Rated 4.7 out of 5 by 224
Rated 5.0 out of 5.0 by 14086 Enjoyable
As found at all the Holiday Inn Express locations we've stayed, we were already accustomed to expect QUALITY. The entire staff was superb!
We'll continue to loyal customers every opportunity.
July 2, 2015
Rated 1.0 out of 5.0 by Johnandbel Forget about houskeeping
We stayed at the Canandaigua location for a weekend in June 2015 to attend a local wedding. We left the room about 11:00 AM on Saturday and returned at 11:00 PM to find the room had not been cleaned. A complaint at the front desk was answered with an excuse from housekeeping that our room door had been locked (true) and the 'do not disturb' sign had been posted (not true). We were given a $20.00 credit per night because no manager was on duty and promised that a manager would contact us after his arrival at 8 AM for a more significant credit. Still awaiting a contact or further credit. We have never stayed at any hotel and not had the room cleaned. Unacceptable. No clean towels, unmade beds, unclean bathroom. Garbage not emptied. Thanks Holiday Inn for shoddy service and inattention to your guests. Forget about housekeeping at this location.
July 1, 2015
Rated 5.0 out of 5.0 by MikeToledo looked brand new
The facility looked to be brand new but was a few years old. Room was comfortable; exercise area was very good, and breakfast was very good.
June 29, 2015
Rated 5.0 out of 5.0 by Shmantuza disappoinitng attention to detail in the room
see my earlier note - i found the lack of detail from maid service and the neglected items distasteful. the room tidiness should have been better it lacked attention to detail.
the staff was very attentive, cordial and accommodating.
i was disappointed that there was no whirlpool at the pool however the pool was nice, as was the gym
June 29, 2015
Rated 5.0 out of 5.0 by Robie1 great place to stay
Location really nice, beautiful walking, liked looking out the room window, checking to see if any wild life about
June 26, 2015
Rated 5.0 out of 5.0 by Rocha Travel Guy Outstanding Stay
Hotel is very clean and quiet. Breakfast is very and serves ideal foods for adults and children. The staff is very attentive to you wants and needs.
June 24, 2015
Rated 5.0 out of 5.0 by Babs1414 Great stay!
Beds were comfortable and the rooms were spacious and modern. Front desk permitted us to check in early!
June 23, 2015
Rated 5.0 out of 5.0 by AnaRosa Wonderful overnight getaway
The hotel was clean, comfortable, decorated tastefully and the staff was pleasant and helpful. For our overnight, we were very pleased with the appearance of the lobby, room and breakfast area. We will return for sure!
June 23, 2015