Rated 3.8 out of 5 by 161
Rated 5.0 out of 5.0 by RichjNJ Very nice hotel
This is now my new hotel when doing business in Calgary.
Also a very nice gym
November 5, 2013
Rated 4.0 out of 5.0 by Relatives Updated comfortable beds, good pool facilities
Staff very accommodating, great park and fly service and rate
November 4, 2013
Rated 5.0 out of 5.0 by MCJAGFAN Thank You
I was in Calgary on business and I arrived on October 21st, late at night. My luggage was lost by the airliner so I had nothing! I went to the front desk to explain my situation and they immediately began to accommodate me with toiletries that would get my through.
They were also attentive to my lost luggage letting me know that it had not arrived. As much as I was at the front desk, the ladies were always very friendly and accommodating. They made me feel better by the warmth of their smiles.
When my luggage did arrive, rather than disturb me early in the morning, they called about six to let me know that my luggage had arrived.
The wait staff was the best I had encountered at a Holiday Inn and I travel a lot. Thanks for making this trip the best it could be.
October 28, 2013
Rated 2.0 out of 5.0 by Jab4 This hotel is over priced
Bed was old & uncomfortable, shower & taps leaked, toilet ran all night. Although this was fixed the next day I should have never been checked into this room. With my special rate through CPSA I would have expected better value. This hotel has been renovated lately & the pricing structures are of a high end hotel. This hotel is definitely NOT high end. My shower stall must have been 15 - 20 years old & the bed was not much different. I stay in hotels on average of 150 nights a year. This is the poorest valued hotel I have stayed in in all my years of travel. Very disappointed!
October 28, 2013
Rated 5.0 out of 5.0 Beautiful property, great service
This is just a gorgeous HI Express. That is backed up by a great, friendly staff that went above and beyond at every opportunity. I am very appreciative for a fantastic, though short, stay.
October 14, 2013
Rated 5.0 out of 5.0 by Treky Great service
Excellent service. Nice lobby. Comfortable beds. Loved it
October 13, 2013
Rated 2.0 out of 5.0 by Dave144 Disappointed
I have enjoyed great service at the Holiday Inns. I was somewhat disappointed at the service received here. My bill wasn't prepared for checkout and breakfast was the minimum. Usually as a priority club member I received a little gift on arriving but this was not the case here.
October 11, 2013
Rated 5.0 out of 5.0 by lovelyann great rooms
nice staff, and very nice rooms. and great service.
October 9, 2013
Rated 5.0 out of 5.0 by TelPul Excellent facilities
Great place just about 20 mins from downtown but at less than half the price of downtown hotels. Polite, helpful and knowledgeable staff. There is scope for improvement in the menu in the 2nd floor restaurants. At least control the amount of cheese in the lasagna!
Overall excellent experience.
October 8, 2013
Rated 2.0 out of 5.0 by Winnipeg Washrooms need work
I stayed 2 separate 3 night stays at the hotel. The first time:
1. I didn't receive my wake up call
2. The washroom had two body lotions and no conditioner, which I didn't notice until too late
3. The shower nosel would not pull up without strainging
4. There was a slow drip from the tub all night
All the above were fixed the next night but there was NO offer of any compensation, which was disappointing, considering the "if anything is not right we'll fix it and not make you pay".
I ate dinner 3 times in the lounge on the 2nd floor and was satisfied, although there was a loud drunk sitting at the bar who should have been reomoved
I enjoyed the work out room, although the second week there was a problem with a bent pin on the weight machine which I could not remove and had to wait until the shuttle returned for someone to fix it..
There was only 1 electrical outlet reachable to me on the desk, so I couldnt' charge my phone AND plug in my laptop at the same time.
There were not dining opitions within walking distance of the hotel, which made it challenging without a rental car.
October 7, 2013
Rated 5.0 out of 5.0 by Omkara Excellent value for money
Room was well appointed and had a new feel about it. Concierge was extremely helpful with local directions. Felt at ease.
October 7, 2013
Rated 3.0 out of 5.0 by windowgripe Tacky interiors
Stayed for the second time. Exterior painted and looks new. Interior painted over and it is time to change the doors and fittings.
October 7, 2013
Rated 2.0 out of 5.0 by Lenslot Owner's private party keeping guests awake
I had two rooms booked at the Calgary Airport Holiday Inn hotel for the nights Sep 21 and 22, one for myself and another for my friend and her husband visiting from Toronto. That was the first time I had stayed at this hotel. As a Platinum Elite member, we had rooms on the 5th floor. The rooms on this floor had been renovated and were bright and airy.
Everything was as expected from Holiday Inn or the Express brand hotels. However, there were two surprises: the excellent food (breakfast buffet and dinner) from the in-house restaurant and the owner's private party on the second night that kept my friends awake until close to 3am.
Earlier on in the evening (around 11pm), I made an enquiry at the front desk about the loud music that we heard from my friend's room. We were told it was the owner's private party in the hotel restaurant and should end at midnight. (I thought the usual hotel quiet hour was either 10 or 11pm.) I made another phone call to the front desk at around 1:30am as I could still hear some music noises from my room. I was told that the party was over at midnight. I thought the noise was from another room so I opened my room's door to check the corridor; but it was quiet in the corridor. I put on my ear-buds and managed to fall asleep.
The following morning, I found out from my friends tthat the music went on close to 3am. The music was much louder than that heard in my room as their room was more or less above the restaurant on the 2nd floor.
I felt bad about that as it was on my recommendation that my friends stayed at this hotel.
Everything else about this hotel was good but I don't understand why the hotel owner would subject the guests to unreasonable noises late into the night. One can complain about other hotel guests making unreasonable noises and the hotel will deal with it. What does one do if it is the hotel owner/staff who are making such noises?
I use the Holiday Inn or Express hotels extensively when I travel but I don't think I will stay in this hotel again.
October 2, 2013
Rated 4.0 out of 5.0 by Squeeks19 clean room a good nights sleep. friendly staff
We had a good stay .The restaurant was excellent for breakfast.
We ate our other meals out.
September 23, 2013
Rated 4.0 out of 5.0 by Macaco1951 Renovated rooms are excellent
The new look is excellent and I must confess I was most comfortable
My only issue is that there wad no safe. That I would want.
September 21, 2013
Rated 5.0 out of 5.0 by Syly Friendly staff
Staff were very friendly during our stay. Newly renovated lobby looks great!
September 12, 2013
Rated 1.0 out of 5.0 by PA12345 Never again
Will never stay here again and might never stay at a Holiday Inn again. Zero sleep, Very load HVAC, leaky shower, noisy hotel
September 4, 2013
Rated 5.0 out of 5.0 by Vi18 Looks very new.
We stayed one night and was well worth the value. Sometimes I hesitate to take my shoes off in a hotel, but this was definitely not the case. The room was very clean. Bed was very comfortable and the staff was friendly. This trip we did not eat in the hotel so it was not rated. I would definitely stay again and would recommend this hotel.
August 28, 2013
Rated 5.0 out of 5.0 by Matt89455789 Great room
I had the hot tub suite, it was superb. I will be staying there again for sure!!!!
August 19, 2013
Rated 4.0 out of 5.0 by onourwayhome Good Value
Comfortable and convenient accommodations. Check-in and check-out service quick and efficient. Friendly staff in the lounge, though drink options were limited (no mixed cocktails, no pale ale or regular lager on tap). We ate both dinner and breakfast in the restaurant. Food was very good and reasonably priced, but service left a lot to be desired. We waited quite a while before being seated; longer to have our order taken. At dinner, our appetizer was served at the same time as our main course; side salad came without the dressing I had ordered; no desserts were offered and bill was delivered while we were still eating. We observed order of service problems at other nearby tables--salads arriving after steaks, two diners served while two others at same table waited several minutes more for their meal. At breakfast, place settings were incomplete and our food was served and getting cold before missing cutlery was provided. Staff were polite and kept asking if everything was okay, whether we wanted more coffee, etc., but were slow to respond to any requests.
August 19, 2013
Rated 5.0 out of 5.0 by Sigg Excellent Staff
This is a great hotel in an excellent location. The staff are very capable and extremely attentive to their Clients.
August 14, 2013
Rated 5.0 out of 5.0 by Kdawg1 Great looking hotel with great customer service
Hotel looks great with the renovations. Staff were very helpful.
August 12, 2013
Rated 4.0 out of 5.0 by Kudos4noodles Convenient Location
Our daughter lives nearby. It was very convenient for us to get to her and do things we needed to do. Just one thing which we hope the renos will improve - the beds were too soft.
August 11, 2013
Rated 5.0 out of 5.0 by Brian2200 Excellent night.
Came in tired from business trip. Front desk staff was amazing.. I was checked in and in my room in matter of minutes. Beds are comfortable and tv is nice. I was up on 5th floor and although the renovations were going on in the hallway, the rooms are beautiful. A very big thumbs up to the front desk staff and management. Will definatelly stay here on my next visit in September.
August 6, 2013
Rated 5.0 out of 5.0 by Johnnylaw Excellent stay.
Great place. A little too far from the airport at 2 am. However they do have free shuttle service. Staff very pleasent and helpful. Will stay again.
August 3, 2013
Rated 5.0 out of 5.0 by Cassie3 Outstanding services
An absolutely first rate hotel with extremely attentive & friendly staff! Front desk went over & above to ensure we had an enjoyable & comfortable stay. Additionally, our check in was quick & efficient! Excellent restaurant service, delicious, reasonably priced food. Great amenities & overall fantastic hotel ambience. Comfortable beds, top rate cleanliness. Prompt room & housekeeping services; daily, clean, fresh towels & linens. A truly wonderful hotel & one of the best experiences ever!! Highly recommended.
August 2, 2013
Rated 5.0 out of 5.0 by Brent35 Nice and Friendly Hotel
Very nice hotel and fresh smell of all the new things. Our room was on the main floor and the room was nice and clean. we will definitely go back to that hotel.
August 1, 2013
Rated 5.0 out of 5.0 by jen99 Friendly Staff
The reception staff was very welcoming and gave us great advise on what shuttle to take for the 6:00 am flight. It did take a long time at the airport getting through customs! When we arrived in the lobby for the 3:34 am shuttle there was fresh coffee and tea. The shuttle driver was friendly and made the ride to the airport pleasant. The staff was top notch! The rooms were clean and quiet. It was nice to have a microwave and refrigerator in the room!
August 1, 2013
Rated 5.0 out of 5.0 by gampi Thanks for the stay
We were in your new rooms on the first floor... really appreciated the comfort and the services provided during our 3 days stay.
August 1, 2013
Rated 5.0 out of 5.0 by smiley01 Nice hotel
I had a very wonderful stay in this hotel.. They just renovated some of the rooms.. And I got one of the new rooms. Really nice room and very comfortable beds. Their staffs are nice and friendly and helpful. I will stay here again next time.
July 31, 2013