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Rated 4.1 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by first time first time we have stayed and will again from booking to leaving was first class plenty of space in the rooms and bathroom was clean . staff were very pleasant and very cheerful even when busy . one downside the milk was not very cold in the morning for breakfast but no complaints just i like very cold milk. very good value . July 9, 2014
Rated 5.0 out of 5.0 by very pleasant stay Great service especially on night of arrival when Hotel busy. Good Meal, portions large - go hungry for dinner!! Quiet room, undisturbed nights sleep. Location on business park near road but with windows closed barely heard traffic. Mattress a little elderly but still comfortable. July 7, 2014
Rated 5.0 out of 5.0 by Great service! Staff were excellent, very helpful and polite. Room carpet needs replacing and bed is too soft, otherwise a very good stay. Breakfast has a very good selection. Public rooms are clean and comfortable.. Will stay again when in the area. July 2, 2014
Rated 2.0 out of 5.0 by This is why I normally choose Crowne Plaza As a Platinum member coming for a Rewards night, this has completely put me off revisiting the HIEx chain. - Lift was not working in a 4-storey hotel! - I had to carry 2x luggage & 2x sleeping children up 3 flights of stairs, only to get to the room and the keycard not working. Why are the family rooms not on the ground floor - no effort from the staff to help or relocate room. - Wasn't really the feeling of a "can-do" service. - Lager was horrendously flat, wine was poor - Family room in the middle of a loud wedding party sharing the same corridor + Breakfast met HIEx standard + Adequate parking] + Free (but slow) WiFi July 1, 2014
Rated 1.0 out of 5.0 by Not a great night's sleep :-( We stayed as a family for a weekend in June. It was very pleasant June weather, about 20ish degrees (the reason I mention that will be apparent). The staff and reception were very friendly, welcoming and helpful. The hotel is a budget, limited service hotel and is clean and tidy, perhaps in need of a lick of paint and new carpet as it's looking a bit old. We booked a family room (2 adults and 2 children 10 and 15). So we got a double bed and a sofa bed, when the sofa bed was out it was up against the end wall of the room and impossible to walk round. Thankfully we weren't in the room much other than to sleep otherwise it would have been a right pain. The room was stiflingly hot when we arrived at 10pm. It was a fairly normal summer's day so hardly abnormal weather. We switched the aircon on, this was very noisy and made hardly any difference, it was really slow to chill the room. When none of us could sleep because of the constant whirring of the aircon we switched it off and opened the window. You could feel the cool air coming in immediately - relief! The relief was short lived though - traffic noise, alarms, people in the pub on the corner, the McDonalds drive thru across the dual carriageway - it was ages before we could get to sleep. The beds were the complete opposite of each other. The double bed so soft and spongy that me and my wife just rolled into the middle so we had to sleep ' on the edges' of the bed. The sofa bed was rock hard. No-one had a comfortable night. It was worse the second night as it was a Saturday night and the noise from the pub on the corner went on for longer and there were more people outside as it has been a warm sunny day and was still a warm evening. The breakfast was mostly as expected and for a budget hotel, good basic fayre, hot drinks, juices and bread/croissants/toast etc. However the cooked food option - sausages and scrambled egg is the sort of mass catering food that features on 'how do they get away with serving this' documentaries! The egg I presume comes as a powder, they add water and heat. It is simply disgusting. Many people did actually seem to be eating it - which goes to show why so many people are accustomed to ready meals and mass produced tastes. The sausages were presumably frozen ones, reheated and then able to build up a leather thick skin under the heat lamps. I have stayed at Holiday Inn Expresses on my own when on business and would happily do so again given the prices you can get rooms for. It's generally a good budget brand and you get what you pay for. However I think if I told my family we were staying in one of their 'family rooms' again I would not be very popular, they woke up groggy from 2 poor night's sleep and frankly that's the most important part of a hotel stay! They also make a big thing about free wi-fi. Notices plastered everywhere. Well, if you're going to provide free wifi and make it a selling point then at least provide the bandwidth to enable a full hotel to use it. It's like providing hot water but some of your guests having to have cold showers when the boiler's run out. At times the speed was less than 0.2 Mb/s and when it was at it's best it was very very slow at no faster than 2Mb/s. June 25, 2014
Rated 4.0 out of 5.0 by a great place to stay This is a reasonable place to stay, especially if it's just an overnighter for a long journey. The room is reasonable as far as comfortability is concerned. It would have been nicer if they had a but more of a selection of hot food, not everybody wants or likes beans and sausages. June 19, 2014
Rated 5.0 out of 5.0 by excellent base We stayed at the Holiday Inn express for a short stay with family. Very convenient for Alton towers, around a 40 min drive depending on traffic. Staff were lovely and couldn't do enough for us. Bed needed to be a little more comfier but for 2 nights it didn't matter. Breakfast was great and a nice choice of cereals, toast, and cooked breakfast if you wanted it, kids found something to eat every morning. Lattes were excellent at breakfast time. All in all a brilliant base in which to explore.I would definately stay here again. May 31, 2014
Rated 5.0 out of 5.0 by Friendly helpful staff I had cycled to Burton from Derby and on arrival reception offered to store my bike but I decided to take it to my room which wasn't a problem. I was going out to Barton Marina and after showering - spotless room and bathroom with soap and good quality towels I went to the bar where staff ordered me a taxi. Decent pint of Stella I think. I had a good evening out but came back very late and had been caught in the rain. I had also lost my door key. Not a problem for night staff and I was able to get a hot chocolate from the restaurant area. Breakfast was fine very clean restaurant and friendly staff. Rogether a great Holiday Inn - not sure why it's just am express. May 16, 2014
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