Rated 3.7 out of 5 by 41
Rated 5.0 out of 5.0 by tashaqc2000 Great Stay
I definitely enjoyed my stay here; clean rooms, comfortable beds, great customer service from everyone; adequate pool size and the privacy fence was a huge plus; lobby entrance felt very welcoming and warm and the breakfast was adequate; hotel is approximately 20 mins or less to DC, depending on your route. I would definitely stay again.
August 16, 2013
Rated 4.0 out of 5.0 Room nice and roomy, however:
Our room was nice and roomy, however the television channel choices were very limited and we had ants in our room. There were not enough ants to affect our overall stay but they were a nuisance. I
August 10, 2013
Rated 4.0 out of 5.0 by SM03 Staff was exceptional and bed comfortable
The accomodations were very good. Location a bit difficult.
August 8, 2013
Rated 3.0 out of 5.0 by SunnyS Ok
Good breakfast. Fridge had old food in it. Stairwell was stinky but the room was okay otherwise.
August 2, 2013
Rated 5.0 out of 5.0 by EmpireTrips FRIENDLY...
The entire staff was so helpful and courteous! My only suggestion is that you recommend guests to bring their own coins to do laundry with. Other than that, THE ENTIRE TRIP WAS A GREAT STAY!
August 2, 2013
Rated 4.0 out of 5.0 房间有点霉味
July 30, 2013
Rated 5.0 out of 5.0 by JayMac Excellent Hotel but poor breakfast choices.
I will stay here over and over and over again. I just can't eat the breakfast. The choices were poor and not all people eat PORK. There should be alternative like turkey or chicken breakfast products, more fresh fruite. Healthy heart, more time to stay.
July 29, 2013
Rated 5.0 out of 5.0 by cellomom144 Rewards stay even more rewarding
staff was so friendly & helpful, had a great time!
July 27, 2013
Rated 3.0 out of 5.0 by cheebee house keeping
the staff was great but housekeeping was very poor the 3 days I was there. the head of it needs to have a good talking to
July 20, 2013
Rated 5.0 out of 5.0 by TravelingFriends Amazing Staff and Location
Our experience at this hotel was an excellent one! We chose to stay at this particular hotel because its proximity to the metro. The hotel provides a shuttle, which we appreciated. Some visitors chose to walk, but we did not feel comfortable walking with just us women and no males. We were a little late arriving one night, and a staff member was nice enough to come get us anyway! Overall, the staff was amazing and definitely went above and beyond. The one negative that we had was the inconsistency with housekeeping. We stayed for a week. One day, we came back and one of the beds was made, but the other wasn't. Some days housekeeping would leave enough towels and the next day they wouldn't. We didn't complain to the front desk, so they should not be held accountable. It wasn't that big of a deal for us, and we took it in stride. I have no doubts that the manager would have addressed this if we had complained. I have already recommended this property to family and friends!
June 28, 2013
Rated 1.0 out of 5.0 by Marriott1 Rude Front Desk Personnel
When we made our reservations we requested an early check coming in from Florida (Auto Train). We were told by the reservationist no problem "he understood the tiredness of the long train ride, just to arrive at the hotel upon our arrival in Washington". We arrived around 2:00pm. First off the cuff was food thawing on the check in counter. Obviously pastries for the morning breakfast. I asked the Desk Clerk to move the food so I could have somewhere to sit my handbag and he said no; that check in was where he was standing and not where the food was placed on the registration desk. He also informed us we were early and could not check in until 3pm and asked my husband and I to leave and come back at 3. WE WILL NEVER STAY THERE AGAIN. Our room had stains in the ceiling and dirty wash cloths; not good.
June 28, 2013
Rated 3.0 out of 5.0 by Avin very nice general manager
even the location is far from down town, not similar to description.
the General Manager, very interesting and friendly guy, make our trip much funny.
thanks a lot!
June 19, 2013
Rated 5.0 out of 5.0 by VickieI Great service.
I and my sister enjoyed our three night stay, it was very wonerful. All the staff especially the staff that checkedus in, the kitchen staffs are excellent, helpful with a good smile, that is what customer service is all about, my first impression.
June 13, 2013
Rated 3.0 out of 5.0 by kabudda43 needs work..great staff
The staff was great. From the friendly maids to the counter people. Excellent people. Now the bad news...The internet dropped connection every two or three hours the entire 14 days I was there. The cable system had about 20 channels tops. I know for a sight seer vacationer its no big deal but for an extended visitor it was annoying and it made working from the room difficult if not impossible at times. The paper stopped about the 3rd day but the staff would produce one if asked. The breakfast was weak. Best thing was the coffee. The room had stains in the ceiling and just had the appearance of old and worn out. They are working hard and I talked to the manager a number of times as he asked for input during breakfast a number of times while I was there. That shows they care. With alittle work this could be a real good hotel but right now...not so great.
May 16, 2013
Rated 2.0 out of 5.0 by kabudda43 consistancy is important.
Consistancy is important. The Internet was always lousy. the cable system had far too few channels. the morning paper stopped being dropped off at the door after the second day of a 14 day stay. thee room was good. The staff attentive which made up for most of the inferior things. If your a traveler for a few days this is a fine hotel. If your an extended visitor or plan to work from the hotel stay somewhere else. Its pricey for what you get and where it is.
May 16, 2013
Rated 5.0 out of 5.0 by AirForceMom Excellent Hotel Stay
Whenever we visit our daughter who is stationed at Andrews Air Force Base, we stay at this hotel. It's not ideal to be in a hotel for the holidays but we have stayed at this particular hotel for Thanksgiving and Christmas. The staff (especially the front desk manager) made this stay wonderful! Everyone was super friendly and greeted us by name. There was a stocking filled with goodies and a card on our door on Christmas morning and the free breakfast was Excellent!! The room was very clean, spacious, and the beds/pillows are comfortable. This location is minutes from the base. We've stayed here three times and wont stay anywhere else.
May 10, 2013
Rated 2.0 out of 5.0 by JJPc182 Don't expect to much at this location
This "Express" is a bit tired and not maintained at the level I expect. My stay was for four days. While there I discovered someone else's leftover food in my fridge, nail clippings by the desk, cigarette burn lobes in my sheets, and other minor irritants.
My travel associate, (also a platinum member), and I were less than thrilled about having both been put in handicapped rooms. Every time you take a shower, in the wheel chair access able shower, half the floor gets flooded.....nice.
May 1, 2013
Rated 3.0 out of 5.0 by MLNTIN 4/14-20/13 Stay at Holiday Inn Express.
During my six day stay I had to dispose of eight stink bugs, several were present during the room being cleaned by the maid. Also I normally returned at 5:00PM and on several occasions the room had not been cleaned yet, requiring me to talk to the front desk since the maid didn't speak English and had to go back out for 45 minutes until the room was cleaned.
April 27, 2013
Rated 5.0 out of 5.0 by TiffanyTraveler Very Convienent
I took a group of 12 teenagers and had 3 rooms. We were there to tour DC and found this hotel to be perfect for our needs. Becasue it is out of DC the price is very affordable. However the Branch Ave Metro Station is only 2 blocks from the hotel and they have a free shuttle to it. Within 20 mins you can be right on the Mall in DC super easy. One thing is the shuttle does not run late which we did not realize the first day. When we called for a pickup they told us that so we were going to walk but becasue it was cold, they still came to get us. We choose to drive our own car and park it at thestation the next day which was only $5 for the whole day. I will definitely stay at this hotel again no questions asked. Oh and the Staff was amazing. So incredibly helpful with everything we needed.
April 19, 2013
Rated 1.0 out of 5.0 by Mark8888 Bad Experience
The room was priced at a good value for the area but they upgraded me and than charged me for the upgrade. I should have looked at the paper I was signing but I never had that happen before. It was still a good value at that price had the room been nice, it wasn't. Mattress was 20 years past its prime couch was uncomfortable room needs definite upgrade. The shower was terrible had to yank with both hands to get water to turn on than it was either scalding hot or ice cold and I had to stand in an inch of water because of a slow drain. Breakfast was on the lower end even for Holiday Inn standards, not one piece of fruit anywhere, some of us like to eat healthier. Forgot to mention there was two bus of teenage girls staying in the hotel when I was there and of course the best place to put them is on the top floor so they can dance on top of everyones head until 11:30pm. By the way I'm platinum elite priority club member I don't know how to make that show up at the top this is my first review it's a shame it had to be negative.
April 17, 2013
Rated 5.0 out of 5.0 Excellent service but remote location
If staying in Washington, but wanting to avoid city prices, this is an ideal hotel. It is 20 minutes from downtown DC on the Green Metro line (last stop Branch Ave) and you can easily walk from the station to the hotel in 10 minutes, or call the hotel who will send a shuttle bus if available. It has a friendly staff, prepared to go the extra mile (helping us with restaurant choices), excellent bedroom facilities, a good hot buffet breakfast, and we would stay here again.
If you are not driving, however, there is NOWHERE to eat nearby. Red Lobster is 5 minutes walk away and we left there in disgust after waiting an hour for a table - do NOT risk it. The shuttle bus will run you to nearby shopping/restaurant areas, but we arrived too late to make this possible.
This does not detract from the quality of the experience the hotel staff gave us and top marks to them for a very nice stay.
April 16, 2013
Rated 5.0 out of 5.0 by AirAir Great location for visiting Washington DC
We stayed at this hotel specifically for the access to the Metro train service, which was within easy walking distance. The hotel it self was a good standard & the staff were extremely helpful. When we had any problems during our stay the staff responded quickly & were always able to sort the issue. If we visit Washington DC in the future we will definately stay here again, as it has a lot going for it.
April 14, 2013
Rated 3.0 out of 5.0 by alf25487 Room for improvement
stain on bed sheet
ants in room
did not take trash two days in a row
did not leave coffee supplies two days in a row
breakfast was gross
rooms are old, stained on ceiling and carpet and desk chair
April 10, 2013
Rated 1.0 out of 5.0 by UnhappyCustomer101 Will never stay here again!!
I will never stay here again. I was not told until the time I arrived that my jacuzzi reservation was unavailable. Staff was not helpful or accomodating. We stayed in a room with a semi-working tv, were promised 2 free movies to make up for the inconvenience and were still charged for one! We were offered another night's stay to make up for the horrible service and when we returned for that day, the room reservation had been given up to someone else! Again no warning and no accomodating staff. Never had such a bad experience anywhere else. And this is only part of the story! If you're going to stay at a Holiday Inn Express, don't choose the Andrews AFB location!
April 9, 2013
Rated 4.0 out of 5.0 by pulprock Nice and clean hotel
This hotel is very close to the Branch Avenue Metro - about a 10 to 15 minute walk. The area seems safe enough. On first arriving at the Metro station, turn left and walk NE towards the buildings and this will take you to the roundabout where you turn right and the hotel is then the next left after a 5 minute walk. The metro station has a huge park and ride so it is a bit disorienting at first. Give yourself thirty minutes minimum on the metro to get into Washington DC. The hotel itself is nice and clean. The rooms have a microwave and a fridge and the bathroom is nice and big. I got a king room. It's very quiet as it is well in off the road, unless you have noisy people in surrounding rooms which I had for some nights - but that's just luck. I'd recommend this hotel.
March 22, 2013
Rated 5.0 out of 5.0 by Bogey8127 Great Staff
Front Desk Personnal were awsome. Room was clean and comfortable. Location was convenient for my trip. I will stay again.
March 11, 2013
Rated 4.0 out of 5.0 by ElderFTJ Great Stay
This is a very nice hotel. The breackfast choices were very good. The room was the most comfortable one I've stay in in a long time. I would like to have been able to carry the bed home with me. The staff was great and very helpful. THe only down side was that a Pop warner tournament team was staying there and the children ran up and sown the stairs most of the evening; otherwise I have no complaints and I was very satisfied. They provided stellar service. I plan to stay ther the next time I visit Washington.
February 23, 2013
Rated 5.0 out of 5.0 by acpls4 Great Service
The staff that night were extremely courteous and made me feel welcome and appreciated.
February 8, 2013
Rated 5.0 out of 5.0 by Cormie Inauguration Weekend
This property and staff team were awesome. Every need we had was met with great hospitality!! Shuttle was available to meet our needs to and from Metro Rail. Mr. Sanders has a great team at Camp Springs! The Assistant Mgr. Andron was truly a pleasure to talk to. Would definitely stay here again.
February 2, 2013
Rated 3.0 out of 5.0 by RepeatGuest friendly service but uncomfortable bed
I have stayed at this particular property many times. The service and breakfast have always been good. However, my experience has been that most of the beds have worn out mattresses. They usually are sunk in the middle and ultimately give me a sore back when I wake up. I have mentioned this on check out repeatedly. Not sure if anything has been done regarding replacing mattresses.
January 30, 2013