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Rated 4.4 out of 5 by 397 reviewers.
Rated 3.0 out of 5.0 by Great staff, lackluster property This hotel has a great staff - very friendly and accommodating. However the hotel property has nothing to offer other than a bed and a free, less than average breakfast. This is a place to sleep and nothing more. July 28, 2015
Rated 4.0 out of 5.0 by A quick easy stay Downtown hotels in Boston in the summer are either impossible to find or exorbitantly expensive. I was lucky to get a cancellation here at a pretty reasonable price, and only 2 miles from my ultimate destination. Staff was very helpful and friendly especially since I arrived very late, and the hotel met my needs in all respects. July 28, 2015
Rated 3.0 out of 5.0 by Service and Fitness Center Concerns We are platinum members, so we stay at HI and HIEXP a lot. The room and breakfast experience were all certainly fine, with no issues. It was disappointing to not have an on-site fitness center. However, the biggest concern was with the check-in experience. The gentleman working the front desk permitted a lady to spend a very long time inquiring about POSSIBLY making a future reservation for a third party next month. Rather than have her step aside to check us in, along with other guests in line, he let her continue with many many questions about rates and dates and room types, etc. He never acknowledged our very long wait, let alone apologized. He certainly did not display a very customer-focused demeanor. July 26, 2015
Rated 4.0 out of 5.0 by New hotel, great proximity Location is both great and poor. It is convenient to public transportation but it is in a sort of awkward place. The rooms are new and great and I would stay there again. Parking can be an issue if hotel is full. July 26, 2015
Rated 5.0 out of 5.0 by A quick one night Cambridge stay We needed a room and this hotel was in a perfect location relevant to Boston, Salem, Cambridge and others cities in MAS. We had a comfortable nights sleep in the king size bed and the AC was very refreshing after a hot day in the sun and humidity. The breakfast was great and filling the day of checkout and to get our morning started before our sightseeing trip to Salem and up the coast along the beach. I would recommend this hotel to anyone looking to see Cambridge and Boston as it is a short walk to transport to both cities. July 22, 2015
Rated 5.0 out of 5.0 by I will be coming back to stay again The employees were excellent. The hotel felt like home. It was very comfortable and clean. It's also in a very nice location. Everyone on the staff is very friendly and helpful. Dana who is a staff member is the greatest! She goes out of her way to make sure your stay is the best it can be and always has a smile for everyone. Dina is also very nice and helpful. Honestly I would stay at this hotel again simply because of Dana who made our stay like being at home. I have never been comfortable in a hotel in my life and we were there under very stressful circumstances. Dana made our whole experience so much better and made me laugh and smile when I did not think I had it in me. We stayed for 2 weeks and I looked forward to coming back to the hotel when my day was done. For me to feel so comfy at a hotel is a miracle and I attribute most of it to Dana, they have an excellent staff member in her. July 21, 2015
Rated 4.0 out of 5.0 by Great service. Was in town for a quick 1 night stay for a concert at TD Garden. Front desk staff was very helpful and even printed off our concert tickets for us which i had forgot to do before leaving home. July 21, 2015
Rated 5.0 out of 5.0 by Survey Good all around. Clean room, good breakfast, and free parking. Convenient location. July 19, 2015
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