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Rated 4.5 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by Bed comfort I have a Tempur Pedic bed at home, so I am spoiled with the most comfortable made. June 13, 2014
Rated 1.0 out of 5.0 by Horrible Customer Service The hotel itself was fine. The staff, however, were incredibly rude and unhelpful. I would not stay at this hotel again. June 11, 2014
Rated 4.0 out of 5.0 by Great location and comfortable room I had a weeklong stay for business and I was pleasantly surprised at how comfortable the room was for that length of time. I appreciated the mini fridge and microwave and especially the free WiFi. Every staff member I interacted with was friendly and helpful. The bed was comfortable and the room decor gave it a great atmosphere. I would definitely recommend the hotel and I would definitely stay there again for future business trips. June 10, 2014
Rated 3.0 out of 5.0 by Clean Room and Comfortable Bed.. The hotel was nice with free parking. I would go there again if I want to save some money! June 9, 2014
Rated 4.0 out of 5.0 by Great value Great location, walking distance to Museum of Science, Galleria Mall, "T" station, MIT (15 minutes). Only took us 30 minutes to walk into Boston (Quincy Market), Nice Shaw's grocery store next door open until 12 am Recommend stay away from 4:00pm Friday traffic if trying to drive to Logan airport, it is a parking lot. Took almost an hour to go 4 miles. June 9, 2014
Rated 5.0 out of 5.0 by very comfortable Very nice and comfortable place to stay. It was the best sleep I have had at a hotel in a long time. The staff was very friendly and courteous June 8, 2014
Rated 4.0 out of 5.0 by clean and nice staff the room was clean and the staff was very nice, The air conditioner was a little loud and being in a city the outside noise is different from home June 8, 2014
Rated 5.0 out of 5.0 by Convenient to Universities The Holiday Inn Express Cambridge is convenient to the Universities via Shuttle Service. The Green Line Lechmere T stop is located 4 blocks away on Hwy 28, Monsignor O'Brien Hwy, . Overall the hotel is clean, pleasant and nicely decorated with new furniture and fixtures. Parking is convenient and included. It is a bit pricey $$$. however they do offer a "University" discount for those who know to ask. June 4, 2014
Rated 4.0 out of 5.0 by Very nice hotel, but not a convenient location This is a very nice hotel, with nice amenities and decent parking, but it is in a combination residential-light industrial/commercial area, so there are not many places nearby at night to eat, unless you go into the city. Street construction is going on, so there was a lack of adequate street signs to help us get to the hotel, which is Cambridge's fault, not Holiday Inn. The room was large and modern, with updated amenities, and the staff is very friendly and helpful. June 3, 2014
Rated 5.0 out of 5.0 by King room nice and roomy! Overall we had a lovely stay at this hotel. The majority of the front desk staff was friendly and helpful. We truly appreciated the water with orange slices available in the lobby as well as fresh fruit offerings. The coffee was delicious and available in the dining room. The only negative was the AC unit in the room. If we set the thermostat a bit higher it was like the heater came on. Otherwise we were comfortably cool. If we do return to Boston we will choose this hotel again. It was within walking distance to the transit system, drugstore & grocery store as well. June 2, 2014
Rated 5.0 out of 5.0 by MODERN COMFORTABLE AND QUITE ROOM Great breakfast every morning with a good selection .The cab service was very fast and the staff very attentive, Its a short walk to a very large mall. Only a $12.00 cab ride to Harvard Square June 2, 2014
Rated 5.0 out of 5.0 by Thank you! You guys were such a warm and hospitable atmosphere to return to! Every day, I found cheerful and service-oriented staff always available to help...even on their breaks! I stayed at the Hilton twice during my trip and your service was above and beyond what they provided! Thank you for making me feel at home! -Alexis May 27, 2014
Rated 5.0 out of 5.0 by Very pleased with everything - stayed 6 nights We stayed in this hotel while attending a wedding. We paid a reduced wedding block rate, which I thought was reasonable for this area. All the wedding guests who stayed here agreed that the rooms were really nice. The hotel staff were also very nice and helpful and the breakfast was also quite adequate. It was the usual hotel breakfast but it was presented very well and everybody in our group was very happy with it. The hotel was reasonably close to a T stop so we were able to get around Boston without using our cars. I would be happy to stay here again. May 10, 2014
Rated 5.0 out of 5.0 by Nice experience We enjoyed our stay at your hotel. Staff was very friendly, the rooms were clean, spacious and quiet. April 29, 2014
Rated 4.0 out of 5.0 by Well located I was a bit apprehensive initially. But that changed after I settled in and understood the location better and the closeness of the subway which was an excellent, though noisy, way of getting into and around the city. The staff were very helpful and the facilities, including the breakfast was what I expected from this hotel group. My only comment is that I would have preferred to increase the room heat a little but adjusting the thermostat seemed to achieve little. April 13, 2014
Rated 3.0 out of 5.0 by Great location....check the Alarms tho! I liked the location a lot, however I was not able to sleep well due to the alarm going off in the room at 5AM. I feel that this should be checked by housekeeping as they clean the room. I don't use alarm clocks ever (Cell phone era!) so I never check this...guess I will have to now. March 23, 2014
Rated 5.0 out of 5.0 by Highly Recommend I highly recommend this property. Every stay is truly a pleasurable one. The staff treats you like royalty and the management goes above and beyond to help guests resolve any issues they may encounter. The rooms are clean and well appointed. The beds and bedding are just dreamy. The breakfast is free and offers great variety. The location is perfect, convenient to subway, only 2 stops from Boston. March 15, 2014
Rated 5.0 out of 5.0 by Thank you staff. I had an excellent experience with the staff for accommodating me with adding another night to my stay. March 14, 2014
Rated 4.0 out of 5.0 by Excellent Accomodations Loved the hotel, awesome modern rooms, clean and comfortable, free parking, great staff, excellent value. There were 2 cons however: 1. Internet is extremely slow 2. No safety deposit boxes in room Would definitely recommend this hotel. March 14, 2014
Rated 4.0 out of 5.0 by Comfortable, good service, confusing and limited parking My experience at the hotel was great except for two things. One, I reserved a king and was given a double. I didn't bother asking heading back down to the front desk because it wasn't worth it. Second, parking was extremely limited and I had to park across the street at the last spot available in the "overflow" lot. The overflow lot is across a busy street that isn't that easy to cross. If you aren't driving, this place is great. But if you are, I can only imagine what it's like during a busy time. Otherwise, breakfast was a really great and pleasant surprise. I appreciated the friendly service and the comfortable amenities. March 7, 2014
Rated 5.0 out of 5.0 by Lovely property. Great management and staff! Always a pleasurable stay. Beautifully decorated, super clean rooms. Kind and professional staff. Conveniently located. Great value. Highly recommend. February 28, 2014
Rated 5.0 out of 5.0 by my stay Myself and one student athlete whom competed in a track and field event at Boston U this weeknd stayed at this property. We were very pleased with the comfort and accessibility of our entire stay. I would definitely visit again. Free parking makes the whole situation less stressful, as well! February 12, 2014
Rated 4.0 out of 5.0 by weekend in Boston The hotel is easy to find and well positioned to tour both Boston and Cambridge (by foot or public transport). Although it was extremely cold the hotel was nice and warm.. The room was clean and tidy and the bed comfortable. Pretty good value for the area I think and met all my requirements. Breakfast was a little bit better than the Holiday Express average fare in my opinion. February 1, 2014
Rated 5.0 out of 5.0 by Great Value & Convenient Location Loved the humorous duo at the front desk when we checked in. They clearly loved what they do; were extremely informative; and very helpful. They even gave us "insider info" of the best way to get to Logan when the one tunnel was under construction, yet again. Very convenient location - short five minute walk to the Lechmere Line. Umm. as for the free breakfast, I will just state that there was fresh fruit & real yogurt available. Would stay here again. January 28, 2014
Rated 4.0 out of 5.0 by Nice look and good breakfast Pros: Beautifully redecorated rooms with a modern look. Lots of desk and work space for business travelers. Beds were comfortable. The bathroom had been cosmetically updated but still had an older shower and toilet. Breakfast was good, and the free parking is a nice perk that increases the value. Location was convenient for my needs. Cons: The mini fridge in the room was broken, and noise from the room next door was a bit intrusive (our neighbor had a head cold and every sneeze woke me up), and there is no fitness room. Overall, though, it was a good value and a nice stay. I would stay there again. January 15, 2014
Rated 4.0 out of 5.0 by Everything Above Average, Except the Air I'll start with the negative because this is a short list, but we had a horrible time getting the room temperature to stay comfortable. We were constantly too warm or too cold. The air was super dry and the fan seemed to run constantly. I went home with a sore throat and slight cold after our two night stay. The good list: everything else. The room was modern, clean and comfortable, with plenty of useful lighting (loved the reading lights and the horizon light behind the headboard). It was nice having the desk/table we could pull out to use when we ordered delivery food from a nearby restaurant. The staff was super friendly and helpful, including the evening desk gentleman who brought up some menus from nearby restaurants after we called down asking for recommendations. While it's a minor detail, I loved that the tub had a non-slip surface. Cannot tell you how many times I've nearly fallen using a shower at many other hotels without this safety feature. I loved the comfort of this room. If we had reason to stay longer and could've worked out the air issue, I would've been very happy staying several more nights. January 15, 2014
Rated 5.0 out of 5.0 by Highly recommend Went with my wife and daughter for the weekend in Boston and had a great experience at this hotel. It's a small hotel (think that allows the staff to take better care of it), although, very clean, nice and cordial staff, good breakfast included, great location close to Lechmere station (another reason for our choice), comfortable beds...and all looked new and fresh. Will be back next time we come to Boston. January 8, 2014
Rated 4.0 out of 5.0 by Best deal I could find. About what I expected Free but unreliable parking (as advertised). Lot by hotel and the overflow parking lot across the wide street would both get filled up. Felt lucky just to get a spot. It would be better had I not had to use my car daily and return late. Poor (free) Wifi. Crowded complimentary breakfast area. Junior Suite was adequate but tight for four people. The sofa bed was a full size and the bed was queen size. Well appointed including two tvs and a door between. January 2, 2014
Rated 5.0 out of 5.0 by ' Overall excellent, good location. near mall, and service December 29, 2013
Rated 5.0 out of 5.0 Very good stay the stay was memorable and staff very jovial n friendly. Front desk when came to know I had already parked my car said parking would be $75 an hour :) which obviously was free and then wished us merry christmas. Room quality was good, fresh and we enjoyed our stay very much. Breakfast was also good and ambience was very good. December 27, 2013
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