Rated 4.2 out of 5 by 65
Rated 4.0 out of 5.0 by NEOFam Nice hotel
We enjoyed our stay at this Holiday Inn. Room was nice as expected - comfortable and roomy. Staff were very helpful and friendly. Breakfast was fantastic and they had remarkably good coffee.
The "good" ratings stem from the small issues that bugged us: our bathroom was little less clean than we've seen other Holiday Inns; our shower head squealed like a banshee whenever someone took a shower; and someone was smoking on our hallway. (We reported the issues.)
May 28, 2014
Rated 3.0 out of 5.0 by sfitzgerald Nice hotel, internet speed subpar
I have no complaints other than the internet speeds here were very poor. On my first night I was unable to login to my work VPN to access my email and could barely load text only webpages. The following night was slightly better, but still very poor.
May 25, 2014
Rated 5.0 out of 5.0 good spot
Staff was great. Hotel recently updated (new furniture, etc). My only complaint is the wifi log-in drove me nuts, had to re-register my computer and both phones every time I left the hotel. Over several days this gets tedious. Otherwise a great stay.
May 24, 2014
Rated 4.0 out of 5.0 by Seawarrior17 Quiet, Clean, and Comfortable
Spent one night while on a recent business trip and stayed at the Holiday Inn per recommendation of an employee at AAR Corporation (local business). Recommendation was spot on as the room was clean, quiet, and the hotel appeared to be new and in great shape.
Front desk staff were very helpful at check-in and displayed a pleasant, happy attitude upon checkout.
May 18, 2014
Rated 4.0 out of 5.0 by Miller-from Lima Great stay
Comfortable bed, clean & consistent. I would recommend this to anyone staying in Cadillac. I always appreciate the friendly staff, the hot breakfast, and the newly remodeled lobby.
May 9, 2014
Rated 3.0 out of 5.0 by Skip48 Excellent in all respects except for fitness facility
Hotel gave excellent service in all respects except for fitness facility. There was only a treadmill and bicycle for workout; not even pads for abdominal work. If fitness matters to you this is not the hotel for you; otherwise excellent.
March 24, 2014
Rated 5.0 out of 5.0 by scott616 Excellent accommodations
This is a very clean and updated Holiday Inn Express. Very nice rooms, and Amenities. Close to US 131 and convent to downtown Cadillac.
Only complaint was no one was at the front desk when I arrived. No sign, no bell, nothing. Waited a few minutes, and finally looked over the counter and found a bell.
March 12, 2014
Rated 5.0 out of 5.0 by Schwepds Front desk Jodi
Every staff member we encountered went above and beyond. Jodi at the front desk had amazing customer service. She was dealing with a lot and handled it all perfectly!!!!
February 26, 2014
Rated 5.0 out of 5.0 by Gramma1 Great time.
Our second stay here while we visited our daughter's family. The kids love the pool! We loved the pool too but also the breakfast buffet was great.
We did notice the snowmobile engines out our window later in the evening - our room over-looked the main entry.
February 20, 2014
Rated 5.0 out of 5.0 by Griff51458 Quiet surroundings
Nice hotel. Close to downtown. Great value for the price.
February 2, 2014
Rated 4.0 out of 5.0 by Fishtool it worked
Although going through a remodel it was an enjoyable stay. The pool and hot tub was relaxing and the staff was friendly and prompt. The beds were comfortable and the room met our needs.
January 29, 2014
Rated 5.0 out of 5.0 by mikew68 Nice place to stay
Stayed on 1/25- 1/26 for some snowmobiling in the area. (Trails start just down the road behind the hotel). Parking lot was nicely plowed out, especially with the the large amount of snow around the area. Hot tub was great comfort after a days brutally cold ride. Rooms were clean, desk staff very professional and friendly. Hot coffee and breakfast were a great way to start our day.
January 29, 2014
Rated 5.0 out of 5.0 by Cheryl256 Well kept and always remodeling
Impressed with how well it is maintained. The room was beautiful and clean. The whole establishment was very well kept/clean. The breakfast was outstanding. The staff very polite and knowledgeable. Some one was in the breakfast room at all times, taking care of it's cleanliness and keeping up with the coffee and the food. Haven't been there for a couple of years and can't wait to go back.
January 1, 2014
Rated 5.0 out of 5.0 by vbers Attentive Staff
The staff was more than helpful answering questions and providing services that we needed. Always pleasant and very welcoming. I am liking the progress of the new look!
January 1, 2014
Rated 4.0 out of 5.0 by angelcat Hotel is in remodel mode
I do believe when the remodel is finished, this will be a much nicer place. It is currently kind of a disaster area in the lobby. To be fair, both people I spoke with did tell me this, so it didn't really bother me much. The bed was very comfortable, breakfast was pretty good considering the remodeling. Internet worked well. I would go back again, hopefully to check out the new decor. The biggest problem I had was at check-in. I'm a gold elite member, and she had no clue about that.
December 9, 2013
Rated 3.0 out of 5.0 by Sharid1 Our stay
We are looking forward to the renovation being completed soon. See you next month!
November 19, 2013
Rated 5.0 out of 5.0 by Kay52 Clean, comfortable room. Great pool, spa
Was pleasantly surprised at this great room from an Express hotel. Staff very helpful and location was great. Gave us a map for restaurants. Bed and pillows were comfy and refrigerator helpful.
November 12, 2013
Rated 5.0 out of 5.0 by weddinguest2013 Almost Perfect!
Really enjoyed staying at this Holiday Inn Express. Asked for and received a free upgrade to a king executive suite. That room is due to be remodeled next month, but was is very good condition still. Only small things like a little wear and tear. The coffee in the lobby thermos was cold, but I just heated it in the room microwave. The pool and hot tub were really great. Breakfast was the usual, and some of it was more warm than hot. Every person on staff was personable and helpful. The hotel and room were all fresh and very clean.
October 31, 2013
Rated 5.0 out of 5.0 by danvw great place to stay and relax
the staff was very helpful and kind they made our stay very enjoyable.
the breakfast was very good and would highly recommend.
we have stayed the past two years here when enjoying the fall colors and will make this an annual visit . thanks to all who made our stay so special.
Dana the front desk attendant was the best
October 28, 2013
Rated 5.0 out of 5.0 by Popitrite Great value and friendly
Friendly staff, they helped me find a repair shop and the rates are the lowest I have found at a HIX. I would recommend to anyone who is looking for a place to stay in the area.
October 20, 2013
Rated 5.0 out of 5.0 by JRTrout Great service
The front desk were a great help when I decided to extend my stay
October 18, 2013
Rated 5.0 out of 5.0 by gca1943 very commfortable
enjoyed our stay. very comfortable. great staff, especially at check in.
October 3, 2013
Rated 4.0 out of 5.0 by dgbGoshen Breakfast was not what it was supposed to be !
Usually HI has sausage patty included, this time they had just the scrambled eggs and biscuits and gravy. Do not know if it was a cost cutting measure or what?
September 12, 2013
Rated 5.0 out of 5.0 by Satchie Felt Welcome
The woman behind the reservation desk was friendly, welcoming, and very professional. We were very tired from a long day but she quickly found us a room at a price we could live with. After traveling all day and not having an advance reservation, it's a huge relief to secure a clean, comfortable room and be made to feel welcome and safe. The breakfast lacked some of the choices of a previous Holiday Inn Express where we stayed, but was adequate and tasty.
September 5, 2013
Rated 2.0 out of 5.0 by MichiganMike253 Cranky Front Desk
It is amazing how a first impression can color an experience. While not quite up to par with similar properties, the real memory is about how difficult the front desk person was on our checkin. Please note that the rest of the people we met were fine.
September 3, 2013
Rated 5.0 out of 5.0 by MIFamily Clean & Comfortable
I would recommend this Holiday Inn Express. The facility was very clean and welcoming. Staff was great. This is a beautiful part of Michigan to enjoy!
August 27, 2013
Rated 5.0 out of 5.0 by Skip48 Great Hotel
Great hotel, friendly staff. only drawback was minimal fitness facility
August 26, 2013
Rated 4.0 out of 5.0 by ithaler Room Stay
Banana's were rotten and the treadmill did not work for my run? Simple things to fix but need to be addressed.
August 25, 2013
Rated 3.0 out of 5.0 by Scouter76 Sub par service and no Priority Club recognition.
Not my normal great experience with Holiday Inn Express, sad to say. would not recommend staying here again.
August 22, 2013
Rated 3.0 out of 5.0 by tball21 Accommendations verygood, breakfast not so good
Our room was very clean and accommendating. The free breakfast and seating was not good at all. Nice place to stay but we will go out for breakfast from now on.
August 21, 2013