Rated 4.0 out of 5 by 42
Rated 5.0 out of 5.0 by Satchie Felt Welcome
The woman behind the reservation desk was friendly, welcoming, and very professional. We were very tired from a long day but she quickly found us a room at a price we could live with. After traveling all day and not having an advance reservation, it's a huge relief to secure a clean, comfortable room and be made to feel welcome and safe. The breakfast lacked some of the choices of a previous Holiday Inn Express where we stayed, but was adequate and tasty.
September 5, 2013
Rated 2.0 out of 5.0 by MichiganMike253 Cranky Front Desk
It is amazing how a first impression can color an experience. While not quite up to par with similar properties, the real memory is about how difficult the front desk person was on our checkin. Please note that the rest of the people we met were fine.
September 3, 2013
Rated 5.0 out of 5.0 by MIFamily Clean & Comfortable
I would recommend this Holiday Inn Express. The facility was very clean and welcoming. Staff was great. This is a beautiful part of Michigan to enjoy!
August 27, 2013
Rated 5.0 out of 5.0 by Skip48 Great Hotel
Great hotel, friendly staff. only drawback was minimal fitness facility
August 26, 2013
Rated 4.0 out of 5.0 by ithaler Room Stay
Banana's were rotten and the treadmill did not work for my run? Simple things to fix but need to be addressed.
August 25, 2013
Rated 3.0 out of 5.0 by Scouter76 Sub par service and no Priority Club recognition.
Not my normal great experience with Holiday Inn Express, sad to say. would not recommend staying here again.
August 22, 2013
Rated 3.0 out of 5.0 by tball21 Accommendations verygood, breakfast not so good
Our room was very clean and accommendating. The free breakfast and seating was not good at all. Nice place to stay but we will go out for breakfast from now on.
August 21, 2013
Rated 4.0 out of 5.0 by mxfan2 Good choice in the Cadillac area
Rooms were comfortable and peaceful. No complaints here.
August 21, 2013
Rated 4.0 out of 5.0 by JoseTheWrangler Good, but could have different yogurt choices
Great place, typical excellent HI Express experience. Only complaint: only strawberry and strawberry-banana yogurt for breakfast. If you're allergic to strawberries, like I am, it's annoying. Lots of HI Expresses have other flavors in same brand and size - this one could easily do the same.
August 20, 2013
Rated 4.0 out of 5.0 by ithaler Room Stay
Breakfast was lacking...bananas were rotten!?!
Room was nice, price too high
August 17, 2013
Rated 3.0 out of 5.0 by BearWithUs clean room, comfortable bed, poor internet service
Nice clean comfortable room, however poooooooorrrr internet service.
August 17, 2013
Rated 5.0 out of 5.0 by Greggerm Recommend!
First, I should note, this reservation was for a business trip and paid by my company.
The front desk was very friendly and efficient at check-in.
The room was modern and clean. Very pleasant.
Most important for me is a comfortable bed - which this was. The mattress was very comfortable and soft (in a good way) and various pillows were supplied including SOFT and FIRM types.
Breakfast included the usual variety of hot and cold items and also had an "automatic pancake machine" which is novel! I personally am happy with good oatmeal & good coffee which was available.
Overall, a very good experience and value for this business traveler.
August 13, 2013
Rated 5.0 out of 5.0 by rsms Nice location and great service
The location was nice and the service was great. My stay was pleasant.
July 31, 2013
Rated 5.0 out of 5.0 by cswzaba quiet and clean. fridge and microwave
quiet and clean. (stayed on top floor ) fridge and microwave
July 10, 2013
Rated 5.0 out of 5.0 by kjean Nice room and very helpful staff!
Bed was very comfortable and the front desk staff were very helpful with directions.
July 3, 2013
Rated 3.0 out of 5.0 by NoLaw1 Check in process
The employee was not helpful when we inquired about out cerficate for a free stay. She directed us to use the number on our information about the free night and basically dismissed us. She was not helpful or courteous.
June 29, 2013
Rated 5.0 out of 5.0 by Burgewp Great place to stay
We stay in the Holiday Inn X everytime we go to Cadillac. The rooms are clean and the breakfasts are good. The staff is always very nice and helpful.
June 24, 2013
Rated 5.0 out of 5.0 by BobSr Great stay
Everything and everybody was wonderful, we stayed for two weeks and hated to have to leave.
May 23, 2013
Rated 2.0 out of 5.0 by Starman59 Nice staff, but. . .
this place doesn't rate well with my experiences at other Holiday Inn Express locations. First, my room was across from the vending machines and elevators, so there was constant noise all night. I could hear people talking as they walked by my room all night, and EVERYONE walked by my room. Next, the toilet had to be flushed at least three times to empty the contents. Very, very slow. Also, the sofa in the room appeared to have had a heavy weight placed in the middle. No matter where I sat, I slid toward the middle. Spend a few bucks and get a decent sofa! Next, the breakfast was by far the worst I've every had at a HIE. The sausage gravy was lukewarm, the bananas had seen better days, there weren't any hard boiled eggs, and the layout of the breakfast room was the most inept I've seen. It certainly wasn't as inviting as other HIE. This place is way overpriced for what is given. Never again. On my next trip to Cadillac I'll stay somewhere cheaper. I doubt I'll notice much difference in the amenities. HIE is always by first choice when I travel. This, however, was a huge disappointment. I'm just glad I was there for only one night.
May 13, 2013
Rated 3.0 out of 5.0 by LAK1 guest amenities
I forgot my toothpaste and went to the front desk to ask for it. The is a sign in the room stating if you forgot something Holiday Inn would provide it...such as comb, razor or toothpaste! Upon arrival to the desk I was told that there was no toothpaste. The front desk did look for it...but none to be found. I was told to drive to the grocery store down the road to get some. This was a huge inconvenience as I was already in for the night and had to go back out. These items need to be readily available for your guests,
April 23, 2013
Rated 5.0 out of 5.0 by bchevillet Great Holiday Inn
The best Holiday Inn i have been in!!! Service and price was excellent! Will recommend to anyone in my adventures!
April 22, 2013
Rated 5.0 out of 5.0 by Gramma1 Great time.
We were visiting our daughter 's family and meeting our newest grand-baby in Cadillac. We had lots of fun at the pool with the 3 older grandchildren ages 4 to 10. Our younger daughter decided to come at the last minute and the staff brought us an extra bed even though it was later in the evening. The breakfasts were great - loved the pancake machine
April 3, 2013
Rated 1.0 out of 5.0 by Tommy56 Try Harder
I have been using Holiday Inns for 15 years through my business and do hundreds of stays per year. I was very disappointed with my stay at the Cadillac Holiday Inn. No phones - internet slow and working off and on - no acknowledgement that I was a Priority member - my price went from $120.00 - $88.00 by mistake because the lady at the desk didn't know how to handle the computer. The breakfast bar opened at 6:30 instead of 6:00
for some reason. No perks for being a customer. Very little service from the staff who seemed to be pre occupied with other things. No muffins or cookies in the foyer. Felt very unwelcomed.
Made aware of the lack of phones after I booked the room. Exercise room had supplies in it. The hotel did not live up to the standard of Holiday Inn you expect as a paying customer.
Too many other hotel options out there to be this sloppy with your hotel.
April 1, 2013
Rated 5.0 out of 5.0 by Traveler1970 Everyone is always very nice!
I stay here all of the time. I like this place, they have gotten to know me. I like the hot tub and the pool, I wouldn't stay if there wasn't a hot tub. The surrounding are is fine, I just wish there were more dining options within walking distance of the hotel. Obviously Holiday Inn has no control over this. Like I said, I am here all of the time and will continue to stay with them.
March 31, 2013
Rated 1.0 out of 5.0 by Olderfolks Too loud and no control over kids.
The hotel was full of young kids on a hockey playoff weekend. We love kids but parents/hotel staff allowed them to run around like wild indians, play indoor hockey in the stairwells, run up and down always screaming and slamming doors. This went well into the evening, beyond 9;00 pm. Didn't appear as the hotel management was going to try and do anything to quit the place down.
It's great for kids to play but we don't understand why the families were'nt put on the first and second floor and leave other guest on the third floor for peace, quit and relaxation like they pay for.
Truly disappointed, worst stay we've ever had a Holiday Inn or any other motel for that matter. Truly hope we don't experience anything similar to that again.
March 9, 2013
Rated 4.0 out of 5.0 by Michael46 Michael
Was not able to get a late check out even though I am a long standing priority club member
March 8, 2013
Rated 5.0 out of 5.0 by VacationFam Great Place!
This motel is one of the top ones for Holiday Inn Express.
Our room was very spacious and the pool for the children was just right! Breakfast was normal Holiday Inn Express fare which suits our family just right!
February 16, 2013
Rated 3.0 out of 5.0 by Kadie okay
I've been staying at this hotel on and off for the past month for work. I had requested 1st floor for one of the weeks while I was there and did not get it. When I asked the front desk clerk, she replied, "we are almost full and I did not assign room numbers today."
Breakfast needs to be replenished more and have more choices. There is not even any flavored creamers. When your hotel is full, you need to have someone in the breakfast area making sure the guests are taken care of.
Cadillac area got a lot of snow while I was there and the guy who plows did not do a great job. Also, the sidewalk to the back door was never shoveled. One day we were up to our knees in snow with dress clothes on. Nice to have wet pants all day for work.
February 13, 2013
Rated 4.0 out of 5.0 by Shredder ROI
Although great service and staff, did not find hotel to be price competitive.
February 11, 2013
Rated 5.0 out of 5.0 by MISMAN Great Place
I stay at this hotel about 10-15 times per year. The hotel is very consistent and offer a great value. The front desk personnel are always friendly and always respond to special requests. They try their best to accommodate. This is very much appreciated.
I recommend this hotel to anyone visiting the area.
February 6, 2013