Rated 4.0 out of 5 by 165
Rated 5.0 out of 5.0 by Aman49 Excellent staff and clean modern rooms
A great stay with staff being up to their usual helpful and professional standard. Modern , clean rooms with good facilities.
July 6, 2014
Rated 3.0 out of 5.0 by Essjay1 Disappointed after 3 visits
My 3rd visit to the hotel. Several issues caused concern this trip.
Dirty towel left hanging over bathroom door on arrival in room
Very hard, uncomfortable mattress
Bar unable to provide a decaf cappuccino at midnight and gave a decaf instant (sachet) coffee at £4.70 for two - I could have made this in the room with complimentary facilities
Overall poor service at breakfast - no staff appeared to clear up and keep buffet topped up and cleaned. No bacon - I appreciate only 3 items need to be offered at a HIE but choice of sausage, egg and beans (every time) is tedious!!!
July 5, 2014
Rated 4.0 out of 5.0 by Pulpo Buena ubicacion - personal amable
En general una estancia agradable sobre todo debido a la amabilidad de Natalie en la recepcion. Es un hotel por lo general limpio (a pesar de que en las escaleras para subir a las habitaciones olia a humedad) y con unas instalaciones aceptables. El desayuno podria mejorar ya que es un muy basico. No tuvimos ningun problema a excepcion de la ducha en el bano que perdia agua y tenia menos presion. Muy Buena ubicacion.
July 5, 2014
Rated 5.0 out of 5.0 by Bertie 65 A good hotel within easy reach of Canterbury by car
We were on our 3rd visit to Holiday Inn Express, Canterbury and still enjoyed it. The staff made us welcome on arrival and were smiling as usual. The breakfast was good and there were items to suit most people. We also thought it was a nice touch that the waiter came and took our trays when we finished which kept the dining room looking nice. Enjoyed a glass of Pimms in the evening as it was summer - please continue to do this!
Hope to return as there is always lots to do in Canterbury with its wonderful heritage.
July 3, 2014
Rated 5.0 out of 5.0 by Perds Good value
We have stayed here many times before and always found the standard to be high.
July 1, 2014
Rated 5.0 out of 5.0 by thefatchef worthy of it's many awards
Wow sums it up, goes to show not all motels are the same. Food was so good we ate in-house both evenings, wasn't worth finding somewhere else, and I am a chef myself.
June 29, 2014
Rated 5.0 out of 5.0 by Suffolkite If you want good, reasonable accommodation - here it is
An ideal base for visiting Kent. Our party of four spent three nights in the hotel. After spending each day visiting places of interest, it was good to go back to the hotel, relax with a drink and then have dinner. A wide choice of food was offered but I feel the desserts could be better. Other than the desserts we felt the food was good and we enjoyed our meal each evening. We, of course, started with breakfast and here again it was good with plenty of variety to suit everyone.
The staff were excellent and the trainee on the desk was lovely.
When we return to Kent we will definitely stay at The Holiday Inn Express.
June 25, 2014
Rated 5.0 out of 5.0 by Gordonette Holiday Inn Express
The Holiday Inn Express is what you would expect from the IHG. I am well satisfied and will find it hard to change to another hotel chain.
June 21, 2014
Rated 2.0 out of 5.0 Door Card problems and rooms cleaned before leaving on day leaving
Not Impressed Door Card problems which took 3 trips to Reception to resolve and rooms cleaned whilst at Breakfast but before Checking out on day leaving which they admitted was an error
June 19, 2014
Rated 5.0 out of 5.0 by CPLtd Comfort and service
Stayed here overnight for business. Convenient, friendly and comfortable. Would stay again.
June 19, 2014
Rated 5.0 out of 5.0 by GBlurt Usual Holiday Inn excellence
Everything was up to Holiday Inn Express excellent standards except for only one small irritation. Staff - presumably cleaning staff - started talking in loud voices from about 5.30 am in the room next door to ours. As it was intermittent I managed to get some sleep until I finally got up.
June 15, 2014
Rated 4.0 out of 5.0 by The B`s Good nights sleep
We have stayed here many times and we have always had a good nights sleep.The breakfast area needs some attention,we only saw 3 children but there was egg,beans and cereals spilt all over the floor.Why do you let children help themselves,the parents should be with them all the while.I am disabled and I have to be careful that I do not slip over.The chairs are mostly worn and need replacing..This is the worst that we have seen this place and it needs these matters looked at.
June 14, 2014
Rated 5.0 out of 5.0 by globetheatre Holiday In Canterbury is a great value for location
This hotel is an excellent value for its location which is within easy driving distance from the historic city of Canterbury. The staff were very friendly and efficient - the room was clean/comfortable and the complimentary breakfast was excellent. It was a terrific value in England where many hotels charge extra (the equivalent of $15 per person) for breakfast, with fewer food options. The bar appeared to be well-stocked and the facility was up to date with free parking. Only caution - access from highway is one-way, so be sure and have your route mapped out when nearing the hotel, so you know which turn to take. Would recommend!
June 13, 2014
Rated 5.0 out of 5.0 by Malc 74 a great hotel to stay in
I found the hotel a very clean and pleasant hotel to stay in .The staff were very helpful and kind , the food was very well cooked and presented . I will return to the hotel
on my next trip to the area .
June 12, 2014
Rated 5.0 out of 5.0 by mitch51 Comfortable, quiet and conveniently situated
Friendly and helpful staff, and good facilities. There were a number of apparently uncontrolled children staying, which made the place a bit rowdy early on, but it was quiet later.
June 11, 2014
Rated 5.0 out of 5.0 by BJPW Staff
Staff were excellent, particularly Anthony on the Front Desk, evening and morning.
Very poor sign for access - having gone past, took a long detour to return to the location.
June 11, 2014
Rated 5.0 out of 5.0 by Gazphill Great experience
Great one night stay at the Holiday Inn Express Canterbury. without doubt this is one of the best Expresses I have stayed in for the overall experience and the free wi-fi just adds to the experience. Thank you
June 10, 2014
Rated 1.0 out of 5.0 by JanaHH Freies Parken für 10,00 GBP; 1 Nacht - zweifach abgebucht
Schade, der Umgang mit dem Geld wird hier nicht zur Kundenzufriedenheit erledigt. Auf der Original Website vom Holiday Inn gebucht und die Option Parken bekommen für 10 Pfund extra. Kannten wir schon, kostete es in Cardiff auch. Vor Ort dann hundert freie kostenlose Parkplätze. Auf Nachfrage vor Ort im Hotel bekamen wir die Antwort, die Parkplätze seien kostenfrei. Unsere 10 Pfund bekamen wir aber nicht wieder, trotzdem das Angebot ohne Parkplatz Option immer noch für den Tag online zu buchen war.
Zu Hause dann der zweite Hammer: auf der Kreditkarten Abrechnung taucht das Hotel zweimal auf - einmal mit EUR und einmal mit GBP.
Fazit: ICH werde dort nicht noch einmal übernachten, für alle abenteuerlustigen: Das Hotel an sich ist in Ordnung, sauber und nicht zu groß. Es liegt halt direkt an einer Hauptstraße die man in den Zimmern auch hört. Das Frühstück ist sehr übersichtlich gewesen.
June 10, 2014
Rated 4.0 out of 5.0 by slabgood Ferry Stop off
Booked a family room as a stop off en-route to Dover ferry. Booking was no problems, very good price for the 4 of us. Checked in no problems but discovered we didn't have the linen for the children's bed. Reception was very friendly and helpful and sent up the linen. When we went to make the bed later though discovered they had given us pillow, a duvet cover and a blanket, not enough to make a bed!! Contacted reception to request a duvet and bottom sheet but they said they didn't have any duvets (What?) and they said they were busy and we'd have to wait for enough linen to make the beds. An hour later we wanted to put the children to bed so contacted reception a third time, again busy and doing what they can. They then bought up some more blankets and sheets which was enough to make the bed. Breakfast was average, but filled a hole. Apart form the sheet fiasco was value for money and would stay again!
May 30, 2014
Rated 3.0 out of 5.0 by Beta rider very noisy
I have stayed at this hotel on a few occasions and normally its been ok, however on my last stay I must say that it wasn't a very good one, the hotel was extremely busy with even long waits to get served at the bar, it doesn't help when there appeared to be only 2 people on the reception, some hotel guest are extremely ignorant and decide to have a very loud conversation outside my room at around 1.00am thus disturbing my sleep, a loud shout to shut up followed, Not the Hotels fault but maybe a few signs around about noise levels might help.
breakfast wasn't great with queues for at least 15 mins to get some dried up beans etc, overall not a good experience and not what I would expect from this chain of hotels
May 27, 2014
Rated 1.0 out of 5.0 by cazmoore poor value
On our arrivel we were told to try to come down lateish for break fast as we have three coach parties in.The curtains in the room were two different lengths poor house keeping....The food at breakfast time was really dreadfull poor quality sausages no bacon we had toast and coffee not very good when you are traveling on to Scotland
May 22, 2014
Rated 5.0 out of 5.0 A good value stay
We experienced an enjoyable stay . The hotel was well cared for . The staff were friendly and helpful . No areas for concern .
May 19, 2014
Rated 2.0 out of 5.0 by Bobbyz25 Poor service and even worse wifi
Poor level of service at bar ordering food.
When ordering I was asked my table number, when I said I think its 10 the answer was 'you need to be sure' so I had to go back and check, me pointing it out wasn't good enough!
There were then no diet drinks available at all so I had to make do with water and I was not given a receipt (which I needed to claim money back) When I asked could they provide me with a duplicate receipt when I checked out I was given a straight 'no'
When I got back home Saturday I realised I must have left my expensive running shoes in my room so I phoned to see if they could confirm they were there only to be told there was no-one there from housekeeping and could I phone back tomorrow.
There are also many posters around the hotel boasting about 'wifi free everywhere' however what it doesn't tell you is that it is so weak you can do very little with it.
All in all not a great experience and I will be advising my company to take it off the list for all of our staff
May 10, 2014
Rated 4.0 out of 5.0 by Sunshine1 easy for the ferry
if you want to catch the early morning ferry, this is the place to stay. Dinner is available which is convenient. Next to gas station which is also convenient before you leave. The shower is superb.
Direction to the hotel is not sufficient. Better state: go off when you see the sign for gas station, because you could easily miss it and when you put Upper Harbledown on your GPS, you will miss it. We drove around and around and around (following the GPS) and had to come back from the start on the main road to find it.
April 28, 2014
Rated 3.0 out of 5.0 by Screeny Noisy road and poor Wifi
Checked in and asked if our rooms were near to the road, to be told no......guess what, very noisy.
Also tried using the Wifi in the room and in the bar/restaurant but it was terrible, my colleagues had the same problem. I did complain but nothing was done, very disappointing.
April 26, 2014
Rated 5.0 out of 5.0 by Sheffowl Surprised with the location
Having gotten over the surprise of the location, we thought it was in a suburb of Canterbury, not on a service area, we enjoyed our stay.
Getting to and from the hotel and Canterbury is a minor annoyance bearing in mind the excellent value for money of this hotel.
Room very comfortable, breakfast very good, staff attentive and helpful.
A great base for exploring Canterbury and the surrounding Kent countryside
April 23, 2014
Rated 2.0 out of 5.0 by Yomismo Poor service
The hotel customer service is very poor. It has a lot of room for improvements. The worse Holiday Inn Express I have ever stayed in!
April 21, 2014
Rated 4.0 out of 5.0 by thiiiiiiiii good situation
hotel with a good situation, near the main road to Canterbury, but still quiet
April 13, 2014
Rated 5.0 out of 5.0 by Methorian Nice and Convenient
A pleasant and convenient hotel. Ideal if you are touring around. However, you must have a car. Not within walking distance of anywhere!
April 7, 2014
Rated 4.0 out of 5.0 by Mick&Nina Friendly staff.
Very pleasing stay. Ideal for our evening outing for Canterbury.
April 1, 2014