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Rated 4.0 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by Great Service/very clean room Staff members were very courteous and helpful. A manager even remembered me from a previous stay over one year ago! Also, the pool closed just before we got there---as of Labor Day. When the manager saw my son trying to go swimming, he told us we could have one free movie because the pool was closed for the season. September 18, 2014
Rated 4.0 out of 5.0 by Breakfast Staffer went out of way to provide for us Breakfast staffer (Rosemelia?) was willing to freshly scramble eggs for those of us who did not like the standard breakfast folded egg omelets. This was way above what I expected and was greatly appreciated by my wife and I...and others who also had the scrambled eggs. September 18, 2014
Rated 4.0 out of 5.0 by Excellent breakfast Breakfast was excellent and staff serving were friendly and helpful. Convenient to Metro. Went to Nationals Park to see a game, Room was clean and Comfortable. September 15, 2014
Rated 5.0 out of 5.0 by First Stay in DC Stayed on business; upon check-in I was greeted by Laci and she was absolutely fantastic! Easy access from interstate, Pizza Boli makes a great pie. Room was clean and quiet, but the starter and most pleasant aspect was Laci. I saw her working with a few other guests and she was on point every time. Great face of the hotel. September 15, 2014
Rated 5.0 out of 5.0 by Staff and accommodation The staff was very friendly and help me with my situation. Provided the accurate information with what was shown on the internet. The room was very clean and fresh. I was informed of all the amenities offered. September 13, 2014
Rated 5.0 out of 5.0 by Great place to stay & go to Washington Nationals baseball games We loved our stay between two Washington Nationals baseball games. Easy access to the Branch Ave Metro station (2 min drive) and 20 minutes to game by Metro. September 10, 2014
Rated 1.0 out of 5.0 by Holiday Inn Express I do not recommend this facility to anyone, management are not easy to speak with. He was condescending, and did not care if I was an IHG rewards member. He stood stern on his no September 3, 2014
Rated 1.0 out of 5.0 by Poor Customer Services and Management Did not honor my Holiday Inn Rewards membership with extended stay. I felt that they were racially motivated. September 3, 2014
Rated 4.0 out of 5.0 by Great service Appreciated the free shuttle to National Harbor and Metro station- it was always prompt. Also appreciated leaving a car there on the day we checked out while we went into DC on the Metro.The staff were all pleasant and accommodating. September 2, 2014
Rated 2.0 out of 5.0 by room smelled musty the room smelled very musty and we experienced small ants the first night September 2, 2014
Rated 4.0 out of 5.0 by Outstanding Breakfast Staff and Excellent Front Desk/Worker Staff I appreciated the personalized service from the ladies who manned the breakfast area. The front desk and worker staff responded to any concerns in a timely manner. Convenient location next to Andrews AFB. The only minimal constructive criticism was the front desk copier was not set up to scan and e-mail info I needed to sent to my HR person on check-out. Also night shift staff could not print the final bill with 0 balance and credit card charged to upon check-out. KUDOS to the TEAM at this Hoiliday Inn Express. August 31, 2014
Rated 4.0 out of 5.0 by Good choice for metro into DC Chose this for location of metro (last stop on green line at Branch) and and ease of exit off 495 on east side of DC. Had tickets one night to Nationals game, went into DC to museums the next two days. Hotel willingly shuttles to metro or one mile walk in very safe area. Only one restaurant nearby but hotel has list and easy directions to others within ten minutes drive. Good for a weekend or longer stay, very quiet. Washer and dryer takes quarters and great for longer stays. However room 515 has a problem with the shower- the handle is reversed and turning to cold brings out hot water - this is dangerous and needs attention of a plumber. Would stay again and ask for top fifth floor again. August 31, 2014
Rated 5.0 out of 5.0 by Great location for visiting DC Excellent breakfast selection, pool was great rooms perfect had 2 queens. 15-20 minutes to Smithsonian museums. Great family hotel. August 31, 2014
Rated 4.0 out of 5.0 by Great Service Comfortable stay and great service. Definitely recommend it. August 30, 2014
Rated 1.0 out of 5.0 by Bad experience smell humidity in the room, wet bed liners... waited in the looby 10 m for assistance none was there... August 29, 2014
Rated 5.0 out of 5.0 by Great Value What you would expect from a Holiday Inn Express. Everything was great except the outer curtain would not close the whole way and the street lights shined through the light curtain. August 28, 2014
Rated 1.0 out of 5.0 by Larry Should be fired This is the worst holidayinn express we have ever been too. We paid for and booked the more expensive king with a sleeper sofa and were given a queen room. We were told it was because they were out of the rooms we booked. We called the #800 number and when they called the hotel Larry said he felt we would be more comfortable in the queen, but that is not what he told us, plus we paid more for the king room and he did not not even refund the different. When asked why he lied he said neither was a lie. I they were out of the room we booked we should have been upgraded not down graded and then not give us a partial refund. Larry was nasty and rude and a money thief. We did leave the hotel and finally got a full refund, but then had to spend time finding another room at another chain because no other holiday inn near by would honor the price. We filed a complaint with the 800# who said that the owner or Manager of the hotel would call us, yet it has been a week and we have not heard from the Holiday Inn Express Manager (Larry's Boss) or the Owner of the Hotel. We are very disappointed. August 26, 2014
Rated 5.0 out of 5.0 by Quick stay in DC and got great service Bottom line: hotel was clean, staff friendly and breakfast was surprisingly good. Took my son to a baseball game in DC and liked my choice of the hotel! August 26, 2014
Rated 4.0 out of 5.0 by DC Stay Friendly staff, clean rooms, excellent breakfast as usual. August 25, 2014
Rated 4.0 out of 5.0 by great stay Our room was on the 1st floor and my dad's room was on the 4th and way nicer and more room. If staying her I would request a higher floor. Our room was tiny and with us and a baby it was a tight fit. The staff was really nice and they have a shuttle that will take to the metro to go into DC. The only problem was no restaurants within walking distance. I will definitely stay here again on our next trip to the area August 24, 2014
Rated 5.0 out of 5.0 Great Great atmosphere. Checked in late and lady at front desk was very accommodating. August 23, 2014
Rated 5.0 out of 5.0 by Great Access to DC Excellent location for cost. Free shuttle to Metro. Free parking. Considerably less expensive than any hotels w/in DC limits. Great staff and service. JoAnn was extremely accommodating. August 23, 2014
Rated 5.0 out of 5.0 by Great experience We would definitely stay here again. Great value; great staff ... in all areas. August 21, 2014
Rated 5.0 out of 5.0 by Great Location The stay was excellent and comfortable, breakfast was inviting and warm. August 21, 2014
Rated 5.0 out of 5.0 by I needed a good night and got it! everything was perfect. can't say enough good things. August 20, 2014
Rated 5.0 out of 5.0 HIE is always consistent Consistency is why I stay at HIE hotels. I don't like surprises. I got there after an exhausting day at a water park. Checkin was fast and friendly, the room was clean, and the bed was comfortable. Water pressure in the bathroom was incredible. Breakfast is at it always is at HIE: good variety, warm, fast. Coffee was hot, fresh, tasty. Checkout was fast and friendly, too. If you're looking for a low stress experience, this is the hotel to use. August 20, 2014
Rated 5.0 out of 5.0 by Nice stay Walking distance to Metro even though a free shuttle is provided. Great breakfast, could be in a bigger area to provide less traffic. Great food and wide selection. August 20, 2014
Rated 4.0 out of 5.0 by Comfotable bed and variety of breakfast My overal experience at this property is good. But I had an embarrassment at my check out. I requested twice the front desk not to put our final bills through underneath the doors of my guest rooms (three guest rooms). I was assured of having it taken care of by the night shift person. To my great surprise, however, I found my bill placed through my door during the early morning check-out and I rushed to the front desk to find out if the same thing had happened to the other three rooms. The answer was "Yes!" It was an embarrassing situation for me as a travel agent and my company!!! I do not like the irresponsibility! August 19, 2014
Rated 2.0 out of 5.0 by Not up to Holiday Inn Standard Stayed here one night and I would not recommend. It is a dirty hotel with a bad smell. Avoid this one if you can. August 17, 2014
Rated 5.0 out of 5.0 by Comfortable Room and Great Service Room was very clean and comfortable. Breakfast and coffee were good quality. Staff was friendly and helpful. My wife forgot her phone charger in the room. The staff was very good about helping us get it back. August 17, 2014
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