Rated 4.0 out of 5.0 Friendly, Welcoming Visit
We found our visit at this Holiday as comfortable as we expected. The room was clean, the bedding comfortable, and the food delicious. The desk staff where helpful and friendly. We highly recommend this location.
March 27, 2013
Rated 5.0 out of 5.0 by TheBeebs2You Great customer service
Unlike most of the clientele, we were not in the area for fun.We were there to bury my beloved mother-in-law. The period of time we were working with coinsided with the Rebel Stakes. There were no available rooms in Hot Springs, and two other hotels graciously pointed us in your direction. We were able to secure six rooms for our family. The situation was such that we had to delay our reservations three different times. The staff was so gracious and understanding of our circumstances.They never once got impatient with me during the process. When we arrived, we were treated like royalty. That the hotel is located across the street from the Cracker Barrel was a big plus for us. Thank you for making our stay so comfortable and for being such a great team. It is in times like these that great customer service really shines.
March 24, 2013
Rated 5.0 out of 5.0 by JEH4 Nice Hotel
I really enjoyed my stay at the Caddo Vally Holiday Inn Express. The hotel still smelled new and everything was clean and neat. I love the sauna and hot tub. The beds were comfortable. I'm not real crazy about the holiday inn express soap and shampoo and I wish the breakfast would include chocolate milk. Overall great stay.
March 13, 2013
Rated 5.0 out of 5.0 by Kurtis07 Great stay- important request met
Despite my sudden arrival and lack of a reservation, the gentleman at the counter, Mark, took the time to meet my request for a quiet room on the top floor- away from the interstate and gas station. He was very courteous while he looked at room availability and was able to find one of the quietest rooms in the hotel. He was also kind enough to check my new priority card # to see if it was active. He even made the effort to ask me how I liked the room on several occasions when he would see me in the lobby. Thanks to his efforts, I had one of the quietest stays at a hotel in a while.
February 21, 2013
Rated 5.0 out of 5.0 by CB77 Great Stay
The newest (and therefore best) place in town. It is so new it still smells new. Usual great breakfast and a very quiet, easy to adjust AC/Heater unit. Stay at this place.
January 5, 2013
Rated 3.0 out of 5.0 by Hogsfan2012 nice hotel - not so nice staff
great hotel, very nice and clean. The staff was somewhat rude, distracted, unhelpful and disinterested. If I'm going to pay money for a room, I at least want an acknowledgement from staff.
January 4, 2013
Rated 5.0 out of 5.0 by cald Property
Nice, new facility with comfortable beds....I love that the pillows are labeld "soft" & "firm", However, check in was a bit slow, since one of the desk clerks was taking a smoke break while 4 people waited in line.
January 4, 2013
Rated 5.0 out of 5.0 by Jerryretired Staff was great and comfortable beds
We were so glad to find this Holiday Inn had power. It is our favorite hotel chain. We know we will have a good night sleep and it is always safe.
The staff was fully informed of the weather and were of great help to us.
January 2, 2013
Rated 1.0 out of 5.0 by travelreader2012 NO sleep. Air conditioner and refrigerator made noise all night long.
My husband and I spent a restless night listening to noise every time the AC and the refrigerator kicked on. Our room was located on the first floor which has it's own noise to deal with, but the appliances in room 103 must be old and in need of repair. I mentioned our lack of rest to Judy when we checked out and she acted like she didn't hear me. She may need a refresher course in the Holiday Inn Hospitality Promise: If any part of your stay is not satisfactory, they promise to make it right or you won't pay for that part of your stay. I would say sleep was the primary reason we were there. We still had to pay the full amount which was higher than usual due to an event at the college that weekend. A full house meant we couldn't switch rooms, so I was expecting to pay less when I checked out.
December 13, 2012
Rated 5.0 out of 5.0 by xray Great Place
Everything about the hotel was great but the best was the staff. Made us feel right at home.
December 12, 2012
Rated 4.0 out of 5.0 by Sdooley Beautiful place but service needs help
The hotel is new and beautiful! Loved every piece of he property but service needs work! The main thing was housekeeping. Don't get me wrong, everything was clean but having someone start vacuuming outside your door at 8:00am on a Saturday morning is horrible! THEN even though we were not checking out for another day, housekeeping knocked on our door at 8:30am wanting to clean the room. Seriously, who wants their room cleaned that early on a Saturday morning?
December 2, 2012
Rated 2.0 out of 5.0 by kappa room condition
Have stayed here before and it was very nice. This last time the bed linen was dirty and I was told that there was no clean linen for that size bed. Explanation given was that there had been a large group there and linen had not been washed. Thoils should not be in a hotel of this size. In all fairness was moved to another room.
November 28, 2012
Rated 2.0 out of 5.0 by DisappointedTwice Poor Experience
Room was not clean, had to request new sheets for fold-out sofa, 2nd day room did not even get cleaned except for the trash being taken out, dog on main floor barked all the time and nobody from management did anything about it, night manager very disconnected from customers, one morning night manager ran counter and breakfast bar.... terrible experience for all, this is not typical for Holiday Inn Express, but definitely typical for this one; this is my second stay there and the first was just as bad.
November 26, 2012
Rated 5.0 out of 5.0 by Brown77 Excellent room
King Suite is outta of this world. Huge comfty king beds, roll out couch, made excellent accomodations for our party of 5 adults. Room size was incredible. Even though breakfast staff "did not show" - current staff jumped in and went to work to get the job done. Will definitely stay again!
November 18, 2012
Rated 5.0 out of 5.0 by FrequentBusinessTraveler Stay Here
Looks brand new. Cool waive your key to unlock door. Beatifule indoor pool with hot tub anddd SAUNA!. Beautifull bathroom with stone sink and shower. Nice eating area, well supplied. Modern decor in room. Very comfortable bed. Cracker barrel across the street. Love the stay. Wish it was not just 1 night.
October 30, 2012