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Rated 4.0 out of 5 by 202 reviewers.
Rated 4.0 out of 5.0 by Functional and Comfortable We enjoyed our stay. The ambience was warm and friendly. Well sited for the city. Would stay again. October 21, 2014
Rated 5.0 out of 5.0 by Clean,comfortable and great value Taking advantage of the three nights for the price of two offer made our stay absolutely amazing value.The continental breakfast exceeded or expectations greatly. October 19, 2014
Rated 4.0 out of 5.0 by Good service, nice and quiet Surprisingly quiet for a hotel on a main road. A convenient place for visitors to Canterbury and Whitstable. Everything worked well. The room was clean and comfortable and the staff were pleasant and helpful. There was ample parking. Minor criticisms - the rooms weren't air-conditioned (but the heater worked well); the Wi-Fi login was more complicated than necessary; access from the east is a little tricky. October 19, 2014
Rated 3.0 out of 5.0 by Not a Good Express Stayed here for one night, as working in Kent. I am a Priority club member for over 10 years and found this hotel very strange. Firstly as a gold member, you normally get a free pint or 200 points... I choose the drink...only to be told its only a free half pint???...something not right there. Secondly, I wanted to book a table at 7pm, but was told I would have to use a make shift table in a meeting room to eat, as they had a coach full of German's arriving sometime, possibly 9pm. If I sat in the restaurant and they arrived, I would be asked to move.!!! I said that I have a right to sit in the restaurant and not a meeting room... At 7pm, I sat in the restaurant on good a good comfy chair and was finished by 8pm. I saw other guests, having to use the meeting room....without questioning it.. WOULD YOU STAY IN A HOTEL...AND EAT IN A MEETING ROOM?? Not the image you get from viewing the hotel information..,. If this is the practice of IHG...beware!!! as this is poor. October 19, 2014
Rated 4.0 out of 5.0 by Excellent staff Just stayed one night, a bit tricky to find, just pull into the services area. Staff were excellent. Hotel is a bit tired looking, but the staff made up for that. October 15, 2014
Rated 1.0 out of 5.0 by Very disappointing This was a disappointing experience, from start to finish. On the day we travelled we found out there were road works in the area. In fact, the A2 which provides the only access to the hotel was shut altogether. We had to make our own enquiries on how to get there and the instructions given by the hotel's reception was wholly inadequate. The hotel would have know about the road works well in advance and should have notified their guests, especially with the noise of the works going on all night. So we had trouble getting there and not a very good nights sleep. On top of this the breakfast was appalling, Awful sausages, dried up crusty baked beans and the scrambled eggs had long finished with a kitchen attendant seemingly standing by checking how long it would for someone to say something before taking action. Having made a double booking for us and our friends, our friends paid for their room on their arrival and left pretty sharpish in the morning. When we checked out the staff at reception had no record of our friend payment and insisted we pay for both rooms. We had to contact our friend who passed on the details of their receipt before we were allowed to pay for our room only. On a final note, walking along the corridor, staircase and hallway we found many of the carpets being threadbare and totally worn out with paint peeling of the steel bannisters. October 12, 2014
Rated 5.0 out of 5.0 by Overall Wonderfull Expereince Having been stuck in London Traffic for two hours,the welcome,quality of the room,and most important the standard of the evening meal made a refreshing change to what i have expereinced often in more expensive hotels. The Chef has to be singled out as being the real star of of a very good all round effort by all staffr. October 10, 2014
Rated 4.0 out of 5.0 by Theatre break? The package I booked was for 2 nights stay and theatre tickets unfortunately the theatre tickets had not been booked by the hotel prior to advertising this package and when they tried to book them the production was sold out however we were instead given 2 passes to Canterbury cathedral. The hotel was clean and staff friendly but unfortunately our room overlooked the main entrance where smokers noisily congregated at all hours throughout the night. October 9, 2014
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