Rated 4.5 out of 5 by 88
Rated 4.0 out of 5.0 by EDZHOU Good experience
Very supportive staff, specially the front desk, Jimmie? He is a great asset of the hotel, he is humor, very kind and hospitile.
August 16, 2013
Rated 4.0 out of 5.0 by HockeyGuy66 Nice rooms, horrible internet
The rooms were new and clean which was very nice. The staff was very friendly. The location was close to the "T" which was great but otherwise a bit out of the way. The internet was horrible to the point I could hardly send emails and the signal would keep dropping. Being a business traveler, a reliable internet connection is a must.
August 15, 2013
Rated 5.0 out of 5.0 by Michel55 Comfortable king bed and great service.
We appreciated the service, quiet place and near from MIT.
August 13, 2013
Rated 4.0 out of 5.0 by STAN0007 'Bahston' Getaway
The front desk staff - Janelle and Dana - were very helpful. Their restaurant suggestions were excellent. Great way to start the day with a newspaper and fantastic breakfast selection. The main parking lot was very congested but ample overflow parking was provided. A pool and weight room would be a great asset to this property. I would suggest this property to friends and family.
August 12, 2013
Rated 4.0 out of 5.0 by teddy3282004 Great hotel
The hotel was great. The staff especially Renee who works the front desk was great. Not happy with the location of the hotel. Kind of shaddy. The hotel is walking distance to the train.
August 12, 2013
Rated 1.0 out of 5.0 by Jalqoul Beware of the Manager
I would recommend this hotel but for the manager; he is totally unreliable. I made a reservation at the a promotional rate. When he gave me the bill it was for the regular rate. I told him that the bill should be for the promotional rate. He first said that I was billed at the promotional rate. After I insisted that it was not, he checked the reservation and then concocted a story to cover his behind. He said that I was offered the promotional rate but I chose a reservation upgrade, which was a total fabrication. Though the confirmation I had clearly indicates that my reservation was at the promotional rate the manager still denied it and made up a story to justify himself. I later on called the Holiday Inn Guest Relationship, they were infinitely nicer and much more reasonable. They verified my account of this event, and then reimbursed me for the overcharge and apologized.
August 5, 2013
Rated 5.0 out of 5.0 by Bostontravel2013 Great Stay
Great location, close to T stop. Staff all friendly and courteous. Clean room. Very quiet at night. Would recommend for a good value.
August 1, 2013
Rated 5.0 out of 5.0 by Angela0514 Bachelorette Party
Stayed here for best friends bachelorette party. Free parking you can't beat that in Boston! Cheap cab ride into the city. Convenient. Staff is very friendly and open to help!
July 29, 2013
Rated 5.0 out of 5.0 by RonJon21 Great Stay in Mass
Our trip to the Boston area was our big family vacation and first to the Boston area. We were more than surprised at the hospitality of all Bostonians including the staff at this Cambridge HIE. After driving up from NYC we were amazed and taken back by the hospitality of everyone we came across in Boston and cant wait to go back. The hotel was spacious, family friendly, clean, and close to things nearby including a grocery store, liquor store and subway line. The location made getting around to all the touristy areas easy and less expensive than staying in downtown. The added bonus was free parking and the breakfast you get at HIE.
Dana at the front desk was more than helpful, she went out of her way to be a great host and helpful for our tourist needs. She is a huge asset to this hotel.
I highly recommend this hotel for any visit to the Boston area and would stay there again.
July 23, 2013
Rated 4.0 out of 5.0 by lisasaint Comfortable beds, clean, nice staff
the a/c fan was too high in the room and could not control it well and could not redirect it from blowing directly on my husband (he froze and he is one to be always hot). The a/c in the halls and lobby/breakfast area was not working and one elevator was not working, very inconvenient and we were not happy with this.
July 10, 2013
Rated 5.0 out of 5.0 by reedinfl Exceptional Service and great location
We just got back from a week's stay and we were so impressed with the service we received. Renee at the front desk was so friendly and accommodating. We were upgraded to a junior suite since we were staying for a week and that ended up being such a bonus. Our son just had knee surgery and with crutches the extra room was perfect. Simir (spelled correctly? and, I believe, the manager on duty) was so upbeat and professional. Even when the A/C went out downstairs for a little bit, his attitude was top-notch in the heat.
The breakfasts were plentiful and the workers kept the area super clean. Apples were available in the lobby to take with you during the day and that was a nice extra.
We did not have a car in Boston and the location for the hotel was really good as far as using public transportation. There is a hill to get to the station and normally that would not be an issue for our family. But, with a son on crutches, it was a bit difficult. We ended up renting a wheel chair for the week from a local vendor and that took care of that struggle.
Overall, our experience was wonderful and I recommend this hotel 100%!
July 10, 2013
Rated 5.0 out of 5.0 by Tamsue Fireworks!
Our family checked in for a couple of days around the 4th of July because the T was just a couple of blocks away. Greeted at check-in with a spin of the wheel and won 1,000 bonus points. Also offered us bags of snacks upon check in as Priority Club members. In the room, a personal note from the general Manager was waiting for us along with bottled water. We felt like the most special of guests. Staff was alos exceptional with helping us find our bearings in a new city, especially Jimmy at the front desk. The next morning, the business center computer was set to italian and after trying to assist without success, the front desk staff allowed me the use of their computer and printer to chart out our map for the day as we traveled to Philly. Parking is limited, but our spot was great. Parking lot secure and even good for a game of frisbee, catch and a little basketball ball-handling practice! From the 7th floor, we saw the fireworks perfectly on the 4th which was the highlight of the trip. Best trip ever!
July 10, 2013
Rated 5.0 out of 5.0 by cives Friendly courteous staff. Called us by name after several days
We were very pleased with our room condition and how we were greeted by the staff. We always had plenty of clean towels and hot water. Will be returning frequently within the next 6 months for extended stays. It's the next best thing to home.
July 3, 2013
Rated 5.0 out of 5.0 by BeefStu02 Great Hotel
Great location right down the road from Lechmere station. Staff was great and friendly, ask and you shall receive. Rooms were good size and very clean. Stayed here twice already and will be back for sure!
June 29, 2013
Rated 5.0 out of 5.0 by Elizabeth88 fabulous staff and manager
Our plane arrived very early and we were tired. We stopped by the Holiday Inn Express early just to see if we would be able to check in. The manager was so helpful and had us eat breakfast while he found a room for us. We were able to then rest and then go out refreshed and start our vacation. ALL of the staff at this hotel were very professional and helpful. This hotel was one of the cleanest places that I have ever stayed at.
I would absolutely advise you to stay here!!!
June 26, 2013
Rated 5.0 out of 5.0 by Sooz45 Stupendous! Great Value & Service
Last stop on a chorale road trip, and by far the best. Lots of "small" things that I appreciate: good towels, lots of outlets for electronic stuff, real desk-type working space, bathroom large enough to turn around in without bruising myself, bed reading lights, plus a wonderful bed, all added up to a great stay physically. But it was the staff that put it over the top: there for us when we arrived tired (and maybe cranky?:-), and every time we asked for something. Late night laundry? Best close place for Italian? Mid-night place that delivers (and bring it to the room!)? Close drug store for sore throat meds(!) ? 24-hour dry cleaners? Plus lots of things I probably don't know about. It wasn't just the service though, it was the attitude of caring about our comfort and well-being. I've stayed in "5-star" hotels with staff who were *less* professional and less caring than Ralph and Dana. They knew the area, the facility, and appeared to know (and like) the patrons. Ralph was especially gracious and friendly, always seeming to have an eye or ear on the "office" while being able to focus on taking care of the guests. I'll be recommending Holiday Inn Express to friends and anyone who is planning an event!
June 21, 2013
Rated 5.0 out of 5.0 by EAyer14300 Unbelieveable Service
The guest service at this property was phenominal. The staff genuinly cared about each guest.I enjoyed every minute of my stay. I would definately stay her again should I return to Boston.
June 9, 2013
Rated 5.0 out of 5.0 by LouNC1 Great location near T-stop, excellent staff, good breakfast
We've stayed at this Holiday Inn Express several times over the past four years when visiting my daughter who attended Boston University. This has to be one of the best hotel values in Boston, access to the Lechmere T stop is within three blocks, an easy walk. The staff is great, parking is free, and the rooms I've had have been very clean and up to date. You don't get a great view but all we've done is sleep in this hotel and eat breakfast, and spent the rest of our time in Boston for a $2 T ride. Excellent value.
May 25, 2013
Rated 5.0 out of 5.0 by Woody113 Great location and comfortable
We spent 6 days here, had a sporting event at Harvard University that our daughter was involved with. We rented a car to go to Harvard each day, when you find the right combination of streets to get there it doesn't take long at all. If you take the wrong streets it could double your time. It's 6-7 blocks from MIT, parking is not easy anywhere nor is it cheap, being from California we are used to having a car. Take the train, not bad once you get used to it and figure out the routes and stations, just study the maps real good. This hotel is 2 blocks from the T line, very convenient, take into downtown and make transfers to anywhere you need to go, plan on doing lots of walking in Boston. Rooms were very clean and comfortable, breakfast was very good except the cheese they use on the omelets was gross.
May 19, 2013
Rated 3.0 out of 5.0 by ulexin Comfortable room but poor service.
We leaves some tips and linen change card on bed for two days during our stay, Housekeeping didn't change any of our bed sheet. Complained with front desk, they explained that housekeeper probably don't understand English. Is that a good reason? By the way, the housekeeper on our floor was Maria.
The good parts of this hotel is they have a bonus point roulette at the front desk. But they didn't ask me to spin until I checked out. The front desk guy was suprised they didn't ask me to spin that roulette when I was checking in. I was confused as well.
May 12, 2013
Rated 3.0 out of 5.0 by thekman hot water
I am not a complainer. I didn't go to the front desk and raise a fuss. I like the hotel and will go back, but, During our last stay, my wife got up at 0600 and there was no hot water. At 0700 there was still no hot water so she called the front desk and they said they were not aware and would take care of it. At 0800 there was still no hot water so she called again and was told the manager had been notified and was coming in. Why it took so long to get the boss involved tells me there needs to be a better system in place to deal with this type of problem. At 0900 we had hot water and were about 1 hour late leaving. I expect a clean, comfortable room and a hot shower, half the expectation was met. It would also help if the staff offered an apology for the inconvenience.
May 8, 2013
Rated 5.0 out of 5.0 by cherielynn5 Such a happy, comfortable HiEx!
From check in to check out, this location was so special! We loved everything-- the friendly staff, spending time in the common area, the nice breakfast, the spacious room. Thank you!! Looking forward to coming back!
May 6, 2013
Rated 5.0 out of 5.0 by Ergun Ergun
For us, it was a nice stay. The staff was very helpful. Breakfast was nice. Hotel is close to the city center.
April 30, 2013
Rated 5.0 out of 5.0 by wwwwwwwwwwww Extremely friendly and helpful staff
This hotel is one and a half blocks from the subway exit. I took mass transit from the airport directly to the Holiday Inn. I was able to use mass transit my whole vacation. Never rented a car! Quiet room and friendly staff. Thank you Guys!
April 25, 2013
Rated 5.0 out of 5.0 by Tim309 Stay at Holiday Inn Express during Marathon Bombing week
The hotel staff handled the whole stay in an excellent manner. Even though the town was locked down and there was a police presense everyone at the hotel felt safe and comfortable. The breakfast meal service and food was excellent. The staff directed anyone that needed to go out where to go and how to get there. The rooms were clean and comfortable.
I would rebook this hotel in the future when I return to Boston.
Thanks for a Great Stay!
April 24, 2013
Rated 5.0 out of 5.0 by thereformarathon Great Staff
The hotel is very nice and up to date. But the staff was Great!!
April 21, 2013
Rated 5.0 out of 5.0 by Justthetravelagent Excellent - Value for money close to Public Transport
This was our second stay in just over a week at this hotel. Our first was just one night, this was three. Excellent and very welcoming check in staff. Lovely clean room.
Breakfast was always pleasant experience.
This hotel is only 5 mins walk from Letchmere Station at the end of the Green Line and 10 mins walk form the Cambridge Galleria Mall with a good food court. You can also pick one of the Boston/ Cambridge/Harvard tours at this Galleria wwhich you can use to get into Boston, at a mosre leisurely pace.
Excellent hotel and only a short drive to Loagan AIrport.
April 17, 2013
Rated 5.0 out of 5.0 by Eric111 Great option just outside downtown Boston
My wife & I just stayed here for a long weekend to check out Boston. This ended up being the perfect option for us. The money we saved by staying just outside the city actually paid for all the fun we had the rest of the weekend. It's only two blocks from the closest Green line subway stop, and only 3 stops from downtown Boston (only $2.50 one way). The room was clean and we were surprised how modern they were, must have recently renovated the rooms. Breakfast had good choices. Good, not great, but saved us some money before spending the rest of the day spending money. The Lechmere area looks a little rough, but we never felt unsafe. Great & affordable option for visiting Boston!
April 15, 2013
Rated 5.0 out of 5.0 by Darn97 Perfect stay
Location was close enough to access Boston via the T. Facilities were good, breakfast even included bacon (once)!
Staff was outstanding. Particularly Dana and Ralph worked extremely hard to exceed expectations and help us out.
April 15, 2013
Rated 5.0 out of 5.0 by Jon1967 Best Holiday Inn Express experience I have ever had
My family and I spend 4 nights at the Holiday Inn Express - Cambridge over spring break and I cannot say enough positive things about it. The location: Excellent - we were only 2 blocks from a T stop and didn't have to drive our car in Boston the entire time. My daughter and I ran along the Charles 3 out of 4 mornings - beautiful. Staff: Awesome. Everyone was so friendly and accommodating. Anything we asked for we got and we were always greeted with a friendly "hello" when we came and went through the lobby. The property itself: Clean, well maintained and the room was excellent. When we go back to Boston, we will definitely stay at this Holiday Inn Express again. Thanks for a great stay!!!
April 2, 2013