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Rated 4.6 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by What a place to Relax Great place. Stayed with grandkids and found the pool area and breakfast to be super. Room was very nice with lots of room for kids and adults. Thanks for being a great place to stay. September 4, 2013
Rated 5.0 out of 5.0 by Very Clean! Great place to stay. Very clean and staff was very nice. Would recommend to anyone passing through on their way to Tennessee. August 25, 2013
Rated 5.0 out of 5.0 by Very happy with my stay I have to admit I'm a hard person to please when it comes to hotel stays. I was very impressed with the staff. Every single staffer I encountered was so friendly and welcoming. I know that I'm forgetting names, but Jerri, Judy & Cellia were who my dad and I encountered the most during our stay. They were fabulous and helpful. The rooms/ hallways/lobby/ elevator were always very well cleaned. I would recommend this hotel, and plan to stay there again in the future when I travel to arkedelphia. August 20, 2013
Rated 5.0 out of 5.0 by Platinum Member Concern The hotel was great and the staff was remarkable during our five day stay. The breakfast lady (Celia) made my wife and grandchild feel special everyday which made our lengthy stay enjoyable. The only downside if you are a platinum member you can forget about and upgrade at this hotel. The best they have to offer is a queen size with two double beds which to me is not an upgrade. This is not a reflection of the wonderful staff which made us feel comfortable but a reflection on the owner. August 18, 2013
Rated 5.0 out of 5.0 by Excellent facility, excellent staff, and excellent overall experience. Our stay was the last night of a seventeen day road trip. It was by far the best stay of our trip. The accommodations were excellent and my wife and granddaughter were very pleased. Highly recommend this facility. August 15, 2013
Rated 4.0 out of 5.0 by Good breakfast & very well stocked Very well stocked & maintained breakfast. Cudos to hostess. Rooms were very comfortable & maintained. Desk employees were congenial. Couple of stains on pillows only complaint. August 11, 2013
Rated 1.0 out of 5.0 by Poor customer service I travel frequently and usually stay at Holiday Inn properties. I booked my room via phone directly with this property and specifically requested connecting rooms and received confirmation of that booking. Upon arrival, I was informed that my rooms were across the hall from one another. When I said that I had requested connecting rooms and that was what I was told was reserved, the manager told me that they did not have any connecting rooms available. No apology. I then asked about a single room with two queen beds and here response was less than enthusiastic about having to check to see if any were available and if I was cancelling one of my room reservations. I finally got a single room, but with air conditioning which was unable to cool the room below 76 degrees. It was cooler in the hallway than in my room. I will stay anywhere other than this property. August 9, 2013
Rated 4.0 out of 5.0 by We always enjoy our stay at IHExpress We always enjoy our stay at IHExpress. We've been priority members for years now and overall it's a great experience. The rooms are comfortable and staff is great. We did have two minor issues this last visit and that was the outlets built into the two desk lamps were not working so we had trouble charging our iPhones, iPads and the grand kids iPod and kindle. The second was water in the carpet just in front of the fridge. Thank you Holiday Inn Express for the great service over the years! Vic & Carol August 8, 2013
Rated 5.0 out of 5.0 by just great From the moment I stepped out my car the staff was wonderful warmhearted and made me feel at home! The rooms were amazing. The hotel is the best around the Arkadelphia area!! The only thing is it pops up wrong on maps. August 5, 2013
Rated 5.0 out of 5.0 by Great service It seems that they actually care how you are. That is something that has been lost at most places. Great staff August 1, 2013
Rated 4.0 out of 5.0 by Well maintained but pool not swimmer friendly The property overall was maintained very well, clean and up to date. The pool was freezing and over chlorinated, our eyes started to burn after being in the pool area for only 15minutes. The breakfast area was clean, but the pancake maker was broken and they ran out of fruit. So, that was disappointing. I would recommend this hotel on cleanliness and comfort level. July 29, 2013
Rated 5.0 out of 5.0 by Great stay for the money We stayed at this hotel twice in one week while traveling to and from Tennessee. Great service, comfortable room, plus our two dogs loved it! July 26, 2013
Rated 5.0 out of 5.0 by Clo Great property staff is amazing guest rooms and dining area very clean. Highly recommend this property. July 21, 2013
Rated 5.0 out of 5.0 by Wonderful Employees were outstanding. Guest rooms and dining area were very clean. Will stay here again. It was a very busy weekend for them and I had problems with the 1-800 # making promises that the hotel was not able to keep but the manager helped us through it. This was the second time the 1-800 holiday number has made promises the hotels could not honor. I recommend booking through the hotels them self. This property is outstanding. July 21, 2013
Rated 5.0 out of 5.0 by A great Holiday Inn Express Rooms were clean. Giant indoor pool, indoor hot tub, and sauna. Pretty impressive facility. My family stayed here on our trip from Louisville to Austin, and were glad we picked this hotel. The staff was very friendly to our kids as well. July 18, 2013
Rated 5.0 out of 5.0 by great stay the staff, housekeeping and front desk are always professional and very friendly. Makes for a great stay. thanks July 17, 2013
Rated 2.0 out of 5.0 by Staff Refused to Provide Available Upgrade I booked a King suite and the staff said that they had no upgrades available. When I found out that there was an Executive King available and questioned the front desk staff, the staff blatently said that it was the owner's policy to never upgrade to those rooms even if available because they can make more renting them. July 16, 2013
Rated 5.0 out of 5.0 by Nice Hotel My husband and I stayed at this hotel, July 4, 2013. A very nice hotel, very clean rooms and comfortable beds, the staff was very helpful and nice. The breafast was very good, many items to choose from. The hotel is very close, to Lake DeGray, which was a plus for us, since we were there to visit our children and grandchildren, whom were camping, just down the road at the state park. Excellent place to stay, and play at the Lake. We will stay here again, for sure. July 11, 2013
Rated 5.0 out of 5.0 by Clean Very pleased with the staff and hotel period. Looking forward to staying here for many more trips into the future. Daughter is attending OBU Fall 2013! July 8, 2013
Rated 4.0 out of 5.0 by Great Place to Stay Spent the night on my way to Texas. The room was large enough for my wife and me and two grand kids and the dining room had plenty of tables. Very accessible from the freeway and close to gas stations and restaurants. The staff was very helpful and friendly. July 5, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay Our room was clean and comfortable. Even facing the truck stop, we heard little street or truck noise. Very accessible to restaurant and mini markets just across the street. Definitely stay there again. July 3, 2013
Rated 5.0 out of 5.0 by Awesome Staff! Great breakfast! We had only planned on going to DeGray Lake but decided to stay the night. We choose Holiday Inn and were very pleased. The staff were exceptional friendly and welcoming. The rooms were clean, comfortable, and overall very nice. The breakfast the next morning was GREAT! We will be back!!! We were traveling with 5 children and to say they were family friendly would be an understatement! I highly recommend staying at this hotel!!!!! June 30, 2013
Rated 5.0 out of 5.0 by Very clean and beautiful facility Very friendly and helpful staff. Loved the hotel very beautiful and clean. Breakfast was great. Staff was very helpful and friendly. Would recommend and would stay again. June 9, 2013
Rated 5.0 out of 5.0 by DADLSD We've been going between Ohio & San Antonio, TX every 6 mos for the last 13 years. We ALWAYS stay at Holiday Inns. We used to stay at the old one in Arkadelphia for years until it was sold. We haven't stayed in the last several years because we didn't know you had built a new one here! This was our first stay in your new facility & it's absolutely fabulous! Beautiful, tastefully decorated, welcoming & knowlegable staff, & excellent breakfasts! We thoroughly enjoyed our stay and will stop again next time through. The only negative comment I have is your pet deposit of $50 is very steep! We've never had to pay that much before in any other hotel! We've had $25-$35.00 on average. And don't call it a Pet "Deposit"......call it a Pet "fee". A deposit is returned if there is no damage to the room! And maybe you should have someone check the rooms before checkout & then refund it! It doesn't cost a penny more for a small pet to stay in the room w/owners. Most are probably cleaner than children!!!! And with more & more people traveling with their furry friends, hotels should consider this! June 8, 2013
Rated 5.0 out of 5.0 by Stayed at Many, but this one is the BEST Yet Outstanding Hotel. Stayed for 2 nights. Smooth check-& professional service: thanks Gerri. I phoned the front desk for directions to the nearest hospital due to a medical emergency. Clint gave me directions and by the time I came downstairs, he had the hospital address written on a post-it note. He asked if everything was ok when we returned, AWESOME! Also, Tanya on the front desk staff was SUPERB! And finally, Celia made morning breakfast worth waking up to. Overall excellent stay. Facilities are well kept and clean. Décor is nice also. May 28, 2013
Rated 5.0 out of 5.0 by Great Plave to Stay We stayed here and enjoyed our stay. The staff was great very helpfu. The breakfast was great there was a variety of items to chose from. This was just a short drive to Garven Gardens and Hot Springs. Also close to all the lakes. We had a great time will stay again when we are in the area. The only thing that we were not happy about was some grown men playing with a volley ball in the parking lot, whrere we parked our car. We had to move it because they would knock the ball into our car or fall against it. Another couple also had to move there car. I think they were staying there and working in the area. Because they were there every day about the same time also . One of them would use a rock to hold the back door open where they could run in and out the back, which I thought was dangerous. May 13, 2013
Rated 1.0 out of 5.0 by Never Again I will never stay at this holiday inn express here in caddo valley! The customer service was horrid and unprofessional... The manager was very rude and really offended me by asking about my religion when she was upset..with that being said, I will never stay or recommend this location to anyone! However, the room was very clean thanks to the housekeeping..they did an amazing job May 4, 2013
Rated 5.0 out of 5.0 by Great new property! This hotel is beautiful and up to date! I will say that the toilet in the room was loose so every time you sat down you felt like you were going to be thrown off! Room was clean. April 19, 2013
Rated 5.0 out of 5.0 by Comfortable Bed Upon arrival there was an issue with our room, however the manager came and addressed it personally, and switched our room with ease. The beds were comfortable and we had a peaceful night sleep. The hotel was booked with young adults from a school, however that did not impede on our stay. April 18, 2013
Rated 5.0 out of 5.0 by Stop Over Room was clean, comfortable and quiet. We arrived late and the desk clerk was prompt and got us on our way quickly. The breakfast was wonderful...they had bacon which I truly appreciate, most of the Holiday Inn Express locations have sausage. The lady handling the breakfast was very nice and accomodating. April 3, 2013
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