Rated 3.4 out of 5 by 41
Rated 1.0 out of 5.0 by GeGe B Dirty Hotel and Drains Clogged
We stayed here with our basketball team on February 14th 2014. There were boots and dirty socks under our bed. Cigarette butts in the fold out coach. (Non smoking room!) A/C did not work properly. Came back in from our game at 11 pm to find our room had not been cleaned for the day. No clean towels or sheets. Front desk staff very accommodating but hotel was nasty. I do not recommend anyone staying in this hotel.
February 17, 2014
Rated 1.0 out of 5.0 by Smjlambs Not so good
We have stopped in Holiday inn and suites on our trips south for the last 5 yrs Stayed at this one when it opened. Liked it a lot. This year not good at all. Very disappointed . Plugged drain in tub , wall messed up by door . No service , no bill in am or paper all the other inns give. Stayed in Missouri at one the following nite. Excellent service clean an service was great room excellent.
February 6, 2014
Rated 2.0 out of 5.0 by A.M. Young Platinum Member's Worst Experience
I started a list when I was there, but with my husband (who is a Platinum member as well, and has experienced nothing but the best service at other brand locations) requested that I not mention any of my complaints...I obliged.
But since I am being asked,
1. I encountered an employee in the hotel with her pet dog leaving a room.
2. The door handle on the room door was filthy.
3. The bathroom was not "clean". There was a used shampoo bottle left in the shower.
4. I went to open the window curtains and the rods and curtains were stained.
5. Breakfast quality was poor, at best. Watered down orange juice and stale bagels are not my breakfast of choice, but at least the pancake machine was working.
6. The sofa bed???....better off sleeping on the floor, or piling up in the bed.
Needless to say, I spent as much time as possible outside of the hotel room.
January 8, 2014
Rated 1.0 out of 5.0 by Elmer57 Management
Management has cut corners until staff has nothing to work with. Heating and ac antique had to turn of so we could sleep. Breakfast bar only to strips of bacon at time, three biscuits out at time, pancake maker only when ask for, juice machine only apple juice, and the list goes on. Staff very good. This is the only Holiday Inn express in all our travel to have bad experience with.
December 30, 2013
Rated 4.0 out of 5.0 by RonRon2 Meeting in Canton
The heater in the room (131) could not be adjusted. Either hot/cold.
December 17, 2013
Rated 3.0 out of 5.0 by CinnamonK1 Hard to Locate in the Dark
When I arrived it had already gotten dark out and I had trouble finding the hotel. I had to stop for directions and then after getting directions I still had trouble finding it. The street is not really well lit. Then once I found it and came in, no one was at the desk, which was surprising, I have never gone to a Holiday Inn when no one was at the desk. The room was hard to get to a comfortable temperature but that was the case at my last stay. I didn't sleep well, but that was probably just me. The next morning, I tried the breakfast and it was not to my liking. So I decided to hit the road and go home. When I turned in my key cards, once again no one was at the desk. I was not really happy with this stay and will not pick this one on my next trip.
December 4, 2013
Rated 5.0 out of 5.0 by Fitz4243 Our Thanksgiving Trip
For 4 years now my daughter and I go to the local Turkey Turn and Burn barrel race. Everytime we go, we stay at this Holiday Inn Express. For one I love staying at Holiday Inn Express Hotels. They are ALWAYS clean and I feel safe and this one is right down the road from our event....This year we were checking in late and had been on the road all day. We got checked in and just put our luggage down when there was a knock on the door. It was the clerk from down stairs. He was standing there holding my wallet that I forgot on the counter. He must have ran up the stairs and down the hall to catch us. I was so thankful that he brought it to me. See you next year Canton Holiday Inn Express!!!
December 3, 2013
Rated 2.0 out of 5.0 by Jay53 Do not recommend
Several problems with heating. Told clerk but nothing resolved
December 2, 2013