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Rated 4.5 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by ' Overall excellent, good location. near mall, and service December 29, 2013
Rated 5.0 out of 5.0 Very good stay the stay was memorable and staff very jovial n friendly. Front desk when came to know I had already parked my car said parking would be $75 an hour :) which obviously was free and then wished us merry christmas. Room quality was good, fresh and we enjoyed our stay very much. Breakfast was also good and ambience was very good. December 27, 2013
Rated 5.0 out of 5.0 by Excellent customer service, great follow thru. Room was clean and comfortable. Sheets were like new and very comfortable. heating and ventilation was good. all furniture like new condition. all tv's functioning. very good experience as a priority club member. we were taken care of being a priority club member. the location is a bit far from metro boston but it's not so hustle and bustle as in the big city. December 15, 2013
Rated 5.0 out of 5.0 Very good hotel Good service and value. A little bit far to the Boston and Cambridge downtowns, but very good inside the hotel. December 15, 2013
Rated 5.0 out of 5.0 by Great Staff & Service Janelle and Dana were working the night of our stay and they were exceptional and amazing. We had messed up our booking by ordering online and they fixed everything for us. They were extremely nice and did everything they could to make sure our stay was perfect. The room was great and it was a great location. December 5, 2013
Rated 5.0 out of 5.0 by Very friendly and knowledgable staff Stayed for 5 months. It was not home, but very comfortable and inviting . Staff always called me by name and were very friendly. December 5, 2013
Rated 5.0 out of 5.0 by Exceptional Staff and great location The staff at this Holiday Inn were among the nicest and most accommodating that I have ever experienced at any hotel! They were constantly asking if there was anything they could do for us and if we had everything we needed. They arranged taxis, recommended the best way to get from place to place and went out of their way to make sure our stay was enjoyable. I would highly recommend this Holiday Inn, not only for the convenience to the transit system but mostly for the excellent staff who seem to take an interest in all of their guests and their experience while in Boston. I will definitely stay at this Holiday Inn the next time I come to Boston! November 20, 2013
Rated 4.0 out of 5.0 by good service; friendly, helpful staff Stayed here when our daughter got married in Somerville. Location great. Easy walk to T and bus, Kendall and Central Square. Staff delightful. Good breakfast. There was a problem with one elevator and for a day and a half it was difficult to know when the elevator was working (this applied to one of two elevators). When using the stairs (we were on the sixth floor and didn't mind the exercise) the exit was to the outside and not real convenient. would have liked a fitness room.We would stay here again. November 20, 2013
Rated 4.0 out of 5.0 by Nice Room This is a good location with access to Boston only a couple of blocks from the T. The staff is very friendly. November 18, 2013
Rated 5.0 out of 5.0 by good value, pleasant and friendly We enjoyed our stay very much, the walk to the Lechmere T is not the most pleasant, but it is convenient. The only issue we had was arriving in the dark, after travelling 10 hours, the entrance is very poorly lit and signage non-existent.. If you miss the driveway, the next couple of streets are oneway, and good luck finding your way back to the hotel - so close but yet so far. The front desk staff very pleasant, the availability of coffee/tea and fruit was much appreciated. We will be back, the next time we visit our son. November 13, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service Front desk staff was very helpful and accomodating, when I had came into the wrong location, they went above and beyond to get me settled in quickly late at night. November 7, 2013
Rated 5.0 out of 5.0 by Great room and great service I stayed here for three nights and my stay was very comfortable. The room as well as other areas in the hotel were very clean. Greeting staff is excellent. I arrived late night and Janelle in the front desk was very friendly. Breakfast was good. Overall, the hotel provided everything I was looking for. November 6, 2013
Rated 5.0 out of 5.0 by Attentive service and clean comfortable room... My mother and I stayed for a weekend. The people at the desk were so accommodating, calling us cabs, even holding our coats while we dashed back to the room for something. Always cheerful and asking what they could do for us. Recommended good places to eat. Our room was very comfortable. We would stay there again. November 6, 2013
Rated 3.0 out of 5.0 by No washer and dryer...limited parking No washer and dryer and i was told by staff that it was because they were a Holiday Express. I stayed in Holiday Express for 12 days and this was the only one with no washer and dryer. Fast food restaurants have the only parking. Other restaurants in area have limited parking. Only parking is at meters for restaurants. Parking is very scarce all over downtown Boston. November 4, 2013
Rated 5.0 out of 5.0 by Best Hotel on Our Boston Trip My boyfriend had never been to Boston, so we decided to take a five day trip so I could show him around. The Holiday Inn Cambridge was by far the nicest hotel that we stayed at on our trip (and we stayed at four different hotels). It was nice, clean, spacious, and well-decorated (no hideous wall paper, etc.). The beds and pillows were so comfortable that I did not want to get up in the morning to go catch our flight. There was also a nice flat screen TV with cable/satellite, a pull-out desk, and a comfy chair in the corner. Also, they offer free breakfast, which unfortunately we didn't get to eat because we had a really early flight (we had to leave at 5 AM). The hotel is within walking distance to the Lechmere T stop (<2 blocks), and they also offer free parking if you have a car. It only took us about 10 minutes to drive to the airport, and the freeway entrance is just down the street from the hotel. I can't think of anything that could be improved at this hotel. We will be staying here exclusively next time we decide to visit the Boston area. October 26, 2013
Rated 5.0 out of 5.0 by First visit to Boston While the property was everything we needed, clean, comfortable and an easy location to the T, the best part of our stay was Ralph. I spoke with him the day before we arrived to get logistics regarding the public transportation from Logan Airport. He gave us all the information we needed and more. He suggested we get a 7 day charlie pass, how and where to go to get to the right T line and then how to walk from the station. I called the hotel from the station, he immediately recognized my voice and said he wondered where we were. That kind of attention to a customer makes all the difference in the world. October 25, 2013
Rated 5.0 out of 5.0 by Great stay, wonderful people We stayed 3nights at this hotel. It was our last stop on a 2week swing through the northeast. We stayed in many wonderful hotels. For our needs(2 couples) this was the best room for the money. My favorite part was Jimmie and Ralph, wonderful employees! October 21, 2013
Rated 5.0 out of 5.0 by Excellent Front Desk Service, Excellent Hotel The front desk service was outstanding. Everyone was very friendly and had great recommendations for everything we asked about. Great location, hotel was very close to the bus station. Hotel served a great breakfast as well, lots to choose from. Would definitely stay here again. October 19, 2013
Rated 5.0 out of 5.0 by Weekend Stay The beds were extraordinarily comfortable and the staff exceptionally helpful. The hotel is located a few minutes walk from the T at Lechmere which gets you to downtown Boston in minutes. I would recommend this hotel to all friends as it was very good value for money and in a good location. October 15, 2013
Rated 4.0 out of 5.0 by It is a bed in a room Is a clean hotel after the remodel. The bed however wasn't all that comfortable. It's in an area that's not hopping with restaurants shopping, but was close to areas of interest where we could park and go. The stuff was extremely friendly and very helpful. October 13, 2013
Rated 3.0 out of 5.0 by Comfortable room - but !! We stayed at the hotel for 4 nights from the 1st October, on the positive side the room had been recently renovated, was quite large with a comfortable bed, the breakfast was everything we needed with both hot and cold choices. The downside was that the area in the close vicinity to the hotel was somewhat grubby and left us concerned that we should not be out after dark. We felt the hotel was overpriced for both the brand and the location, the complimentary water and coffee in the room was not regularly replenished. On the day of departure we were not flying until 7.20pm and requested a late checkout only to be told that the hotel was full, all rooms needed to be ready by 3.00pm. Prior to asking for this I had done an internet check on availability at the hotel to find that I could have booked at least 4 rooms for that night, so I left with the opinion that the staff were more concerned about their own ease rather than the needs or satisfaction of the customer October 9, 2013
Rated 5.0 out of 5.0 by Nice Staff Good location with only a short walk to great restaurants and the water. October 6, 2013
Rated 5.0 out of 5.0 by Reliable and ideal for visiting Boston This is a good hotel- a little difficult to find (although our cause wasn't helped by nearby bridgeworks). Excellent parking yards from entrance. Reception rather frosty- a smile does help to relax the weary traveler! Lovely room and very convenient location near to tram station for easy journey into Boston or bus into Havard. I know it is pretty standard in USA but plastic cutlery, plastic cups and pretty plastic food at breakfast are disappointing. Also it would have been nice to be able to get coffee in the ground floor lounge 24 hours- we did manage to make a hot chocolate there though. Overall hotel very clean and spacious. Highy recommended. October 3, 2013
Rated 3.0 out of 5.0 by Good amenities in room and so-so service The rooms have been nicely renovated since family members stayed at this location 6 years ago; convenient to have a fridge and microwave in the room; Most of the front desk staff were not helpful. September 30, 2013
Rated 4.0 out of 5.0 by great anniversary! we had a great time in boston at this hotel! On the check in date I called to tell them we would be a little late checking in. The supervisor said to not worry about it at all. When we got there he had upgraded us to a nicer room and there was champagne waiting for us when we got in. Very helpful staff and very friendly at all times. The location was just a little bit away from the T station. There are plenty of good restaurants in the area within walking distance. The rooms are cozy but very nice and clean. All around we had a great time and if we go back to Boston we will stay here again. September 27, 2013
Rated 4.0 out of 5.0 by Good location Supermarket can be reached within 5 minutes walk... September 22, 2013
Rated 4.0 out of 5.0 by not he HIX you will expect I have been in many HIX but this is totally different. This property has just undergone a massive renovation and it is not alike the other HIX. Rooms are spacious and well equipped. The location is perfect to save some bucks instead of staying in the city center and in the meanwhile you are 4 subway stop far. Breakfast is good with only basic things. Staff not 100% committed to customer satisfaction. maybe under pression they answer in bad manner. Satisfied overall and absolutely recommend this property from my side. September 21, 2013
Rated 4.0 out of 5.0 by Holiday Inn express-Cambridge Despite the somehat questionable location in East Cambridge, the rooms in this hotel were exceptionally well appointed, and we thoroughly enjoyed our stay of three days, particularly for the value of the charges. September 13, 2013
Rated 5.0 out of 5.0 by Great location , clean room , great food & great staff We loved our stay at this hotel . Will go back again any time. September 5, 2013
Rated 3.0 out of 5.0 by Boston Bargain Not in the nicest area, but very close to the transport system. We didn't feel very safe walking about in the evening because there is a park next door with a lot of drunks. Also some of the staff were quite sullen. Now for the good points, other members of staff were very jolly. The breakfast is fab, The rooms are big and clean and comfy. The price is very reasonable for Boston. I would recommend staying here. September 3, 2013
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