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Rated 4.0 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by Service Good hotel good customer service. As we were in a group of 25plus persons at breakfast we were offered the meeting room to have our breakfast all together January 29, 2014
Rated 1.0 out of 5.0 by Apalling Hotel The worst hotel I have stayed in for many years. It was noisy and I was unable to sleep. The staff were uninterested and I ended up leaving at 5am on a Sunday morning because of the noise of the guests in the adjacent room. I was only offered another room when I was walking through the doors to leave the hotel. I complained directly to Holiday Inn and the manager rang me and offered to refund the cost of my evening meal which was meant to compensate me for the fact that I was unable to sleep and didn't have the breakfast I had paid for. I would never stay at this hotel again and I would think twice about ever staying with Holiday Inn again January 29, 2014
Rated 1.0 out of 5.0 Old and needs updating So disappointed, not in Canterbury, on the side of the A2. No where to walk, not nice to sit in. Way below standards of HI Express January 12, 2014
Rated 4.0 out of 5.0 by Holy night Staying in a hotel on Christmas eve is not always a must, especially when weather conditions were as bad as this year i.e.: including some flooding , high gales and power cuts... Despite these challenging conditions, the Hotel staff made sure that we were looked after properly. January 11, 2014
Rated 4.0 out of 5.0 by Comfy bed but some staff unhelpful and wifi only works in reception. Some of staff weren't very helpful and the wifi connection didn't work. The bed and breakfast facilities were lovely though and I would come back and stay just for this reason. January 9, 2014
Rated 5.0 out of 5.0 Great Hotel in Canterbury Superb value hotel in Canterbury. Rooms are nice and clean and the food was very good. We were particularly pleased with the staff and the child friendly nature of the hotel. January 3, 2014
Rated 5.0 out of 5.0 by Worth every Penny..... Hotel was very clean and well kept, Staff were very attentive and very helpful. The Breakfast choice was of a very high standard and excellent value as it was free with room. The room itself very well kept and the bed very comfortable......I will be staying again on my next visit to Canterbury and I would highly recommend the Hotel itself. January 1, 2014
Rated 5.0 out of 5.0 Christmas Night 2013 Had a very pleasant stay here on Christmas night. Having failed to find anywhere to eat in Canterbury that evening, I was impressed at the quality of the pizza that the receptionist offered to prepare for me and her helpfulness and friendliness. Also, the night receptionist/ bar person was very friendly and helpful too. One small moan - why stop breakfast at 9.30am on a bank holiday, Boxing Day, when surely service could continue to 10.30am as on a weekend? December 30, 2013
Rated 5.0 out of 5.0 by Great stay with lovely staff From the warm greeting at reception to the helpful restaurant staff at dinner and breakfast, it was the attitude of the people that made our stay a great one. The room was spotless, everything worked as it should and the choice of pillows was a lovely touch ! November 27, 2013
Rated 5.0 out of 5.0 by Lesley I highly recommend the Holiday Inn, Canterbury. The rooms are extremely comfortable and clean. The restaurant food was excellent, with a complimentary breakfast. All the staff were friendly and helpful, and nothing was too much trouble. November 27, 2013
Rated 4.0 out of 5.0 by Not good Menu for Breakfast Not to much vegatables for breakfast. I prefer tomato with paprika or some other vegatables at the morning. November 25, 2013
Rated 5.0 out of 5.0 by Pleasant and enjoyable, great value for money I recently stayed at the holiday inn at Canterbury . I found this experience pleasant and enjoyable.. The hotel was very clean and I was impressed with the all you can eat breakfast that was free . I will return to the hotel again in the future and I have recommended to several of my colleges at work . November 25, 2013
Rated 3.0 out of 5.0 by A bit disappointing My first Holiday Inn stay - Staff and room were fine but was really disappointed with the whole breakfast experience. There was not enough room for people to get to the area where the drinks, toast, cooked and continental breakfast items were, there was not enough choice of cooked breakfast items (3) but the worst part was that although the car park was only half full there was obviously not enough seating to accommodate us all. The staff were asking people to share but many people had to wait, breakfast in hand, until tables were vacated which of course meant that those of us that had tables felt pressured to eat quickly and vacate our tables. We found the whole scenario very uncomfortable. November 23, 2013
Rated 5.0 out of 5.0 by Great Stopover We have stayed at this hotel before as it was so good and nothing has changed. The staff are welcoming and very informative. The room is warm and well-appointed. We both slept very well on the very comfortable bed. We shall return. November 17, 2013
Rated 5.0 out of 5.0 by A relaxing stay We have stayed here several times before and have always had a good overall experience. This time we asked for a particular room and it was provided for us. Staff always pleasant and helpful. We are looking forward to coming again. November 13, 2013
Rated 4.0 out of 5.0 by Great value Great value, friendly staff although location is on dual carriageway requiring a u turn November 13, 2013
Rated 4.0 out of 5.0 by Comfortable hotel with super helpful staff Spent two nights here; me on business my wife (disabled) relaxing. Room and reception facilites are fine and the staff (front of house and backstage) were very helpful. It is a pity that the eating facilities are not better; this would do more justice to the kitchen staff. Would certainly use the hotel again when in the area. November 8, 2013
Rated 4.0 out of 5.0 by Good value for money and comfortable Stayed here for 1 night as a stopover. Room was very clean and comfortable. We needed a family room as we have a 3 year old and when we arrived the bed had already been set up for his use which was helpful as we did not check in until late in the day. The staff on reception were welcoming and helpful. It was very busy at breakfast however the staff were successfully keeping the area tidy and and food restocked. We would stay here again. November 7, 2013
Rated 3.0 out of 5.0 by Trixie Good location if you are travelling by car with plenty of free parking. Hourly bus service from the villiage where there is also plenty of room for parking. Hotel is comfortable with friendly staff, however the breakfast is poor. It would not be difficult to do much better! November 5, 2013
Rated 3.0 out of 5.0 by Ok, but not easy for city centre The website mentioned a discounted taxi shuttle to the city centre, so we chose this out of town location. But the shuttle doesn't exist, and the receptionist was quite brusque when we enquired about it. We ended up with a 10 mins walk to the nearest bus stop and a further 15 mins wait in the rain. Not somewhere to choose if you're after city sightseeing. October 30, 2013
Rated 3.0 out of 5.0 by Convenient location but power socket and lighting issues Needed a stopover enroute to Dover and this filled the bill perfectly. Judging by the French, German, Dutch cars in the car park I'm not the only one to think so. Despite being right on the side of the A2, the room was really quiet and a good night's sleep had. Not sure why it is that Holiday Inn Express room designers seems to cater only for those who want to stay in semi-darkness. The room has no main light, so mood lighting only via two very small bedside reading lights and a wall light, made it near impossible to read whilst sitting on the sofa - great it I'd want to get into bed at 7pm to read, but I didn't! The desk light didn't work, so couldn't use this for a bit of additional lighting. There was no lighting near the long mirror so drying hair was done in the semi-dark too (backlit from the bathroom light). Not sure how they chose the position of the power sockets - but one close to the position of the hospitality tray/kettle would have been useful. The cord on the kettle was about 8" but the nearest available socket was perhaps 8ft away. Since the kettle was integral to the tray it necessitated moving it lock, stock and barrel and clearing the desk space of laptop etc. For anyone needing to plug hair straighteners etc in then ensure you bring some with a long cord as there's no socket in the vicinity of the room mirror. A shame the people that design the rooms don't first have to stay in them to highlight a few impracticalities. October 29, 2013
Rated 4.0 out of 5.0 by Comfortable beds in clean rooms The hotel is off the A2 but we were not disturbed by any noise from the traffic. The rooms were comfortable and the breakfast was good. We had two evening meals here and although the choice is limited there was a good variety and the food was very good. Staff were helpful and friendly October 21, 2013
Rated 4.0 out of 5.0 by Welcoming staff very efficient My self and my wife stayed there for just one night, visiting our son at the University. Very comfortable bed, clean bathroom. Only downside was the noise from the main road, I should have asked for a room facing away from the road. Will definitely be staying again on our next visit. October 21, 2013
Rated 4.0 out of 5.0 by A good base for canterbury This hotel is modern, clean and conveniently situated for visiting Canterbury. Staff were pleasant and helpful. However It is not very visible from the main road and at night far to easy to miss the entrance resulting in a very long detour to get back to the hotel. Rooms nearest the busy main road could find it a little noisy. October 18, 2013
Rated 4.0 out of 5.0 by always again It's not the first time we are in this hotel. It's alsways enjoyable to be there. October 16, 2013
Rated 3.0 out of 5.0 by Location Reasonable stay although traffic noise from A2 didn't help October 10, 2013
Rated 1.0 out of 5.0 by Overkill of air freshner Booked on line for 2 separate visits and on entering the room, it smelt so strongly of air freshner, it triggered my asthma. After speaking to reception, it became clear that housekeeping spray air freshner over eveything in the room every day and the walls, furniture carpet and bed reeked. Even after 3 hours of leaving the windows open, the smell did not diminish. I could not stay in the room and had to drive home that night. Would they give me a refund, answer a big fat no. Be warned. October 9, 2013
Rated 4.0 out of 5.0 by We enjoyed our stay As a person with a physical disability I find the facilities of this hotel very good from my point of view. Hense we always stay here when in the Canterbury area. The staff are very welcoming and give great service. The evening food menu is good and the food that we selected during our stay there was good, well presented and enjoyable. The hotel is near the busy road to Dover etc and so the hotel can be a little noisy at times.The Managers welcome letter for Priority Club Members at check in is a nice touch. October 5, 2013
Rated 3.0 out of 5.0 by POOR ACCESS A LONG DETOUR TO GET BACK TO HOTEL FROM CANTERBURY MAKES THIS HOTEL POORLY SITED AS YOU CANNOT CROSS DUAL CARRIAGEWAY HOTAL OK BREAKFAST AVERAGE STAFF NOT VERY HAPPY WOKEN AT 4.30 ONE NIGHT DUE TO FALSE ALERT ON FIRE ALARM ROOM OK October 5, 2013
Rated 5.0 out of 5.0 by Two great nights stay Firstly we are astonished at some of the reviews about this hotel which were very negative!! We stayed two nights for a break to visit Canterbury & were very happy, there was ample parking in the car park provided.The room was very clean & had everything we needed, a very comfortable bed with nice clean linen & clean towels every day. The food was excellent in the restaurant & we ate there both evenings, the breakfast was very adequate with a choice of hot or cold food. Staff were very efficient & friendly....but not overly as that would put us off, we were offered WiFi when we booked in & after we had booked out on the monday morning i asked if i would be able to use one of the computers stationed in the lobby & without hesitation i was given a code to do so. So overall a very comfortable stay. October 4, 2013
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