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Rated 4.0 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Excellent all round We stayed here twice in a week, firstly on a Monday then the following Saturday. At all times the staff were courteous, most helpful and welcoming. Every request was dealt with efficiently and with a smile. Both rooms were clean and comfortable and we slept well. There was lots of nice food to choose from at breakfast and the hot food was hot, not lukewarm or cold! Can't praise the staff here highly enough. August 21, 2014
Rated 5.0 out of 5.0 by Great service from a hidden treasure Having eventually found this hotel - better signage would be helpful especially for those not coming from London - we want to thank all the staff for making our stay so pleasurable. We found the fan provided in our room so useful on hot nights. Despite having two coach parties to cater for one night the staff made sure we were suitably seated away from the rest, that our food was promptly served and we were comfortable at all times. Their friendly but efficient manner was much appreciated. There are not that many hotels where you can see rabbits playing outside the windows! If in the area we would certainly pop in again. August 13, 2014
Rated 5.0 out of 5.0 by Good Value for Money We had a standard family room which was fine for a one night stay, our girls shared the sofa bed which made the room a little small when it was in use but not a problem for one night. The hotel is next to a main road however our room was quiet. The breakfast was a pleasant surprise much better than we were expecting, a help yourself buffet which included sausages, scrambed eggs and beans, fresh fruit and warm pastries. The chef kept bringing out plenty of food for the busy restaurant. If we needed to be in the area again we would use this hotel again. August 12, 2014
Rated 5.0 out of 5.0 by Great staff The staff at this hotel were extremely friendly and attentive. Although they probably needed more staff on duty in the evening, those who were on duty could not do enough for us. The rooms are newly refurbished and excellent. August 8, 2014
Rated 4.0 out of 5.0 by Comfortable room The room was comfortable, clean and quiet but the breakfast service was lacking in quality and variety. The staff took some time to replenish what had been used so the breakfast took longer to complete than I expected. August 5, 2014
Rated 1.0 out of 5.0 by room 115 excessive noise The Holiday Inn Express at Canterbury is as you would expect from a Holiday Inn hotel, fine if you are staying one night on the way to somewhere else. However if you are given room 115 and want to be able to sleep at night I suggest you demand to be moved. The room has a refrigeration / power unit situated 6 ft away from the window which hums loudly 24 hours a day and makes sleeping difficult and having the window open impossible. In fairness we asked to change room for our 2nd night which they arranged but there was not a hint of an apology from the manager at reception for the disruption. August 3, 2014
Rated 5.0 out of 5.0 by Fantastic value for money When we arrived we were welcomed warmly at reception and very pleasantly surprised by the quality of our room and the public areas. All the staff were helpful and pleasant, and the choice and quality and service of food for dinner was excellent. Overall, a very pleasant stay which will be repeated whenever we are away on business near a Holiday Inn August 2, 2014
Rated 2.0 out of 5.0 by 1st bad expericence we stay in hoilday inns on a regular basis,what we normally get is a very good standard at a great price but on this occasion there standards fell well short this included 1.no cups for tea/coffee had to to asking 2.when we rang to reception to ask for something it took ages to answer the phone 3.no tea spoons 4.requested the use of an iron it was delivered but did not work 5.there were no free papers 6.the bed was too small 7, our door key did not work and we had too go back twice to put it right 8. breakfast kept on running out of hot products all in all not good August 1, 2014
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