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Rated 4.0 out of 5 by 108 reviewers.
Rated 1.0 out of 5.0 by Noisy hotel I stay in hotels every Friday and Saturday night because of my work. In 12 years of doing this I've never stayed in such a noisy hotel. Sounded like there was a party in the halls until 4am. Running, shouting, banging, and when I told the receptionist in the morning about it all she said was "yeah we know, a few people have complained!" No apology, nothing! Avoid this hotel at all costs. Staff should've stopped the noise as it was coming from right by the main entrance too. They clearly didn't care about customers trying to relax. August 27, 2013
Rated 3.0 out of 5.0 by Business hotel, great location This hotel is in a good location for business in Burton or surrounding towns and cities. The hotel is basic, but rooms are comfortable. Decent breakfast offering. August 26, 2013
Rated 5.0 out of 5.0 by Everything was great, the staff, service and room cleanliness I would definitely stay here again, all you would expect from a Holiday Inn. Good valve for money, only one disappointing thing, no Malibu sold at the bar! maybe they need to expand the choices a little! August 26, 2013
Rated 5.0 out of 5.0 by SImply Excellent Service & Room SImply Excellent Service & Room and the staff were very helpful in sorting our rooms out on arrival. Lovely Hot and Cold Breakfast included. Clean well furnished rooms. Many thanx August 26, 2013
Rated 5.0 out of 5.0 by Great hotel in good location Friendly, helpful staff including chalet girls. Clean room with sofa bed also made up. Plenty of hot water towels in room. Breakfast much better than i thought it would be with hot and cold choices available. 24/7 great coffee and other hot drinks available from reception as well as in room. Superb value. within 5 mins there is a McDonalds and a grill bar. Supermarket also close by with cafe Finally great communications from staff prior to the stay. received a phone call to check and confirm details followed up by an email. Great place August 22, 2013
Rated 5.0 out of 5.0 by Book it great value a friendly satff Tried the other hotel chains but this the best by far will definately use again where ever possible, August 21, 2013
Rated 1.0 out of 5.0 by Not great from start to finish Stayed at the holiday inn in burton on Trent to attend a friends wedding on the 17 th August. Arrived at hotel at 1.30 pm to be told that our room was not ready even though I explained that we would need to use the room at this time in order to shower and change in time for the wedding at the time of booking and was told it would not be a problem. Eventually got into our room which was two singles after having booked a double but was told this would be rectified while me and my wife were attending the wedding. Just getting changed I realised I'd left my cuff links at home so decided to buy some from the lobby area on way out. Told receptionist which cuff links I wanted to buy but after 15 minutes of trying various keys she could not open the cabinet so no cuff links. Very poor. After wedding room was same with 2 singles pushed together and bedding that did not fit the bed. Breakfast items were running out before end of service. Not good from start to finish. August 21, 2013
Rated 3.0 out of 5.0 by Bad Breakfast We stayed for 1 night, the room was ok but the sofa bed was lumpy & uncomfortable. The breakfast was extremely poor as we were expecting a selection of cooked items. In fact the only hot items were beans, scrambled egg & sausages. The 1st sausage was burnt to a crisp & all dried up inside, the 2nd & 3rd were raw inside. I gave up but my husband tried a 4th which looked ok, and the 5th was again raw. Myself & our daughter felt unable to chance eating any cooked food after this so we ended up with a croissant & jam making breakfast a poor & expensive experience. August 21, 2013
Rated 5.0 out of 5.0 by Family Stopover Normally stay here for business and yet again the team at the hotel came up trumps again. They looked after my family superbly. Rooms, bar, food and staff - simply excellent. August 19, 2013
Rated 4.0 out of 5.0 by Good simple hotel These express by holiday inn hotels are cheap, simple and comfortable with a nice breakfast on the morning. Do not expect too much but then again you don't pay too much. Good for a couple of nights or just passing through. Our family enjoyed their stay hope you do. August 16, 2013
Rated 4.0 out of 5.0 by Clean and comfortable room As a place to stay overnight before travelling on, this was ideal. The room was spacious, the beds were fine. There were a couple of issues we had to point out to reception but their response was good and maintenance were on the case just as soon as we left. Would use again as the price was very good value for money. August 11, 2013
Rated 3.0 out of 5.0 by No air conditioning in bedrooms and don't read your booking comments I was most disappointed to find that the bedrooms had no air conditioning although the website for the hotel under the Rooms section stated; "Make yourself at home in your air-conditioned Guest room at Holiday Inn Express Burton upon Trent" The rooms have an air cooling system not air conditioning and was blowing warm air due to the outside temperature. If you want a cool air conditioned room don't choose this hotel. I also asked for an upper floor, no smoking, away from the elevator room and got a ground floor smoking room next to the elevator! This is not a fault just with this hotel but most holiday inn hotels I book. Booking comments are ignored. July 30, 2013
Rated 5.0 out of 5.0 by Value for money Stayed here 20/7/13. Comfortable stay as usual at all your hotels. The beds are much more comfortable than your nearest rivals although you pillows are not as good as theirs! Nevertheless, a good nights sleep - our stay was only a short one, just a 9 hour overnight stay as we were heading off somewhere else early and did not arrive till late the night before. Breakfast was excellent, in fact more than enough but bananas would have been helpful as one of the fresh fruit options! the latte coffee was the best I have had at some of your other Holiday Inns. We will definitely book again if we are in the area again. thanks July 26, 2013
Rated 5.0 out of 5.0 by Excellent stay This was around the third time my family have stayed at this hotel,the last time we stayed we were put on ground floor next to reception,and it was noisey,so we asked for a quieter place as my daughter has sleep related epilepsy ,we were put in a room that we would have been oblivious to an earth quake,room was lovely, staff could not have been any more helpfull,felt more like I was staying with relatives rather than a hotel,can't recommend enough. July 16, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express in UK Best Holiday Inn Express in UK, good staff, good food July 6, 2013
Rated 4.0 out of 5.0 by Nice rooms. Nice and friendly staff Breakfast is ok, but there was no musli first morning. I miss to have free internet. June 24, 2013
Rated 5.0 out of 5.0 by lovely staff/dave The staff are top notch and everything runs so smoothly.Nothing is to much trouble for them.Very nice people indeed.A very clean and comfortable hotel.The rooms and bathroom are spotless.I have stopped here twice and been happy to have stayed here.The breakfast was excellent and as much as you could eat. Good value for money without a doubt. I am visiting Taunton shortly and will be looking for a Holiday Inn Express.Then I am assured of great accommodation. June 21, 2013
Rated 4.0 out of 5.0 by good experience Stayed here on business and was satisfied with the facility. The staff was very helpful, someone (Stephanie if i recall) even printed a map for me when I asked for directions to a safe place to do my morning run). Breakfast was pretty good, although I would have liked a few more options. Room was OK, spartan but clean and functional. Only real negative is the charge for internet access, £5 a day is ridiculous. June 14, 2013
Rated 4.0 out of 5.0 by Clean, friendly staff, rooms need refurbishing I'm a regular visitor at this holiday inn express so am very familiar with the hotel and its staff. The staff are always helpful and polite. The facilities are to a good standard. My only grip is the bathroom sinks are generally blocked in the majority of rooms I've stayed in. The decor is now due for a repaint as well, but overall I would recommend this hotel. June 14, 2013
Rated 5.0 out of 5.0 by Excellent clean hotel with great staff Can't fault our stay. Easy to park (no barriers). Hotel was very nice, staff great and a good room. The breakfast was excellent - advertised as continental but there was a great choice which included scrambled eggs, sausage and beans. Would recommend this hotel without hesitation. June 1, 2013
Rated 5.0 out of 5.0 Excellent experience all round Clean, comfortable and very good value. Staff helpful and attentive. May 24, 2013
Rated 5.0 out of 5.0 by Great hospitality This is the 4th year my wife and I have stayed at this hotel, it is second to none in comfort, service, rooms, the list is endless, I would recommend this hotel to everyone! May 12, 2013
Rated 3.0 out of 5.0 by Adequate business hotel This property is a little older now, but still offers a clean and comfortable stay. Remembering it is a limited service hotel, expect to have to go out for dinner, and pick up your own ironing board from the front desk; however, staff are friendly and helpful. Breakfast pretty good. Location is ideal for Burton, Derby, Lichfield meetings. Very little Priority Club recognition. April 23, 2013
Rated 2.0 out of 5.0 by Lovely staff and room, no breakfast!! Can't fault the staff or the accomodation, but we had chosen Holiday Inn because we would get breakfast in the morning. We got down in good time to find nothing but a few rock hard overcooked sausages left! Absolutly NOTHING else - unless we wanted just toast. Very disappointing, and I would probably pay less and go to the cheaper rival up the road next time I stay in Burton. April 19, 2013
Rated 4.0 out of 5.0 by Great location - Good hotel Overall a great HI Express experience. Clean, tidy, modern, welcoming. April 19, 2013
Rated 5.0 out of 5.0 by A Complete Comfort Zone. We have stayed at this hotel more than a few time, both as a married couple and as parents of a young child, and have found both the level of welcome and level of care excellent at every visit, after six months our son was still recognised by name, and duly spoilt, this, coupled with a very acceptable choice of breakfast, ease of finding location, and ample free car parking makes this a most pleasant accommodation. Our thanks to all staff.. April 15, 2013
Rated 5.0 out of 5.0 by LOVLEY AND CLEAN We had a lovely room, it was twin and was very very clean, and was shocked to see my name on the television when we walked in. We went out for a meal across the road to a hungry horse, came back and had a drink in the lovely bar. We had a very good nights sleep, in a lovely comfy bed. In the morning we had a very nice breakfast. Would not hesitate to stay again. MR MORETON AND MRS L WAIN. April 9, 2013
Rated 3.0 out of 5.0 by Uncomfortable bed The bed in Rm 9 (I think) is totally unacceptable. It was like sleeping on the floor. Otherwise, the stay was fine and the power shower was an added bonus. April 9, 2013
Rated 4.0 out of 5.0 by Comfortable stay We had a comfortable overnight stay and enjoyed the breakfast - we would recommend and stay there again April 5, 2013
Rated 3.0 out of 5.0 by Very Poor quality Holiday inn express Given that i stay half of the year or more in Holiday inns and expresses, This one rates very low on the agenda Rooms very cold unless the heating system is left on day and night at 30. Then the stupid blower fan keeps you awake when the temperasture is reached. No free internet in the lobby. Most hotels offer free internet throughout now. Bar ran out of beer on 2 occaisions over the last 3 weeks. I only stayed there to get the points. Staff friendly and helpfull Often no bananas or rolls at breakfast (small point) but as a Diabetic, Bananas are my one luxury. :-) No underfloor heating in bathroom didnt help matters with the heating, especially when we were working in near freezing conditions for 12 hours a day. Showers very good tho. March 7, 2013
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