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Rated 4.0 out of 5 by 216 reviewers.
Rated 5.0 out of 5.0 by Great experience Very good value hotel. The manager Merwyn is a star. I stay often in the same room. I am always greeted by my name, he even remembers my favorite drink. Nothing is to much trouble, which is why I return. February 23, 2014
Rated 5.0 out of 5.0 by Modern and clean room with comfy bed. I had a great night sleep, the room was very clean and modern. Easy to find and the staff very pleasant. February 15, 2014
Rated 4.0 out of 5.0 by Excellent value for money We stayed here in feb 2014 and you could tell it had only just been returned. Only fault which is really minor is that no bacon for breakfast n cooked breakfast is under heat lamps- not fresh but tasted fine. February 15, 2014
Rated 1.0 out of 5.0 by Apalling Hotel Terrible experience. I couldn't sleep due to the noise of other guests and no one of the staff were interested. I left the hotel at 5am on a Sunday morning as it was impossible to sleep. I was only offered another room as I was leaving the hotel. The wifi didn't work in the room and from reading the other reviews it doesn't appear to work on a regular basis, perhaps the trading standards people need to be alerted to this? All I was offered was the cancelling of my evening meal charge which was a very poor offer considering I had neither sleep nor breakfast , both of which I had paid for.(the evening meal wasn't that good and appeared to have been reheated in a microwave) I wouldn't even contemplate staying at this hotel again as the service was so poor. January 30, 2014
Rated 5.0 out of 5.0 by One night stay Very clean well run hotel , rooms were large and well furnished , hotel staff were very good and the bar / restaurant was ver pleasant although quite expensive . Overall a great stay for a bargain price , much better than travelodge etc January 30, 2014
Rated 4.0 out of 5.0 by Service Good hotel good customer service. As we were in a group of 25plus persons at breakfast we were offered the meeting room to have our breakfast all together January 29, 2014
Rated 1.0 out of 5.0 by Apalling Hotel The worst hotel I have stayed in for many years. It was noisy and I was unable to sleep. The staff were uninterested and I ended up leaving at 5am on a Sunday morning because of the noise of the guests in the adjacent room. I was only offered another room when I was walking through the doors to leave the hotel. I complained directly to Holiday Inn and the manager rang me and offered to refund the cost of my evening meal which was meant to compensate me for the fact that I was unable to sleep and didn't have the breakfast I had paid for. I would never stay at this hotel again and I would think twice about ever staying with Holiday Inn again January 29, 2014
Rated 1.0 out of 5.0 Old and needs updating So disappointed, not in Canterbury, on the side of the A2. No where to walk, not nice to sit in. Way below standards of HI Express January 12, 2014
Rated 4.0 out of 5.0 by Holy night Staying in a hotel on Christmas eve is not always a must, especially when weather conditions were as bad as this year i.e.: including some flooding , high gales and power cuts... Despite these challenging conditions, the Hotel staff made sure that we were looked after properly. January 11, 2014
Rated 4.0 out of 5.0 by Comfy bed but some staff unhelpful and wifi only works in reception. Some of staff weren't very helpful and the wifi connection didn't work. The bed and breakfast facilities were lovely though and I would come back and stay just for this reason. January 9, 2014
Rated 5.0 out of 5.0 Great Hotel in Canterbury Superb value hotel in Canterbury. Rooms are nice and clean and the food was very good. We were particularly pleased with the staff and the child friendly nature of the hotel. January 3, 2014
Rated 5.0 out of 5.0 by Worth every Penny..... Hotel was very clean and well kept, Staff were very attentive and very helpful. The Breakfast choice was of a very high standard and excellent value as it was free with room. The room itself very well kept and the bed very comfortable......I will be staying again on my next visit to Canterbury and I would highly recommend the Hotel itself. January 1, 2014
Rated 5.0 out of 5.0 Christmas Night 2013 Had a very pleasant stay here on Christmas night. Having failed to find anywhere to eat in Canterbury that evening, I was impressed at the quality of the pizza that the receptionist offered to prepare for me and her helpfulness and friendliness. Also, the night receptionist/ bar person was very friendly and helpful too. One small moan - why stop breakfast at 9.30am on a bank holiday, Boxing Day, when surely service could continue to 10.30am as on a weekend? December 30, 2013
Rated 5.0 out of 5.0 by Great stay with lovely staff From the warm greeting at reception to the helpful restaurant staff at dinner and breakfast, it was the attitude of the people that made our stay a great one. The room was spotless, everything worked as it should and the choice of pillows was a lovely touch ! November 27, 2013
Rated 5.0 out of 5.0 by Lesley I highly recommend the Holiday Inn, Canterbury. The rooms are extremely comfortable and clean. The restaurant food was excellent, with a complimentary breakfast. All the staff were friendly and helpful, and nothing was too much trouble. November 27, 2013
Rated 4.0 out of 5.0 by Not good Menu for Breakfast Not to much vegatables for breakfast. I prefer tomato with paprika or some other vegatables at the morning. November 25, 2013
Rated 5.0 out of 5.0 by Pleasant and enjoyable, great value for money I recently stayed at the holiday inn at Canterbury . I found this experience pleasant and enjoyable.. The hotel was very clean and I was impressed with the all you can eat breakfast that was free . I will return to the hotel again in the future and I have recommended to several of my colleges at work . November 25, 2013
Rated 3.0 out of 5.0 by A bit disappointing My first Holiday Inn stay - Staff and room were fine but was really disappointed with the whole breakfast experience. There was not enough room for people to get to the area where the drinks, toast, cooked and continental breakfast items were, there was not enough choice of cooked breakfast items (3) but the worst part was that although the car park was only half full there was obviously not enough seating to accommodate us all. The staff were asking people to share but many people had to wait, breakfast in hand, until tables were vacated which of course meant that those of us that had tables felt pressured to eat quickly and vacate our tables. We found the whole scenario very uncomfortable. November 23, 2013
Rated 5.0 out of 5.0 by Great Stopover We have stayed at this hotel before as it was so good and nothing has changed. The staff are welcoming and very informative. The room is warm and well-appointed. We both slept very well on the very comfortable bed. We shall return. November 17, 2013
Rated 5.0 out of 5.0 by A relaxing stay We have stayed here several times before and have always had a good overall experience. This time we asked for a particular room and it was provided for us. Staff always pleasant and helpful. We are looking forward to coming again. November 13, 2013
Rated 4.0 out of 5.0 by Great value Great value, friendly staff although location is on dual carriageway requiring a u turn November 13, 2013
Rated 4.0 out of 5.0 by Comfortable hotel with super helpful staff Spent two nights here; me on business my wife (disabled) relaxing. Room and reception facilites are fine and the staff (front of house and backstage) were very helpful. It is a pity that the eating facilities are not better; this would do more justice to the kitchen staff. Would certainly use the hotel again when in the area. November 8, 2013
Rated 4.0 out of 5.0 by Good value for money and comfortable Stayed here for 1 night as a stopover. Room was very clean and comfortable. We needed a family room as we have a 3 year old and when we arrived the bed had already been set up for his use which was helpful as we did not check in until late in the day. The staff on reception were welcoming and helpful. It was very busy at breakfast however the staff were successfully keeping the area tidy and and food restocked. We would stay here again. November 7, 2013
Rated 3.0 out of 5.0 by Trixie Good location if you are travelling by car with plenty of free parking. Hourly bus service from the villiage where there is also plenty of room for parking. Hotel is comfortable with friendly staff, however the breakfast is poor. It would not be difficult to do much better! November 5, 2013
Rated 3.0 out of 5.0 by Ok, but not easy for city centre The website mentioned a discounted taxi shuttle to the city centre, so we chose this out of town location. But the shuttle doesn't exist, and the receptionist was quite brusque when we enquired about it. We ended up with a 10 mins walk to the nearest bus stop and a further 15 mins wait in the rain. Not somewhere to choose if you're after city sightseeing. October 30, 2013
Rated 3.0 out of 5.0 by Convenient location but power socket and lighting issues Needed a stopover enroute to Dover and this filled the bill perfectly. Judging by the French, German, Dutch cars in the car park I'm not the only one to think so. Despite being right on the side of the A2, the room was really quiet and a good night's sleep had. Not sure why it is that Holiday Inn Express room designers seems to cater only for those who want to stay in semi-darkness. The room has no main light, so mood lighting only via two very small bedside reading lights and a wall light, made it near impossible to read whilst sitting on the sofa - great it I'd want to get into bed at 7pm to read, but I didn't! The desk light didn't work, so couldn't use this for a bit of additional lighting. There was no lighting near the long mirror so drying hair was done in the semi-dark too (backlit from the bathroom light). Not sure how they chose the position of the power sockets - but one close to the position of the hospitality tray/kettle would have been useful. The cord on the kettle was about 8" but the nearest available socket was perhaps 8ft away. Since the kettle was integral to the tray it necessitated moving it lock, stock and barrel and clearing the desk space of laptop etc. For anyone needing to plug hair straighteners etc in then ensure you bring some with a long cord as there's no socket in the vicinity of the room mirror. A shame the people that design the rooms don't first have to stay in them to highlight a few impracticalities. October 29, 2013
Rated 4.0 out of 5.0 by Comfortable beds in clean rooms The hotel is off the A2 but we were not disturbed by any noise from the traffic. The rooms were comfortable and the breakfast was good. We had two evening meals here and although the choice is limited there was a good variety and the food was very good. Staff were helpful and friendly October 21, 2013
Rated 4.0 out of 5.0 by Welcoming staff very efficient My self and my wife stayed there for just one night, visiting our son at the University. Very comfortable bed, clean bathroom. Only downside was the noise from the main road, I should have asked for a room facing away from the road. Will definitely be staying again on our next visit. October 21, 2013
Rated 4.0 out of 5.0 by A good base for canterbury This hotel is modern, clean and conveniently situated for visiting Canterbury. Staff were pleasant and helpful. However It is not very visible from the main road and at night far to easy to miss the entrance resulting in a very long detour to get back to the hotel. Rooms nearest the busy main road could find it a little noisy. October 18, 2013
Rated 4.0 out of 5.0 by always again It's not the first time we are in this hotel. It's alsways enjoyable to be there. October 16, 2013
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