Rated 5.0 out of 5.0 by Oiler Nice facilities
Front staff was nice. Had some trouble figuring out I had 2 nights booked separately but it got fixed.
Was not greeted as Priority Member (other HI hotels also offer refreshments/snacks), but did receive the complimentary late check-out.
Hot tub was under renovation, which would have nice to know prior to booking.
January 30, 2013
Rated 2.0 out of 5.0 by Ihatethishotel Don't Expect to Use the Internet
This hotel cannot get their internet issues resolved. If you are planning on staying here for business and need to get ANY work done, you might want to stay some where else.
January 30, 2013
Rated 5.0 out of 5.0 by Hottt25 Very Nice accomodation
Short stay, did not eat breakfast, so not sure what they have. Is close to the airport, but the construction detour makes for a longer drive to the airport. Staff was very friendly, the room was clean and very nice. Will definetly stay there again.
January 29, 2013
Rated 2.0 out of 5.0 Horrible Desk Staff
Don't stay here! Not worth the money or headaches the desk staff will give you. I never was greated as a platinum member when I arrived and received nothing but attitude when checking out.
December 20, 2012
Rated 1.0 out of 5.0 by Dmax123 Attitudes
Front desk manager Kim was very rude and should not be greeting public.
I did not receive priority check-out. I paid maximum price upon check -in. No regard for Plantimum Elite status.
December 17, 2012
Rated 5.0 out of 5.0 by RickM19 Great service
The staff at this location were helpful and knowledgeable. Leaving early in the morning the staff let me know that construction on my way to the airport could delay me. The staff then provided me with alternate route information.
The hotel itself is very clean and well maintained. It is in walking distance to a nice restaurant. I would recommend this location to anyone.
December 17, 2012
Rated 5.0 out of 5.0 by topper717 Great Hotel
Staff is always helpful and kind, a very well managed business
December 16, 2012
Rated 2.0 out of 5.0 by danp21 Platinum membership not respected
I have stayed at your hotel on many occasions and you don't offer any of the platinum member privileges. Not once have I been offered an upgrade or even apologized for not having any upgrades available. No snacks, water or anything. infact I find that the service culture is completely lacking in this hotel. The Alberta work climate is an issue however you should hold to your policies.
December 12, 2012
Rated 1.0 out of 5.0 by Cal26 Poor Management
Stayed at this location as it was listed as convenient to the airport and had the relaxing jacuzzi even though the price was a little higher than other locations.
Arrived to find the jacuzzi has been out of comission for over a month, front desk said "it's too expensive to fix'.
No recognition /ack for PC membership
The road to the airport is being worked on , which meant this was a much longer drive to the airport than the other airports - I realise the hotel can't control this, but a note on the website would have been nice.
Breakfast was poorly presented and the whole area very messy and filled with garbage.
Left notes for general manager - front desk said she would contact me and might modify my price as per the "satisfaction guarantee".
Hasn't even bothered to call or email, pretty poor considering I'm Platinum ambassador
December 7, 2012
Rated 5.0 out of 5.0 by Manessy All bases well covered consistently
Great staff and the best eggs, bacon, and sausages of any "breakfast Included" deals.
December 1, 2012
Rated 5.0 out of 5.0 by FourPutt Great location; great property management and staffed well
This hotel is nicely located close to YYC with efficient shuttle service to and from the airport. Breakfast is scheduled to begin at 6:30am but kitchen staff open cereal, yogurt, and fruit near to 6am with hot dishes to follow. Staff are accommodating and the rooms are quiet and well maintained. A good choice.
November 28, 2012
Rated 5.0 out of 5.0 by wiltshireboy Excellent service by the Night Manager and quiet comfortable room
On checking in, I discovered that I had left my wallet at home in Stettler, fortunatly I did have one credit card in my car to pay for the room. No picture ID on me, but we were able to log onto my Twitter profile and see my attached photo. Plus I had the reservation confirmation e-mail on my i-phone. The manager went above and beyond to be helpfull and I got a good night's sleep in a very comfortable bed.
November 27, 2012
Rated 1.0 out of 5.0 by RBEDM2012 “Poor management skills not a great experience”
My wife & I have traveled a great deal. We have stayed at dozens of Holiday Inns and are Holiday Inn Priority Club Members for years. We had booked our room online with our Club membership and pre-paided. As I was unloading the vehicle my wife went to get the keys giving our confirmation number. The desk clerk said my wife had to do a credit card per-authorization for $150 for damages or phone calls. When I came in I said that this is not Holiday Inns policy, we are Priority Members,we had just stayed at the Vernon Holiday Inn without this damage deposit and for God sakes we're seniors and I felt insulted.The manager burst out her office saying that they had some bad clients and had to call the police. Thought maybe we made a bad choice of hotel and location.Her aggressive manner and we are RIGHT attitude turned me off Holiday Inn's! She had no concern of how we felt.
November 24, 2012
Rated 4.0 out of 5.0 by Kengwa recommend
Had a quick one night stay as we arrived late checked out the next morning. After learning that my wife was leaving at 4am the front staff accommodated us and moved us into a suite so she could get up and get ready without waking the kids.
Pool and slide were great, air temp in pool room was very cool due to outside temp. Hot tub out of commission but not a issue.
Great breakfast with an auto pancake maker which was a hit with the kids.
Overall a very nice hotel, have stayed there in the past for work and will do again if needing to be near the airport as they have an hourly airport shuttle.
November 16, 2012
Rated 4.0 out of 5.0 by JMMtx Exactly what it should be.
This hotel is exactly what I expect from a Holiday Inn Express and Suites. Convenient. Clean. Friendly staff. Priority Club Platinum recognition. Free WiFi.
November 9, 2012
Rated 4.0 out of 5.0 by Crashcop Weight room
Would like to see a better equipped weight room. Another treadmill.
November 7, 2012
Rated 5.0 out of 5.0 by Mdru1 Great service
We only stayed for 1 night but it was great service, friendly staff who were always willing to help with anything.
Very clean and I will be staying again when I am in Calgary overnight.
November 7, 2012
Rated 1.0 out of 5.0 by pesm62 Strange Holiday Inn Express
This hotel is marketed as a Holiday Inn Express, but there is no express check out and they charge $300 to your credit card as you check in. Even if it's for one night. I stay over a hundred nights a year in Holiday Inns, mostly Express, and primarily for the Express service. Only in certain parts of Canada am I treated like I'm about to destroy the room and they need to over charge my card prior to my getting a key incase I damage anything. Sure didn't make me feel very welcome.
October 29, 2012