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Rated 4.5 out of 5 by 171 reviewers.
Rated 5.0 out of 5.0 by Overall it was a pleasant stay Careful if you request a cab to take you to the airport and they call a guy with a plain car and takes you for more than a ride. I was charged $40.00 for a ride that only cost $25.00 when I arrived. I was also concerned as to what insurance coverage this guy had. I assumed that this was not a cab but a friend of the clerk working there. A very unprofessional experience. Management may not know about it because the liability would be unbearable...... July 1, 2014
Rated 4.0 out of 5.0 by Family friendly The wife and I were very pleased with our staying in the Holiday Express in Boston MA.. Our daughter has been a guess before and referred it to us. Our staying was relaxing and comfortable. Your front desk clerk Jeramie was very friendly, courteous. and ready to assist the guests. Breakfast was very good. June 30, 2014
Rated 4.0 out of 5.0 by Good Hotel with friendly staffs The Check-In was easy and the staffs were ok. Our Room was clean. June 29, 2014
Rated 5.0 out of 5.0 by Very convenient, clean, well-managed Very convenient to both Boston and Cambridge. Lechmere Green Line just up the block. Even had good crispy bacon at the complimentary breakfast. Large room with 2 Queens. The showerhead was so good (rare) that I examined it, wrote down the name and am buying one for home. (on line I noticed alot of people say the same thing). Clearly a well-managed property with very positive friendly capable staff members. June 29, 2014
Rated 4.0 out of 5.0 by Comfortable stay The rooms were updated and clean. The bed is comfortable and staff very friendly. June 28, 2014
Rated 5.0 out of 5.0 by Very good place There are many places (food, pharmacy and etc) near the hotel. It is near Galleria Mall. June 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good location Comfortable bed, spacious room, good lighting, good location, lobby is nice, the room has a fridge and a microwave, staff friendly! June 24, 2014
Rated 5.0 out of 5.0 by All good with the exception of the one bed. Great quick and easy breadfast. Pleasant staff. One of the two queen beds that we had definitely had a leaning slope to it. While not visibly noticible you could definitely tell it after laying on it for a short period of time. My husband slept ok but I found it very uncomfortable and had lack of sleep. If we were staying more than two nights I would have definitely asked to be switchced to another room. I told the front desk about it when we checked out. I hope they looked into this problem. June 22, 2014
Rated 3.0 out of 5.0 by Can't depend on breakfast We were on business and needed to be leaving the hotel by 6:20am each morning. Breakfast was never totally available until 6:15 though it was posted as being available at 6:00am. I know this may seem like a small thing, but I found it very aggravating and it started my day off on the wrong foot. June 21, 2014
Rated 5.0 out of 5.0 by Don't Judge a Book By It's Cover I was not totally impressed with the area when I arrived, but was so impressed when I went inside. The rooms are beautiful (with windows that even open a little bit!). The staff was so friendly and wonderful. While it's right on a highway, it is really close to the T to be able to travel and you can walk to many places. I would certainly return! June 16, 2014
Rated 5.0 out of 5.0 by Excellent Hotel It's really comfortable to stay there, I recommend it because it have an excellent breakfast, rooms and its location is perfect to go where ever you want. June 16, 2014
Rated 5.0 out of 5.0 by very comfortable bed and exceptional cleanliness My stay was about as pleasant as it could be. The desk staff were very pleasant, polite and always helpful. The woman who cleaned my room each day was very thorough & always pleasant.. June 14, 2014
Rated 4.0 out of 5.0 by Great Stay Good breakfast, clean room and great staff. Would stay again. June 13, 2014
Rated 5.0 out of 5.0 by Bed comfort I have a Tempur Pedic bed at home, so I am spoiled with the most comfortable made. June 13, 2014
Rated 1.0 out of 5.0 by Horrible Customer Service The hotel itself was fine. The staff, however, were incredibly rude and unhelpful. I would not stay at this hotel again. June 11, 2014
Rated 4.0 out of 5.0 by Great location and comfortable room I had a weeklong stay for business and I was pleasantly surprised at how comfortable the room was for that length of time. I appreciated the mini fridge and microwave and especially the free WiFi. Every staff member I interacted with was friendly and helpful. The bed was comfortable and the room decor gave it a great atmosphere. I would definitely recommend the hotel and I would definitely stay there again for future business trips. June 10, 2014
Rated 3.0 out of 5.0 by Clean Room and Comfortable Bed.. The hotel was nice with free parking. I would go there again if I want to save some money! June 9, 2014
Rated 4.0 out of 5.0 by Great value Great location, walking distance to Museum of Science, Galleria Mall, "T" station, MIT (15 minutes). Only took us 30 minutes to walk into Boston (Quincy Market), Nice Shaw's grocery store next door open until 12 am Recommend stay away from 4:00pm Friday traffic if trying to drive to Logan airport, it is a parking lot. Took almost an hour to go 4 miles. June 9, 2014
Rated 5.0 out of 5.0 by very comfortable Very nice and comfortable place to stay. It was the best sleep I have had at a hotel in a long time. The staff was very friendly and courteous June 8, 2014
Rated 4.0 out of 5.0 by clean and nice staff the room was clean and the staff was very nice, The air conditioner was a little loud and being in a city the outside noise is different from home June 8, 2014
Rated 5.0 out of 5.0 by Convenient to Universities The Holiday Inn Express Cambridge is convenient to the Universities via Shuttle Service. The Green Line Lechmere T stop is located 4 blocks away on Hwy 28, Monsignor O'Brien Hwy, . Overall the hotel is clean, pleasant and nicely decorated with new furniture and fixtures. Parking is convenient and included. It is a bit pricey $$$. however they do offer a "University" discount for those who know to ask. June 4, 2014
Rated 4.0 out of 5.0 by Very nice hotel, but not a convenient location This is a very nice hotel, with nice amenities and decent parking, but it is in a combination residential-light industrial/commercial area, so there are not many places nearby at night to eat, unless you go into the city. Street construction is going on, so there was a lack of adequate street signs to help us get to the hotel, which is Cambridge's fault, not Holiday Inn. The room was large and modern, with updated amenities, and the staff is very friendly and helpful. June 3, 2014
Rated 5.0 out of 5.0 by King room nice and roomy! Overall we had a lovely stay at this hotel. The majority of the front desk staff was friendly and helpful. We truly appreciated the water with orange slices available in the lobby as well as fresh fruit offerings. The coffee was delicious and available in the dining room. The only negative was the AC unit in the room. If we set the thermostat a bit higher it was like the heater came on. Otherwise we were comfortably cool. If we do return to Boston we will choose this hotel again. It was within walking distance to the transit system, drugstore & grocery store as well. June 2, 2014
Rated 5.0 out of 5.0 by MODERN COMFORTABLE AND QUITE ROOM Great breakfast every morning with a good selection .The cab service was very fast and the staff very attentive, Its a short walk to a very large mall. Only a $12.00 cab ride to Harvard Square June 2, 2014
Rated 5.0 out of 5.0 by Thank you! You guys were such a warm and hospitable atmosphere to return to! Every day, I found cheerful and service-oriented staff always available to help...even on their breaks! I stayed at the Hilton twice during my trip and your service was above and beyond what they provided! Thank you for making me feel at home! -Alexis May 27, 2014
Rated 5.0 out of 5.0 by Very pleased with everything - stayed 6 nights We stayed in this hotel while attending a wedding. We paid a reduced wedding block rate, which I thought was reasonable for this area. All the wedding guests who stayed here agreed that the rooms were really nice. The hotel staff were also very nice and helpful and the breakfast was also quite adequate. It was the usual hotel breakfast but it was presented very well and everybody in our group was very happy with it. The hotel was reasonably close to a T stop so we were able to get around Boston without using our cars. I would be happy to stay here again. May 10, 2014
Rated 5.0 out of 5.0 by Nice experience We enjoyed our stay at your hotel. Staff was very friendly, the rooms were clean, spacious and quiet. April 29, 2014
Rated 4.0 out of 5.0 by Well located I was a bit apprehensive initially. But that changed after I settled in and understood the location better and the closeness of the subway which was an excellent, though noisy, way of getting into and around the city. The staff were very helpful and the facilities, including the breakfast was what I expected from this hotel group. My only comment is that I would have preferred to increase the room heat a little but adjusting the thermostat seemed to achieve little. April 13, 2014
Rated 3.0 out of 5.0 by Great location....check the Alarms tho! I liked the location a lot, however I was not able to sleep well due to the alarm going off in the room at 5AM. I feel that this should be checked by housekeeping as they clean the room. I don't use alarm clocks ever (Cell phone era!) so I never check this...guess I will have to now. March 23, 2014
Rated 5.0 out of 5.0 by Highly Recommend I highly recommend this property. Every stay is truly a pleasurable one. The staff treats you like royalty and the management goes above and beyond to help guests resolve any issues they may encounter. The rooms are clean and well appointed. The beds and bedding are just dreamy. The breakfast is free and offers great variety. The location is perfect, convenient to subway, only 2 stops from Boston. March 15, 2014
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