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Rated 4.2 out of 5 by 89 reviewers.
Rated 4.0 out of 5.0 by Above average for Holiday Inn Express I stay 150 nights a year at hotels. This hotel is above average for a HIE. I really don't have any complaints other than minor inconveniences like electric outlet locations and having a tough time getting the heat/air set where I didn't have to readjust a couple times. High priority things like cleanliness, water pressure/temp, condition, little outside noise were all good. November 13, 2014
Rated 3.0 out of 5.0 by Good location It's time to remodel. There's an old smell and feeling about the building. The elevator is slow, it's time for the owner to spend the money for renovation. November 13, 2014
Rated 5.0 out of 5.0 Onen night stay with spouse Was impressive with the comfortable bed, and choice of pillows. Room temperature easily adjustable to sleeping mode November 4, 2014
Rated 5.0 out of 5.0 by Great room / great service This was a trip for leisure and far from the first time I have stayed at a Holiday Inn Express. I always use the exercise room, business center, breakfast area and they are always excellent. I have never had a bad day or lost sleep at a H I Express. My next trip will be in February to Tucson and I'll be staying at the H I Express on Wetmore Drive where I stayed last year. I highly recommend HI Express for work or play. November 3, 2014
Rated 4.0 out of 5.0 by Friendly Front Desk ks not empowered, but great people! couldn't get staff to change sheets or make beds daily. Front desk says it's my fault because I may have left items on the bed. GUILTY! I left a pair of sweatpants and a notebook on the bed. However, the next days I was sure to leave the bed unobstructed, but no change is service. I requested a manager or MOD, I was told there was none on site nor could be reached by phone.and the maid staff had been sent home. That conversation was a low point of customer service - a focus on placing blame rather than solve a problem and make a client happy. The opportunity to make this change was lost on all 3 days we stayed there in 3 rooms. Our view of Holiday Inn has changed. October 29, 2014
Rated 2.0 out of 5.0 by Needs to be updated Hotel is showing its age. Horrible smell on second floor. October 26, 2014
Rated 4.0 out of 5.0 by Wonderful staff! I have stayed at this particular Holiday Inn off and on for about 10 years. The staff is fantastic! The hotel rooms and bathrooms are in need of a remodel. The bathrooms are very clean but just need new tub/showers, tile floors, etc... October 25, 2014
Rated 3.0 out of 5.0 by Okay stay, Room for improvement Overall this H.I.E. served it's needed purpose but the hotel could use some improvements. Our bathroom had some areas of tile and wallpaper in poor condition that made the bathroom feel a bit unclean. The bed was plenty comfortable but the pillows not so much. The plugs could be more plentiful and out in the open. The room furnishings and "feel" need a bit of uplifting by brighter colors and newer furnishings. The breakfast selection was okay but decently edible. The staff was pleasant enough, but not exceptional as we've had at other H.I.E. locations. October 21, 2014
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