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Rated 3.8 out of 5 by 49 reviewers.
Rated 1.0 out of 5.0 by NEVER AGAIN! I'm a 6 year priority club member w/ many stays over the last 4 years. I did not get a reasonable rate for the room I was given. No work desk or chair to do work. Room was a double, though alone was charged for a more expensive rate than a single. Beds were WORN out! Matresses have not been at least turned over, swells. June 9, 2014
Rated 5.0 out of 5.0 by Great Stay Staff was very friendly and helpful. We asked for a quiet room and they ensured we had one. The room was clean. Location was great and safe. May 29, 2014
Rated 3.0 out of 5.0 by Very comfortable & quiet I enjoyed a very comfortable & quiet stay. Service was good and the breakfast was very filling. I will return to this location each time I lay over in Jackson. April 1, 2014
Rated 1.0 out of 5.0 by Poor Customer Service Upon check in I felt that the associate was extremly rude. When going to try to find a place for dinner that evening same associate was somehwat friendlier but had zero knowldge of the area. I had reserved the meeting room and charged an astronomical amount of money for a very poorly equipped room, it did not meet our needs. The tables provided were only about 12 inches wide and this did not provide adequate work space for notebooks, laptops etc. I had requested a board room which I was told they could accomodate. The hotel overnight rooms themselves were clean and updated. The last day of the visit we were literally "kicked out" of the breakfast area. The staff member didn't ask us politely to leave but said as she pointed her finger at the door "ya'll need to get out". There were only two of us in there discussing business then we were told that we weren't allowed to sit in the extremely small lobby. We were then referred to the public library or a very poorly ventilated and cramped business center. The hotel manager ran around in skin tight blue jeans and high heeled to the knee boots. Very unsatisfactory experience, will never stay here again! February 27, 2014
Rated 4.0 out of 5.0 by Good place to stay This location is extremely clean for the five years its been open. The staff is friendly and hospitable. The breakfast is limited and not appealing like other locations but the clean atmosphere makes up for it. When I checked in, the front desk could not add my reservation to my Club membership but the morning staff did at checkout. February 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed/great shower/best breakfast I love the beds and showers at the Holiday Inn Express. This one had the best breakfast I ever had. Eggs, bacon, sausage all cooked and not greasy. The two people working the breakfast were so personable and kind. This was a great experience and I will stay here again! February 1, 2014
Rated 2.0 out of 5.0 by Needs improvement Although this property was convenient for our visit to the area, we were disappointed in our stay. Having had a recent stellar experience at a Holiday Inn Express in another state, we assumed that the Holiday Inn Express Byram would at least meet the minimum requirements of the chain. We were guests for three nights. Upon on our return the evening of the second night, we discovered that our room had not been cleaned, and no, the do not disturb sign had not been left on the door. We brought this to the attention of the front desk, and were at least given clean towels. However, we feel that we did not receive what we paid for. We attempted to speak to the management about adjusting our bill to reflect this lack of service when we checked out. We were advised to call back and speak to the manager the following Monday morning. That was more than 48 hours ago and we have yet to be contacted. Our advice to anyone needing lodging in this area would be to stay elsewhere until this property resolves their obvious poor housekeeping and management issues. December 4, 2013
Rated 5.0 out of 5.0 by Simple comfort I always enjoy and look forward to my stay there. I have never had any bad experiences. I enjoy the comfort, the convience of the location, and especially the t.v. choices. November 22, 2013
Rated 5.0 out of 5.0 by Great Stay I had an overall great experience at this location. The staff was very couterous and helpful. I had a few questions about the local area and the surrounding city and the hotel stay was very knowledgeable inhelpful in giving out directions. November 13, 2013
Rated 5.0 out of 5.0 Great Hotel Clean comfortable and even though it's close to The interstate there is not a lot of noise from it . enjoyed the stay , will stay again , friendly staff. November 12, 2013
Rated 1.0 out of 5.0 by Byram Holiday Inn I was shocked that I had to wait about 10 minutes before someone greeted me at the front desk. The young lady was not dressed in Holiday Inn dress and was not pleasant. My room smelled of BODY ODOR and I asked to change rooms. Your front desk person could care less, seemed put off that was mortified what had just occurred. Probably the worst customer service I have ever received at a Holiday Inn and I stay at them all the time. I will never stay at the Byram location again. Sincerely, A loyal HI customer! October 7, 2013
Rated 3.0 out of 5.0 by Needs improvment I checked in and went to go for a swim, when i was in the pool found a died frog it the pool; I remind you this is an indoor pool. The front desk personal had a boy friend or some guy there, they must have been talking for hours. Not the most professional, or the nicest Holiday Inn I have stayed at. October 2, 2013
Rated 4.0 out of 5.0 by Very Clean and Friendly This was a very clean place to stay. I would stay here again if I needed a room. The staff was also very friendly. September 3, 2013
Rated 5.0 out of 5.0 by Thanks Thanks for a wonderful stay at your hotel. It was very clean and the office personnel were great!!! August 20, 2013
Rated 4.0 out of 5.0 by Very nice stay Room was very nice and staff was Were notably friendly. I relaxed and enjoyed the evening with my family. I would definitely stay again. August 18, 2013
Rated 5.0 out of 5.0 by Great service from staff The staff are easy to talk to and very polite. Enjoyed the stay. August 13, 2013
Rated 4.0 out of 5.0 by Breakfast Not fresh bis quits always stale sausage dried out where it has been reused. July 31, 2013
Rated 3.0 out of 5.0 by Nice property not great service I may have just caught them on a bad day, but at check-in there was only one front desk person on staff and was unable to get into the system. She was on the phone trying to get information on how to access the system. After 20 minutes, she finally got me a room, a smoking room, though my profile specifically requests a non-smoking room. She was unable to switch me due to the difficulties of getting into the system. The manager was out of town and there was no one with experience on the system to help her. The person working the front desk did everything she could to accommodate me, but simply was unable to do so. In addition, she told me that she would be unable to check in drop in guests as they arrive. The room was OK and didn't smell to bad. Breakfast was average at best. From what I could tell, the staff didn't really seem thrilled to be there. July 24, 2013
Rated 3.0 out of 5.0 by Smoke in non smoking room. Requested and was placed in a non smoking room. However, the room had a strong smell of smoke. Requested a change of rooms and was told that they could not help me. Also had requested a ground floor room and was placed on third floor. Hotel is not bad, but attention to detail and staff attitude is not good. July 22, 2013
Rated 1.0 out of 5.0 by Worst experience at holiday inn express I stay at a Holiday Inn property enough to qualify for Platinum. That said, I made the reservation on my phone and arrived to be told that I did not have a room, that they were full! I said there is no way. After pushing the clerk who was on her cell phone and seemed I was taking up her time to help me find another property to move to; she found me a room. The first room was a double and I told her no, that I made a reservation and to cancel my reservation and I would go. She then ask if I would take a king suite. I said yes with a sleepy baby and tired wife and 20 minutes later we have the room I made the reservation for. No apology, no recognition that I should have been upgraded to start with and it was almost like I had taken up too much of their time. I will never stay at this property and would recommend passing on this one! July 21, 2013
Rated 5.0 out of 5.0 by breakfast Please add toast ,bacon scramble/boiled eggs to breakfast menu. I hope to see this on my next visit coming up soon. July 9, 2013
Rated 2.0 out of 5.0 by Hot room and rude staff The desk clerk was not presenting a friendly impression front start to finish. Asked for an upgrade due to platinum status and she said there were none available with even checking. Didn't seem to care. I felt like we were a bother to her. Our room was on the second floor which smelled like there was a skunk loose somewhere. Lastly, the temperature in the room when we entered was at least 80. It took over an hour to cool it down to an appropriate temperature. The staff that checked us out in the morning was pleasant and cordial. July 7, 2013
Rated 5.0 out of 5.0 by Good Experience! I recommend this property. We were traveling through and looking for a place to spend the night. Staff were friendly and the facility was very clean! I would recommend this property and will be stopping again on our many adventures across the USA. Thanks! June 28, 2013
Rated 4.0 out of 5.0 by Exercise equipment This holiday inn had broken equipment ... I am very disappointed in the newer hotels that do not think this is important to hei patrons and invest th money. The desk clerk in the morning was in the computer room. I exercised outside and forgot the card. I waited 15 minutes - and finally found her. June 15, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Byram, MS The Staff at this hotel is outsdanding. Never a bad feeling that you are bothing them, they go out of their way to make sure you feel welcome and they want to help anyway they can. The location is great for what I was there for and the fact that they helped me find a good place to eat showed me they knew the area and the value of good food. I will alway stay in this hotel when I am in that area and could even pick to stay here if I had to dirve 20 or 30 miles to where I needed to work. Great place and outsdanding people June 11, 2013
Rated 5.0 out of 5.0 by Very nice hotel It was such a pleasure to be greeted as a platinum member and be upgraded to a suite without even asking! The front desk could not have been nicer or more helpful. She was kind, happy, and provided a smile that we so sorely needed. The room was clean, and comfortable. We did not eat breakfast, as we are very tired of the usual Holiday Inn Express fare,since we are loyal customers. Easy access to interstate. Highly recommend this hotel. June 1, 2013
Rated 2.0 out of 5.0 by Not happy with service.... After a long day of travel, we were checked into dirty room. We returned to the desk to be switched to another room where we found everything to be up to our expectations. We put our dinner in the (in room) mini fridge provided and retired for the night. The next morning we found our folio under the door as expected, but found our Priority Club Reward night stay had been charged to our credit card. After calling the front desk to get this issue resolved we went to get our dinner from the mini fridge to heat for lunch and found the fridge not working so all of our food was spoiled. We took these issues to the front desk agent who told us there was nothing she could do for us since we stayed on Priority Club Points! Wow! what a way to treat a Platinum member. April 23, 2013
Rated 5.0 out of 5.0 by Very personable staff After a day of flight delays and mishaps It was a pleasure to arrive and find such a helpful staff. April 16, 2013
Rated 3.0 out of 5.0 by Lighting My room was dark with all the lights on. I do not tinkit was may age. All the light worked but you may have gone too far with the energy saving bulbs/size of the bulbs. March 25, 2013
Rated 2.0 out of 5.0 by Disappointment We stayed at this property last August and loved it; for that reason we reserved a room last week when visiting MS. We were greeted by a very nice young woman when we checked in but when we checked out the woman to whom I handed my "keys" said NOTHING and just starred at me. But I digress. 1) When we got to our room the refrigerator was making a god-awful sound and was not working properly. To their credit they did replace the unit. 2) The air conditioner made a horrible noise all night making sleep very difficult. 3) The breakfast selection was abominable and area and very untidy. There were no eggs of any kind and when asked if there would be any, the attendant looked at me a said "Nope". There was a pancake laying on the counter top and the attendant passed by the area several times and did nothing. I threw it away. Out of the six coffee dispensers, only one had coffee and it was 3/4 empty. The famous HIE cinnamon rolls were stale and just barely warm. I could go on and on about the breakfast but I will sum it up with my wife's quote (and she is MUCH nicer and less critical than I) She said "This is by far the worst breakfast I have ever experienced at any Holiday Inn Express" I looked for the breakfast attendant and found him out joking with the same desk clerk that ignored me at check out. I gave up and left. We ended up eating breakfast at a nearby restaurant. March 21, 2013
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