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Rated 4.6 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Great Stay! We stayed at the Holiday Inn to attend the Luke Bryan show at CMAC. The staff was very friendly and knowledgeable of the area. They were able to point is in the right direction for many different questions and locations. The rooms were very clean and super comfortable. I was a little eh about the price, but it was worth it. We would definitely stay again! August 5, 2014
Rated 5.0 out of 5.0 by Excellent Choice This Holiday Inn Express was a fantastic value and a great place to stay. The rooms were modern, clean, and nicely appointed. The staff were welcoming and friendly, the pool was nicely warm and the DVD players and DVD selection offered at the front desk was a very nice, unexpected touch. I will definitely stay again. This would be a great place for families or for a girl's weekend. August 1, 2014
Rated 5.0 out of 5.0 by Family Reunion Success This Holiday Inn Express is ideally located in Canandaigua for family gatherings. Although we were charged for the use of the breakfast room for our Friday evening meeting, the room was well-suited to our purposes. The rooms were well-furnished, comfortable, well air-conditioned, and the bathrooms were spacious and well lit. Complimentary breakfast was standard, and ended at 10am on the weekends, which was not great for some of our members who visited late into the night! 11am would be better. Monday-Friday, breakfast ends at 9:30 so don't sleep late! The staff was friendly, helpful, and eager to make sure we were comfortable. The hotel is close to all the attractions in this vacation area. July 30, 2014
Rated 5.0 out of 5.0 by A great time in Canandaigua! We were very happy with our stay at the Holiday Inn Express. The room and hotel were clean, bright and new and very, very comfortable. The staff was friendly and available. The only change we feel should be made would be to extend the hours of the breakfast buffet to 11:00 a.m., checkout time, on the weekends. We are working people and we rush every morning at home, so while away, we like to take our time in getting ready to leave the room. Because of this, we missed the breakfast buffet. July 23, 2014
Rated 5.0 out of 5.0 by Great place to stay! The rooms were lovely in every way. Sharp appearance. Comfortable beds. Clean and well cared for in every respect. We had two rooms for family members and they felt the same way. We were all pleasantly surprised be the quality. July 22, 2014
Rated 5.0 out of 5.0 by What a fantastic site! We were met at the front desk by a fantastic member of the staff - Ruth. She made check-in smooth and simple, and was able to answer all our questions regarding what was in the area - food, shopping, etc. The place is remarkably spacious, well-lit. The pool is great for kids. There is a business center off of the lobby, and PLENTY of space to sit/relax in the lobby while waiting for friends and family. There's even a stocked-pond behind the hotel to fish the day away - and it was thoroughly enjoyable. This is our favorite Holiday Inn express ever. July 22, 2014
Rated 5.0 out of 5.0 by Nice Weekend Getaway Arrived to friendly staff at the front desk and a very comfortable room. This hotel is newly decorated with modern designs, and is welcoming and luxurious. Great for couples or families, and very close to eateries and shops. Only a few minutes drive to Main Street in town, which has numerous stores and cafes. Also a short walk across the street down to the lake. Breakfast selection was endless, with plenty of tables and comfortable chairs to sit at. Rooms were comfortable, wi-fi included, big flat screen tv, and a minifridge. July 20, 2014
Rated 5.0 out of 5.0 by Fantastic Hospitality We recently stayed at your property not knowing what to expect. We found the location to be absolutely perfect. Close to the town, golfing, casino and shopping. I would like to extend a warm thank you to Pam (hostess in the breakfast room) and Cass (front desk) for all their warm hospitality and going above and beyond the call of duty. This fantastic experience will definitely bring us back to Canadaigua next year. Well done Holiday Inn and thank you. From the golfing girlies July 18, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel Our whole family enjoyed our stay at this establishment. The rooms were quite comfortably appointed. There are plenty of outlets, comfortable beds and pillows, large televisions, and beautiful furniture. The pool temperature was very warm, making the swimming quite enjoyable. The noise from other rooms was quite loud. We heard the people above us moving around in their room. I awoke to the noisy chatter of people walking through the halls. The one thing we really would have liked is for the breakfast to include fruit salad, real oatmeal, and toppings such as nuts or berries. Although there was whole fresh fruit, it's much nicer when the fruit is prepared. This is actually something we look for in a hotel before booking. July 17, 2014
Rated 5.0 out of 5.0 by Very good place to relax Room was spacious, excellent breakfast in particular 24h coffee/tea is excellent and staff are friendly. will definitely stay again July 16, 2014
Rated 5.0 out of 5.0 by Great Service The entire staff was pleasant and helpful. The room was exceptionally comfortable (mattress, pillow, chairs, tables) and impeccably clean. All in all, a very good value. I would definitely stay here again and recommend it to my friends. Canandaigua - best place to visit in the Finger Lakes region! Beautiful area with so much to do :) July 16, 2014
Rated 5.0 out of 5.0 by Friendly staff and nice location This hotel was the perfect location and the staff was very friendly and accommodating. If there was ever an issue, they were quick to resolve it. The breakfast staff was very friendly, and helpful. Even though it was a self serve set up, staff often came up and offered to refill drinks, or bring other items to us. The exercise room was small, but there was never anyone else in it when my husband and I went to use it, so it was like having our own little gym to work out in. July 15, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable, great included breakfast The room was very clean! Great included breakfast. Nice pool. Comfortable beds. Staff was very friendly and accomodating. July 15, 2014
Rated 5.0 out of 5.0 by Attentive and helpful staff Everything about my family's stay was great. The front desk staff was very helpful and extremely polite, to include the staff in the Great Room at breakfast. July 15, 2014
Rated 4.0 out of 5.0 by Great service Breakfast server was very attentive and friendly. Bed not so comfortable, a/c unit very noisy. July 14, 2014
Rated 5.0 out of 5.0 by One of the quietest motels I have ever stayed in. Not only was the service and staff great but we didn't have to listen to doors slamming shut all night. The facility was very clean and no odors like some we have stayed in. Will stay here in the future. July 13, 2014
Rated 5.0 out of 5.0 by Family friendly and clean rooms My daughters and I stayed for a few days and felt completely at home in our room. The swim in the pool was wonderfully relaxing. Breakfast was enjoyable and the attendant there was extremely personable. Front desk staff was professional and approachable at the same time. Housekeeping staff met our needs for extra supplies with prompt service and smiles. We will need to return to this area occasionally and will definitely stay here again. One of my daughters has multiple disabilities; the staff were very accepting of her and accommodated her needs with gracious kindness. July 11, 2014
Rated 5.0 out of 5.0 by Wonderful staff! The entire staff was friendly and helpful. They made sure that we were well cared for. The variety of breakfast items was impressive as well as the service provided by the ladies working in that area. July 10, 2014
Rated 5.0 out of 5.0 by Pillows Pillows can be a sticky wicket - how can you please everyone with just one pillow design? These pillows didn't work for us at all! Not your fault, I guess, just a personal preference of ours that wasn't satisfied. Good points - variety of softness/hardness choices to satisfy many Bad points - all were "king" pillows - nice looking on the made-up bed, but tough to manage sleeping because of their large size - all were too thick, too tall necessitating change in "neck angle?" creating anoyance for us. .... personal thoughts maybe applying to us only - sorry! July 9, 2014
Rated 5.0 out of 5.0 by Lovely hotel - great decor This hotel exceeded our expectations. The hotel appears to be fairly new so it is nicely laid out and the décor is bright and modern. Our room was very comfortable and also very nicely decorated. The breakfast area is also nice and bright and there is coffee available 24/7. We would definitely stay here again and will recommend it to friends/coworkers travelling in this area. July 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Everything was great! Nice Hotel and very pretty area. Hope to return same time next year! June 30, 2014
Rated 5.0 out of 5.0 by Excellent hotel!! This is the 2nd time we have stayed at this hotel. We love it! Very clean, excellent employees. Close to wineries, and many restaurants. June 30, 2014
Rated 4.0 out of 5.0 by Good nights sleep. very clean rooms Scale of 1 to 10 give it an 8/ 8-1/2. I have no more to say. But you insist I keep typing or u will not accept my survey. so I will add I would stay there again if in the area. by the way. the outside appearance of the hotel is in BAD shape. U need to fix it up. get rid of the dead shrubs. looks bad. OK now? can I go. June 25, 2014
Rated 5.0 out of 5.0 by Looking for a better breakfast As cyclists putting on a lot of miles while at the Finger Lakes we are looking for a hearty breakfast. I would suggest replacing the plastic omlets with fried potatoes and cooked oatmeal instead of the instant. This would make all the difference in the world. June 25, 2014
Rated 5.0 out of 5.0 by Tub We had a great stay here. The staff was extremely friendly, especially the girl in the breakfast room. Our only complaint was that the tub was very slippery. There are no non slip grips inside and I slipped a couple of times. June 22, 2014
Rated 5.0 out of 5.0 by Canandaigua - Finger Lakes Holiday Inn Express Nice, clean hotel with newer looking furnishings and amenities. Comfortable beds but the pillow left something to be desired relative to their lack of firmness. Free breakfast was acceptable. Friendly and professional staff. Stayed their twice within a week. Would definitely go there again if in the area. About the only real problem is that noise from outside the room (hallway) was bothersome. Doors slamming for much of the night, rude people talking loudly in hallway very late. No hotel security to shut them up, so I had to tell them to pipe down. Otherwise a very nice experience. Was recognized on one stay as a IHG Club member but not at check-in on my second stay. June 22, 2014
Rated 5.0 out of 5.0 by No complaints Our experience at this chain of motels has been uniformly good, and this one was no exception. Beautifully appointed room, clean, quiet and comfortable. Pleasant stall to welcome and assist. Good breakfast. Hotel sits back from Rte. 20 ,across an open grassy area and accessed via a turnoff fronting other businesses. Recommended. June 20, 2014
Rated 4.0 out of 5.0 by Great stay, breakfast needs some help Hotel is new, wonderful decor and room are very clean,comfortable. Bed great , amenities plentiful, nice to have frig and microwave available. Pool was great, Front check-in staff wonderful and very helpful. Breakfast staff need to cheer up and need to revamp some of the food., Not enough bread variety. Location is not to far from downtown Would go back no questions asked. June 18, 2014
Rated 5.0 out of 5.0 by FANTASTIC STAY!! I travel frequently for my job, and stay at a lot of hotels. This was by far the best experience I've had at a hotel to date. The room was spacious, modern, and immaculate. The staff went above and beyond to make their guests feel welcome. I'd like to especially thank Pam, for her service. She was extremely helpful and kind! I wish all of my hotel stays could be this pleasant! June 17, 2014
Rated 5.0 out of 5.0 by Pleasant staff and excellent accommodations. The desk/reservation staff was courteous and helpful from check in to check out. Pam in the dining room was extremely helpful and the breakfast was enjoyable each day. The room was comfortable and clean with desk/table which was very convenient. We are IHG members and will certainly stay at this location when we next travel to Canadaigua. June 14, 2014
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