Rated 4.0 out of 5 by 47
Rated 2.0 out of 5.0 by Badbackbill01 Bed hard as a Rock
We were told they were out of King Size Beds, but when we pointed out the parking lot was empty and the days shifts were over he then gave us a king size bed that was hard as a rock. When I told the manager of this she simply nodded and said " I hope its better for you next time" Really
December 2, 2013
Rated 5.0 out of 5.0 by Garrobo51 Good sleep, Nice Front Desk Person
I arrived late due to a late flight. Esmi (? doing this from memory) received me and got me going the righ direction for room and food.
Room was nice and clean
Location was very quiet.
I had a good sleep, got up and found her again covering for someone else.
Only complaint was a lack of receptacls at the desk, there was only one available all the rest were taken by lamps and equipment.
November 26, 2013
Rated 3.0 out of 5.0 Close to the outlet, good price but old furniture
This location has really old furniture. I stayed in the room 104 and I was pretty surprised by the furntiure. Two weeks before this stay I was at the Fresno location off of N Howard. That location has older furniture and this location has furniture older than the furniture of that location. The price is good for the stay but don't expect much.
I liked the staff, they were really amazing. Even though the room was ok but the staff made the stay pleasant. Also, they have huge meeting room which I used for a really good price.
November 19, 2013
Rated 5.0 out of 5.0 by Busyman88 Great service.
Had an excellent stay. Staff were friendly. Good clean hotel.
November 16, 2013
Rated 2.0 out of 5.0 Wouldn't stay here again
I gave the hotel 3 stars because of the staff who did a great job like the housekeepers and the breakfast attendant, who was awesome. However, I wouldn't recommend it and won't stay there again because the front desk staff were way below what I expected. To begin with, they were understaffed and only ever had one person handling the desk. During standard check-in hours at a hotel, to have one person who is handling everything is ridiculous. I had a reservation and still waited over 15 minutes for the one person in front of me to be helped because the lone desk clerk was overwhelmed. The next day, a different front desk clerk was unhelpful and unfriendly when I dealt with her. Overall, I felt the support staff were great and the desk people were too busy and poorly trained, so they treated customers as if we were an inconvenience. This was unexpected, since normally Holiday Inn Express staff are a little over-the-top friendly and helpful. I will stay at other HIE properties, but won't stay here again.
October 23, 2013
Rated 4.0 out of 5.0 by ellisfan14 Met our expectations
We stayed for one night when we were in town for a wedding. The beds were comfy, rooms were quiet, breakfast was adequate. My only complaint at all was that the hair dryers were not very powerful - normally this wouldn't be a huge issue but since my daughter was in the wedding and we had to get her ready it made things take a little longer than we hoped.
Staff was friendly and grounds were clean.
October 16, 2013
Rated 4.0 out of 5.0 by RINGLDR Stop on the road
Stopped for one night. Hotel is convenient to the freeway. Rooms were well soundproofed. Good value for the money. Breakfast was served early enough to get a good start in the morning.
October 15, 2013
Rated 5.0 out of 5.0 by 2Aussietravellers A Hotel near the Factory outlets
My wife and I were in the area and chose this hotel and we were not disappointed. The welcome was friendly and helpful and the room was clean and well equipped.
we appreciated the use of the laundry facilities and the breakfast had variety as well as good quantities. We would recommend this hotel.
October 3, 2013