice, enjoyable and relaxing. I would recommend to friends and family.
January 5, 2014