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Rated 4.3 out of 5 by 164 reviewers.
Rated 4.0 out of 5.0 by clean and spacious room my overall stay at the hotel was an enjoyable one just a pity it was too short.The staff was friendly and cooperative and what was important I was not made aware that the staff is expecting tips. The parking area was a bit crampy and at times difficult to park the car. The room only had a shower but no bathtub which was important at the time for personal reasons. since I do not eat pork the breakfast menu was thus limited. Overall my stay was fine and i shall come back and stay at the same hotel in future. September 11, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet room Very nice hotel. Room was spacious, clean and quiet. Price per night for 4 was excellent. Staff professional and friendly. September 10, 2014
Rated 4.0 out of 5.0 by Nice room and great friendly staff the staff - both the front desk as well as the persons managing the morning breakfast were very courteous , friendly and pleasant. the room was clean (except for the sofa bed), spacious for the family of 6 and the pool and the water slide...was good loved it. September 1, 2014
Rated 5.0 out of 5.0 by Great stay in suite with young children Got the suite for three nights while travelling with two kids. The separate living area was great as we adults could stay up a little later in the evenings and when someone woke up early in the morning it didn't disturb the rest. The kids loved the pool and slide. The breakfast is basic but good enough for everything we needed including hot scrambled eggs and pancakes. Location is good and shuttle to airport is convenient.. Will stay here again when in Calgary. August 30, 2014
Rated 1.0 out of 5.0 by Staff and Service is very poor and no respect for customer even customer service manager has very poor skill to understand the customer's need. She was dis-respectful to myself, while requesting for support. She was not ready to understand this is chain of Hotel world wide, so if customer has problem with other location; customer must get better treatment at this location. but instead of this type of better service, she keep on telling that each hotel is own by separate company, so if I had problem with other location, she can not support me & provide me better service at this location. Even like swimming pool towel also staff refuse to gave us, we went to our room with out dry out our bodies from the pool area at ground floor to our room on 2nd floor. very very poor customer service, not recommended to stay here again. August 29, 2014
Rated 3.0 out of 5.0 by as expected Typical HIE for a business traveler. Convenient to airport and a couple of restaurants. Kids would've liked the water slide. August 28, 2014
Rated 5.0 out of 5.0 Exactly what you should expect in a hotel When you consistently have a good experience, which is what you would and should will keep coming back without even shopping around. THAT is both convenient and value. I highly recommend this location! August 27, 2014
Rated 4.0 out of 5.0 by Good Hotel, Slow Internet Stayed here twice before. Almost everything was as it has been previously. Comfortable clean room, good parking and pretty good value for $ spent. The unfortunate thing is that with more kids having more electronic gadgets the free wifi was turle slow in evg, and later in am after people up. Was fast at 7 am though. Needs a more robust internet connection, however a good stay otherwise. August 27, 2014
Rated 5.0 out of 5.0 by Outstanding Experience Overall our stay at this hotel was delightful - the staff was extremely friendly and helpful and we would definitely stay there again. August 27, 2014
Rated 5.0 out of 5.0 by Great clean hotel This hotel is very clean with friendly staff. The rooms were very spacious with alot of natural sun light. The pool area is very clean and the kids loved the waterslide. The hotel is also not far from shopping. August 21, 2014
Rated 5.0 out of 5.0 by Large room and great breakfast Large room for 4 adult and great breakfast varieties. August 20, 2014
Rated 5.0 out of 5.0 by Great service and relaxing stay! We were very pleased with the service and overall experience at the holiday inn express. We asked for an early check in (around 10 am) and was accommodated promptly. Without any charge. The front desk staff was very polite, upbeat and personable to all customers that we saw go through. My husband has MS and will sometimes have difficulty sleeping in different beds. He slept very well and was quite rested for the next day. I would completely recommend this hotel to anyone. August 16, 2014
Rated 5.0 out of 5.0 by Quiet Room and Great Breakfast Stayed here for 4 nights and have nothing but positive things to say about the hotel and staff - well done! August 7, 2014
Rated 5.0 out of 5.0 by Awesome Family suite I travelled to Calgary with my son, my daughter and my 2 year old granddaughter to visit the zoo and do some shopping. Our hotel stay was perfect in an awesome family suite and at a great price. August 6, 2014
Rated 4.0 out of 5.0 by Nice place. Lives up to the Holiday Inn Express name. We had a great stay. Kids played in the pool and waterslide. We watched what we wanted on our TV, and kids got to watch their own TV on the other side of the room! August 6, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service This is a great place to unwind and spend the night if you have a flight to catch the next day. The hotel and room decor is what one would expect from Holiday Inn, fresh and up to date. Other nice touches include free internet and mini fridge, swimming pool and hot tub with water slide, free hot breakfast (although the meat choices are on the greasy and salty side), and free newspaper. To top it all off, the hotel offers a complimentary airport shuttle service. August 4, 2014
Rated 5.0 out of 5.0 by Great stay as usual The Hotel was clean - the staff are great. We had an issue in the washroom, it was quickly looked after. The maids were great and kind. I stay at this hotel quite frequently and will continue to return. August 2, 2014
Rated 5.0 out of 5.0 by Great service This Holiday Inn Express met our needs completely. We enjoyed the pool and waterslide for our kids. Breakfast was great the next morning just before we headed to the airport on the shuttle ride that the Holiday Inn Express provided. Thank you. August 2, 2014
Rated 4.0 out of 5.0 by quick but nice sleepy stay Great pillows! Nice place comfy and homey for a place near the airport. July 28, 2014
Rated 5.0 out of 5.0 by Great service Really nice people at the front desk reception. Really kind and also generous. Tx July 25, 2014
Rated 1.0 out of 5.0 by Disappointed stay The air condition and its sensor sounded interchangeably all night that I didn't sleep all night long. Very disappointed stay. Will not return here. July 25, 2014
Rated 5.0 out of 5.0 by Clean and Comfortable I have stayed at this property a few times now, and each experience was very good. The desk clerk had a little trouble with English, but otherwise, no problems. July 25, 2014
Rated 5.0 out of 5.0 by Very clean and excellent staff The outside of the hotel could use some beautification, it looks as if it's in construction. Once inside the hotel it's a different story. The hotel is very clean, our room was modern, up to date and extremely clean. The staff was exceptional in their customer service. The pool is small but the slide was substantial for a small pool-our family had a great time enjoying the pool July 24, 2014
Rated 5.0 out of 5.0 by Lovely hotel This is a very lovely hotel near the airport. The room was very large and the bed comfortable. Breakfast was great and the dining room kept clean. July 22, 2014
Rated 5.0 out of 5.0 by Nice and relaxing place to stay As one that works in the Hospitality industry it was nice to stay at a property that obviously took pride in their work and in the condition / quality of the product they provided. July 16, 2014
Rated 3.0 out of 5.0 by Nice hotel but grossly understaffed I have stayed many times at this hotel without disappointment but not this time. I called the morning of my arrival to confirm my reservation and to alert the staff that I also had a second reservation for the next day as I wanted to stay in the same room. Upon arrival I confirmed that I would be able to stay in the same room. Clerk said most definitely no problem. I also stated I wished to sleep in and that I would not require any housekeeping service. Told leave do not disturb sign on door and no problem. 11am next morning I get a knock on my door which wakes me. Told housekeeping don't need anything. 11:30 phone rings and it is front desk asking if I am checking out. I said no as have res for today and was told at check in that I could stay in this room. Clerk very rude and said I can't remember everyone that checks in so fine and hangs up. I double check that all is fine when I go out in the afternoon and clerks says yes sorry about earlier but have been working so many hours and she was tired. Lo and behold at 7:30pm I get a phone call from the desk asking me to come sign my registration card. I said did at check in day before!! They said oh okay sorry to disturb you. Next morning asked for a noon check out and told latest I could get was 11:30 as they were soooo busy. I am a gold priority club member and have never been denied a late check out. Well I manage a small motel and have worked at a few Holiday Inns in the past. I would highly recommend to the manager that she invest in a communication book for her staff. They can write circumstances as mine in the book and each shift can check it so as to know what is going on day to day and not have to disturb guest with internal miscommunications. This experience is making me debate on stay at this location again. There are many more IHG hotels in Calgary to choose from. July 15, 2014
Rated 5.0 out of 5.0 by Relaxing sleep We had a very enjoyable stay. I thought that being so close to the airport might be a very noisy night but did not even notice any flights taking off. staff was very helpful and the breakfast was great. July 13, 2014
Rated 5.0 out of 5.0 by Stopover Nights We stayed at this hotel while in transit from Ontario to BC and also on our return. It is easily accessible to the airport and one of the best we have stayed in. The staff are wonderful. No room for improvement in this hotel. July 1, 2014
Rated 5.0 out of 5.0 by Our go-to place near the Calgary Airport We frequently fly into the Calgary Airport on business and always try to stay here. The staff is efficient and friendly and the rooms and facility are clean. I would recommend this facility to anyone who needs to stay in the Calgary Airport area. June 26, 2014
Rated 5.0 out of 5.0 by Best HIE I have ever stayed at.... Wonderful stay. The staff was extremely helpful and friendly. Tanya recommended we go to the Calgary Zoo, and even was able to provide us with a discount coupon. The rooms were spacious and comfortable. The morning breakfast had a wide range of selection, and was not the same from day to day. Pool area was the best. The temperature of the pool water was perfect, and the water slide was so much fun. I give this place 5 stars across the board, and will for sure be back. June 26, 2014
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