Rated 4.3 out of 5 by 224
Rated 5.0 out of 5.0 by RachTunders Great staff, lovely stay
Staff very attentive to my needs. Breakfast had a good choice of items. rooms very clean and tidy. internet access very good and free to IHG members. would recommend to anyone visiting the area
July 28, 2015
Rated 4.0 out of 5.0 by WElizabeth Stay at Burton upon Trent
Good Service, clean rooms, breakfast adequate. The only down side to the stay was having to pay for parking in the hotel carpark
July 28, 2015
Rated 4.0 out of 5.0 by Paddy Murphy Nice room and genuinely friendly staff
Check-in and check-out was very prompt. The room was perfect for my needs. I did not spend a lot of time in the room as was out most of the day, but what time I did spend in the room, I would have liked more of a selection of TV channels. The quality of the breakfast was pretty good, but as I stayed for 5 nights, a little more variety would have been nice. The staff members were very friendly and genuine.
July 24, 2015
Rated 4.0 out of 5.0 by Robster27 A very comfortable stay
My stay was fine with no issues. However, the only thing that would have improved the stay would have been the issue of two room keys. This is because the one is required for the lights in the room and that means the other person cannot really go out if the other person is in the room.
July 22, 2015
Rated 5.0 out of 5.0 by Phil7 Another great stay in HIE Burton
As always a great stay, no complaints. Staff, as usual, excellent! Having been staying here for some 6 years they must be doing it right, thank you all.
July 21, 2015
Rated 4.0 out of 5.0 by Macmoore Nice place, nice people
Enjoyed our stay in this lovely town and our night at
Holiday Inn. Disappointed that we needed two rooms, seems a third (small) child is never catered for anymore by hotels. Staf were excellent, thank you.
July 20, 2015
Rated 3.0 out of 5.0 by peterthrtrainer no sleep whatsoever
Do not take room 202, it is not fit for purpose! Road traffic noise, ablution noise from rooms above, and a strange humming noise all night ?
What really got my goat is when i mentioned it at reception the girl said "ah yes, someone else mentioned that, we think it is the fluorescent light outside but we cannot turn it off"??
I said then really, coupled with the other noise in the room it is not fit for purpose and i should not have been given the room! We have ear plugs? I know and they were useless as i had them in all night!
I was then met by a really unprofessional lady who professed to be the manager, however her people skills as a manager where non existent, her name was Lauren! Who went on to tell me not once but 5 times that i should have come down and asked for a room change? at 11.00 pm at night, not knowing if you had any rooms, very arrogant lady, not one offer of acceptance, or recompense?
Poor service. Holiday inn Burton will not get my money next time i am there.
July 20, 2015
Rated 4.0 out of 5.0 by The Box The First Time in a Holiday Inn
Hotel very clean. Need to beware of the a38 running next to the Hotel and the road noise that this generates
July 19, 2015