Rated 3.5 out of 5 by 320
Rated 5.0 out of 5.0 by JanLynn Customer Service
Exceptional service given by every staff member that we encountered.
July 11, 2014
Rated 5.0 out of 5.0 by Soki51 Home away from home
Coming to the Crowne Plaza Ventura is truly home away from home due to the relaxing and calming atmosphere presented at the hotel. No matter what room I've stayed in the view to the ocean is awe inspiring. My over all experience has always been one that brings contentment and satisfaction as regards location, quality of the hotel and of course the staff.
July 8, 2014
Rated 5.0 out of 5.0 by donnajf Great location, and great service.
We needed a pet friendly property, and was thrilled to see how wonderfully they accommodated the numerous guests with show dogs for the weekend. Every member of the staff encountered was extremely friendly and helpful. The room was really nice and the view of the beach awesome. Through no fault of the hotel, the loud train whistle and the freeway noise made it tough to sleep well, but everything else was great. I would stay there again, just with earplugs.
July 7, 2014
Rated 4.0 out of 5.0 by mathewsjh Friendly service; excellent location
A fine hotel. Very friendly and helpful staff. Great ocean view. Good restaurant and lounge. A little noisy as a result of the proximity of the train station and tracks, but the sound of the ocean waves is nice.
July 4, 2014
Rated 2.0 out of 5.0 by Suzie17 Bed and Pillows
For having so many positives the one thing that should have stood out should have been the quality of your sleep. It was horrible. The mattress was uncomfortable, and the pillows were the worst! We woke up tired and NOT well rested at all. Just not what you expect from a Crowne Plaza. This was one of the reasons we haven't stayed in a while. We thought we'd try it again, but were very disappointed with the sleep quality once again.
July 3, 2014
Rated 5.0 out of 5.0 by AliciaG Wonderful experience
We had a family reunion here and we had an amazing time! The staff was great with our family!!! They had an amazing patio area with a firepit that overlooked the ocean...I would recommend this hotel to any one!!!
July 2, 2014
Rated 5.0 out of 5.0 by JohnJackie Staff was Great, Location Fantastic
Staff was great and very helpfull when approached. Room was clean. Hotel on the beach was fantastic. Walking distance to the Mission and main streets. Was here for a Family reunion and the food that was prepared for us was great. Thanks all Crowne Plaza Staff.
July 2, 2014
Rated 4.0 out of 5.0 by Raya reunion Location, Location, Location!
Our family spent 3 nights and 2 days at the Hotel for a family reunion which had about 190-200 family members attend. I know the majority if not all family stayed at the hotel. We had a wonderful time, Loved the location...close to all! I did have a few issues though. Upon arrival a family member was told by the receptionist at the front desk that there were no more roll away beds, and it appeared that she was having a bad day but once she arrived at her room she called housekeeping and was brought a rollaway to her room. Rooms need to be updated and checked. Bathroom door knob did not close right and lock was broken, The ironing board was bent and tweaked so we ironed at an angle. The iron leaked water and there was blood on the sheets and on the chair that was in our room ( I brought this to the attention of the housekeeper when she cleaned our room). And I just couldn't get a good nights sleep because the pillows were horrible, too too soft and not enough filler it seemed like. All in all I love the hotel ....I would recommend it to others and I would go back. Every time I stepped into the lobby, patio, elevator or even in the halls staff members acknowledged me and asked if I needed anything. I almost gave 5 stars but these little things just added up. Otherwise I had a wonderful vacation and family reunion!
July 2, 2014
Rated 5.0 out of 5.0 by Suby614 excellent beds comfortable room
Attended for a conference. the meeting room was well attended and clean always. the guest room was very comfortable and clean. the bed was extremely comfortable, and very welcome after long days in meetings. the balcony was a wonderful amenity to begin and end each day looking at the pier and listening to the waves. the train passing through often was also a nice treat - very nostalic experience. The staff here were all wonderful - helpful and extremely nice.
June 30, 2014
Rated 4.0 out of 5.0 by Radpaulie Better than what other reviews said
I read the Yelps on this place and, sure, it's an older hotel. I remember years ago when it was a Holiday Inn. But, you can't beat the location, right on the beach. The staff was very friendly and accommodating. Yeah it could probably use a makeover, but the place smelled clean and they go out of their way to get you whatever you need. And while it's true you can hear the Amtrak going by throughout the day, at night I had a restful undisturbed sleep. Bed was comfortable. All was good. The wife and I will definitely come back!
June 30, 2014
Rated 1.0 out of 5.0 by Beto501 NO CUSTOMER SERVICES WHAT SO EVER
Front desk guy was just plain, did not feel welcome at all
Bartender at the lobby bar very stuck up,
No smiles from anyone, exept this lady very
That was outside in the parking she was the only one that got
My smile. Room was good but there was leak in my room.
The staff need in the bar and front dest needs adjustments
The restaurant was good, the housekeepers were good and made me feel welcome but like a said barterders and front desk very disappointed.
June 29, 2014
Rated 5.0 out of 5.0 by raviri1 Discovering Ventura in Comfort and Style
We decided to stay in Ventura for the first time rather than just passing through it. We stayed here at the Crown Plaza and had the best experience. My wife and I were greeted immediately with Professionalism and Kindness. We were never unnoticed and the staff was well informed where the best shops were, Food to eat and night time Entertainment. The view from our room was awesome and the bed was made to dream.
Thank you for a great visit
Lee and Sue
June 27, 2014
Rated 5.0 out of 5.0 by edPR Perfect location
The hotel was at a perfect location right off the beach. The room with an ocean view was really nice and the balcony was an added plus. Really enjoyed my stay at the Crowne Plaza and would most definitely stay here again.
June 26, 2014
Rated 1.0 out of 5.0 by scott henry 123 service
the handling of my reservation was poor. the reservation was lost and the staff was slow in responsing to my problem. I had been registered through a group and our group represents a component of the California Community Colleges.
June 24, 2014
Rated 3.0 out of 5.0 by rad lax 2014 Basic Mid Level
This is an older hotel in need of upgrades. The beach location is excellent. This location is not on par with the more luxurious Crowne Plaza hotels but it is an ok place to stay.
The location is right on the water, but also adjacent to the Amtrak train tracks. It is a busy location so the halls and outdoors are noisy when hotel is busy.
June 24, 2014
Rated 5.0 out of 5.0 by hau81631 Great view, comfortable beds
Would highly recommend. Service was excellent and rooms were clean and updated.
June 23, 2014
Rated 4.0 out of 5.0 by Doug Matthews a lovely place to celebrate
There are a number of things that could be mentioned. Then two most prominent for me: the wonderful responsiveness of staff, from front desk, engineering, to restaurant service. Secondly, the Crown Plaza's restaurant proved to be the surprise of our visit. This is a restaurant taking back seat to none, hotel affiliated or not. The food was gourmet level -- waitress service commensurate. I could not believe that it was not packed with patrons, given the delightful and superior dining experience that was ours.
June 23, 2014
Rated 5.0 out of 5.0 by nyjimmy Great food and nice room on the 11th floor
We especially enjoyed the food in the restaurant. The seafood kabobs were great.Overall experience was great.
June 22, 2014
Rated 2.0 out of 5.0 by Ebonystylez Pretty standard hotel
Making the reservation was a nightmare. Online form was broken, was shuffled between representatives for days because, as a member of a wedding party, front desk couldn't help. Eventually a motivated front desk clerk took my reservation. Reserved a beach front room, ended up overlooking the freeway. Was informed that the hotel was overbooked. The place is very clean, staff very friendly and helpful. Not a terrible place by any means, but not somewhere I'd give a glowing recommendation to.
June 20, 2014
Rated 3.0 out of 5.0 by Coastal2431 Great location but aged facilities
This is a great location with many things to do. Unfortunately like many similar hotel properties the management/ownership seems to have chosen maximum profit over quality facilities. I suppose a captive audience will spend money here regardless of what it looks and feels like.
If you're looking for a place to be near the beach this may do it for you. If you have kids this may do it for you. If you're looking for class and quality you may choose to stay elsewhere.
June 19, 2014
Rated 3.0 out of 5.0 by harrier76 Comfortable bed and mixed service
Not up to the standards expected of a Crowne Plaza.
June 19, 2014
Rated 5.0 out of 5.0 by mon8 Great service and pleasant room; good value
Wonderful staff, great location (except freeway noise), beautiful view, very clean
June 18, 2014
Rated 5.0 out of 5.0 by RocketArtist Attentive Staff at Excellent Location
I have traveled for business for decades. I do not remember ever having such attentive staff. Even casual encounters produced warm greetings and inquiries as to if I needed anything or any help.
This hotel is "on the beach." Each room has a view of the curved shoreline. There is a wide, concrete boardwalk that follows the shoreline for at least half a mile. There is a sandy beach right at the hotel and down a short flight of stairs.
There are dozens of restaurants within walking distance including some on the long pier about 100 yards down the boardwalk.
Our group is planning to return to this hotel for our next one-week seminar.
June 17, 2014
Rated 5.0 out of 5.0 by Ablack Great location
Great location for business and vacation purposes. Good for families and road warriors.
Overall nice property.
June 17, 2014
Rated 4.0 out of 5.0 by Cucui Nice weekend getaway
Pros: Water pressure in the bathroom was great! Never had such good pressure in a hotel bathroom. Good for you!
Great location - at the beach and within walking distance to many places; once the car was parked, it stayed there until we checked out.
Staff - very friendly and helpful, fulfilled our requests immediately and were always attentive to whatever needs we might have.
Room pretty nice with a good view, although for the price one would expect better than nice. Room phones are outdated with buttons which no longer work.
Cons: Restaurant food okay. Both times we ate there, hostess was confused as to where to seat us which took some time, but it worked out.
Bathroom very small with no place to put clean clothes. Maybe some hooks on the very empty wall would be a good idea. Hook on back of door ridiculous since you have to be 6+ feet tall to make use of it and it still would not be enough.
Internet in room needs help - son went through 8 routers during our stay because it kept disconnecting and reconnecting.
June 16, 2014
Rated 3.0 out of 5.0 by Cajun007 Good location
Pros: The location is great. Right on the beach and you can walk into to town or to the wharf. Staff where friendly.
Cons: The bathroom was too small and even though we did have a view of the ocean, it was on the third floor and the air conditioners from floor below us were right outside our window. The bed spread was dirty so we just threw it into the corner.
June 11, 2014
Rated 3.0 out of 5.0 by gioia I would love to give a good review BUT
How could you have a better location? Things don't have to be good and spiffy but it would have been nice to have the room straightened daily. The bathtub drain was slow and the drain seal didn't work well.(I much prefer a bath).And TV, no PBS!!! At least I was dissuaded from watching TV.
Also, the food in the restaurant was quite bad. If the hotel is at the most convenient location, the hotel should want a captive audience.
Also, what is the purpose of wrapping a blanket or cover in sheets? especially in a warm climate when little cover is needed?
June 11, 2014
Rated 5.0 out of 5.0 by xyzg The excellent staff attitude
We were with a Road Scholar Group and stayed on a few days after it finished. So we were there from June 1st to 8th. We interacted with many members of your staff during our stay and without exception they were helpful and pleasant. They conveyed to you that they not only could help you but were glad to do so. This may sound simple but it is not found everywhere. Please pass this along to your staff.
June 11, 2014
Rated 4.0 out of 5.0 by Mareee Room With A view
Great location with easy access to 101. Conversely, you can hear the noise from the 101, in addition to the trains. Not enough to keep you awake at night, but it is constant background noise. Beautiful view of the ocean, and it is a nicely maintained hotel. The restaurant food is amazingly good....hats off to the chef.
June 10, 2014
Rated 4.0 out of 5.0 by tgonline Worked for business, probably better for leisure
Good location for doing business in Ventura, walking distance to beach and downtown.
June 9, 2014