Rated 4.0 out of 5 by 179
Rated 5.0 out of 5.0 by Desperate Dan Fantastic value for money
When we arrived we were welcomed warmly at reception and very pleasantly surprised by the quality of our room and the public areas. All the staff were helpful and pleasant, and the choice and quality and service of food for dinner was excellent.
Overall, a very pleasant stay which will be repeated whenever we are away on business near a Holiday Inn
August 2, 2014
Rated 2.0 out of 5.0 by jumbos21 1st bad expericence
we stay in hoilday inns on a regular basis,what we normally get is a very good standard at a great price but on this occasion there standards fell well short this included
1.no cups for tea/coffee had to to asking
2.when we rang to reception to ask for something it took ages to answer the phone
3.no tea spoons
4.requested the use of an iron it was delivered but did not work
5.there were no free papers
6.the bed was too small
7, our door key did not work and we had too go back twice to put it right
8. breakfast kept on running out of hot products
all in all not good
August 1, 2014
Rated 3.0 out of 5.0 by Klotzi Autobahnmotel ohne Charme - OK für eine Übernachtung
Am Motorway neben einer Tankstelle 8km von Canterbury entfernt gelegen. Zimmer klein und laut, leider auch nicht klimatisiert. Das Frühstück typisch für Holiday Inn Express - es reicht zur Sättigung. Die BAr ist nett, das Personal sehr entgegenkommend.
Für eine Übernachtung ok.
July 31, 2014
Rated 5.0 out of 5.0 by Silky56 Clean and comfortable with polite staff
After driving home from France we found the Cantebury Holiday Inn close to the Ferry Port in Dover.
July 31, 2014
Rated 4.0 out of 5.0 by geordie mafia Good service & excellent value
Ideally situated for touring the area especially Canterbury ( only £10-00 taxi ride). Although check-in was not until 3-00 p.m. and we had to get ready for a funeral 10 miles away for 3-15 p.m.,they checked us in early as to avoid any rush.
Spotless accommodation & would definitely recommend the Holiday Inn Express to all .
July 26, 2014
Rated 4.0 out of 5.0 by Eddie1948 Polite and helpful staff
Stayed at the Hotel to attend son's graduation, had a pleasant stay. It was a very hot day and a fan had been put into the room, which was needed. We needed to know a good City centre car park, the reception gave us a map and looked up the post code for the car park, this proved very useful. Overall a very good experience.
July 23, 2014
Rated 5.0 out of 5.0 by WildReview None
I couldn't believe that there was no lift to the upper floor.
No further comments.
July 15, 2014
Rated 4.0 out of 5.0 by La Familia Schöne Lage, um Ausflüge zu machen
Wir haben das Hotel gebucht, weil wir mit 2 Kindern ein Hotel haben wollten mit Frühstücksbuffet. Zimmer waren gut, Frühstück war gut, Mitarbeiter waren nett. Lage direkt an der Autobahn war leiser als erwartet, gut abgeschirmt. Einzig negativ war die Zufahrt, wir mussten lange suchen. Würden das Hotel auf jeden Fall noch einmal nehmen. 10 Minuten bis zur Innenstadt.
July 11, 2014
Rated 4.0 out of 5.0 by Dexter14 Excelllent Hotel ideal for Dover Ferry
I have stayed in H. I. Express before and this was in line with what I expected on the way back from France at beginning of July The only downside of the stay was that our room (201) was directly above the kitchen and we had to put up with the noise of the kitchen extract fans from early morning. Also the room was strifiling as it was quite warm outside and we couldn't open the window because the smell of cooked food which was coming from the kitchen was drifting across and into our bedroom window.
July 10, 2014
Rated 5.0 out of 5.0 by LE&SH Wonderful staff
Holiday Inn Express - quality of hotel/room as expected. However the two staff members who were on duty that evening went beyond what I expected, especially as it was later in the evening and busy.
July 8, 2014
Rated 5.0 out of 5.0 by Abuela46 Good experience
We arrived at Canterbury having stayed in a very poor place in Suffolk. It was so good to be in an hotel where everything was clean and well maintained. Liked the flexibility of breakfast so didn't feel we needed to be up too early while on holiday.
July 8, 2014
Rated 4.0 out of 5.0 by Will W Very convenient for Canterbury
Good place as a cntre for visiting Kent and CInque ports
July 8, 2014
Rated 5.0 out of 5.0 by Trolleyjack Canterbury Stop-over
An excellent stop-over before driving to Europe. The staff were very friendly and the Hotel is clean, very comfortable and I highly recommend it.
I would suggest having a safe in the room would be appreciated by guests.
The bar area was very nice and relaxing after a long drive but I would like to have been given coasters when I ordered my drinks.
I would not hesitate to use this Hotel again and I plan to do so in September. If all the group's hotels are of this quality I will be extremely satisfied.
A great place to stay.
July 7, 2014
Rated 5.0 out of 5.0 by Janton Nice break
Nice break as my husband is disabled and the ;hotel and room were ideal for him - wheelchair access etc and a nice break for me
July 7, 2014
Rated 5.0 out of 5.0 by Aman49 Excellent staff and clean modern rooms
A great stay with staff being up to their usual helpful and professional standard. Modern , clean rooms with good facilities.
July 6, 2014
Rated 3.0 out of 5.0 by Essjay1 Disappointed after 3 visits
My 3rd visit to the hotel. Several issues caused concern this trip.
Dirty towel left hanging over bathroom door on arrival in room
Very hard, uncomfortable mattress
Bar unable to provide a decaf cappuccino at midnight and gave a decaf instant (sachet) coffee at £4.70 for two - I could have made this in the room with complimentary facilities
Overall poor service at breakfast - no staff appeared to clear up and keep buffet topped up and cleaned. No bacon - I appreciate only 3 items need to be offered at a HIE but choice of sausage, egg and beans (every time) is tedious!!!
July 5, 2014
Rated 4.0 out of 5.0 by Pulpo Buena ubicacion - personal amable
En general una estancia agradable sobre todo debido a la amabilidad de Natalie en la recepcion. Es un hotel por lo general limpio (a pesar de que en las escaleras para subir a las habitaciones olia a humedad) y con unas instalaciones aceptables. El desayuno podria mejorar ya que es un muy basico. No tuvimos ningun problema a excepcion de la ducha en el bano que perdia agua y tenia menos presion. Muy Buena ubicacion.
July 5, 2014
Rated 5.0 out of 5.0 by Bertie 65 A good hotel within easy reach of Canterbury by car
We were on our 3rd visit to Holiday Inn Express, Canterbury and still enjoyed it. The staff made us welcome on arrival and were smiling as usual. The breakfast was good and there were items to suit most people. We also thought it was a nice touch that the waiter came and took our trays when we finished which kept the dining room looking nice. Enjoyed a glass of Pimms in the evening as it was summer - please continue to do this!
Hope to return as there is always lots to do in Canterbury with its wonderful heritage.
July 3, 2014
Rated 5.0 out of 5.0 by Perds Good value
We have stayed here many times before and always found the standard to be high.
July 1, 2014
Rated 5.0 out of 5.0 by thefatchef worthy of it's many awards
Wow sums it up, goes to show not all motels are the same. Food was so good we ate in-house both evenings, wasn't worth finding somewhere else, and I am a chef myself.
June 29, 2014
Rated 5.0 out of 5.0 by Suffolkite If you want good, reasonable accommodation - here it is
An ideal base for visiting Kent. Our party of four spent three nights in the hotel. After spending each day visiting places of interest, it was good to go back to the hotel, relax with a drink and then have dinner. A wide choice of food was offered but I feel the desserts could be better. Other than the desserts we felt the food was good and we enjoyed our meal each evening. We, of course, started with breakfast and here again it was good with plenty of variety to suit everyone.
The staff were excellent and the trainee on the desk was lovely.
When we return to Kent we will definitely stay at The Holiday Inn Express.
June 25, 2014
Rated 5.0 out of 5.0 by Gordonette Holiday Inn Express
The Holiday Inn Express is what you would expect from the IHG. I am well satisfied and will find it hard to change to another hotel chain.
June 21, 2014
Rated 2.0 out of 5.0 Door Card problems and rooms cleaned before leaving on day leaving
Not Impressed Door Card problems which took 3 trips to Reception to resolve and rooms cleaned whilst at Breakfast but before Checking out on day leaving which they admitted was an error
June 19, 2014
Rated 5.0 out of 5.0 by CPLtd Comfort and service
Stayed here overnight for business. Convenient, friendly and comfortable. Would stay again.
June 19, 2014
Rated 5.0 out of 5.0 by GBlurt Usual Holiday Inn excellence
Everything was up to Holiday Inn Express excellent standards except for only one small irritation. Staff - presumably cleaning staff - started talking in loud voices from about 5.30 am in the room next door to ours. As it was intermittent I managed to get some sleep until I finally got up.
June 15, 2014
Rated 4.0 out of 5.0 by The B`s Good nights sleep
We have stayed here many times and we have always had a good nights sleep.The breakfast area needs some attention,we only saw 3 children but there was egg,beans and cereals spilt all over the floor.Why do you let children help themselves,the parents should be with them all the while.I am disabled and I have to be careful that I do not slip over.The chairs are mostly worn and need replacing..This is the worst that we have seen this place and it needs these matters looked at.
June 14, 2014
Rated 5.0 out of 5.0 by globetheatre Holiday In Canterbury is a great value for location
This hotel is an excellent value for its location which is within easy driving distance from the historic city of Canterbury. The staff were very friendly and efficient - the room was clean/comfortable and the complimentary breakfast was excellent. It was a terrific value in England where many hotels charge extra (the equivalent of $15 per person) for breakfast, with fewer food options. The bar appeared to be well-stocked and the facility was up to date with free parking. Only caution - access from highway is one-way, so be sure and have your route mapped out when nearing the hotel, so you know which turn to take. Would recommend!
June 13, 2014
Rated 5.0 out of 5.0 by Malc 74 a great hotel to stay in
I found the hotel a very clean and pleasant hotel to stay in .The staff were very helpful and kind , the food was very well cooked and presented . I will return to the hotel
on my next trip to the area .
June 12, 2014
Rated 5.0 out of 5.0 by mitch51 Comfortable, quiet and conveniently situated
Friendly and helpful staff, and good facilities. There were a number of apparently uncontrolled children staying, which made the place a bit rowdy early on, but it was quiet later.
June 11, 2014
Rated 5.0 out of 5.0 by BJPW Staff
Staff were excellent, particularly Anthony on the Front Desk, evening and morning.
Very poor sign for access - having gone past, took a long detour to return to the location.
June 11, 2014