Rated 4.0 out of 5 by 108
Rated 5.0 out of 5.0 by aewuk Comfort in Burton
Excellent service, efficent friendly staff quiet and comfortable, easy to locate
August 22, 2014
Rated 4.0 out of 5.0 by wanderer jack Disabled Room No Twin Beds
Unfortunatly ,whilst the hotel is good and value for money,we will not be returning ,as the policy of having a double bed in the disabled room is totally unsuitable for most disabled people.
August 20, 2014
Rated 4.0 out of 5.0 by trev1995 Enjoyable
Nice hotel that does the job.
The lady that checked me in was very welcoming and very friendly. That's all most people ask for. Everything else met the standards I would expect. It's a pity there aren't. More staff like her . Working in a service industry I would employ this individual tomorrow without hesitation
August 17, 2014
Rated 4.0 out of 5.0 by toon army Lovely clean room
Overall we had a lovely stay our only disappointment was that the TV was still anologue
August 10, 2014
Rated 3.0 out of 5.0 by fairyfink Comfortable and convenient
This was a clean and comfortable hotel in a quiet location. I would have scored it more highly except for the extremely limited breakfast choices: I have some common food intolerances, and would have liked to see bacon, mushrooms and gluten free bread on the menu.
For this reason, I will try not to stay at one of this chain of hotels again.
August 10, 2014
Rated 4.0 out of 5.0 by lji01 friendly staff, good value
Very friendly staff, very pleased sofa bed was made up ready for our son and was very comfortable which is unusual! Breakfast better than expected with some hot items.
August 6, 2014
Rated 3.0 out of 5.0 by JaggerFamily A clean, tidy and efficient hotel - but beware the HIDDEN parking charges
We stayed at the Holiday Inn Express in Burton-upon-Trent during July 2014 on our way to the Lake District. Having stayed at this venue before we knew what to expect (or so we thought) and were looking forward to a comfortable break in our journey.
Our stay coincided with one of the hottest days of the year and consequently our room was stiflingly hot and stuffy. The guest rooms have no air conditioning (only air circulation). Clearly we can't complain about the weather, but having a top floor room facing the sun meant that with no air-con and all the fans in the hotel having been loaned to other residents - we didn't have a comfortable night.
Otherwise the hotel was clean, well maintained, with polite staff and a fair breakfast (not quite as well stocked as other HI Expresses we have stayed at in the UK).
The sting in the tail with this hotel is the HIDDEN parking charges. Since last we stayed the hotel has secured their car park, presumably to avoid non-residents using it for free parking. The additional security is welcome but nowhere does the hotel indicate that there are any parking charges as you enter the car park, neither is this mentioned in the reception area or during check-in. The first indication of a parking charge is a laminated sign in the elevator to the guest rooms.
Whilst Holiday Inn have every right to charge for parking, I consider it very poor that they keep the charge a secret until after you have driven in to their car park (for which exit is only possible through a security barrier), and no mention of charges is made until after check-in. This behaviour is bad practice, ill conceived and only serves to irritate.
I raised the matter with the duty manager and would expect that at a minimum the charging structure is clearly stated and declared BEFORE you enter the car park.
August 6, 2014
Rated 4.0 out of 5.0 Great Staff
Convenient location and the staff are friendly and professional. the rooms are clean and tidy although the Air conditioning was not able to cope with the warm weather which led to a restless night. However I would recommend the hotel as stayed many times and shall return
August 2, 2014