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Rated 4.5 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Nice Holiday Inn Express Clean, newer Holiday Inn Express. Management posted signs to return the luggage carts for other guests to use. Good forward thinking by the Manager of this Holiday Inn. Other Holiday Inn's should adopt this practice. December 13, 2014
Rated 5.0 out of 5.0 by Caring Attitude The Manger and Staff insures everything is first class at this hotel. I would say the overall experience is beyond reproach and would recommend this hotel to anyone who would like to have an enjoyable stay. December 7, 2014
Rated 1.0 out of 5.0 by Awful Customer Service At check-in, I wanted to pay with cash and was told that they needed a credit card for any unexpected expenses. I gave them a credit card and was told to pay with cash at check-out. The next morning, I checked-out and paid my bill with cash. The following day, I noticed that there was a charge on my credit card for the entire room charge. I called the Holiday Inn Express and was told that it would be removed today. When asked why they charged my credit card when I paid cash, I was told that it is their policy to charge the card upon check-in and then reverse the charge if paid with cash. The charge was still on my card two day after my stay. I called the hotel and asked for the manager, I was informed that she comes and goes and is hardly ever in. They took my name and number and said that she would return my call. I had not heard from the manager and called them back the third day after my stay and was told that she was not in and that they do not have a corporate office phone number! Why did they take my cash when they had already taken the room charge from my credit card. My money was returned after 5 days and I never heard from the manager! I called the reservation number and was transferred to customer service and filed a complaint against this Holiday Inn Express. December 6, 2014
Rated 5.0 out of 5.0 by Great Service I have stayed at this property many times, when in the area visiting family December 6, 2014
Rated 5.0 out of 5.0 by Highly recommend Stayed for 6 relaxing days for purpose of fishing Degray Lake. This hotel is close to the lake. Excellent restaurants nearby. Hotel has been remodeled with clean updated rooms and bathrooms. Bed with double pillow top mattress and pillows were very comfortable . Enjoyed the pool and hot tub. Loved the morning breakfast with caring staff that replenished with hot food as needed. Overall good stress free experience with hardworking and friendly staff that always went above and beyond for customer service. I would stay there again. December 5, 2014
Rated 4.0 out of 5.0 by Goof room at good price This hotel is easy to get in and out of. Price is good and up to date room. November 29, 2014
Rated 4.0 out of 5.0 by comfy bed Bed was fresh and comfortable as well as the pillows. Decor was updated. November 20, 2014
Rated 5.0 out of 5.0 by clean and well maintained The rooms and common areas of the hotel we clean and well maintained. Breakfast was good and food was kept available. Staff was friendly and helpful. November 13, 2014
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