Rated 3.8 out of 5 by 149
Rated 5.0 out of 5.0 by brent22 Excellent hotel in Calgary
I have stayed this hotel last week with my boyfriend, we actually checked few downtown hotels before we got to this place. The downtown hotels are nice but extremely expensive we think it doesnt worth that price. So we finally choose this place, the front desk agent was friendly and helpful. we want go to the zoo to spend our day , then i asked the front desk for the direction, and she offered me few options to get there ( so convinence).
the room was really great, and the bed was comfortable too. it made feel like i am home!
i had checkin breast parmesan for dinner, it was a big portion. and the chicken breast was cooked perfectly done. :)
I like this hotel and we will go back for sure!!!
July 3, 2013
Rated 4.0 out of 5.0 by Vicky1 About the Staff
The fact that I stay there as often as I do, I will say that Rose is by far, the BEST reservation agent the Calgary Airport Holiday Inn has had in the years I've stayed there. She knows what she's doing and is constantly helping the other agents, although not being acknowledged or respected as she should. Rose is the kind of person one should be lucky to have. My experience rating, as a gest, is as such ONLY because of ROSE, and she is the one who deserves the 5 STARS. I hope that the management realises her value to the hotel and rewards her for her efforts for constantly going out of her way to please the guests at all times...just an outstanding employee !!!
July 1, 2013
Rated 5.0 out of 5.0 by don2014 vacation
Staff was very helpful and the rooms comfortable and tastefully decorated. We appreciated the location as it was so easy to get around from there. We look forward to our next stay at this hotel.
June 29, 2013
Rated 4.0 out of 5.0 by jsaybeswift Calgary Flood Service
This hotel and its staff, went above and beyond the call of duty during the Calgary flood. I have been staying in this hotel for over 10 years and I was impressed by how they opened their doors to those in need. The housed and fed people at their own expense. This hotel has won our continued loyalty because of how generous they were during this flood disaster. This is an act that needs to be recognized and remembered. Thanks to the staff for doing such a good job and caring!
June 26, 2013
Rated 5.0 out of 5.0 by Craig1227 Great PLace to Stay.....except the Internet
Checked out of the HI on McKinnon Tuesday morning and sitting in my HI room in Leduc (Nisku) reading the reviews of the Staybridge Inn - Calgary I'll be checking into later today and found the reviewers all had one complaint, "the internet service". During my stay at the HI on McKinnon I was unable to do any work due to the internet cutting out and last night I packed it in and watched TV as it cut out every few minutes at the HI in Nisku. I'm dreading my stay tonight at the Staybridge - Calgary Airport based on the reviews I read on this Property. Three days on the road and three days with little or no internet at ALL....not good. Maybe IHG should have a serious sit down with eHost, I travel and stay in hotels over 150 nights a year and I need to work, my Company's policy is to use IHG where possible, but if it's hindering my ability to get things done they may change that directive. Otherwise the HI on McKinnon is great, comfortable, great Staff, good bar/restuarant, everything but reliable internet service.
June 26, 2013
Rated 4.0 out of 5.0 by 40thAnniversary Renovation
The Staff and facilities were excellent and the room comfortable. However, as the Inn was under refurbishment I consider that customers, when booking, should be advised of the work and given the choice of visiting or not. As a wheelchair user, access into and out of the lift was very difficult.
June 26, 2013
Rated 4.0 out of 5.0 by Northtrader Clean and relaxing - even while they're renovating
Enjoyed our stay. We were there as a family for a complete weekend (3 nights). The room was clean, spacious and comfortable. It was real nice to be able to open a window rather than have the A/C humming all night long. The only thing that was a bit of a surprise was the structure of the "breakfast included". It is not a free breakfast. As a family of four, we got a $20 voucher for each breakfast that was to be applied to the breakfast bill. Children under 12 eat free but for us, that was only one. In the end, the "breakfast included" was a $15 bill (after the $20 credit was applied). This structure wasn't clearly stated at the time we booked.
The location is plenty far enough from the airport that the noise from the planes is a non-issue - even with the window open. It is also far enough away from the trans-canada highway that the road traffic noise is a non-issue as well.
The staff were extremely helpful to make our stay as comfortable as possible.
June 23, 2013
Rated 1.0 out of 5.0 by magicdarkone Calgary Airport
I don't know why they call it that because its not close to the airport. Also they were fixing up the front area and what a mess there, plus the pool kids where getting out and taking the elevator lots of water in the elevator .. almost slipped in there. Second the staff in the restaurant spent most of there time talking to each other and friends that where visiting them also Not the best service I had in a restaurant. would not go back to this hotel again You don't wont to be on the second floor because they have meeting rooms there and the people where loud going into the room and at break times too.
June 21, 2013
Rated 5.0 out of 5.0 by Princess01 Great Hospitality in Calgary!
I must say that my experience at the Holiday Inn Airport was very satisfying. The Front Desk staff were always very friendly and helpful and gave very easy directions where I wanted to go. My room was very comfortable and had all the amenities a traveler could want. I was very happy with my stay at the Holiday Inn and the staff should be commended. I will recommend this hotel to others.
June 14, 2013
Rated 5.0 out of 5.0 by haley comfortable place and great staff
the staff was all very helpfull, the food its really good. And the room its really clean. and great location.
June 14, 2013
Rated 5.0 out of 5.0 by business40traveler A great stay
I had a great stay. Friendly knowledgable staff and great room on the 5th floor. Yup the lobby is under construction but don't let that scare you as the noise, dust, etc is carefully managed and didn't affect my stay at all.
Will definetly be back
June 10, 2013
Rated 5.0 out of 5.0 Great Customer Service
all staff seemed to be very friendly, polite and accommodating.
June 6, 2013
Rated 5.0 out of 5.0 by Gemini1 Nice Hotel
I would highly recommend this property. Rooms are newly renovated as well as the lobby. They have great customer service. The front desk agents , restaurant servers, housekeepers did a great job. It only shows that this is a well managed property. I will definitely stay here again on my next visit to Calgary.
June 5, 2013
Rated 4.0 out of 5.0 by SurreyMike123 super super beds
I find it important to have a confortable bed when you spend time in a hotel. This hotel was very clean and the beds were super confortable. My wife and I had very good nights sleep.
The bathroom was a little small but ok.
I made the reservation a week in advance for 2 rooms one for my friends. I got a quote online at time of reservation, printed the quote
and toke it with me on the trip from Surrey BC. At check out time I was surprise to see the charge was higher then the quote by about $100 for 4 nights stay. I informed the clerk at the front desk about the difference in price but the clerk could not do anything to change that charge; but he said he would check with the manager first.
My credit card was not charged until the problem was resolved.
I got a call the next day from the manager and he told me my quote was the right one to be charged not the check out bill.
This sums it up for me I will be staying at this hotel again in the future. Do not forget to always bring the quote with you on your trip.
May 26, 2013
Rated 3.0 out of 5.0 by esther88 Poor service and uncomfortable bed.
Renovations going on at the time so I would've expected a discounted rate. Front desk staff seemed clueless during check in, especially when I asked about my included breakfast I had booked in my rate. Seemed hesitant to provide breakfast vouchers until I raised my voice. Beds were not that comfortable but room was clean and nicely furnished.
May 23, 2013
Rated 2.0 out of 5.0 by JamesP63 Guest Experience
1. Renovation should be informed at point of reservation.
2. Rates should be lower due to renovation
3. This property is very slow on giving loyalty points credit (Aeroplan)
4. Lounge service needs improvements but location is convenience for hotel guests not drink n drive.
5. Mini fridge is too noisy
May 16, 2013
Rated 1.0 out of 5.0 by Vini Mot H. Inns are much better!
Hotel was being renovated. Still, it was dirty (roaches in the bathroom; toilet not clean). Too expensive for this kind of quality. Food is below average. Did not get wake up call. Almost missed plane. Shuttle drivers need to use deodorants!
May 15, 2013
Rated 4.0 out of 5.0 by Mich12 Front desk staff
Front desk staff are excellent.Jemma is the best and provides excellent customer service.I travel and stay at many properties around the world and I am so impressed with her and her customer service.You have a gem ....
May 7, 2013
Rated 2.0 out of 5.0 by Halexmommy Could Have been Nice
I was impressed by the decoration and comfort of the rooms. What really disappointed me was the lack of courtesy of the staff. We stayed for three nights - two of which we woke up to have no hot water. The third day the hot tub was out of order. The first day there was no hot water I could understand, things happen. But the lack of caring we received when we brought it up was dumbfounding. We got the "boiler is broke, it's getting fixed, nothing we can do about it" speech. The second time it happened I was clearly upset and still got no empathy, no offer of even a free meal, no discount on our room. The front desk staff have a job to do, to make people feel comfortable. I wasn't asking for special treatment, but they seemed to not want to be bothered. Everyone I encountered was hurried, annoyed and just plain uncaring. I had asked for another blanket one of the nights and it didn't show up. I had to call a second time to get one. I also was rudely told I could not have a receipt for my stay because I booked online. Not so. I always book online and ALWAYS get a proper receipt. Overall very disappointing stay and I would not recommend this property without the staff apathy issue being addressed.
May 3, 2013
Rated 5.0 out of 5.0 by christine88 Perfect for what we needed!
I was in Calgary for two nights for business. The staff was very accommodating when we arrived early and needed to check in. The room was clean, well decorated, and very modern. I was pleasantly surprised! Close drive to downtown, easy to navigate back to the hotel.
May 2, 2013
Rated 5.0 out of 5.0 by Wapiti121 my stay
Overall I was impressed, better than I expected I guess. The construction/renovation got in the way. Didn't use much of the ammenities. Room was close to the restaurant/bar so too much noise one evening for a bit. Food and service was also better than expected. Cleanliness was also better than expected
April 24, 2013
Rated 1.0 out of 5.0 by GRUFF Disgraceful
I stayed at this property for 4 weeks and the service in every bar, every lounge and the reception was nothing short of disgraceful. The bar / lounge service was the worst I have ever experienced. The staff at the reception should learn that a smile goes a long way. The waiters in the restaurants should be taught to attend patrons tables in a timely manner and not ( as I was ) leave them sitting without a menu or a beverage for 10 minutes. On my last night myself and 2 work mates had dinner in the lounge. We each ordered what was advertised as best grade Alberta beef, maybe it was,, just a shame the chef could not cook 3 steaks to the diners liking... yes... all 3 were cooked badly. I am heading back to Calgary tomorrow and I will absolutely not stay at this property this time or at any time in the future. I must admit that the foyer was under renovation, however that should not stop the staff from smiling,, at least once..
April 22, 2013
Rated 3.0 out of 5.0 by moduline1 Its OK but could be Much Better
First I really appreciate HI allowing reviews on there website as we know the people writting the reviews have actually stayed at the hotel.
The hotel is located south of the airport and is at least a 15 minute ride from the airport like most of the south located airport hotels but this hotel is not close enough to the other airport hotels to walk and use other eating establishments so if you have no car you will need to cab if you want to leave the hotel.
The hotel is older and under renovations which in the long run is a good thing as it bring the hotel back up to HI standards so I have nothing bad to say regarding the renovations.
The room I recieved was clean, modern and very comfortable, interent was good, I am a platinum amabassador member so I get to stay at lots of HI's and the room I received met every standard I would expect and I was pleased with it. Parking was free and easy. My status was recognized but only after mentioning it.
The only con was check in, the area is fairly small and seems like it doubles as the staff recreation / joke area because when I walked in and I was the customer there other than staff. Their were 4 employees on the hotel side of the desk and 2 leaning on the counter on the customer side of the desk, the duty manager was joking with the girls / guys and making jokes about going to a certain church on Sunday and said this repeatitly I stood there for a moment feeling like I wasting everyones time until finally a girl looking at the computer looked up and greeted me. This kind of welcome at any Holiday Inn is not forgivable and it is clear that the HI culture is not running from the top down also after reading all the reviews and seeing all the customer check in issues and then the case manager apologies it appears as lip service only which is a shame because it is a nice hotel. To add insult to injury they were out of king beds to which I asked to cancel my reservation but all of a sudden a king bed became availble, it was a miracle I guess...hummmm I was really ticked off by then!
Ok now my rant is over, the hotel could easily be a 4* if the staff had HI training. I would stay here again and hopefully they will get there act together by then. I did not use the lounge etc so I have no comment on them.
April 21, 2013
Rated 5.0 out of 5.0 by Al90 Comfortable Room & Great Service
Stayed from 17th March for a month on business. All of the staff were very friendly and accommodating and adrressed my main concern of a room which was in a quiet location. I had a problem with the TV, the maintainance guy was there with in 5 minutes and was very polite and solved the issue immediately. If come back to Calgay on business or pleasure I will definately stay at this hotel.
April 17, 2013
Rated 2.0 out of 5.0 by JWradio Do You Inform People when You Gut Your Hotel?
The hotel is under major renovations...the room rates have not been adjusted. In terms of value for money. There are lots of hotels in the area that are no more expensive and they are not torn apart. The restaurant has been moved to a ballroom temporarily I think...since it was not open in the morning as noted on the schedule...who knows...
The room is over heated no matter what you do...so we opened the window to listen to the traffic. The noise on arrival in the foyer was incredible....and I question the wisdom of operating when you are into changes this big. The coffee maker in the room was worth maybe $10 and is a piece of junk...no restaurant, no coffee maker...and on exit I saw your hallway complimentary coffee...on a small table. Pitiful...
If you are going to be under repair...tell people and discount the price. This was no Holiday Inn experience...ie. no surprises.
And your staff seemed as though they were fed up with the questions about disruption too....where exactly did you get them?
April 8, 2013
Rated 3.0 out of 5.0 by tc00 Average
Room is okay. Pretty much on average. Acceptable for a 2-3 star hotel.
My wife left a sleeping pant on the bed but HOUSEKEEPING refused to follow up after a number of phone call(s).
April 6, 2013
Rated 1.0 out of 5.0 by Rbrt no heat in room and checked out early
I bnelieve the discourteous staff was having a bad day and it was reflected in my overall poor experience and POOR rating.
This is the first for me in over 40 years loyalty to this program.
April 2, 2013
Rated 5.0 out of 5.0 by lilhdrider beds were good
went there with my 2 daughters, 1 grand baby and 2 yorkies, had no trouble at all finding parking, the hotel front desk staff were quite helpful, we checked in quickly. was not really happy that the shuttle service to the airport wouldn't be able to get us to the airport when I wanted to be there. We went to the restaurant for supper, the food was good, the service wasn't. We went back for breakfast and again the food was ok, but the service wasn't.
I would stay there again, ,it is close to places like the airport so it's handy that way and the shuttle when available would be an asset to some.
March 25, 2013
Rated 5.0 out of 5.0 by etimesthree Great Stay
Can't say anything negative about my stay at this hotel. The internet was free and I had a good connection, staff was helpful, and the room was clean and comfortable.
March 22, 2013
Rated 1.0 out of 5.0 by DrSilicone An unfortunate experience
I had heard and read reviews but I'm not one who will turn from giving any given Holiday Inn a chance. As a Holiday Inn this hotel is very substandard. Yes they're under construction but I wouldn't penalize them for that. I must concur with the other reviews I've read. The customer service is poor. The front staff either inexperienced, untrained, or apethetic did not recognize my status until I pointed it out. The room is dated with noisy HVAC and it's absolutely true - the wireless internet is basically unusable after 15 minutes when your patience reaches exhaustion. I simply never felt comfortable here and won't likely return.
THIS IS NOT AN AIRPORT HOTEL - it's not even close! Do they even have a free shuttle? sorry I didn't bother to look but it's a horrible deception I fell prey to. Despite the location I made the trip to arrive there with little parking available -- I had to park in the back and then had to walk all the way around the front of the building because the back entrance leads you into a dead end with no signage to alert you.
Simply substandard for a Holiday Inn level hotel. I wouldn't even except this fron an Express hotel. They should simply shut the doors or sell to a lesser brand.
March 12, 2013