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Rated 4.1 out of 5 by 134 reviewers.
Rated 1.0 out of 5.0 by upset hotel preferd taxi company do not use, a £4 journy i got charged £10 August 25, 2014
Rated 4.0 out of 5.0 by Excellent friendly staff Stayed here for a recent Burnley v Chelsea match, it was an evening kick off but despite not checking in until close to 11pm the staff could not have been more helpful or friendly keeping the restaurant/bar open as long as needed. Great service... August 25, 2014
Rated 5.0 out of 5.0 by Excellent I have worked myself as a Guest relations Manager in the past.I was very disappointed during the breakfast,it was a chaos and didn't have enough pastries.I waited for croissants and was told they are in the over but never arrived. Fruit was missing,and it was very hot in the lobby area.They had air conditioning system but wasn't working properly.Hotel management need to make arrangements for proper ventilation system in the bar/lobby area. In addition to this, i was very pleased in the comfort of check in. We booked 4 rooms together and arrived around 1am, i had called the reception 2 hours before that we will be around 1am.When we arrived receptionist was very friendly and he had everything ready for us and we were in the room with in 3-4 minutes of arriving at the hotel.I dont know his name i think his name was Ian(if am not wrong,usually works in the kitchen). August 16, 2014
Rated 2.0 out of 5.0 by Beurteilung Qualität der Zimmer Nach meiner Meinung sollten die Mängel in den Zimmern schneller beseitigt werden. z.B. defekte Möbel oder stark verschmutzte Teppiche. August 15, 2014
Rated 2.0 out of 5.0 sleep. loss of People talking during the night outside in the smoking area prevented me having a good nights sleep. August 14, 2014
Rated 5.0 out of 5.0 by wardrobe We always enjoy our stays at your hotels but we now find that the re furbishing at most of these is very good but we would like to have covered wardrobes and some draws as opposed to just open shelves. We found the breakfast choice was not very good and could be improved by more variety. August 14, 2014
Rated 3.0 out of 5.0 by Great views Well located in the Pendle region with lovely views of Pendle Hill from the front of the hotel. August 7, 2014
Rated 5.0 out of 5.0 by Helpful and Friendly staff This hotel goes out of its way to help cater for my dietry requirements. Having Coeliac Disease I know that when I book they will cater for my requirements without my having to phone ahead. They always have a list of Gluten Free options ready for me at each meal. August 6, 2014
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