Rated 4.2 out of 5 by 55
Rated 4.0 out of 5.0 by Ldavis5547 Great staff
Had a few issues when I checked in. Jennifer and Sarah ( I hope I remembered their names correctly) were absolutely fantastic. They made sure all my issues were resolved before they were happy. I can't adequately express how impressed I was with their professionalism and desire to please. They speak volumes about how people in the service industries should behave. I applaud them both and hope they will be rewarded for their tenacity. You should be proud to have them representing your establishment.
February 25, 2014
Rated 3.0 out of 5.0 by Ldavis5547 I love this motel, but .....
The accommodations were. as always, very pleasant. The staff could not be more helpful. But, this time I had a jaccuzzi suite, which you would think would be great. But, I found out at 2:30 AM (Saturday) that when the jaccuzzi tub in the room next to you is filled, it sounds like it is in your room. And, when the jets are turned on at 2:45 AM, it sounds like it is in your room. And, of course, the bed sharing the same wall as the bed in your room tends to make noises very perceptible. Therefore, i had to give the "able to relax" heading a low score. From 2:30 AM until approximately 4:00 AM there was very little sleep happening. Of course, this is not something the Holiday Inn Express controls. Therefore, I feel it is very inconsiderate of other folks to make this type noise at these hours.
Since we frequently use this motel due to the proximity to our kids and grandkids, we will continue to use it. As I mentioned, the staff are absolutely great and that alone makes this an outstanding place to stay. But, beware, room 104 is also too close to the laundry room. When someone puts clothes in the dryer at 11:00 PM the constant beating of the buckle (or whatever was beating the dryer tub) will also keep you awake (Friday). We will always insist on the 2nd floor in the future.
February 12, 2014
Rated 4.0 out of 5.0 by MCB59 Safe in the storm
We were in a Tornado Warning very early in the a.m. and the Staff made sure that we were awake and able to take cover. They called each room and knocked on every door to alert each guest with no apparent thought for their own safety.
February 4, 2014
Rated 5.0 out of 5.0 by malberry53 great staff
Traci and her staff were awesome. I will definitely stay here again.
Thank you so much!
February 3, 2014
Rated 4.0 out of 5.0 by JimFredPaul Great Staff went way beyound expectations
The beds were very very bad, should have been replaced years ago.
February 2, 2014
Rated 5.0 out of 5.0 by Crog31 Great stay
I want to thank the staff. Great service, very hospitable. The cleaning crew was hands the best I've seen. Would recommend this hotel over and over. Special thanks to he cleaning crew from room 208.
January 26, 2014
Rated 4.0 out of 5.0 by Ldavis5547 Canton , Ga visit
We have stayed here numerous times over the years. Lately the quality has slipped tremendously. The breakfast has gotten terrible. It was always acceptable but the last few times has become almost unbearable. The eggs are not only obviously from a carton, they are cooked until totally dry.. aka inedible. Our "suite" had a chair at the desk that had an extremely cracked seat and the back upholstery was terribly scraped. We will probably visit this facility again because it is convenient to our family. But, if it continues to erode, we will seek other places to stay. As platinum members, we have seen many locations. We feel this one needs immediate attention.
January 3, 2014
Rated 5.0 out of 5.0 by Ldavis5547 Always clean, now all non-smoking, new Manager
The only issue we had ( and really not huge) was the desk chair in our room was a bit tattered and torn...needed to be replaced badly.
They now have Direct TV with a regular GUIDE button on the remote with all of the page by page listings. You do not have to wait for a TV channel guide to scroll forever.
The breakfasts still leave much to be desired, but we are not there for the food. We like comfortable BEDS and CLEAN ROOMS ! And they have both !!!!!
January 2, 2014