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Rated 4.1 out of 5 by 111 reviewers.
Rated 3.0 out of 5.0 by Dont rely on your Sat Nav!! Usual standard HI Express rooms although with 'warmer' than usual colour tones to walls, and of reasonable size. Room was also very clean and well maintained. As other reviewers have commented make sure you get a room facing the car park not the railway - really don't know how people can say they didn't notice the railway as the whole building vibrates when the fast trains pass through - that being said they didn't disturb my sleep at all. Free internet was good on the night of my stay but would not work next morning which was frustrating. Check in and check out was fine and reasonably quick but no comment on Priority Club membership. Only negative was breakfast - I never expect much from the 'free?' HI Express offering, but this really wasn't good. A heap of wet trays, no Weetabix, no muffins, fresh fruit bowl contained 3 apples and the OJ was like coloured water. Please don't rely on your Sat Nav to get you to the hotel, as the postcode takes you to the station car park on the other side of the railway line - rather annoying late at night when I just wanted to get to bed! Would I stay here again? Yes because rooms are clean and location is good and much cheaper than overpriced Cambridge City Centre Hotels. January 30, 2014
Rated 5.0 out of 5.0 by Good location Stayed over Christmas whilst visiting family locally. Excellent base and particularly enjoyed the breakfast which was included in the overall price. Only difficulty was in regulating the temp in the room . It was too hot ( 20c ) despite setting the thermostat to a 16c at night. December 31, 2013
Rated 4.0 out of 5.0 by Good night's sleep despite location next to main road and railway Excellent value for money. HI Express are surely the best of the budget hotels. December 30, 2013
Rated 5.0 out of 5.0 by Excellent good value hotel We stayed at the Holiday Inn Express over Christmas Eve and Christmas Day whilst visiting our daughter locally. The overall experience was very good and the staff are friendly and helpful. It is a value hotel but in my view delivers better value than many more expensive options. The rooms are well proportioned, comfortable and spotlessly clean. My only slight surprise was that when the room was serviced the bed was not made. When I asked reception they told me that if bed clothing was left on the bed their policy was not to touch the bed. I found this strange as I have never experienced such a policy in 50 years of staying in hotels around the world. But hey, this is a minor point and would not deter me from staying here again. December 29, 2013
Rated 5.0 out of 5.0 by Great service Nice room pity they don't do king size beds especially when you are use to one, double comes at bit small. Would definitely recommend and stay there again. It already our second stay. December 23, 2013
Rated 4.0 out of 5.0 by Highly recommended The room was prepared to the highest standard, and a very comfort stay. One minor thing is that the hotel is by a busy train station and nosiy roads, and thus, I had a quite disturbed night. Other than that, the experience was wonderful. December 22, 2013
Rated 5.0 out of 5.0 by Good accommodations & helpful staff The accommodations are very comfortable and the staff is very willing to please resulting in a very good value. December 17, 2013
Rated 5.0 out of 5.0 by great service good room i had loved the chose off pillows room very spaces very clean exerlatante standard very good value for money would definatly stay again December 5, 2013
Rated 4.0 out of 5.0 by Good beds and rooms. Overall good service Background music annoying, not loud enough to listen to, and not suitable. If there must be background music it should be more appropriate, not current rock and pop records. Breakfast is a bit boring if you need to stay for more than 1 night. The cooked element could be varied somewhat e.g. Bacon and fried eggs instead of Sausage and Scrambled. However would stay again and probably will next year December 3, 2013
Rated 4.0 out of 5.0 by Internet As a businessman, my computer and the ability to access the internet are vital to my business. It is annoying to be required to get a new internet code every 24 hours, so I would suggest you offer an option for internet access to match the length of stay. More annoying is the fact that the signal strength of the hotel's internet was weaker than an outside signal and consequently either would not let me get onto the internet or frequently disconnected me. When I wanted uninterrupted service I was forced to go to the lobby. The service that was overpowering yours is "_The cloud." November 27, 2013
Rated 5.0 out of 5.0 by Well equipped and comfortable room We chose this hotel for convenience as we were meeting friends locally for a meal. The check-in at reception on arrival was very good and quick and the receptionist very friendly. I was given a choice of two rooms and I took her advice on which she thought would be the quietest and it was indeed a very quiet room. The room itself was very well equipped and immaculately clean. The bathroom was a pleasant surprise - although no bath the shower was very large with a good powerful shower with plenty of very hot water. The one big disappointment with the room though was the lighting. Great for ambiance but not good if you needed a good light to apply make up or do your hair. Considering the breakfast is designed to be self service and quick I was pleasantly surprised with The choice of both hot and cold food. I would definitely choose this contemporary styled hotel again. Good value for money especially so close to Cambridge November 19, 2013
Rated 5.0 out of 5.0 by Comfortable, clean and great welcome We used this hotel for a one night stay while visiting friends. We found the room to be really comfortable and more importantly very, very clean. The decor was modern and facilities good. Lighting in the bathroom was a little dim but wasn't really a problem. The staff at this hotel were extremely friendly and welcoming. Breakfast was ok, nothing special (was a little disappointed with the cooked option, just sausage beans and scrambled egg) but the rest of it was fine. I would definately return to this hotel and would highly recommend it as a place to stay. November 19, 2013
Rated 4.0 out of 5.0 by Good for a quick break simple but fair . we had a free drink on arrival , room was basic but had everything that you expect for the price/value . November 18, 2013
Rated 4.0 out of 5.0 by Nice clean hotel Nice clean hotel, easy to locate even though the full address is not found by the GPS, dinning at the Red Lion was great and it was a plus that the staff at the hotel asked whether they should book a table for dinner. November 17, 2013
Rated 4.0 out of 5.0 by Spotlessly Clean I would recommend this hotel for short stays. The whole place is spotless and the staff are very friendly and helpful. The breakfast is ok and in a very small choosing space so not alot of room to be undecided as to what you fancy! The pub nearby has a lovely atmosphere and the staff in there go out of their way to make yo feel welcome. A bit pricey but worth it. November 1, 2013
Rated 3.0 out of 5.0 by Internet - Hotel basic's New Hotel, clean and tidy. Beds are a disappointment - Holiday Inn UK should look to the USA for advice on Beds. Staff are very service minded and friendly, location is good. The problem is internet quality - guests complain on check in, at the bar, across in the restaurant (The Red Lion) and on check out. It's like bring back in the late 90's... October 27, 2013
Rated 4.0 out of 5.0 by A great place to stay when visiting Duxford Air Museum!! Only a mile or two from the fantastic air museum, this looked like the right place to stay for our visit there. Travelling from North Yorkshire we arrived the night before so that we had a full day at the museum. It is a modern building, light and airy. Very pleasant and helpful staff. My room unfortunately faced the main road and traffic noise was apparent due to the wet weather. If I stayed again I would ask for a room to the rear of the building. Modern, clean and well equiped room with tea coffee making facilities and a fantastic shower though the bathroom bin had not been emptied ( a 'one off' oversight I'm sure) and hair/fluff on the floor behind the bathroom door, which can be easily missed. Pub/restaurant next door was a little expensive I thought but nice food and staff. The small bar in the hotel was also adequate for a nightcap. The breakfast bar included in the room charge was very good. Sausage, scrambled egg and beans, also toast, cereals, pastries, tea, coffee and juices etc. Fantastic value. On checking out I had a charge difference query over the two rooms I booked but this was sorted out quickly and efficiently over the phone upon my return to Yorkshire. Overall, I was very impressed and pleased with my choice of stay and would definately stay there when we visit Duxford Air Museum again next year. Thank you Holiday Inn Express A++++ October 25, 2013
Rated 5.0 out of 5.0 by Chazzi We stayed for two nights, for a wedding at south farm, we had a very comfortable stay, lovely beds and rooms. The breakfast was ok maybe a 5 item traditional, fried egg,bacon, sausage,beans tomato and toast, because people like a choice and quite a few would still choose two or three items. So Thankyou for a good stay. October 22, 2013
Rated 4.0 out of 5.0 by Stay OK I write this review with ladies and families in mind. While the hotel is very pleasant I feel the rooms do not lend themselves to a stay for any longer than overnight. I presume that is why it is called 'Holiday Inn Express' there is barely enough hanging space for a man travelling alone & little or no space to unpack. The lightening maybe atmospheric but it is a good job I know where my face is because it is difficult to see to shave. It will be even more difficult for a lady to put her make up on. That said from a personal point of view I will use it again. October 22, 2013
Rated 3.0 out of 5.0 by Good first impression, worse later The best thing about this hotel is its good location. The hotel staff and airy contemporary designed room made a very good first impression. There is a train station right in front of the hotel with my window being only some 3 metres from the platform. I was initially worried about the noise from passing trains but it was not a problem at all. The bed and pillows were comfortable so one could expect a good night sleep. BUT, there was a big BUT, I almost couldn't sleep at all because of extremely noisy water or sewage pipes. I could hear flushing water from every use of the bathroom in the neighboring rooms. It was so noisy that when speaking on the phone it could be heard on the other side of the line. This wasn't only my problem and my two colleagues had the same experience. The breakfast was basic but good enough for a quick start of the day. A big disappointment was the coffee. The cappuccino was probably the worst I have ever had. If you like coffee, do not try it in this hotel. Despite nice and welcoming staff I would return to this place only if there was nothing else available around. October 22, 2013
Rated 1.0 out of 5.0 by Terrible hotel. Never stay here Apart from the front desk staff this is a terrible hotel to stay at. The noise from the train station is constant, the mobile phone coverage non existent and the wifi sketchy at best. This could have been overlooked if the cleaning staff did ANYTHING other than change bed sheets and towels. Because of this one hotel I will NEVER stay at a holiday inn anywhere in the world again and will be very vocal with friends, colleagues and my staff about avoiding this place at all costs. Other guests had the same complaints and apart from a small number of the desk staff, didn't bat an eyelid when faced with complaints which suggests they are a frequent occurrence in this hotel. There are other places nearby that are cheaper and much much better to stay at. The fact that the nickname "unhappy" is already taken speaks volumes! October 22, 2013
Rated 4.0 out of 5.0 by Two Night Stay Nice hotel with friendly staff, close to our destination of Duxford. Breakfast variaty was OK, but definitely missed some bacon. October 20, 2013
Rated 5.0 out of 5.0 by Comfortable and welcoming We have stayed at this hotel several times now and always been completely satisfied with the accommodation and service. A light hearted complaint would be the minor changes to the breakfast. The sausages were different to previous visits and were pretty tasteless and there were no prunes on offer. The Red Lion next door provides excellent food and choice of beers. The hotel is ideally placed next to a station with frequent trains into Cambridge. October 19, 2013
Rated 4.0 out of 5.0 by Nice clean modern hotel We had a nice 2 day stay at Duxford and as we normally like to use Holiday Inn, it came up to the usual and to be expected high standard. Well positioned in a nice area and close to main roads. Very efficient registration nice light airy room, walk in shower (no bath to negotiate) and a great breakfast. The only slight cliticsm would be a rather low, soft, springy and rather small bed. Nice choice of soft or firm pillows though! October 9, 2013
Rated 3.0 out of 5.0 by l wouldn't stay here again No fresh fruit at breakfast. Very poor reception on arrival not made welcome, we felt rather uncomfortable. October 6, 2013
Rated 5.0 out of 5.0 by Great comfort and price Apart from the location and hotel, staff were superb. I can highly recommend this place. Food at the Red Lion next door was a little expensive but amazing quality. Bedroom was spacious, meticulously clean and had everything needed. Could have stayed longer without any prompting had we not had other places to be. Just across the motorway from Duxford/Imperial War Museum. Great place to stay if you are intending going there. October 3, 2013
Rated 4.0 out of 5.0 by Good hotel Very good hotel at a good location. Very close to the railway station. Although the sound of trains bothered me at times. Very pleasant staff. Dining options are limited. I am surprised to see there is no refrigerator in the room. Overall i had good experience. September 30, 2013
Rated 5.0 out of 5.0 by Very modern and great value for money Chose this hotel as we were recommended by relatives and on a break away to explore Cambridge. On arrival we were able to check in early and our room was really nice, clean and felt very modern. Staff were very helpful to us with our enquires about train times etc. The train station is situated right next to the hotel and they run to time. The journeys we've made to Cambridge are about a 10 minute trip. Opposite the hotel is the Red Lion pub, a cosy to eat and drink. We would definitely come back again as we've enjoyed our weekend away in Cambridge enjoying the shops, restaurants, the Fitzwilliam museum plus the Cambridge bus tour! September 27, 2013
Rated 5.0 out of 5.0 by Perfect location. My partner and I stayed for two nights as we were attending my son's wedding in Quendon and later the reception in Great Chesterford, The Holiday Inn Express proved to be in the perfect location for both as well as being ideally placed next to the M11 for our return home. We arrived late on the Friday and were pleased to find the kitchen still open at the Red Lion next door. Your receptionist very kindly phoned ahead for us, as it was close to last food orders, to let the kitchen know we would be over for a bite to eat. The food was delicious and very welcome after a long drive. All in all, I could not fault our stay and will certainly book again so as to visit IWM Duxford next year. I have only one gripe and that is not the fault of the Holiday Inn Express. Rather it is the fault of Cambridgeshire County Council in that the surface of the road that runs past the Inn is so bad (a very degraded, coarse texture) that the noise from passing traffic is considerable. September 26, 2013
Rated 5.0 out of 5.0 by Really enjoyed it! Great staff and good breakfast. Was quiet and beds were very comfy. We ordered a pizza for dinner... Was surprisd it was very very good. Loved our stay.. Would recommend to anyone and would not hesitate to return to this property. September 26, 2013
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