Rated 3.7 out of 5 by 86
Rated 4.0 out of 5.0 by Michael2130 Good Staff!
The staff was extremely friendly and accommodating with any and all needs. I have stayed there once before, and like last time, there were groups of pre-teens and teens for various tournaments, tours, and competitions. All of the staff were extremely courteous, accommodating and overall exceptional with any and all situations, no matter how frustrated a customer became with their issue. I would highly recommend this hotel for customer satisfaction.
April 16, 2014
Rated 4.0 out of 5.0 by Ditmas neat, comfortable room, great breakfast
excellent expanded continental breakfast
clean room with excellent housekeeping
very reliable shuttle service to Metro station
can hear traffic on Beltway if room is facing that way
It is not a 5 minute walk to Metro station as they claim. More like 10-15 minutes.
left two jackets in room after check-out. Very accommodating. They promised to Fed-Ex them to me. Still waiting.
Arrived at 1:00PM for check-in. Wouldn't let me until 3PM
Requested 1st floor when made reservation. At check-in, they had no record of this. Ended up on second floor but elevators worked fine.
Lots of school groups staying there. All well-behaved but they clogged up the breakfast area each morning.
Don't attempt to drive into downtown DC from hotel: very difficult. Take Metro instead.
Overall, a very nice place to stay
April 11, 2014
Rated 4.0 out of 5.0 by lung good hotel
Quiet environment, comfortable bed, do shopping the place is very near ..
April 8, 2014
Rated 4.0 out of 5.0 by AFguy_Jeff Good hotel / Terrible cancellation policy
Had a great stay, staff were all very friendly. But charging my credit card the full amount immediately after booking and then I find out that you have no cancellation policy. Co-worker had a family emergency and had to change plans 2 days out, he called 30 hours before arrival and reservation was cancelled but booking/reservation agency still charged him full 3 nights stay and as of now still refusing to refund anything due to current policy on not accepting any cancellations.
April 2, 2014
Rated 5.0 out of 5.0 by JimmyJam48 Comfortable bed and great service
Excellent hotel. Highly recommend it. Great area..
April 2, 2014
Rated 1.0 out of 5.0 by mrs vee the worst ever
This was our first time visiting the D.C. area and we were very excited. When we arrived the young man that checked us in was very curtious and helpful he was also the desk clerk that checked us out. We get to our rooms to relax before going out and discovered our bed was not clean (hair, spots and trash). So disgusting!!! For some reason the television did not work. We called the front desk and went to the front desk no one came to the room until late that night when we were in the bed. The night desk clerk was not knowledgeable....she just didnt have any answers to anything. They also charged my card more than what they were suppose. The only reason I gave a fair for staff is because the gentleman that checked me in and out had great customer service with all that wae going on. I will never stay at that place ever again. My money deserves better.
April 2, 2014
Rated 5.0 out of 5.0 by Rich K Friendly, helpful staff
The front desk staff were extremely helpful. The room was clean and the halls were quiet.
March 16, 2014
Rated 4.0 out of 5.0 by HUQT Enjoyable
The hotel was nice…kind of tucked away so my GPS had a hard time finding it. I got there kind of early after driving all night and asked to check in I was told the hotel was sold out so it wasn't possible however Im pretty sure this was not the case….After attempting to call the help desk because Im an IHG member suddenly a room became available….outside of that 20min of frustration the rest of my stay was pleasant….the bed was not very comfortable. The staff was ok as was the breakfast…Id stay again but Id hope for better service when I do…
November 6, 2013
Rated 3.0 out of 5.0 by Yanna1980 Mini vacay was mediocre
The staff was very friendly and courteous, BUT that carpet in my room is horribly dirty with stains and it smelled! That's a serious cleanliness issue.
October 17, 2013
Rated 4.0 out of 5.0 by eldandy22 Good overnight place to stay
I was in District Heights on business. The room was good and I was able to relax in peace. Breakfast choices were run of the mill for HIE properties. I'd stay again.
October 10, 2013
Rated 4.0 out of 5.0 by Carol1234 Comfortable bed, good service except...
The shuttle service had a driver that was late to work, so I was a little late to the conference on the first day. The other four times I used the shuttle it was on time.
The internet would not work on my IPad in my room, but worked in the lobby.
I slept good and the room had a frig and microwave.
October 4, 2013
Rated 5.0 out of 5.0 by Guruprakash Good Hospitality and Nice to stay
Have good facility like Wifi, Shuttle service to metro.
Like the hospitality served by the staffs.
October 4, 2013
Rated 3.0 out of 5.0 by Veggie2 First Impression
My husband and I walked into the room and it smelled odd also there was a very noticeable stain on the sofa. From that point forward it was downhill. The mattress was very hard and TV channels were limited The hotel needs updating and I don't plan to stay there ever again.
September 22, 2013
Rated 3.0 out of 5.0 by jachick2006 Nice staff but location was not the most scenic
My overall experience was ok. I was a bit disappointed as the rooms were a bit dated. I stayed a Holiday Inn Express recently within the last month and the rooms were bigger and a lot more comfortable and I paid less than I did here for the night. I was also disappointed and found it inappropriate that 15 min before breakfast was over the dining attendant turn out the lights while people were still eating. The location around the hotel was under construction so it looked abandon. I would not recommend this location but I would recommend holiday Inn express as it is a good chain in general.
September 3, 2013
Rated 5.0 out of 5.0 by Weezy77 Beautiful Experience
Our stay In the Holiday Inn Express was very good. The staff was excellent. The room was clean and nice variety of breakfast selection. Timely complimentary shuttle van service. Would stay again when in the Camp Springs MD. area.
August 28, 2013
Rated 5.0 out of 5.0 by tashaqc2000 Great Stay
I definitely enjoyed my stay here; clean rooms, comfortable beds, great customer service from everyone; adequate pool size and the privacy fence was a huge plus; lobby entrance felt very welcoming and warm and the breakfast was adequate; hotel is approximately 20 mins or less to DC, depending on your route. I would definitely stay again.
August 16, 2013
Rated 4.0 out of 5.0 Room nice and roomy, however:
Our room was nice and roomy, however the television channel choices were very limited and we had ants in our room. There were not enough ants to affect our overall stay but they were a nuisance. I
August 10, 2013
Rated 4.0 out of 5.0 by SM03 Staff was exceptional and bed comfortable
The accomodations were very good. Location a bit difficult.
August 8, 2013
Rated 3.0 out of 5.0 by SunnyS Ok
Good breakfast. Fridge had old food in it. Stairwell was stinky but the room was okay otherwise.
August 2, 2013
Rated 5.0 out of 5.0 by EmpireTrips FRIENDLY...
The entire staff was so helpful and courteous! My only suggestion is that you recommend guests to bring their own coins to do laundry with. Other than that, THE ENTIRE TRIP WAS A GREAT STAY!
August 2, 2013
Rated 4.0 out of 5.0 by wz_guangzhou 房间有点霉味
July 30, 2013
Rated 5.0 out of 5.0 by JayMac Excellent Hotel but poor breakfast choices.
I will stay here over and over and over again. I just can't eat the breakfast. The choices were poor and not all people eat PORK. There should be alternative like turkey or chicken breakfast products, more fresh fruite. Healthy heart, more time to stay.
July 29, 2013
Rated 5.0 out of 5.0 by cellomom144 Rewards stay even more rewarding
staff was so friendly & helpful, had a great time!
July 27, 2013
Rated 3.0 out of 5.0 by cheebee house keeping
the staff was great but housekeeping was very poor the 3 days I was there. the head of it needs to have a good talking to
July 20, 2013
Rated 5.0 out of 5.0 by TravelingFriends Amazing Staff and Location
Our experience at this hotel was an excellent one! We chose to stay at this particular hotel because its proximity to the metro. The hotel provides a shuttle, which we appreciated. Some visitors chose to walk, but we did not feel comfortable walking with just us women and no males. We were a little late arriving one night, and a staff member was nice enough to come get us anyway! Overall, the staff was amazing and definitely went above and beyond. The one negative that we had was the inconsistency with housekeeping. We stayed for a week. One day, we came back and one of the beds was made, but the other wasn't. Some days housekeeping would leave enough towels and the next day they wouldn't. We didn't complain to the front desk, so they should not be held accountable. It wasn't that big of a deal for us, and we took it in stride. I have no doubts that the manager would have addressed this if we had complained. I have already recommended this property to family and friends!
June 28, 2013
Rated 1.0 out of 5.0 by Marriott1 Rude Front Desk Personnel
When we made our reservations we requested an early check coming in from Florida (Auto Train). We were told by the reservationist no problem "he understood the tiredness of the long train ride, just to arrive at the hotel upon our arrival in Washington". We arrived around 2:00pm. First off the cuff was food thawing on the check in counter. Obviously pastries for the morning breakfast. I asked the Desk Clerk to move the food so I could have somewhere to sit my handbag and he said no; that check in was where he was standing and not where the food was placed on the registration desk. He also informed us we were early and could not check in until 3pm and asked my husband and I to leave and come back at 3. WE WILL NEVER STAY THERE AGAIN. Our room had stains in the ceiling and dirty wash cloths; not good.
June 28, 2013
Rated 3.0 out of 5.0 by Avin very nice general manager
even the location is far from down town, not similar to description.
the General Manager, very interesting and friendly guy, make our trip much funny.
thanks a lot!
June 19, 2013
Rated 5.0 out of 5.0 by VickieI Great service.
I and my sister enjoyed our three night stay, it was very wonerful. All the staff especially the staff that checkedus in, the kitchen staffs are excellent, helpful with a good smile, that is what customer service is all about, my first impression.
June 13, 2013
Rated 3.0 out of 5.0 by kabudda43 needs work..great staff
The staff was great. From the friendly maids to the counter people. Excellent people. Now the bad news...The internet dropped connection every two or three hours the entire 14 days I was there. The cable system had about 20 channels tops. I know for a sight seer vacationer its no big deal but for an extended visitor it was annoying and it made working from the room difficult if not impossible at times. The paper stopped about the 3rd day but the staff would produce one if asked. The breakfast was weak. Best thing was the coffee. The room had stains in the ceiling and just had the appearance of old and worn out. They are working hard and I talked to the manager a number of times as he asked for input during breakfast a number of times while I was there. That shows they care. With alittle work this could be a real good hotel but right now...not so great.
May 16, 2013
Rated 2.0 out of 5.0 by kabudda43 consistancy is important.
Consistancy is important. The Internet was always lousy. the cable system had far too few channels. the morning paper stopped being dropped off at the door after the second day of a 14 day stay. thee room was good. The staff attentive which made up for most of the inferior things. If your a traveler for a few days this is a fine hotel. If your an extended visitor or plan to work from the hotel stay somewhere else. Its pricey for what you get and where it is.
May 16, 2013