Rated 4.0 out of 5 by 345
Rated 4.0 out of 5.0 by Lilou55 Good value for money
Given the discounted price we paid, the hotel met up to our expectations and was very convenient for the local ferry services from Dover.
The checkin and front desk provided a very good and courteous service. A missing desk lamp bulb was replaced quickly.
However, overall there were not enough staff to be seen, making it hard to rate service, as we barely saw anyone. The breakfast buffet was a bit crowded - the tables could be better laid out.
August 27, 2015
Rated 3.0 out of 5.0 by Jubby Handy for a stop off,staff could do with being more interactive.
This was the second time we have stayed here to explore Kent.The rooms are clean and are adequate. Plenty of parking available and in a great location.
The only improvement could be the staffs interaction with the guests.The receptionist did not even bother to look up when guests were coming in or out or going for their breakfast.The young lady was too busy looking at the t.v to smile. This happened every time we passed her,no smile,no acknowlegement. Very different to another popular chain nearby,where we also spent a few nights.The staff there were friendly and always greeted guests.
Therefore just an average rating this time.
August 26, 2015
Rated 5.0 out of 5.0 by Denty321 Good hotel - served its purpose
The hotel was clean, tidy, had friendly staff, supplied a good breakfast.
The rooms were of a good size, had good bathroom facilities. comfortable beds, coffee making facilities.
The only slight negative was our room was right by the motorway and passing vehicles could easily be heard.
August 25, 2015