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Rated 4.1 out of 5 by 171 reviewers.
Rated 5.0 out of 5.0 by Relaxing workspace with peace and quiet I booked into this hotel to finish a piece of writing which would be impossible to attempt at home due to three violently happy children on their school holidays. I basically used the place as an office with a bed in it for forty eight hours and slogged at the computer until the work was done. If you can find a better writing space for around two pounds fifty an hour I'd like to know about it. Despite being near the motorway the noise was minimal with the window closed - and after 1900hrs the traffic calms down to virtually nothing. Staff were very polite and pleasant and took me at my word when I said I did not want to see a human being for 24 hrs. I retired to the room (very clean, very spacious) with my laptop and picnic basket of supplies. There was no noise from other guests. A refrigerator in the room would complete my ode to joy, but one can improvise by cooling the celebratory bottle of fizz by laying it on its side under the shower on its coldest setting while you read the work through one last time. Then press SEND and open fizz. I would recommend this mode of working to anybody stressed out at work and home: its an ideal short term solution for a third space. Sincerely, Dr. M August 14, 2013
Rated 5.0 out of 5.0 by Clean hotel and good service All staff very attentative and efficient! Everywhere very clean, adequate breakfast and enjoyable evening meal. Ideally positioned for our needs, would stay again if in area. August 14, 2013
Rated 5.0 out of 5.0 by Good, clean, comfortable Choices for bed & breakfast in Burnley are poor. This hotel provides everything one needs for a comfortable stay. Would heartily recommend. August 14, 2013
Rated 5.0 out of 5.0 by Excellent three-day break venue in every way My wife and I stayed at the Burnley Holiday Inn Express for three nights. We twice had an evening meal in the Great Room and we were absolutely delighted with all the facilities, the service and with the location being near to the M65 and an easy canal-side walk away from Burnley town centre. We shall definitely be staying again when we next visit East Lancashire. August 12, 2013
Rated 2.0 out of 5.0 by Mixed emotions The location of the hotel was ok. It was clean with plenty of parking spaces and although next to a motorway, you couldn't notice the traffic news. There was just 1 lift for guests which wasn't ideal but wasn't a show stopper. The entrance and bar area was very clean and spacious and staff very friendly. The room itself was basic but did what it was intended to do. The bed was not very comfortable as rolled into the middle. Great if you want to be close to your partner! The sofa bed was extremely uncomfortable to sit on but didn't go there to spend all day in the room. They were very stingy on the tea and coffee in the room. As there were 2 of us there, we had to share a tea bag to ensure we had one for later or the morning in the room. Could have done with a few more with the kettle. There was a little bit of mould in the shower area. It came with complementary breakfast but unless you don't have taste buds or don't mind acting bland and boring food, I would recommend eating elsewhere. The choice of hot food was disappointing. The choice was sausage, sausage, sausage and moe sausage with a slice of "scrambled egg" and beans. With the egg, you could almost ask yourself if you wanted one slice or more. I put toast down at the maximum temperature and time so really should have been burnt but it came out as a warmer slice of the bread I put down. The coffee was not much to talk about either. It was bland, very bad taste and no matter how many sugars I put in to try to mask the acrid taste, it was still there and I could taste it on my tongue for about 2 hours later. Not an experience I would like to re-live. Overall, the hotel was ok and would recommend for a night stay but be wary if you want a comfortable nights sleep and a good breakfast but convenience to the motorway is excellent. August 9, 2013
Rated 5.0 out of 5.0 by Great place to stay! Great hotel,excellent location next to motorway. When I arrived had a warm welcome from staff a member at check inn desk,when I entered my room I was amazed at the room and bathroom quality.Only downside was the bed mattress was very poor ie too soft and rolled into the middle I stayed for 3 nights and every morning me and my wife had sore backs. Breakfast was great, set the family up for the day. All in all I would return as staff,room and breakfast were brilliant only the mattress a let down and then it would be excellent! August 5, 2013
Rated 5.0 out of 5.0 by Pleasing Experience. Four family members booked two rooms for three nights. Our Dublin flight to Leeds/Bradford got in really early on Saturday morning,and after a very courteous phone call,staff managed to get our rooms made up earlier. The rooms we're fresh and clean.the beds and pillows we're perfect. There's a great shower ,and the toilet can be closed off while someone is having a shower. We found all staff from check-in to room staff to breakfast staff,could not do enough for your comfort. On the days we were there we were able to take our breakfast on the outside decking.(It gets the early morning sun till lunch time) One minuet from the hotel turning left brings you to the canal which has a footpath that brings you into the heart of Burnley Town centre in 20 minuets. All in all a very satisfying experience. August 4, 2013
Rated 5.0 out of 5.0 by Another Great Stay A hotel the IHG group should be proud of!! I have stayed countless times this year and the team work very hard to ensure your stay is enjoyable. They are are a true team and make you feel at home, whilst doing a challenging job. IHG please allow the hotel to change the breakfast. Look forward to next time. August 4, 2013
Rated 4.0 out of 5.0 by Great room and shower - terrible breakfast! The room was beautifully clean, as was the bathroom. Loved the white sheets etc. Breakfast though was simply dire! I know it's difficult to feed so many people on a Sunday morning - the hotel was very full with Danish people staying over for some sporty event. The scrambled egg had clearly never seen an egg in it, the sausages needed a chain saw to cut through (though I am a vegetarian and didn't partake but my partner did) and the baked beans could have sunk a battle ship. The "coffee" was undrinkable and unrecognisable - there were things floating in it! Stick to the croissants and yoghurt, add some decent sliced cheese and some hard boiled eggs - along with the toast - and you might be offering something resembling an edible breakfast! Shameful - goodness knows what the foreign guests thought! August 3, 2013
Rated 4.0 out of 5.0 by Excellent Accomodation. Once again my wife and I have enjoyed our stay at the Holiday Inn Express Burnley. The hotel is everything one needs for a pleasant stopover, clean rooms immaculate bathrooms etc .. my only negatives are the breakfast cooked menu is very repetitive and the sauceages over cooked, and the beer in the bar is boddingtons beer which is not to everybodies taste especially my own. But all in all a very nice place to stay with the staff very attentive to everyone s needs . July 25, 2013
Rated 5.0 out of 5.0 by great experiance I took my grand children away for a few days to this hotel.I can only praise the steff on reception they were very helpfull.My grandkids had a great time.the only thing that spoilt it was breakfast as there were not enough staff to cover busy mornings.But i would recomend this hotel July 22, 2013
Rated 4.0 out of 5.0 by Would certainly go back. Well received at reception and very efficient. Room comfortable and had a very good sleep. Facilities very good but a bit disappointed with the breakfast. Overall, satisfied and would go back again if in the area. July 8, 2013
Rated 3.0 out of 5.0 by Comfy stay! Room was excellent for a comfy over night stay. Small yes but everything you need for a short visit and a good nights sleep and the room was very clean. The staff were really friendly and helpful. I liked the location next to the canal and being able to walk alongside it to get to the shopping centre. We stayed for an evening meal which is convenient and the staff were lovely but the food wasn't great. I had the vegetarian which sounded lovely but it wasn't good. The fish and chips my Husband had looked the safest with the apple pie. I opted for croissants at breakfast which was fine but my Husband had scrambled egg, beans and sausage and he didn't enjoy it at all. July 6, 2013
Rated 5.0 out of 5.0 by enjoyed our stay We enjoyed our stay.The rooms were confortable and clean.Breakfast was a bit of a problen one day but i think they were just to busy to keep up.Iwould go back to this hotel June 29, 2013
Rated 4.0 out of 5.0 by Comfortable beds and brilliant bathroom. Door to toilet AND ensuite combined was most ingenious. Enjoyable stay especially with excellent view over Pendle Hill with all its moods! Good breakfast too. June 21, 2013
Rated 4.0 out of 5.0 by very good HIE let down by the evening meals I stay in a lot of hotels and like HIE as you know what you are going to get, this hotel is one of the better ones in the group a modern hotel boosted by very good freindly helpfy staff Only downside is the evening meals that are very overpriced and not very good at all!! There are no other resturants within walking distance so the choice is limited Breakfast was fine usual HIE choices so no problems here HIE Burnley sort the food out and you would get 5 stars as you are letting your good staff down with that microwaved rubbish June 19, 2013
Rated 5.0 out of 5.0 by Very nice Hotel Its a new purpose built hotel and everything is modern and fresh. The restaurant whilst having limited choice offers good quality simple meals if you decide to eat in. I reported a fault on the room phone and it was fixed immediately which was very impressive service ! June 19, 2013
Rated 5.0 out of 5.0 by Enjoyable stay Recently stayed here for 3 nights, very relaxing. Was great to sit outside and have breakfast. All staff came across very friendly and helpful. My only issue is that the outside decking does not have a ramp or rails to access for people with limited mobility. rooms very comfortable. Would definiteley go back again. June 16, 2013
Rated 4.0 out of 5.0 by very pleasant staff This is the third time we have stayed here, each time has been as good as the last. Everything is clean and comfortable , and as good as it was when hotel first opened. June 16, 2013
Rated 5.0 out of 5.0 by Excellent Hotel & Friendly Staff Regular business traveller throughout the UK and I would rate the HI Express Burnley as one of my very favourite destinations. Rooms are always immaculately clean - with a real power shower to blow you away. Facilities are excellent (very modern), but as always, it is the staff who make the difference. They are a great bunch - friendly, professional, and (in my experience) always helpful. Please keep up the good work! June 11, 2013
Rated 5.0 out of 5.0 by Great hotel Always a great hotel, very clean, great service . Very reliable staff Josh looked after me very well. June 10, 2013
Rated 5.0 out of 5.0 by Excellent all round The hotel is set in a lovely position with plenty of free parking and very easy to find. Check in was very efficient and the staff very helpful and friendly. The rooms were lovey and clean and the beds really really comfortable. We couldn't fault it at all and would definitely stay there again June 7, 2013
Rated 5.0 out of 5.0 by Comfortable room and excellent service We were a party of 8 and all rooms were to an excellent standard. Staff were very friendly, helpful and knew a lot about their area. Would definatley recommend this hotel to anyone travelling to Burnley. May 23, 2013
Rated 4.0 out of 5.0 by Bath Towels The only issue I had was that a bath towel was taken from bathroom after use, but not replaced. So myself and other guest only had 1 bath towel and 2 hand towels between us for the second day. May 22, 2013
Rated 3.0 out of 5.0 by Nice hotel but very poor Wi-Fi Lovely hotel, good staff but the wi-fi did not work in my room May 21, 2013
Rated 5.0 out of 5.0 by Fantastic Property with Friendly and Welcoming Team I found the property to be conveniently located for our weekend away. the modern and friendly atmosphere mad it easy to relax and enjoy my time away. The rooms were very spacious and well designed with large bath room. The beds were great and I slept really well which is unusual. The employees at the property were really friendly and did all they could to make our stay a memorable one, nothing was too much trouble. In particular we found the night Manager Craig to be a very helpful and friendly. Would strongly recommend this hotel to any one visiting the area. May 20, 2013
Rated 4.0 out of 5.0 by Every Business Needs An Eleanor My friend and I stayed here as part of a Spa Break deal that we got via Wahanda, using the Woodland Spa facilities just at the next junction of the M65. The value for money was excellent. We were not expecting luxury and so were not disappointed with our stay, the rooms are clean, comfortable and are perfectly adequate for a short stay. However, we were met by Eleanor who was a credit to The Holiday Inn Group; every business should have 'one' !!! I am in the event management business and if we lived nearer to Burnley would have offered her a job there and then. She was a delight to deal with, efficient, personable and totally professional. I am quite sure that she'll go far. Thank you Eleanor for making our stay a pleasure. May 19, 2013
Rated 5.0 out of 5.0 Great weekend stay. I recently spent two nights at the hotel. Great value for money, very friendly, good room, and a great breakfast! May 10, 2013
Rated 3.0 out of 5.0 by Evening meal Though we thoroughlyy enjoyed our stay at the Burnley Holiday Inn it was spoilt by the evening meal we had in the hotel. The chicken and vegetables I had was obviously under a lamp for a very long time. The vegetables tasted awful and the chicken was dry and the upper part inedible due to being overcooked and tough.My husband's meal was fish and chips and was ok. What a shame a good stay was spoilt by substandard food. The menu was expensive and limited May 9, 2013
Rated 4.0 out of 5.0 by Business trip Overall exactly what I expect from a HIE. I have now started work for a new employer and this HIE is very convenient and I will have no hesitation in staying here again. It does what it says on the tin as they say. Clean and comfortable and it's brilliant the way they arrange a big football match every time I stay in this hotel. I appreciate intelligent staff who can think for themselves even though they were busy. May 3, 2013
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