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Rated 4.5 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 I felt safe with the staff present I felt safe with the staff. They were professional, helpful, and informative. I immediately felt at ease and knew I could trust the information I got when I asked for directions. I would not hesitate to stay at the Holiday Inn Express in Cambridge Massachusetts again. They made our stay very pleasant. I asked the front desk person about restaurants and he gave me directions and even printed a map and highlighted the route. I never expected this in Massachusetts ! July 21, 2014
Rated 5.0 out of 5.0 by Great room for the price and good service I was pleasantly surprised to see that the room had a separate bedroom and sleeper couch in the living area. Two large-screen lcd tvs and refrigerator. After returning in the evenings, the towels had been replaced and the bed made. The room was always clean. July 21, 2014
Rated 4.0 out of 5.0 by Review -Comfortable stay -Expensive for an HIE -Nice to have breakfast included July 21, 2014
Rated 5.0 out of 5.0 by Great rooms I enjoyed my stay at this hotel very much. The rooms were great and the staff courteous. I would definitely stay here again. July 20, 2014
Rated 5.0 out of 5.0 by Great Staff!! :) We had a wonderful stay at the Holiday Inn Express Boston - Cambridge. From the time PHIL greeted us the first day and gave us some Boston tips, we knew we would enjoy our time there. The room was clean, quiet and a good size. It was very convenient to the "T" and all points in Boston. We spent one night, then went to spend a night in Gloucester, before returning for two additional nights. KAITLIN made sure we had the same room waiting for us at the end of the week and that it was available before the normal check-in time, so we could make the most of our remaining days in Boston. She greeted us with a smile morning and evening .. I think she is there all the time! We also met the manager (MARK?? .. sorry I forgot to write your name down), who helped us out with a map to find our way to Fenway Park on the "T." Great experience .. would absolutely stay there again!! :) We had a terrible experience at the HI Express-Galveston 2 wks prior, where I was told I should not expect service at a HI Express, this Boston-Cambridge hotel restores my faith in the brand. You could give a class in customer satisfaction! Thanks for everything! July 18, 2014
Rated 5.0 out of 5.0 by Excellent customer service We arrived a little early before the check in time therefore our room was not ready yet. Jimmy took great care of us not only did he accommodate us immediately, but the level of customer service that we received was second to none. I am active-duty military and I have yet to receive the treatment I did at this location. Jimmy offered us an upgrade on the room so that we were able to settle in a bit early. When I visit Boston again I will be sure to select this location for our stay. Thank you very much Jimmy. Semper Fi July 16, 2014
Rated 4.0 out of 5.0 by Comfortable rooms Good and clean rooms with comfortable beds. Convenient parking spaces outside the hotel. Short walking distance to the subway. July 16, 2014
Rated 4.0 out of 5.0 by Great Location The location is perfect for getting on and off the T and getting around the area. The front desk staff are awesome, knowledgeable about the area and very helpful. Breakfast was very good and the variety was nice over a long stay. Cinnamon rolls were my favorite treat along with the nightly cookies. The beds are horribly uncomfortable and caused me pain. The housekeeping staff were friendly but the ones on my floor did not speak English at all which made it difficult to communicate our needs. The room was clean upon check-in but not up to par during our stay. We would definitely consider staying here on our next trip. July 14, 2014
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