Rated 3.7 out of 5 by 75
Rated 5.0 out of 5.0 by juststan The Hotel should do DC Tours.
The staff especially the Manager Lawrence Are incredibly informed about the sights to see in DC and made our trip and time much more wisely spent
July 1, 2014
Rated 2.0 out of 5.0 by nyc_basketball Be aware
Cars appear to get broken in on a regular basis at this location.
June 26, 2014
Rated 4.0 out of 5.0 by DCBORNQT Great Stay!
Staff was friendly and the amenities were sufficient. Room was very comfortable.
June 26, 2014
Rated 5.0 out of 5.0 by Myab85 Great Service
Joann and her partner in crime (can't remember her coworker's name but they are usually on shift together) ALWAYS take GREAT care of me when I stay. My trip is usually just to get away from my nagging mom but the level of customer service is superb. The room is always comfy and she always seems to find me a nice quiet spot on a high floor (my preferences). I would recommend this location to any one in-town looking for a close getaway or someone just passing thru the area.
Hope this helps,
Your Happy Customer
June 24, 2014
Rated 5.0 out of 5.0 by ElderFTJ Above average
This is a nice, comfortable hotel. It is quiet and the staff is friendly. They provided stellar service.
June 24, 2014
Rated 3.0 out of 5.0 by Highpockets212 Not what I expected
I have stayed at a lot of Holiday Inn Express hotels. Unfortunately this one was not like the others in a lot of ways.
The staff was friendly but forgetful; and I don't ask a lot, just towels and an unclogged toilet.
This hotel is in a fairly rough part of town, so dining in and around the hotel for a family is not recommended.
June 17, 2014
Rated 5.0 out of 5.0 by Team Bryson The staff was so very wonderful!
We stay at this hotel everytime we are in time we are town. We love the awesome staff and service that is provided.
In the Summer we enjoy the beautiful pool.
June 12, 2014
Rated 5.0 out of 5.0 by Rob_59 Awesome Staff
The entire staff were highly professional, extremely friendly, and truly helpful!
June 11, 2014
Rated 4.0 out of 5.0 by cmfwff bed conditions good Staff not so much...
We got up the next morning to shower and get ready to leave and the shower did not work...or at least we thought it didnt work..there staff at the front counter said there was a direction on the showere head,but, no directions so no shower..staff didnt even care that I brought it to there attention..didnt even make eye contact with me..Unfreindly.the morning staff. Night staff was friendly and helpful...eating area messy because they had kids from other culters (4 buses) that did not pick messes up after them selves. Just not a good stay...
June 4, 2014
Rated 2.0 out of 5.0 by BigJ-br Wrong Room
You arrive. You receive a key. You ask if the key you received is for the room you've reserved. You receive yes as answer. You go upstairs. You open the door of the room with the key you've received...and the room was not the room you've reserved. You need more?
May 31, 2014
Rated 4.0 out of 5.0 by Amanda L Great breakfast, clean rooms but very noisy
Staff were extremely friendly. Great breakfast- like that they had boiled egg, yogurt and fruit options. More whole wheat options would be ideal.
Clean rooms and efficient cleaning staff. Microwave and fridge in room which is great.
If you have a car, many eating places close by. if no car, only a SHELL gas station with a Subway within walking distance.
Avoid getting a room on the first floor (lobby floor) as it is extremely noisy from children running around and slamming doors to the breakfast workers talking very loudly at 5:30/6am in the morning. Hardly any solid sleep because of this for all of our 7 nights.
May 30, 2014
Rated 3.0 out of 5.0 by JSS400 Very nice staff
I have nothing but good things to say about the staff at this hotel. They were as accommodating and helpful as they could be but the rooms left quite a bit to be desired. Try putting a 300 pound man on a pull out sofa with a 1 inch lumpy mattress and supporting springs missing. So we stuck it out for the first night (they were sold out), complained and on the second day they moved us to another room with, you guessed it, another pull out sofa. Management should try opening these things once in a while. Lay down on one once in a while. They are NOT acceptable for adults to sleep on. A six-year-old maybe, but not adults. Maybe if the hotel provided a memory foam topper it could be acceptable, but these sofas are so old and rickety that it was not funny. My son had to try and sleep in one position to avoid falling or collapsing the bed. Not good at all. Needless to say we changed hotels after the second night to a hotel that had 2 real beds in the room.
May 26, 2014
Rated 3.0 out of 5.0 by Johnie14 Staff not very knowledgable on hotel operations
On this visit and a previous visit two weeks prior, twice the early call time was wrong. One was 15 minutes off and the other 30 minutes off.
On day 3 of my stay, I wanted to have the hotel van take me over to the Branch Ave Metro Station (about 1/2 mile). Driver was supposed to start at 7:00 AM. He called in and said he would be 10 minutes late because he was stuck in traffic. Well, that 10 minutes could be 20 or 30 mintues. I ended up walking to the Metro Station with two pieces of luggage.
May 26, 2014
Rated 1.0 out of 5.0 by JY71 Good staff, but badly in need of repairs and maintenance
Leak in hallway on 5th floor; exposed pipes and stained carpet. Only 1 elevator working, and that one often bypassed individual floors. The property is in significant need of major repairs and upgrading.
May 21, 2014
Rated 4.0 out of 5.0 by Skipbear Great Value and Location
We thought it was a great hotel, awesome staff, great location, great value. We felt very welcomed there. You could stay in DC and get a lot less for more.
Great shuttle service brought us to and from Metro Stop and National Harbor. All the drivers were fabulous.
Great breakfasts too. Albeit needed a bit more variety for the guests staying longer than a day or two.
Now if your the type who wants something and loves to complain about everything you need to go somewhere else
May 20, 2014
Rated 1.0 out of 5.0 by Megroe23 Needs Updating
We stayed here for 6 days and in those 6 days, had to change rooms 3 times. The first room had a hole in the bathroom ceiling and was leaking water all over the floor. The second room, when we came back from touring for the day we had no running water in our room. Onto our third room, this room was ok but the next 2 nights our key cards wouldn't work. Finally after the third time of going to the front desk they gave us new cards. In all of the rooms, beds were ok but the firm and soft pillows are a joke. If they advertise that they have this option, they should actually have it. My "firm" pillow was softer than the "soft" pillow. Would not recommend this hotel at all.
May 15, 2014
Rated 5.0 out of 5.0 by Rico & Fran Great Experience
The staff at this location are great. I found them friendly and efficient. The entire hotel is clean and well maintained. I would not hesitate to return. A very special feature is that they are prepared to drive guests to the nearby National Harbour where there are restaurants and great shops. The same shuttle service is available for drop off and pick up at the nearby Metro subway station. This shuttle service saves a lot on worry over where to park as well as the expense of paying for parking. I also want to thank the staff that drove my wife and I several times to both of the above places during our 4 day stay. They were always cheerful and very helpful. Keep up the good work!
May 11, 2014
Rated 4.0 out of 5.0 by Giri Great Front Desk staff and team
Few Guys Ron, Dave and Sandy provided excellent service. When shttle from Metro to Hotel delayed. Ron arranged for a taxi immediately. Dave and Sandy helped through many requests of mine to make my family stay conveniently.
April 25, 2014
Rated 5.0 out of 5.0 by RnKC Easy Day and Night
Staff was courteous, although I was not greeted as a IHG member for whatever reason. The room was spacious and very clean.
The best part was of the experience was the shuttle to the Metro station. The driver from Sierra Leone was courteous and charming.
I like a clean hotel bathroom and it did not disappoint.
Overall, an "A". A+ if greeted as a member of the IHG rewards program.
April 23, 2014
Rated 4.0 out of 5.0 by Michael2130 Good Staff!
The staff was extremely friendly and accommodating with any and all needs. I have stayed there once before, and like last time, there were groups of pre-teens and teens for various tournaments, tours, and competitions. All of the staff were extremely courteous, accommodating and overall exceptional with any and all situations, no matter how frustrated a customer became with their issue. I would highly recommend this hotel for customer satisfaction.
April 16, 2014
Rated 4.0 out of 5.0 by Ditmas neat, comfortable room, great breakfast
excellent expanded continental breakfast
clean room with excellent housekeeping
very reliable shuttle service to Metro station
can hear traffic on Beltway if room is facing that way
It is not a 5 minute walk to Metro station as they claim. More like 10-15 minutes.
left two jackets in room after check-out. Very accommodating. They promised to Fed-Ex them to me. Still waiting.
Arrived at 1:00PM for check-in. Wouldn't let me until 3PM
Requested 1st floor when made reservation. At check-in, they had no record of this. Ended up on second floor but elevators worked fine.
Lots of school groups staying there. All well-behaved but they clogged up the breakfast area each morning.
Don't attempt to drive into downtown DC from hotel: very difficult. Take Metro instead.
Overall, a very nice place to stay
April 11, 2014
Rated 4.0 out of 5.0 by lung good hotel
Quiet environment, comfortable bed, do shopping the place is very near ..
April 8, 2014
Rated 4.0 out of 5.0 by AFguy_Jeff Good hotel / Terrible cancellation policy
Had a great stay, staff were all very friendly. But charging my credit card the full amount immediately after booking and then I find out that you have no cancellation policy. Co-worker had a family emergency and had to change plans 2 days out, he called 30 hours before arrival and reservation was cancelled but booking/reservation agency still charged him full 3 nights stay and as of now still refusing to refund anything due to current policy on not accepting any cancellations.
April 2, 2014
Rated 5.0 out of 5.0 by JimmyJam48 Comfortable bed and great service
Excellent hotel. Highly recommend it. Great area..
April 2, 2014
Rated 1.0 out of 5.0 by mrs vee the worst ever
This was our first time visiting the D.C. area and we were very excited. When we arrived the young man that checked us in was very curtious and helpful he was also the desk clerk that checked us out. We get to our rooms to relax before going out and discovered our bed was not clean (hair, spots and trash). So disgusting!!! For some reason the television did not work. We called the front desk and went to the front desk no one came to the room until late that night when we were in the bed. The night desk clerk was not knowledgeable....she just didnt have any answers to anything. They also charged my card more than what they were suppose. The only reason I gave a fair for staff is because the gentleman that checked me in and out had great customer service with all that wae going on. I will never stay at that place ever again. My money deserves better.
April 2, 2014
Rated 5.0 out of 5.0 by Rich K Friendly, helpful staff
The front desk staff were extremely helpful. The room was clean and the halls were quiet.
March 16, 2014
Rated 4.0 out of 5.0 by HUQT Enjoyable
The hotel was nice…kind of tucked away so my GPS had a hard time finding it. I got there kind of early after driving all night and asked to check in I was told the hotel was sold out so it wasn't possible however Im pretty sure this was not the case….After attempting to call the help desk because Im an IHG member suddenly a room became available….outside of that 20min of frustration the rest of my stay was pleasant….the bed was not very comfortable. The staff was ok as was the breakfast…Id stay again but Id hope for better service when I do…
November 6, 2013
Rated 3.0 out of 5.0 by Yanna1980 Mini vacay was mediocre
The staff was very friendly and courteous, BUT that carpet in my room is horribly dirty with stains and it smelled! That's a serious cleanliness issue.
October 17, 2013
Rated 4.0 out of 5.0 by eldandy22 Good overnight place to stay
I was in District Heights on business. The room was good and I was able to relax in peace. Breakfast choices were run of the mill for HIE properties. I'd stay again.
October 10, 2013
Rated 4.0 out of 5.0 by Carol1234 Comfortable bed, good service except...
The shuttle service had a driver that was late to work, so I was a little late to the conference on the first day. The other four times I used the shuttle it was on time.
The internet would not work on my IPad in my room, but worked in the lobby.
I slept good and the room had a frig and microwave.
October 4, 2013