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Rated 4.6 out of 5 by 133 reviewers.
Rated 4.0 out of 5.0 by Across from Wegmans! The beds are great! The breakfast, meh. It is very standard. After the second day, I really wasn't looking forward to it. August 20, 2013
Rated 3.0 out of 5.0 by Comfortable bed but Refrigerator making sound Overall it was an average experience. Refrigerator in my room made whistling sound which complaint and it took them 2 days to replace the refrigerator. had a lot of discomfort in 2 nights out of 3. I had to take a video on my phone with the whistling sound and show it to the front desk. Front desk staff was very average although the lady who served breakfast was really nice and helpful. Rooms were clean though. We could not sleep well for 2 night because of the refrigerator making whistling sound. August 18, 2013
Rated 5.0 out of 5.0 by Nice and clean and great service. We had a nice time when we stayed at this Holiday Inn express. It's very clean and comfortable place to stay. The pool was nice and we enjoyed the breakfast that we had. August 15, 2013
Rated 1.0 out of 5.0 by DIRTY! (see pictures) I have been traveling exclusively with Priority Club or the Holiday IHG group exclusively the last few years and have stayed at many properties. I rarely have a problem or experience an inconsistently in their service. When there was a problem, which have been very minor and few, the hotel staff always were apologetic and handle the problem promptly. Then I stayed at the Holiday Inn Express in Canandaigua last week! My stay was two nights. At check-in my room had hair piled up in multiple corners of the bathroom, hair on bathroom counter and a bare foot print on the coffee table (see pictures). The floor appeared to not even been vacuumed. I didn't complain at this point, all I did was let the front desk know the next day before I left. When I arrived back to the room for the second night, all had changed was the bed was made. I left two notes for the hotel manager including contact info, and never heard from her… I've never had an experience like this with Holiday or other properties. This is my first time speaking poorly about IHG. August 14, 2013
Rated 5.0 out of 5.0 by I liked this place! very beautiful! I love the new decor, and the room was very comfortable. Service was great, and Kat (?) at the front desk was very nice. Highly recommend! August 13, 2013
Rated 5.0 out of 5.0 by Great Cross-border Shopping Stop! This was a great hotel in a great location. Canandaigue has a lot of variety for cross-border shoppers. 30 minuets from the Waterloo Outlet Mall in one direction and 30 minutes from the Eastview Mall in the other direction in Victor, NY. August 13, 2013
Rated 5.0 out of 5.0 by New hotel, great breakfast This is a relatively new hotel with everything fresh and very nice. Staff was very friendly and the breakfast was very good. Great location as home base for finger lakes area. August 11, 2013
Rated 5.0 out of 5.0 by Excellent Value and Location We stayed two nights at this relatively "NEW" property mid-July 2013 (new Nov. 2012) and found it to be better than anticipated. After spending some 6 to 7 hours on the road, we were happy to arrive at this location and found very quiet and comfortable accommodations that are centrally located to several area attractions and easy to locate. The free breakfast was delicious and ample choices were available, with courteous staff willing to assist when needed. Check-in and check-out staff were friendly and helpful as well.. We'll stay here again next time we drive through. August 4, 2013
Rated 5.0 out of 5.0 by Very nice hotel Very clean. Beds were comfortable. Great view looking out the back of the hotel. No traffic noise. Very close to restaurants and beach. Stop and got coffee at Dunkin donuts or Starbucks and went down to the beach in the morning to watch the boats. Great place to stay. Would highly recommend it. July 30, 2013
Rated 5.0 out of 5.0 See You Again Stayed for 3 nites. Place was a bit hard to find from Eastern Ave. Got a nice, quiet, clean, conmortable upstairs rear room as requested. All was nicely quiet until the last nite/morning when adjacent room partied with guests and kids until almost 1 AM. I was about to call front desk at that time, but they finally stopped. And their kids ran the hallways since their arrival. TV kept cutting out/freezing and I had to unplug it each time to correct it. That's OK, but a less flexible person could not have done so. The fridge wasn't that cold & water could have been a bit hotter. It would have been great if more flyers/pamphlets would have been provided touting local attractions & restaurants. There was a great antique car show/concert right across the street one night, but I didn't know about it & caught just the very end of it only by accident. A one page map of the city also would have been helpful. Opted for a 3rd nite, cleared it in person with front desk, but upon arrival back into room after 11AM, was locked out and had to go thru the front desk again. I guess I've posted alot of negativity...........didn't really mean to as it was nice & I would return there. I got the early check-in that I requested and really needed.The staff was verrrry helpful & polite. ( One in particular, possibly head of housekeeping/breakfasts......wish I had got her name). I thought the breakfast(s) were great and plentiful. The room had a nice view of the pond..........and the pool was inviting. Washer & dryer, ironing capabilities, DVD , hairdryer and plenty of linens were a plus.........and the room smelled fresh. See you again. July 30, 2013
Rated 5.0 out of 5.0 by Comfy room and great price This hotel is only a few months old and is a great place to stay. It's convenient to shopping. Staff is friendly and helpful. July 26, 2013
Rated 5.0 out of 5.0 by Helpful staff The front desk staff was very helpful, they made us feel welcomed and comfortable. July 23, 2013
Rated 5.0 out of 5.0 by Everything Great!! Beautiful, new property. Very clean. Awesome lobby! Gorgeous rooms! Breakfast is great! Staff wonderful! July 22, 2013
Rated 5.0 out of 5.0 by Friendly People, Clean Rooms This was an interesting stay for a bus load of people touring wine country, I can't say if it was a good value for the dollar as the stay was included in the trip, (That is a little disappointing as a Priority Club Member, you don't get points for group trips) After our first night, I placed a tip on the bed as we left for the day (I have done this many times before in Holiday Inn's as well as other hotels) When we returned for the night, the tip was on the dresser with a note from housekeeping saying they weren't sure if it was a tip or if we dropped the money on the bed. How Honest can you get!!!! I'd stay here again. July 19, 2013
Rated 4.0 out of 5.0 by room was a good size The only negative I had was KIDS running in the hallway and noise from KIDS in the lobby in the evening July 17, 2013
Rated 2.0 out of 5.0 by expected more from this new hotel Disappointed in this new hotel in this lovely town. The bed was comfortable....but I usually do not sleep with plastic under the sheets! The toilet did not work for two days. The elevator needed to be cleaned and vacuumed. The breakfast was adequate. It was difficult to get a rest in the daytime due to the noise in the hallways from other quests. July 14, 2013
Rated 4.0 out of 5.0 by Friendly staff We stayed from 7/2 - 4/13. Overall the room was comfortable. When we arrived the room was about 60 degrees. We had to turn on the heat to take the chill off the sheets, etc. There was dust in the corners and a few pretzels on the carpet. The breakfast was adequate but the pancake machine was broken and the only fruit choice was an orange. It is a nice motel and with a little more attention to detail it could be a great one. July 9, 2013
Rated 5.0 out of 5.0 by Great place to stay. We stayed at this hotel on July 1 and we were impressed with everything offered. We really liked that a DVD player was in the room so that we could play our own movies, a nice touch. Over all our stay from service to comfort was A1. July 8, 2013
Rated 4.0 out of 5.0 by Quiet location & great pool We enjoyed our stay, the young fellow at the desk was exceptionally polite & fun. We enjoyed the pool & the room was very clean. A few negatives: the outside side door latch was almost unhinged so we reported that to the front desk. If the screws came out all the way, the building would of not been secure. Also, so sorry to say, but although the bed was very comfortable, someone before us must of had a dog on the bed & every time I put my head on the pillow, unfortunately I smelled a dog odor. The sheets & pillow cases were all clean, but there definitely had been a dog in that bed at some time. So sorry to complain, but felt we needed to say something. We did not say anything about this to the front desk, as it was kind of embarrassing. Also the entrance to the hotel is very difficult to find off the main road, as it does not have its own entrance. It could use better markings, especially the road that says, "Private use only" which at first made us think we were trespassing on a private road. We would of had a very hard time finding it at night. July 6, 2013
Rated 5.0 out of 5.0 by comfortable bed great service :) really enjoyed our stay! room was very nice bed was great bathroom clean:) only two minor issues and i do mean minor found cleaning supplies on floor next to bed(febreeze and another bottle). and pancake machine at breakfast was giving fits;)but we will definatly use this hotel agian:) July 2, 2013
Rated 5.0 out of 5.0 by Nice new hotel! Very clean and comfortable! Stayed here for a rocket launch and was very impressed with hotel and surrounding area! Everything was great! and truly loved it! Staff very helpful and morning breakfast attendant on the ball! What a great place can't wait to come back! June 28, 2013
Rated 5.0 out of 5.0 by Great Stay! I have been traveling to the Manchester area for the past two years to see my son and have been staying in this hotel since it opened up. It is clean, the staff is courteous and they go way out of their way to get you the information you need to get local information no matter how hard they have to work to get it. I would recommend this hotel to anyone especially if cleanliness is important to you and professionalism and just great people! Because we recently had to stay for over a month in the hotel, we considered staying at less expensive locations but after visiting those locations we realized what a great deal and great location we had! They just added a patio with really nice patio furniture near the pond out back... relaxing and clean! June 24, 2013
Rated 4.0 out of 5.0 by Very nice place to stay A bit difficult to find but well worth the experience. Very comfortable rooms with all the necessary conveniences. June 22, 2013
Rated 5.0 out of 5.0 by A very nice hotel We were very impressed with this hotel - new, clean, nicely decorated in interesting reds and grays. The staff were friendly and extremely helpful with recommending restaurants and things to do in the area. June 10, 2013
Rated 5.0 out of 5.0 by loved it great room, good food and the staff went over the top to make us feel welcome. Wish you had a jacuzzi but i will be back, we loved it. May 31, 2013
Rated 1.0 out of 5.0 by Poorly trained staff & nothing worked in the room We drove about twenty minutes off our route to stay at this hotel. When we arrived, we had to wait about 15 minutes to check-in while the desk clerk took several phone calls. We were not acknowledged as Priority Club members, Platinum or otherwise. The room was of sufficient size and nicely decorated, but the TV opposite the bed did not work. Several of the lamps also did not function. The bathroom fan was so noisy we could not use it. Breakfast was served between 6:00am and 9:00am. When arrived at about 8:15am, several of the breakfast items were depleted. It took a trip to the front desk to have the food replenished. Even then the orange juice dispenser kept blinking empty but nothing was done about it. Every guest wanting orange juice received a glass of funny colored water that was dumped. Not a good experience. Certainly not a Hotel we would recommend. We have always counted on the consistency of the Holiday Inn Express hotels. We were let-down with this one. Wasted our points on this one! May 31, 2013
Rated 5.0 out of 5.0 by Friendly new hotel in finger lakes Booked two rooms on a busy weekend and had great experience. Rooms were modern and spacious. Kudos to the desk staff who answered a couple of calls in preparation of stay and throughout stay and checkout. Great location with shopping and recreation nearby. Will be back. May 24, 2013
Rated 4.0 out of 5.0 by Get to breakfast early or miss out! Nice Modern Rooms though The rooms are nice and clean and brand new which is always a plus. If you have a room on the back side of the building you have a nice view of the ponds and such - its quite pretty. The rooms could be a little bit more spacious though. A number times I went for breakfast between 7:30 and 8:00 they were out of everything, no eggs, no bacon, very few breads left, they didn't even have any coffee! I waited around for a solid 15 minutes before I had to go and ended up grabbing some fast food on my way out. May 8, 2013
Rated 5.0 out of 5.0 by Nice and New Check was quick and easy. When we got to the room the TV didn't work, which seemed odd for a new hotel. They quickly changed us to a second room and we had the same problem. They said they needed to change us to a third room. Finally the TV worked. We figured it was just some "kinks" that needed to be worked out as a new hotel. The staff was quick to attend to us and I was grateful. Finally, they called us in our room to let us know they would discount our room because of the problems. We were pleasantly surprised but I thought it was great customer service. I would stay here again, without question. Great room, service and of course you gotta love the cinnamon rolls! March 15, 2013
Rated 5.0 out of 5.0 by excellent accomodations. A must stay! Brand new hotel. Only a few months old. Nice from the outside and the inside. Well lit hallways. Very clean rooms and the staff was very courteous. The next time I come skiing, I will definitely stay here. March 4, 2013
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